Train Manager - Weekends Only

Weekend Train Manager - Join Our Dedicated Traincrew Team Part Time

Locations: Birkenhead Central TCD, Kirkdale TCD, Southport TCD

Hours: 17.5 per week, 8.45 hours on a Saturday and Sunday Only. Commit to working early (05:00 hrs Start), late (18:00 hrs Start) - without relying on public transport.

Training: 6 weeks full-time (Monday to Friday, 08:30-16:00) based at Kirkdale TCD starting approximately mid January

Pay: Pro-rata salary £16,630 based on full-time equivalent, trainee rate will apply during training

At Merseyrail, we take pride in delivering safe, reliable, and friendly services to the communities we serve. As a Train Manager, you'll play a key role in creating a positive experience for our passengers, acting as the public face of Merseyrail onboard our trains.

You'll be the friendly and authoritative presence onboard, helping passengers, resolving issues, and keeping everything running smoothly. With strong teamwork, a proactive attitude, and a genuine focus on customer experience, you'll help shape the quality of travel our passengers expect and deserve.

Your Day to Day

• Being the public face for Merseyrail you will greet and assist our passengers whilst creating a welcoming atmosphere on board our train's.
• Remain visible throughout our trains checking passenger tickets and travel cards, providing guidance and support where needed.
• Communicate with individuals and small groups providing information on routes, schedules and connections.
• Make clear announcements over the onboard Passenger Announcement system, providing updates on delays or disruptions.
• Ensure our passengers board and alight the train safely.
• Confidently and calmly handle unexpected delays, issues or emergencies and have the ability to deescalate conflicts in a professional manner.
• Ensure the train environment is comfortable by reporting any defects identified on board.
• Coordinate with Train Drivers and Operation teams keeping the train running to schedule, monitor signals and remain in touch with our Control Team.

What you'll bring to Merseyrail

• Commitment to work the hours stated.
• Exceptional communication skills. You'll be personable, courteous, empathetic, patient and able to demonstrate outstanding customer service.
• You will have the ability to handle and defuse conflicts, offering effective conflict resolution strategies.
• Self-disciplined, with the ability to work independently using your own initiative.
• Able to work to and enforce strict industry standard rules and regulations.
• Punctual with excellent time management skills, ensuring your train departs as scheduled.
• Resilient and adaptable with the ability to face multiple different challenges and prioritise them depending on risk.
• Good problem-solving skills.
• Excellent concentration skills, remaining focused on repetitive tasks whilst managing distractions.
• Situational awareness with the ability to anticipate and react appropriately to hazards or potential problems.

Recruitment Process

• If shortlisted:
• You'll be invited to complete a 45-minute online Customer Service Situational Judgment Test
• Those who pass will be invited to take part in a telephone interview
• If successful, you'll be invited to attend an in-person interview
• Final stage: Conditional job offer (subject to medical clearance and training course availability)

Why Choose Merseyrail

Our people are at the heart of our success. We rely on every employee to help deliver the best possible experience for our customers, and that's why we believe in recognizing and rewarding great work. When you join Merseyrail, you'll have access to an extensive and competitive range of benefits designed to support you both professionally and personally.

The Benefits of Being Onboard

• Final salary pension scheme
• Free staff travel on our network - unlimited free travel on Transport UK train operators and Northern
• Discounted national rail travel - 75% discount on other train services across the UK, expanding to Europe after one year of service
• Family rail travel - your partner and dependents can also benefit from rail travel passes
• Health Shield membership - access discounted health and holistic care services
• Access to GP Anytime - speak face-to-face with a qualified GP, whenever you need to
• Hapi benefits portal - enjoy savings on shopping, lifestyle and holidays
• Wedding celebrations - take an extra day off if you get married on a working day
• Employee achievement and long service awards
• Involvement in major city events - play a key role in keeping our city moving during major events, working together as one team

What You Need to Know

Merseyrail reserves the right to close this advert early if we receive a high volume of applications. Incomplete applications may not be progressed or given additional time to complete in these circumstances.

Diversity Drives Us

As an equal opportunities employer, Merseyrail particularly welcomes applications from Black, Asian, Minority, Ethnic (BAME) backgrounds as they are currently underrepresented. All appointments will be made on merit of skill and experience relative to the role.

Using AI? Be Authentically You

We understand some applicants may use AI tools to help refine their applications, and that's fine. However, we're most interested in your experience, in your words. Answers that feel overly generic or lack personal insight may be discounted, so please make sure your responses reflect you.