Based in North Wales, join a leading European manufacturing organisation renowned for innovative technologies and award-winning operations. Support IT infrastructure, develop bespoke software solutions, and help drive digital transformation initiatives. BASIC SALARY: £35,000 BENEFITS: Early finish on Friday's - c20 x Friday's off per year! Enhanced employer pension contributions Reduced gym memberships Health cash back scheme Employee assistance programme Subsidised on site canteen LOCATION: You'll be working from our office based in Wrexham. COMMUTABLE LOCATIONS: Wrexham, Chester, Deeside, Oswestry, Ellesmere, Whitchurch, Crewe, Shrewsbury, Mold, Rhyl, Market Drayton, Nantwich, Runcorn, Liverpool JOB DESCRIPTION: IT Engineer - Manufacturing This IT Engineer is a key role supporting the IT department in a leading manufacturing company. You will maintain IT infrastructure, provide support to local and remote users, and contribute to software development and digital transformation projects. KEY RESPONSIBILITIES: IT Engineer - Manufacturing As our IT Engineering, you will: Provide IT support and day-to-day maintenance of systems for all users Manage servers (Windows & Ubuntu), Active Directory, virtual machines, backups, and IT documentation Support Microsoft 365, Windows operating systems, and network devices (switches, firewalls, printers, laptops/desktops) Assist with software installation, network management, and IT security initiatives Develop IT solutions using languages such as PHP, Python, C#.net core, Laravel, and maintain databases (SQL Server & MySQL) Generate reports and maintain BI dashboards from company IT systems PERSON SPECIFICATION: IT Engineer - Manufacturing In order to be successful as our IT Engineer, you will have a passion for IT, problem solving and continuous learning, along with excellent communication skills and the ability to explain complex IT issues in simple terms. You will also: Have a HNC / HND or degree in IT, Software Development, or related field Be experienced in IT or software development roles Possess a strong understanding of IT infrastructure, network protocols, and IT security principle Have experience with Windows Server, virtual desktops, SSH, cloud-based management tools, Jira, Confluence, GitHub, and BI reporting tools THE COMPANY: We manufacture top of the range products from office printers, to industrial machining centres. We have won awards for our carbon neutral recycling facilities in Europe. We invest in our staff and promote growth within our business. PROSPECTS: As an international business, we offer the opportunity to work across the globe and support progression within the company. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: IT Engineer, IT Support Engineer, Infrastructure Engineer, Network Engineer, Software Developer, or Technical Support Analyst - Windows Server, Ubuntu, Active Directory, VMware/vSphere, SQL Server, MySQL, Microsoft 365, Azure, Fortinet, Cisco Meraki, PHP, Python, C#.NET Core, Laravel, Jira, Confluence, GitHub, BI reporting tools, and IT security systems. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: SM18291, Wallace Hind Selection
Oct 24, 2025
Full time
Based in North Wales, join a leading European manufacturing organisation renowned for innovative technologies and award-winning operations. Support IT infrastructure, develop bespoke software solutions, and help drive digital transformation initiatives. BASIC SALARY: £35,000 BENEFITS: Early finish on Friday's - c20 x Friday's off per year! Enhanced employer pension contributions Reduced gym memberships Health cash back scheme Employee assistance programme Subsidised on site canteen LOCATION: You'll be working from our office based in Wrexham. COMMUTABLE LOCATIONS: Wrexham, Chester, Deeside, Oswestry, Ellesmere, Whitchurch, Crewe, Shrewsbury, Mold, Rhyl, Market Drayton, Nantwich, Runcorn, Liverpool JOB DESCRIPTION: IT Engineer - Manufacturing This IT Engineer is a key role supporting the IT department in a leading manufacturing company. You will maintain IT infrastructure, provide support to local and remote users, and contribute to software development and digital transformation projects. KEY RESPONSIBILITIES: IT Engineer - Manufacturing As our IT Engineering, you will: Provide IT support and day-to-day maintenance of systems for all users Manage servers (Windows & Ubuntu), Active Directory, virtual machines, backups, and IT documentation Support Microsoft 365, Windows operating systems, and network devices (switches, firewalls, printers, laptops/desktops) Assist with software installation, network management, and IT security initiatives Develop IT solutions using languages such as PHP, Python, C#.net core, Laravel, and maintain databases (SQL Server & MySQL) Generate reports and maintain BI dashboards from company IT systems PERSON SPECIFICATION: IT Engineer - Manufacturing In order to be successful as our IT Engineer, you will have a passion for IT, problem solving and continuous learning, along with excellent communication skills and the ability to explain complex IT issues in simple terms. You will also: Have a HNC / HND or degree in IT, Software Development, or related field Be experienced in IT or software development roles Possess a strong understanding of IT infrastructure, network protocols, and IT security principle Have experience with Windows Server, virtual desktops, SSH, cloud-based management tools, Jira, Confluence, GitHub, and BI reporting tools THE COMPANY: We manufacture top of the range products from office printers, to industrial machining centres. We have won awards for our carbon neutral recycling facilities in Europe. We invest in our staff and promote growth within our business. PROSPECTS: As an international business, we offer the opportunity to work across the globe and support progression within the company. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: IT Engineer, IT Support Engineer, Infrastructure Engineer, Network Engineer, Software Developer, or Technical Support Analyst - Windows Server, Ubuntu, Active Directory, VMware/vSphere, SQL Server, MySQL, Microsoft 365, Azure, Fortinet, Cisco Meraki, PHP, Python, C#.NET Core, Laravel, Jira, Confluence, GitHub, BI reporting tools, and IT security systems. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: SM18291, Wallace Hind Selection
We are a global recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. Role Title: Storage Analyst Location: Coventry Duration: 6 months Work setup: 2 days onsite Rate: £290/day on umbrella MUST BE PAYE THROUGH UMBRELLA Role Description The Infrastructure Analyst - Storage will join an already established Platform team within client, providing a level of technical knowledge to undertake the troubleshooting and resolution to production incidents or problems independently escalating to Senior Engineers if required. Completes tasks to agreed levels of quality, within stated timescales with minimal supervision. Looks for improvement opportunities within the team and its processes/procedures. An effective team member who provides support and guidance to peers and other team members. Contributes to team efficiency through the creation of accurate technical documentation where required. Responsible for independently troubleshooting and resolving production service incidents Undertake technical tasks such as patching, allocating storage, maintaining scripts and configuring backups Effectively prioritise tasks to ensure high priority activities are completed first Essential skills Exposure to and application of IBM Flash Systems - knowledge and experience of replication using global mirror, metro mirror and change volumes Exposure to and application of cluster management within Spectrum Scale, Oracle and ESXi environments Exposure to and application Spectrum Scale - protocols to include GPFS, NFS, and SMB in active-active topology Explore to or awareness of GKLM (SKLM) Awareness of how actions can affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow Desirable skills An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience of working within an Agile delivery environment An understanding of VMware products including vSphere, vRealize & related technologies An understanding of Cisco UCS & HPE infrastructure An understanding of virtualization architectures and some experience supporting.
Oct 22, 2025
Contractor
We are a global recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. Role Title: Storage Analyst Location: Coventry Duration: 6 months Work setup: 2 days onsite Rate: £290/day on umbrella MUST BE PAYE THROUGH UMBRELLA Role Description The Infrastructure Analyst - Storage will join an already established Platform team within client, providing a level of technical knowledge to undertake the troubleshooting and resolution to production incidents or problems independently escalating to Senior Engineers if required. Completes tasks to agreed levels of quality, within stated timescales with minimal supervision. Looks for improvement opportunities within the team and its processes/procedures. An effective team member who provides support and guidance to peers and other team members. Contributes to team efficiency through the creation of accurate technical documentation where required. Responsible for independently troubleshooting and resolving production service incidents Undertake technical tasks such as patching, allocating storage, maintaining scripts and configuring backups Effectively prioritise tasks to ensure high priority activities are completed first Essential skills Exposure to and application of IBM Flash Systems - knowledge and experience of replication using global mirror, metro mirror and change volumes Exposure to and application of cluster management within Spectrum Scale, Oracle and ESXi environments Exposure to and application Spectrum Scale - protocols to include GPFS, NFS, and SMB in active-active topology Explore to or awareness of GKLM (SKLM) Awareness of how actions can affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow Desirable skills An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience of working within an Agile delivery environment An understanding of VMware products including vSphere, vRealize & related technologies An understanding of Cisco UCS & HPE infrastructure An understanding of virtualization architectures and some experience supporting.
Storage Infrastructure Analyst End Date: 31st March 2026 Rate: 325 Location: Coventry - 2 days a week on site JD - The Infrastructure Analyst - Storage will join an already established Platform team, providing a level of technical knowledge to undertake the troubleshooting and resolution to production incidents or problems independently escalating to Senior Engineers if required. Completes tasks to agreed levels of quality, within stated timescales with minimal supervision. Looks for improvement opportunities within the team and its processes/procedures. Responsible for independently troubleshooting and resolving production service incidents Undertake technical tasks such as patching, allocating storage, maintaining scripts and configuring backups Effectively prioritise tasks to ensure high priority activities are completed first Specific Skills: Demonstrable level of knowledge in their chosen technical discipline. Essential experience of working in a complex, pressurised production environment. Financial services experience would be desirable but not essential. Essential skills Exposure to and application of IBM Flash Systems - knowledge and experience of replication using global mirror, metro mirror and change volumes Exposure to and application of cluster management within Spectrum Scale, Oracle and ESXi environments Exposure to and application Spectrum Scale - protocols to include GPFS, NFS, and SMB in active-active topology Explore to or awareness of GKLM (SKLM) Awareness of how actions can affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow Desirable skills An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience of working within an Agile delivery environment An understanding of VMware products including vSphere, vRealize & related technologies An understanding of Cisco UCS & HPE infrastructure An understanding of virtualisation architectures and some experience supporting
Oct 22, 2025
Contractor
Storage Infrastructure Analyst End Date: 31st March 2026 Rate: 325 Location: Coventry - 2 days a week on site JD - The Infrastructure Analyst - Storage will join an already established Platform team, providing a level of technical knowledge to undertake the troubleshooting and resolution to production incidents or problems independently escalating to Senior Engineers if required. Completes tasks to agreed levels of quality, within stated timescales with minimal supervision. Looks for improvement opportunities within the team and its processes/procedures. Responsible for independently troubleshooting and resolving production service incidents Undertake technical tasks such as patching, allocating storage, maintaining scripts and configuring backups Effectively prioritise tasks to ensure high priority activities are completed first Specific Skills: Demonstrable level of knowledge in their chosen technical discipline. Essential experience of working in a complex, pressurised production environment. Financial services experience would be desirable but not essential. Essential skills Exposure to and application of IBM Flash Systems - knowledge and experience of replication using global mirror, metro mirror and change volumes Exposure to and application of cluster management within Spectrum Scale, Oracle and ESXi environments Exposure to and application Spectrum Scale - protocols to include GPFS, NFS, and SMB in active-active topology Explore to or awareness of GKLM (SKLM) Awareness of how actions can affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow Desirable skills An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience of working within an Agile delivery environment An understanding of VMware products including vSphere, vRealize & related technologies An understanding of Cisco UCS & HPE infrastructure An understanding of virtualisation architectures and some experience supporting
Infrastructure Analyst Location: Aberdeen, Scotland Our client are on the lookout for a strong 2nd Line Engineer keen to move in to Infrastructure or Infrastructure Analyst ready for their next move. This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements. You'll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers, storage, and networks across multiple office locations. Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001). Getting involved in infrastructure projects, upgrades, and system improvements. What We're Looking For Solid knowledge of Windows Server, Active Directory, Group Policy, networking. Strong hands-on experience with Citrix Virtual Apps/Desktops. Background in Visualfiles administration/support. Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V). Previous experience working in a professional services or legal environment. Strong communicator, problem solver, and team player. Full, clean UK driver's licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT projects . Wide technical exposure in a professional, supportive environment. Real opportunity to influence the IT roadmap and contribute to long-term business goals. We are looking to arrange interviews for as soon as possible, so if this role is of interest please apply ASAP!
Oct 07, 2025
Full time
Infrastructure Analyst Location: Aberdeen, Scotland Our client are on the lookout for a strong 2nd Line Engineer keen to move in to Infrastructure or Infrastructure Analyst ready for their next move. This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements. You'll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers, storage, and networks across multiple office locations. Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001). Getting involved in infrastructure projects, upgrades, and system improvements. What We're Looking For Solid knowledge of Windows Server, Active Directory, Group Policy, networking. Strong hands-on experience with Citrix Virtual Apps/Desktops. Background in Visualfiles administration/support. Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V). Previous experience working in a professional services or legal environment. Strong communicator, problem solver, and team player. Full, clean UK driver's licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT projects . Wide technical exposure in a professional, supportive environment. Real opportunity to influence the IT roadmap and contribute to long-term business goals. We are looking to arrange interviews for as soon as possible, so if this role is of interest please apply ASAP!
Nextech Group Ltd
Newcastle Upon Tyne, Tyne And Wear
Infrastructure Analyst Location: Newcastle Are you an experienced IT professional with a passion for infrastructure and support? This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements. You'll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers, storage, and networks across multiple office locations. Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001). Getting involved in infrastructure projects, upgrades, and system improvements. What We're Looking For Solid knowledge of Windows Server, Active Directory, Group Policy, networking. Strong hands-on experience with Citrix Virtual Apps/Desktops. Background in Visualfiles administration/support. Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V). Previous experience working in a professional services or legal environment. Strong communicator, problem solver, and team player. Full, clean UK driver's licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT projects . Wide technical exposure in a professional, supportive environment. Real opportunity to influence the IT roadmap and contribute to long-term business goals. We are looking to arrange interviews for as soon as possible, so if this role is of interest please apply ASAP!
Oct 07, 2025
Full time
Infrastructure Analyst Location: Newcastle Are you an experienced IT professional with a passion for infrastructure and support? This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements. You'll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers, storage, and networks across multiple office locations. Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001). Getting involved in infrastructure projects, upgrades, and system improvements. What We're Looking For Solid knowledge of Windows Server, Active Directory, Group Policy, networking. Strong hands-on experience with Citrix Virtual Apps/Desktops. Background in Visualfiles administration/support. Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V). Previous experience working in a professional services or legal environment. Strong communicator, problem solver, and team player. Full, clean UK driver's licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT projects . Wide technical exposure in a professional, supportive environment. Real opportunity to influence the IT roadmap and contribute to long-term business goals. We are looking to arrange interviews for as soon as possible, so if this role is of interest please apply ASAP!
Application Analyst - Hosting Services Home Based (UK) Our client, a leading provider of Local Government software solutions, is seeking an experienced Application Analyst to join their Hosting Services team. You will provide expert support for client-server and web applications, ensuring service continuity, troubleshooting issues, and enhancing customer experience in a Microsoft Windows-based environment. Key Responsibilities: Provide application expertise, guidance, and troubleshooting for hosted client-server and web applications. Lead incident management and escalate issues to ensure timely, high-quality customer updates. Collaborate with project and delivery teams for smooth customer onboarding. Maintain system build standards and support IT service management processes. Develop innovative solutions to improve service efficiency. Monitor environments and proactively identify issues using tools like PRTG or Zabbix. Ensure adherence to security, governance, and compliance policies. What we're looking for: 3+ years supporting client-server and web applications (Apache/IIS) in Windows Server environments. Strong SQL Server or Oracle database skills; scripting experience (SQL, PowerShell, Python, VBS). Knowledge of virtualized environments, data centres, and IT infrastructure (VMWare). ITIL-based incident, problem, and change management experience. Networking fundamentals (TCP/IP, DNS, Firewalls) and cybersecurity awareness. Strong troubleshooting, communication, and customer service skills. Desirable: Experience in Local Government application support. Basic project management skills. Why join: Home-based role with occasional travel. Flexible, supportive, and collaborative working environment. Opportunities for professional development and career growth. Apply Now: Submit your CV and a short cover letter (max 500 words, including salary expectations) ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.
Oct 07, 2025
Full time
Application Analyst - Hosting Services Home Based (UK) Our client, a leading provider of Local Government software solutions, is seeking an experienced Application Analyst to join their Hosting Services team. You will provide expert support for client-server and web applications, ensuring service continuity, troubleshooting issues, and enhancing customer experience in a Microsoft Windows-based environment. Key Responsibilities: Provide application expertise, guidance, and troubleshooting for hosted client-server and web applications. Lead incident management and escalate issues to ensure timely, high-quality customer updates. Collaborate with project and delivery teams for smooth customer onboarding. Maintain system build standards and support IT service management processes. Develop innovative solutions to improve service efficiency. Monitor environments and proactively identify issues using tools like PRTG or Zabbix. Ensure adherence to security, governance, and compliance policies. What we're looking for: 3+ years supporting client-server and web applications (Apache/IIS) in Windows Server environments. Strong SQL Server or Oracle database skills; scripting experience (SQL, PowerShell, Python, VBS). Knowledge of virtualized environments, data centres, and IT infrastructure (VMWare). ITIL-based incident, problem, and change management experience. Networking fundamentals (TCP/IP, DNS, Firewalls) and cybersecurity awareness. Strong troubleshooting, communication, and customer service skills. Desirable: Experience in Local Government application support. Basic project management skills. Why join: Home-based role with occasional travel. Flexible, supportive, and collaborative working environment. Opportunities for professional development and career growth. Apply Now: Submit your CV and a short cover letter (max 500 words, including salary expectations) ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.
3rd Line Analyst (Wintel/AD Specialist) Location: Remote with occasional visits to Derby Contract: 12-month FTC Clearance: Current SC clearance (or above) required - no dual nationality Day Rate: up to £500 - £550 Role Purpose We are seeking an experienced 3rd Line Analyst to join our team, specialising in Wintel and Active Directory environments . You will be responsible for resolving complex technical incidents, supporting a large-scale hybrid infrastructure, and ensuring service excellence across authentication, authorisation, and access services. This role combines business-as-usual support with the opportunity to contribute to solution design and implementation. Key Responsibilities Technical (80%) Respond to incidents and service calls, ensuring SLA targets are consistently met. Deliver higher First Time Fix rates and resolve escalated technical issues. Monitor call queues, liaise with specialist teams, and drive timely resolution. Provide operational support for Microsoft Windows Server, Active Directory, Entra ID, VMware/Hyper-V, and Azure. Manage identity services including Authentication, Federation, and Access Control. Support Windows networking services (DNS, DHCP) and anti-virus solutions. Troubleshoot hybrid infrastructure environments. Create and maintain accurate operational documentation. Administration (20%) Maintain incident records and reporting in ITSM systems. Contribute to SLA reporting and performance metrics. Participate in team/sector meetings and knowledge sharing sessions. Ensure compliance with customer and security policies. Required Skills & Experience 5+ years' experience supporting large hybrid IT environments. 3+ years working with Microsoft Windows Server (all current versions), Active Directory, Entra ID, VMware/Hyper-V. Current SC clearance (or higher) . Strong understanding of ITIL Service Operations (Incident, Request, Problem, Change). Proficiency in PowerShell for automation and reporting. Relevant technical certifications (Microsoft, VMware, Azure). Excellent communication, documentation, and stakeholder management skills. Ability to work under pressure and manage multiple priorities effectively. Desired Skills (Advantageous) In-depth 3rd Line Support experience resolving complex incidents. Modern device management (Intune, Workspace One). Azure PIM & Identity Governance. Microsoft Certifications (eg, AZ-800/801, SC-300). Strong Active Directory deployment, configuration, and troubleshooting experience. Knowledge of enterprise app deployment and conditional access policies. Familiarity with converged technologies (Simplivity, UCS). Personal Attributes Strong analytical and problem-solving skills. Organised, systematic, and detail-oriented. Effective interpersonal skills, with the ability to influence at all levels. Self-driven, adaptable, and collaborative in approach.
Oct 03, 2025
3rd Line Analyst (Wintel/AD Specialist) Location: Remote with occasional visits to Derby Contract: 12-month FTC Clearance: Current SC clearance (or above) required - no dual nationality Day Rate: up to £500 - £550 Role Purpose We are seeking an experienced 3rd Line Analyst to join our team, specialising in Wintel and Active Directory environments . You will be responsible for resolving complex technical incidents, supporting a large-scale hybrid infrastructure, and ensuring service excellence across authentication, authorisation, and access services. This role combines business-as-usual support with the opportunity to contribute to solution design and implementation. Key Responsibilities Technical (80%) Respond to incidents and service calls, ensuring SLA targets are consistently met. Deliver higher First Time Fix rates and resolve escalated technical issues. Monitor call queues, liaise with specialist teams, and drive timely resolution. Provide operational support for Microsoft Windows Server, Active Directory, Entra ID, VMware/Hyper-V, and Azure. Manage identity services including Authentication, Federation, and Access Control. Support Windows networking services (DNS, DHCP) and anti-virus solutions. Troubleshoot hybrid infrastructure environments. Create and maintain accurate operational documentation. Administration (20%) Maintain incident records and reporting in ITSM systems. Contribute to SLA reporting and performance metrics. Participate in team/sector meetings and knowledge sharing sessions. Ensure compliance with customer and security policies. Required Skills & Experience 5+ years' experience supporting large hybrid IT environments. 3+ years working with Microsoft Windows Server (all current versions), Active Directory, Entra ID, VMware/Hyper-V. Current SC clearance (or higher) . Strong understanding of ITIL Service Operations (Incident, Request, Problem, Change). Proficiency in PowerShell for automation and reporting. Relevant technical certifications (Microsoft, VMware, Azure). Excellent communication, documentation, and stakeholder management skills. Ability to work under pressure and manage multiple priorities effectively. Desired Skills (Advantageous) In-depth 3rd Line Support experience resolving complex incidents. Modern device management (Intune, Workspace One). Azure PIM & Identity Governance. Microsoft Certifications (eg, AZ-800/801, SC-300). Strong Active Directory deployment, configuration, and troubleshooting experience. Knowledge of enterprise app deployment and conditional access policies. Familiarity with converged technologies (Simplivity, UCS). Personal Attributes Strong analytical and problem-solving skills. Organised, systematic, and detail-oriented. Effective interpersonal skills, with the ability to influence at all levels. Self-driven, adaptable, and collaborative in approach.
Onsite 5 days a week in south London - Some travel outside of London - Car/Motorbike required Client Services Analyst The Client Services Analyst provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems. Responsibilities: Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Maintain systems, install new equipment, and make modifications to client infrastructure as Able to troubleshoot mobile devices (setup, email and security tokens). Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint, Azure and DNS. Evaluate client's operational efficiency of different IT systems and recommend improvements. Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner. Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities. Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date. Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client. Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology. Qualifications: +4 years of related IT experience in an enterprise or server based environment. Must have 3+ years of recent systems maintenance and end user technical support experience. Excellent desktop and server troubleshooting skills. Strong hands-on experience in Azure, Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite. Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS). Impeccable verbal/written communication. Exhibit a high-level of professionalism and sound judgment. Experience with ConnectWise or similar ticketing system preferred. Financial services industry and MSP experience preferred.
Sep 25, 2025
Full time
Onsite 5 days a week in south London - Some travel outside of London - Car/Motorbike required Client Services Analyst The Client Services Analyst provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems. Responsibilities: Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Maintain systems, install new equipment, and make modifications to client infrastructure as Able to troubleshoot mobile devices (setup, email and security tokens). Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint, Azure and DNS. Evaluate client's operational efficiency of different IT systems and recommend improvements. Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner. Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities. Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date. Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client. Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology. Qualifications: +4 years of related IT experience in an enterprise or server based environment. Must have 3+ years of recent systems maintenance and end user technical support experience. Excellent desktop and server troubleshooting skills. Strong hands-on experience in Azure, Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite. Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS). Impeccable verbal/written communication. Exhibit a high-level of professionalism and sound judgment. Experience with ConnectWise or similar ticketing system preferred. Financial services industry and MSP experience preferred.
