Job Description
Level Up Global Consumer Support: Social Solutions Consultant
Ready to be the engine room for social support across some of the world's most beloved consumer technology products?
We're looking for a Solutions Consultant to step into a pivotal, non-marketing role, driving the operational excellence for social care and media on a global scale. This is your chance to directly influence how a tech titan interacts with millions of customers across various social channels.
What you'll do:
- Project & Stakeholder Management: Oversee key programs, managing launches, governance, process documentation, and competitor analysis within the central product team.
- Operational Excellence: Be the expert in social media and support operations-this is a role for a proven channel specialist focused on flawless execution, not strategy.
- Tool Master: Leverage and optimize enterprise platforms like Sprinklr, Khoros, and Brandwatch to manage and improve customer support on social media.
This isn't just a job; it's a mission to refine and scale a world-class social support system. If you have 3+ years of experience as a Social Support Program Manager, a deep knowledge of the social landscape, and a passion for process improvement, we want to hear from you.
The Details:
- Location: London (Hybrid: Tuesday, Wednesday, Thursday in-office)
- Duration: Until end of August 2026
- Rate: Up to £43.10/hr PAYE
- Start: ASAP
Ready to make a tangible impact on the user experience? Apply now or share your updated CV
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
