Property Claims Handler

Property Claims Handler

Oldham

£26.1k basic

Southam Selections are delighted to be working with a growing and innovative company who specialise within deep drainage, water supply, subsidence investigation and home emergencies claims. They have a well established team and are winning new contracts with insurance companies. They are looking for an experienced claims handler who can join their team and deal with the full claim handling process.

As well as being a company who are winning awards - they have just won business of the year and were a finalist for employer of the year, they have amazing values and ethics and really invest in their employees.

Their values are;

• Focus
• Value
• Expertise
• Integrity
• Innovation
• Wellbeing

The job role;

• Proactively manage claims from first notification through to finalisation.
• Ensure the prompt appointment and oversight of relevant network contractors.
• Collate and provide complete and accurate information to contractors to enable them to action and respond in line with our requirements.
• Manage incoming enquiries from clients, insurers, contractors, and policyholders in a professional and timely manner.
• Liaise with clients, insurers, contractors, and policyholders to gather information, provide updates, and manage expectations to ensure a smooth customer journey.
• Ensure all claims and enquiries are managed within the appropriate SLA's and KPI's.
• Constantly seek ways to improve processes and procedures.
• The ability to interpret site specific data, information, and images to make decisions on policy liability, approve estimates and scopes of work. Additionally, reject claims, amend scopes of work, and discuss contractor reports and estimates.
• Technical report writing ability.
• Continuous professional development and maintenance of Insurance Industry knowledge.
• Ensure full compliance with all relevant regulation and legislation, including; Data Protection Law and Health & Safety Regulations.

Experience needed;

• GCSE or equivalent (preferred)
• Claims experience (minimum 1 year)
• Customer service driven
• Motivated to achieve results
• Ability to work in fast paced environment against deadlines
• Insurance Qualification/s
• Excellent Communication skill (verbal and written)
• Strong relationship skills
• Good IT skills, Microsoft Office, Outlook, Excel, and Word

Benefits include;

• Catalyst Academy Training
• Opportunity to progress and develop your skills
• Annual Salary review
• Performance based Bonus Scheme
• Smart casual dress code
• Social events
• Company pension
• On-site parking
• Work from home (Hybrid Model)
• Employee wellness

If you think this role would be suitable for you, please don't hesitate to get in touch.