Community Resuscitation Programme Officer

At the British Heart Foundation (BHF), we believe survival from cardiac arrest shouldn t depend on your postcode. That s why our Community Resuscitation work focuses on delivering two impactful programmes CPR training and community defibrillator funding to reach people wherever they live.

As our Community Resuscitation Programme Officer, you ll play a key role in supporting the delivery of these lifesaving programmes. You ll help ensure our processes run smoothly, applications are managed efficiently, and our customers receive the best possible experience. From handling funding applications and responding to enquiries, to working with suppliers and internal teams, you ll help place defibrillators in areas of greatest need and support the rollout of digital CPR training.

You ll act as a key point of contact for stakeholders, gathering insights to improve our services and representing the programme in cross-organisational meetings. This is a fantastic opportunity to make a real impact and support BHF s mission to improve survival rates from out-of-hospital cardiac arrests.

About you

You ll be a proactive and organised individual with a positive, can-do attitude and a passion for delivering excellent service. You ll thrive in a busy environment and enjoy working collaboratively to support impactful programmes.

We re looking for someone who has:

• Experience in administration and customer service, with confidence handling a wide range of enquiries
• Strong organisational skills and the ability to manage your own workload and meet deadlines
• Proficiency in Microsoft Office and a good understanding of finance processes such as purchase orders and invoices
• Excellent communication skills, both written and verbal
• A customer-focused approach, with the ability to interpret and respond to different needs
• Experience working across diverse programmes and with a range of stakeholders
• A willingness to learn new skills and build knowledge of Community Resuscitation and wider BHF activity
• The ability to build strong working relationships and collaborate effectively across teams

Working arrangements

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London (NW1 7AW) Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About us

Our people are at the heart of everything we do. By funding research across six decades, we ve helped keep millions of hearts beating and millions of families together. We re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.

We value and respect every individual s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits

To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

Interview process

The interview process may take place in-person or virtually via MS Teams.

How to apply

It s quick and easy to apply for a role at the BHF. Just click through to our careers site. All you ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role s criteria.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.

Our recruitment process requires successful candidates to consent to a Basic DBS check and any offer of employment will be subject to a satisfactory check being completed.

Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.