Head of Residential - Elephant Park & Deptford Landings

Purpose of the Role

Savills is seeking an experienced and dynamic Head of Residential to lead the management and operations of Elephant Park - a landmark 47-acre regeneration project in the heart of London's Elephant & Castle. This flagship mixed-use scheme comprises eight separate residential developments, (one in Deptford) with multiple high-rise buildings, and a vibrant retail quarter featuring over 50 independent retailers. The successful candidate will ensure the residential portfolio is operated to the highest standards of compliance, service delivery, and resident satisfaction.

Key Responsibilities

• Lead, motivate, and develop a team of Building Managers and Front of House staff.
• Ensure full compliance with the Building Safety Act and associated legislation, maintaining the Golden Thread.
• Oversee day-to-day operations, maintenance, and service delivery for all residential phases.
• Develop and implement resident engagement strategies across multiple Resident Associations.
• Manage annual service charge budgets and oversee financial reporting and procurement.
• Prepare for and manage audit readiness and compliance inspections.
• Act as the primary liaison for residents, local authorities, and stakeholders.
• Champion Savills' standards of excellence in safety, sustainability, and customer service.

The Head of Residential will provide strategic and operational leadership for all residential components of the Elephant Park estate, ensuring full compliance with statutory obligations, exceptional service delivery, and effective resident engagement across the 47-acre mixed-use development.

• Provide leadership and direction to the residential management team.
• Oversee maintenance, repair, and service delivery for all residential buildings.
• Prepare and manage service charge budgets across all developments.
• Build strong relationships with Resident Associations and stakeholders.
• Use Savills' compliance, finance, and management systems effectively.
• Provide monthly performance, risk, and compliance reports to the Head of Estates.

Skills, Knowledge and Experience

• Proven leadership experience in residential or mixed-use estate management.
• Strong working knowledge of the Building Safety Act and Fire Safety Regulations.
• Excellent communication, stakeholder engagement, and financial management skills.
• Proficiency with property management systems such as Qube or MRI.
• Excellent communication and stakeholder management.
• IRPM / RICS / ARMA qualification or equivalent preferred.
• IOSH / NEBOSH qualification desirable.

Personal Attributes

• Professional, organised, and methodical approach to workload.
• Strong attention to detail and commitment to compliance.
• Team player with excellent interpersonal and communication skills.
• Proactive problem-solver with a focus on delivering results.
• Committed to sustainability, resident satisfaction, and continuous improvement.

Working Hours - 40hrs

Please see our Benefits Booklet for more information.