Receptionist (Part-Time)

Receptionist - Part-Time (24 hours across Saturday, Sunday & Monday)

Location: Burgh Island Hotel, Devon

Salary:£25,396.80 pro rata (£15,238.08) + monthly gratuities

Contract:Part-Time, Permanent

Be the welcome that guests remember-on one of Britain's most iconic tidal islands.

We are seeking a warm, organised, and unflappable Receptionist to join our front-of-house team part-time. You'll be the first smile our guests see and the calm centre that keeps arrivals, departures, and daily service running smoothly in a truly unforgettable setting.

Important to Know

• Burgh Island is a tidal island-travel plans must align with conditions; live-out applicants typically need reliable transport.
• Applicants must have the right to work in the UK.

About the Role

Reporting to the Reception Manager, you'll ensure seamless guest journeys from booking to check-out while safeguarding high standards, safety, and satisfaction throughout your shift. You'll work closely with Housekeeping, Food & Beverage, and wider island teams to keep information flowing and service effortless. Success looks like great guest feedback and consistent completion of duties.

Key Responsibilities

• Run efficient check-in and check-out and meet/greet guests on arrival.
• Handle phones, reservations, and enquiries; manage Guestline (PMS) including allocations.
• Prepare and update daily catering lists (allergies, special requests) and brief FOH/kitchen.
• Produce daily reports; reconcile payments, invoices, pre-charges, deposits, and petty cash.
• Coordinate with Housekeeping on arrivals, stayovers, departures, and sofa-bed opens, log maintenance items.
• Provide concierge-level service (local bookings, travel, tickets) and ensure guest security.
• Maintain health & safety, weekly/monthly emergency procedures, and reliable radio comms.
• Prepare welcome drinks; complete registration forms (emergency needs, newspapers, tea/coffee times, dinner slots).
• Deliver thorough shift handovers and support other departments when needed.

What We're Looking For

• Front-desk or guest-facing experience in hotels or hospitality, with PMS (Guestline) familiarity a plus.
• Brilliant communicator who's polished, presentable, and guest-obsessed-you love using names and noticing details.
• Organised under pressure with strong cashiering/reconciliation habits and an eye for accuracy.
• Team player who can brief, coordinate, and keep standards high across departments and shifts.

Hours & Pay

• 24 hours per week across Saturday, Sunday & Monday.
• £25,396.80 pro rata (£15,238.08) + monthly gratuities.

Why Join

• Work somewhere truly iconic with a proud service culture.
• Competitive salary, monthly gratuities, and paid overtime
• Delicious staff meals and discounts across the property
• Staff wellbeing support and perks