Job Description
Huntswood is looking for banking complaint handlers to join one of our existing clients for an initial six-month period.
As a Senior Complaint Handler you will provide a high-quality service to customers by resolving their complaints in a timely manner. Using your skills and experience of business banking products and complaints you will investigate the customers complaints to a high level and communicate the resolution in a bespoke letter and over the telephone.
Starts: 10th November 2025
Location: Bristol/Hybrid (Mainly WFH but office attendance required when asked)
Rate: £175 per day
Hours: 40 hours per week, Monday to Friday, rotating shifts 08:00 to 18:00
Umbrella only recruitment - This is only available to individuals working via an umbrella company, we can assist you with this
Duration: An initial six-month contract
Role requirements:
- A minimum of 12 months financial services complaint handling experience including writing bespoke final response letters
- Business Banking product experience is advantageous
- Knowledge of FCA and FOS regulations surrounding complaints
- Excellent communication and interpersonal skills with the ability to take and make calls to customers and internal stakeholders
- Experience of provide feedback and guidance when required about the complaints process
- Commitment to attend client's office in Bristol or Pendeford in the event F2F coaching is required
- Ability to work independently as well as being able to work as a team
- Strong attention to detail
- Ability to navigate through a number of in-house databases
- Good MS Office skills, particularly MS Word
Why Join Huntswood
Huntswood's people are its most valued asset, and we take their career development very seriously. Working with Huntswood means that over your career with us you'll experience a greater variety and flexibility compared to working with a single company.
Whether you are joining us in a contract position or as a permanent employee, Huntswood commits the same energy and effort into developing your career and skillset!
In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector and strengthens connections with leading energy and water companies in Utilities.
To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
