Operations Controller

First Response Group (FRG) is a total security, risk, and facilities management solutions company. We are leading the way with new technologies and training and development to deliver a first-class service to our clients.

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.

We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.

We are looking for a proactive and highly organised Operational Controller to oversee real time operational activities, including incident response, scheduling coordination, and security operations. This role requires a strong background in managing live incidents, optimising workforce schedules including fleet, and ensuring operational continuity and safety across the organisation.

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.

Hours: 4 on 4 off days and nights

Scheduling Coordination

• Develop and manage staff schedules to ensure optimal coverage across shifts and departments.
• Adjust schedules dynamically in response to operational needs or incidents.

Security Operations

• Oversee day-to-day security operations, ensuring compliance with safety protocols.
• Liaise with mobile patrol supervisors to monitor access control, surveillance, and incident reporting.
• Conduct regular audits and risk assessments to identify vulnerabilities and recommend improvements.

Performance Monitoring & Reporting

• Track key metrics and KPIs to assess performance and identify trends.
• Prepare regular reports for senior management on operational efficiency, incident frequency, and security status.
• Support continuous improvement initiatives across operations and security.

• Proven experience in operational control, incident management, scheduling, or security coordination.
• Strong organisational and multitasking skills with the ability to remain calm under pressure.
• Familiarity with scheduling software, incident management platforms, and security systems.
• SIA Licence required.
• Must be prepared to undertake FREC 3 and EUSR water hygiene training.
• Excellent communication and decision-making abilities.

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.