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Claims Handler (Marine Cargo & Freight Liability) Location: Basildon Benefits: Clear Progression Path, Remote Working (if required) The Company Our client provides worldwide shipping solutions across a group of brands and is expanding its in-house claims function. You will support the Claims Supervisor and Claims Manager, handling cargo and freight liability claims from first notification through to final settlement for Scan-Shipping, SSC, ICT and Strait Air. You'll join a close-knit central claims team in Basildon and collaborate with colleagues across the UK and North America. The Role This is a full-time, remote or office-based position (Monday to Friday, 08:30-17:00). You'll investigate and manage claims day-to-day, negotiate outcomes in line with contractual terms and relevant international conventions, and maintain accurate records on the claims system. Key Responsibilities Open and maintain claim files; complete daily data entry on the claims system (including Phoenix). Issue letters of acknowledgement and intent to claim; keep all parties updated throughout. Gather evidence and policy/contract documents; complete internal discovery and research across group offices. Liaise with clients, group offices, insurers and third-party claimants (e.g., subrogated insurers, surveyors, lawyers). Instruct cargo surveyors and/or lawyers where required and monitor progress to conclusion. Assess liability and quantum; negotiate and adjust claims in line with contract terms and relevant international conventions within authority levels. Process settlements and recoveries; raise/approve inter-company invoices and claims payments. Extract and collate file documents from Phoenix; request any missing paperwork from agents and clients. About You Experience with marine cargo or freight liability claims is advantageous; training provided as needed. Strong written and verbal communication; confident stakeholder management. Highly organised, numerate and detail-focused, with the ability to prioritise a busy caseload. IT-literate (claims systems and MS Office); Phoenix experience helpful but not essential. Hours, Benefits & Progression Clear progression path with potential promotion to Senior Claims Handler (subject to training and performance). How to Apply If you'd like to know more about this Claims Handler opportunity, or know someone suitable, please share this advert or send us their details. Successful referrals qualify for our candidate referral scheme. Red Recruit specialise in freight and shipping recruitment, with opportunities across all levels. Not all roles are advertised, so feel free to send us your CV in confidence or call us directly. If this opportunity sounds right for you-or for someone you know-please get in touch. You can recommend as many people as you like via our website and earn a referral fee per successful placement . T&Cs apply. Please contact the office for details.