Quality Control Engineer

Job Title: Quality Control Engineer

Location: Newcastle

Salary: Competitive

Our client is seeking a Quality Control Engineer to ensure that all products and services meet customer specifications, internal standards, and legal requirements. The role involves reviewing and creating work instructions, conducting thorough inspections throughout the production process, and driving the investigation and resolution of quality issues. This position plays a key role in maintaining the company's quality management and calibration systems, while liaising with customers, suppliers, and external inspectors to uphold the highest standards.

Key Responsibilities

• Conduct and record comprehensive inspections on incoming materials, in-process work, and final products.
• Perform internal QMS and product-specific audits, coordinating inspections with external parties where required.
• Halt any process or delivery if quality compliance is at risk, immediately informing the Production Manager.
• Review and issue clear work instructions for contracts to meet customer and internal standards.
• Raise, review, and manage Non-Conformance Reports (NCRs), concession reports, and material certifications.
• Initiate and participate in investigations into warranty claims and quality problems, utilising Root Cause Analysis (RCA).
• Assess claims and coordinate corrective actions, driving continuous improvement to enhance processes and reduce waste.
• Maintain the company's Quality Management System (QMS) and monitor its effectiveness.
• Manage the equipment calibration system, performing internal calibrations and coordinating external ones.
• Liaise with customer representatives and suppliers to ensure adherence to all quality requirements.
• Collate data dossiers and support the Operations Manager in compiling and publishing KPIs.
• Advise staff on health and safety hazards and stop any unsafe actions observed.

Skills & Experience

• CSWIP 3.0 or higher is required.
• PCN Level II for MPI and DPI, or an equivalent qualification.
• Apprenticeship certificate in a relevant engineering discipline is preferred.
• Extensive knowledge and understanding of reading and interpreting engineering drawings.
• Experience within a manufacturing environment is essential.
• Proven experience dealing directly with external suppliers and customers.
• Familiarity with Quality Standards such as ISO 9001 and industry standards like ASME.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Enthusiastic, conscientious, results-orientated, self-motivated, with a "can-do" attitude.
• Able to develop strong working relationships with the team and customers.
• Excellent communicator at all levels, both internally and externally.
• Ability to work effectively under pressure in a demanding environment.
• Strong planning and organisational skills.
• Willingness to learn and apply company principles and tools, including operational control concepts (OCCs).