Customer Services Director (Sales & Marketing Director)

A growing technology consultancy specialising in systems transformation. The model blends intelligent automation, human expertise, and strong client partnerships to deliver measurable business impact.

We're seeking a Customer Services Director to lead and expand commercial operations across sales, marketing, and account management.

This is both a strategic and hands-on position, ideal for someone who enjoys building structure, driving business growth, and delivering excellence through quality and relationships.

• Lead sales and business development, creating pipelines and securing new client relationships.
• Oversee account management, ensuring service delivery aligns with client expectations and business outcomes.
• Take ownership of tender and bid processes, from qualification through submission and presentation.
• Manage internal quality standards, supporting ISO 9001 compliance and continuous improvement across client services.
• Design and execute a marketing strategy that strengthens brand visibility and lead generation.
• Oversee supplier and asset management, maintaining effective commercial partnerships and resource tracking.
• Report directly to the Managing Director and collaborate with peers across delivery, product, and operations.

• Proven background in sales or account leadership within consultancy, technology, or digital services.
• Demonstrated ability to manage end-to-end client relationships, from prospecting to retention.
• Strong marketing strategy experience, comfortable managing campaigns and digital presence.
• Confident leading bid and proposal activity, producing compelling, commercially sound submissions.
• Familiarity with ISO 9001 principles or internal quality systems (preferred).
• Skilled in supplier negotiation, contract oversight, and operational asset management.
• Collaborative, self-driven, and comfortable operating in a small, high-autonomy environment.

This is an opportunity to shape the entire commercial function of a company scaling through innovation. You'll have strategic freedom, direct board access, and the ability to define how the organisation grows its client base and market presence.

This is a fixed term role with the opportunity for the role to become permanent. Fully remote with occasional on-site visits.

We truly appreciate the time taken to apply. Unfortunately, we can't reply to every application, but if you haven't heard from us within two weeks, please take it as confirmation that we won't be progressing further at this time.