Customer Sales Advisor - Medical Devices (Part time)

Do you have experience of sales in an outbound and inbound calling in a customer service environment? Are you passionate about delivering exceptional customer service? Would you like to help us drive increased revenue for our cause?

We re currently looking for a part-time Medical Sales professional (21 hours per week) to join our team. This role will support the sales and stewardship of defibrillators and other medical devices.

Here are the skills and attributes we are looking for:

• Experience of inbound and outbound calling in a customer sales environment with an objective of relationship building, enhancing customer experience, and increasing revenue
• Passion for delivering world-class customer service
• Excellent customer service skills, with energy and empathy by telephone and in writing
• Excellent attention to detail
• Excellent administrative and time management skills to deliver results on time and within target
• High standard of written and spoken English
• Good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording/inputting of data, able to demonstrate accurate data entry and recording skills in a timely manner

What is the role?

As a member of our Customer Engagement team, you ll deliver an exceptional level of customer service for all British Heart Foundation (BHF) customers, and drive an increase in revenue, through inbound and outbound stewardship activity.

You will provide a single point of contact for defibrillator and medical sales, providing advice to both B2B and B2C customers when deciding which device or devices to purchase.

You will improve and develop customer experience by engaging all customers through our stewardship activity, sales activity, and relationship management. You will manage these relationships and will work towards financial and customer satisfaction targets for stewardship.

Why Join Us?

Want to see what makes this team so special? Watch our video to hear directly from our CSC colleagues and discover why this is such a rewarding place to grow your career: Customer Service Centre video link.

Working Arrangements

• This part time role 21 hour per week. Ideally working Wed and Friday and one other day to be negotiated.
• Working Hours: Normal working hours are 09:00am to 05:00pm, Monday to Friday,
• Hybrid Role: A week typically involves 1 day a week (usually Wednesdays) in our Birmingham office (B37 7YE) to collaborate with your team and other 4 days will be working remotely at home.

Interview Process

Our interview process involves two stages:

• Initial Stage: One-way video interview, allowing you to record responses to pre-set questions at your convenience, showcasing your personality, skills, and experiences.

• Second Stage: Assessment Centres will be held in person at our Birmingham Office (B37 7YE) on 2nd 3rd and 4th December 2025. Please note that these dates are fixed and cannot be changed.

Start Date & Induction:

All new team members will start on 14th Jan 2026, and this date is not negotiable. The induction training will last for four weeks, during which you will be required to come into the office more frequently. After completing the training, your office attendance will reduce to once a week.