Service Advisor

Service Advisor (Automotive - Commercial Vehicle sector) Salary: Up to £40k Basic Salary depending on experience + Benefits Location: Peterborough Working hours: Full time, flexible working hours An exciting opportunity has arisen for an experienced Service Advisor (Automotive) to join a well-established and growing automotive service team. The Role: As a Service Advisor, you ll be the key point of contact between customers and the workshop, ensuring a smooth, efficient and friendly service from booking through to vehicle handover. You ll be responsible for managing schedules, liaising with technicians and suppliers, and keeping customers updated at every stage. Key Responsibilities

• Act as the main contact between customers and workshop teams
• Book and schedule servicing, MOTs and repairs for HGV Commercial Vehicles
• Liaise with suppliers, order parts and manage job cards through to invoicing
• Provide regular updates to customers and handle queries professionally
• Support colleagues to achieve performance targets
• Maintain a clean, professional reception area
• Take part in ongoing training and development

What you will need

• Minimum 3 years experience ideally in the HGV commercial vehicle automotive service or repair sector althought light vehicle would be considered
• Strong customer service skills and excellent written & verbal communication
• IT Literate familiar with automotive databases
• Highly organised, detail-focused and comfortable under pressure
• Enthusiastic, flexible and a strong team player
• Valid driving licence required

Benefits

• Competitive Salary
• Private healthcare scheme
• Ongoing training and development opportunities
• Team events and corporate days
• 28 days holiday (including bank holidays)

This is a fantastic opportunity for an experienced Service Advisor to take the next step in their career within a supportive and customer-focused environment. If you re passionate about delivering excellent service and want to join a forward-thinking automotive team with genuine prospects for growth, we d love to hear from you. LMAUTO