39 jobs found

IT Support Technician Location Derby - Hybrid after training Salary: Dependent on experience Are you looking to grow your career in IT support? We're seeking a friendly and skilled IT Support Technician / 1st Line Support Engineer to join a busy support team, delivering excellent service across Office 365, Windows 10/11, Intune, Azure, hardware, and networks. This role is perfect for someone with a customer-first mindset who enjoys problem-solving, troubleshooting, and providing clear, reassuring solutions to end users. From password resets to connectivity issues, you'll be the first point of contact and a trusted voice for IT support. The role of IT Support Technician will involve: Respond to IT support requests via phone, email, and ticketing system. Diagnose and resolve issues across hardware, software, Office 365, Intune, Azure, and Windows 10/11. Escalate more complex incidents to 2nd Line Support where necessary. Accurately log incidents and resolutions using a ticketing system. Configure and set up new laptops, desktops, and mobile devices. Ensure data protection and IT security best practices are followed. The ideal candidate for the IT Support role will have Skills & Experience: Experience in IT Support / Helpdesk / Service Desk / Technical Support. Strong knowledge of Office 365, Windows 10/11, Intune, Azure Familiarity with ticketing / incident management systems would be an advantage Excellent troubleshooting and communication skills. Ability to work independently and as part of a team. A proactive, customer-focused approach Why apply? Work with a supportive IT team in a role where every day is different. Gain hands-on experience across a wide range of technologies. Build your career in IT support while helping users get the most out of their systems. Apply today to start your career as an IT Support Technician / 1st Line Support Engineer and make a real difference in IT support.

IT Support Technician Job Type: Full-time Location: North Bristol Salary Dependant on Experience We are seeking an IT Support Technician to work for a leading organisation based in North Bristol. This role involves providing timely assistance to end users, delivering high-quality customer service, and collaborating closely with 2nd and 3rd line support teams for issue escalation and resolution. The ideal candidate will contribute to IT onboarding processes and support the secure recycling and disposal of outdated IT equipment. Day-to-day of the role: Provide responsive 1st line support for hardware, software, and network-related issues. Reset user passwords, unlock accounts, and manage user access permissions. Log, track, and update support tickets accurately and communicate ticket progress to users. Install, configure, and decommission desktops, laptops, peripherals, and mobile devices. Maintain the IT asset register, including hardware inventory and software licensing. Assist in the creation and maintenance of internal IT documentation and knowledge base content. Support the secure recycling and disposal of outdated IT equipment. Carry out additional admin tasks to support the wider IT support function. Required Skills & Qualifications: Previous experience in a technical IT support or helpdesk role. Excellent verbal and written communication skills. Strong troubleshooting and problem-solving abilities. Proven ability to manage and prioritise workload effectively and independently. High level of professionalism and discretion, especially when handling sensitive information. Committed to continuous learning and professional development, including relevant certifications. Knowledge of Microsoft Windows desktop environments (Windows 10/11), IT service desk operations, and customer service best practices. Desirable: Experience with Apple Mac, iOS, mobile device support, Microsoft 365, cloud-based admin portals, Mobile Device Management tools such as Jamf or Intune, software packaging and deployment, networking basics, and Cyber Security principles. Candidates will be required to have a full uk driver's licence If you are interested in this position please apply online or for more information please contact me on

We're looking for a skilled and dependable Estates Technician to help keep our Tonbridge campus running smoothly and safely. If you take pride in fixing problems, staying ahead of maintenance needs and being part of a hands-on, supportive team - we want to hear from you! What you'll do: Carry out a wide range of reactive and planned maintenance tasks across College buildings. Handle emergency repairs from plumbing and lighting to locks and basic furniture fixes. Ensure plant, machinery, and essential services are well maintained and fully operational. Maintain and update records related to risk assessments, CoSHH, emergency lighting, fire controls, and chemical safety. Use our Estates Helpdesk system to log work and keep things running efficiently. What we're looking for: A practical, hands-on professional with a solid range of general maintenance skills. Confident using a variety of power tools and equipment. Strong understanding of health & safety in a facilities or estates environment. Full driving licence and willingness to undergo further training as needed. Good communication skills and a team-player attitude. You'll be part of a team that values reliability, initiative, and a can-do approach. This is a great opportunity for someone who enjoys varied work, problem-solving, and being part of a supportive environment. The Role: Where you'll work: This role is based at North Kent College's Tonbridge campus. Your hours: 42.5 hours per week, 52 weeks per annum, to be worked on a shift rota basis (earlies and lates) covering the hours of 6am - 7pm Monday to Friday. You will also be required to participate in an emergency out of hours on-call rota, which will require you to be on-call an average of one week in four. Your pay: £29,492.70 per annum, plus an additional £100 for each week spent on-call for out of hours emergencies. The College: North Kent College (including Hadlow College) is proudly rated as an Ofsted 'Good' provider, with 'Outstanding' learner behaviours and attitudes (April 2024). With four campuses across Kent and 4,000 students, we strive to equip the young people who study here with an inclusive and innovative education experience to enhance their future career prospects, which, as noted by Ofsted, is supported through our high-quality, industry standard facilities. Each and every staff member plays a key part in delivering the success of our learners' experience, and we want those who join our curriculum and support teams to share our passion in achieving this. The Benefits: In addition to a competitive salary, you can expect the following as an employee at NKC: 33 days' annual leave, plus bank holidays (including 3 days allocated between Christmas and New Year) Enrolment onto the People's Partnership Pension Scheme as an employee of North Kent College Business Services Ltd (a wholly owned subsidiary of North Kent College) Access to free parking and a number of onsite facilities, including gyms, restaurants and coffee shops. CPD days and on-the-job training. How to Apply: If this sounds like the next role for you, please visit the North Kent College staff vacancies page to see the full job description and apply. Please note that the closing date for applications is 23 November 2025, with interviews scheduled to take place on either 02 / 03 December 2025. North Kent College is committed to safeguarding and promoting the welfare of children, and all staff have a responsibility to share and maintain this commitment. In line with the requirements of 'Keeping Children Safe in Education', appropriate safeguarding checks (including an enhanced DBS check) will be undertaken on all individuals selected for appointment. Posts at the College, a specified establishment where the work gives opportunity for contact with children, are exempt from the Rehabilitation of Offenders Act (ROA) 1974. It is an offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so. Please be advised that, again in line with 'Keeping Children Safe in Education', shortlisted candidates (who wish to accept an invite to interview) will be required to complete and submit prior to their interview a self-declaration of their criminal record or information that would make them unsuitable to work with children. Further guidance / information from the Ministry of Justice can be found on GOV.UK.

Introduction Saab in UK is growing rapidly, with over 500 colleagues across eight sites. We bring together Swedish heritage and British expertise to drive innovation in areas such as software engineering, underwater robotics, radars, AI, and armed forces training. Joining Saab in UK means contributing to the security and resilience of society while building a career with real scope for personal and professional growth. What you will be part of Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. Read more about us here The Role The Saab Training and Simulation team are looking for an energetic and motivated team player to join their team in Wiltshire/Hampshire area as a Communication & Information Systems Technician. This Saab facility provides the technical and logistical support to a wide range of laser based training equipment used by The British Army. The Communication Sub System (CSS) and Exercise Control (Excon) equipment allows for data capture and analysis of the training. Although predominantly based in the warehouse facility, the job offers the opportunity of some travel to support other Saab sites and British Army exercises. Key Responsibilities Assist in planning and preparation of CSS/Excon equipment (packing, system configuration, testing). Issue and receipt of CSS/Excon equipment. Corrective and preventative maintenance of CSS/Excon equipment. Technical troubleshooting including helpdesk support to field teams. Telescopic mast work and maintenance. Occasional in-field technical support of exercises to include set-up/tear down of CSS and Excon and through-exercise system monitoring and trouble shooting. Instructing equipment use. Requirement for occasional extended working hours (including some weekend work). Experience & Qualifications Essential Good communication skills with the ability to interact with military and civilian staff. Full UK driving license. Maths and English academic qualifications (GCSE A-C grade or equivalent). GCSE/BTEC or equivalent in ICT. Experience within IT showing a good understanding of Windows OS, Microsoft products and networking. Willingness to work in a military environment. Desirable Forklift operating license. Previous mast work experience. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.

1st Line IT Support Technician / London (Fully Office Based) / Competitive Salary (Up to £30K) + Benefits Tech Ahoy is a growing Managed Services Provider (MSP) delivering reliable, security-focused IT solutions to a diverse portfolio of clients across a variety of sectors. We are seeking a proactive and service-oriented 1st Line IT Support Technician to join our London-based team. This is an excellent opportunity for a motivated individual looking to build a career in IT support, with strong opportunities for professional development and hands-on exposure to a modern IT stack - including cloud platforms, Apple device management, and automation tools. What s on Offer? Competitive salary (Up to £30K) and pension scheme Support for learning and development, including training and certification opportunities Dynamic and friendly working environment Regular team socials and professional development sessions Excellent transport links via Elizabeth Line, Thameslink, and Metropolitan Line Key Responsibilities of the 1st Line IT Support Technician: Serve as the first point of contact for incoming IT support requests (via phone, email, and ticketing system) Provide first-line technical support for hardware, software, SaaS applications, and network-related issues Support onboarding and offboarding procedures, including device provisioning and account setup Maintain and update accurate documentation of support issues, solutions, and processes Escalate more complex or unresolved issues to the 2nd/3rd line support team Deliver exceptional customer service to clients, both remotely and on-site when required Required Skills and Experience: Previous experience in a 1st line support, helpdesk, or similar technical role Familiarity with both macOS and Windows operating systems Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) Strong communication and interpersonal skills Well-organised, with the ability to prioritise and manage multiple tasks A customer-first mindset and a willingness to learn Desirable: Experience with Microsoft 365, Google Workspace, or cloud-based platforms Exposure to MDM solutions (e.g. Intune, JumpCloud) IT certifications (CompTIA A+, ITIL Foundation, or relevant Microsoft certifications) What s Next? If you re looking to develop your career in IT support within a forward-thinking and collaborative environment, we would love to hear from you. APPLY NOW for immediate consideration.

IT Support Technician We are currently seeking an experienced IT Support Technician in the Aylesbury region, to work for a 30+ million turnover office technology business. This role comes with a fantastic progression opportunity for an IT professional who is looking to expand their knowledge and progress their career in the industry. Key Responsibilities Providing technical support via the company helpdesk to a wide variety of clients across the UK. Troubleshooting a wide variety of IT systems, including; Hardware, Network and Infrastructure faults. Configuring new user IT/Telecoms/Print equipment Networking devices and providing general support with any technical related queries. Providing exceptional customer service to ensure issues are being resolved in a timely manner. Essential Skills Proven experience in hardware and software fault diagnosis and resolution. Desire to continually enhance job knowledge and skills (Ongoing Training Provided) A high degree of enthusiasm and self-motivation Experience or qualifications in IT related disciplines (Microsoft, Active Directory, VMware, Infrastructure etc) Desirable Skills Experience in an IT support role IT college or degree related course Microsoft certifications or equivalent KEY WORDS: IT, IT SUPPORT, MICROSOFT, NETWORKING, TROUBLESHOOT, HELPDESK, REMOTE, COMPUTER,

Your new company A high school in Stockport has approached Hays seeking an experienced IT specialist from the education sector to become their new IT Manager due to the upcoming retirement of their current IT Manager. The school has over 800 pupils from ages 11-16, over 100 staff and, with a long-standing and well-established IT team, they are looking for an IT Manager to join their welcoming and supportive team of support staff. The school has an excellent reputation locally, and it is therefore key that the right individuals are appointed to join the team, to ensure the high standards remain and overall contribute positively to the quality of teaching and learning. Your new role This is an exciting opportunity for either an experienced IT Manager to join a thriving school, or for a senior IT Technician from the education sector to take their first management role. As the IT manager, your main responsibilities will be: To manage the school's infrastructure, including servers, networks, security systems, helpdesk and troubleshooting services. Maintain and upgrade software applications. Oversee network administration, including setting up new staff and pupils and controlling access rights. Hold regular team meetings with ICT support staff, manage their performance and undertake appraisals. Maintain a high level of security of school networks, including firewalls, antivirus software and access control systems with back-up data Work closely with the wider IT team, which will include overseeing 1 apprentice. Liaise with academic staff and senior leadership, keeping up to date on upcoming changes from an IT perspective. Overseeing the roll-out of IT projects across the school, with the support of Local Authority IT services. What you'll need to succeed In order to secure this role, the ideal candidate would have : Proven experience in IT (Education sector experience desirable) Relevant IT qualifications Leadership or mentoring experience Experience of using Google Workspace, school MIS systems and server administration Have excellent customer service skills and be personable (able to understand and empathise with non-technical users) Knowledge of data protection requirements and cybersecurity polices Be highly organised and proactive Have an analytical mindset and ability to collate and interpret data What you'll get in return In return, you will be paid a competitive salary of between 37,000 and 42,000 dependent on experience, as well as receiving an attractive benefits package. This benefits package will include 28 days holiday (plus bank holidays), then an extra 2 days after 5 years' service and an attractive local government pension scheme. You will also gain access to an employee scheme, which includes benefits such as cycle to work, wellbeing, gym memberships, health plans. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Your new company This managed service provider has an excellent reputation across the North West as they currently support over 150 primary schools from an IT perspective, and they are looking to bring in an IT Technician to join their team. The head office is based in Liverpool, with schools across the North West, and they are highly regarded as providing a high level of IT support and customers to schools across the region. The organisation has a well-established team of IT Engineers in the field who are supported by a central team at head office, and you will become an integral part of this team. Your new role Reporting to the IT Service Director, you will be joining an established team as an IT Helpdesk Technician where you will provide support both remotely and on site, therefore travel to schools will be required. You will respond to helpdesk requests, working with the wider team to ensure these are resolved efficiently and that a high level of service is provided at all times to end users. These service requests will range from hardware queries, to software issues, to working with technologies which are bespoke to the education sector, and you will therefore have the opportunity to further develop your skills and knowledge. When visiting the schools, you will also provide support with the installation and building of hardware, as well as working with interactive whiteboards and working closely with the wider IT team. What you'll need to succeed In order to be successful in securing this position, you will possess IT helpdesk experience, ideally with knowledge of school IT support however this isn't essential. You will have excellent communication and relationship building skills, as well as a passion for delivering a high level of IT support. As this role will require occasional on-site support, you must also possess a UK driving licence and have access to your own vehicle. What you'll get in return In return, you will be paid a salary of between 26,000 and 30,000 depending on experience, and you will be joining a reputable organisation where you will have the opportunity to further develop your skills and knowledge. You will also find this a rewarding role working in the education sector as you are directly contributing to the quality of teaching and learning in schools. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Temporary Helpdesk Analyst sought by a company that plays a key role in influencing education policies. The largest of its kind in the UK, the company is driven by its commitment to making education a great industry to work in. This is a temporary contract, initially for 1 month. The Role: Working within the Information Systems department and reporting to the Helpdesk Manager, as a Helpdesk Analyst you will be responsible for providing frontline technical support to all company system users. Your duties will include: Provide effective frontline technical support and advice to system users Diagnose and troubleshoot support issues to resolution, or escalate as appropriate, ensuring that key steps are recorded in the helpdesk. To take responsibility for ensuring proper recording and updating of all requests in line with the helpdesk system in use: ensuring that all interactions and resolutions can be tracked for reporting and statistics Create, modify and manage user accounts, groups and access permissions for Company IT systems, ensuring efficient and secure user management. Perform routine system checks and tasks as directed e.g. MS Teams Video, ensuring systems and resources are readily available Liaise with external suppliers as directed or as necessary to support successful resolution of user support issues To participate in IT projects as and when required enabling the support of systems as they go live. Maintain an awareness of all IT systems in use as listed on the Application Asset register To create and maintain step by step documentation on processes, user guides relating to key areas of work and contribute to the maintenance of the helpdesk database and solutions library The successful Helpdesk Analyst will demonstrate: Degree or further education Well-developed experience in a similar environment in an IT Support role MCP MCSE or equivalent experience (desirable) A good working knowledge of Microsoft 365 (Teams, Word, Outlook, PowerPoint, Excel, Access, MS Project, Visio) Strong working knowledge of Active Directory, Azure, Softphones, VPN, Antivirus Software, Database systems Ability to set up and configure a range of user devices. For example: PCs, laptops, Mobile phones, desk telephones, printers Ability to create and maintain user and device accounts across a range of back-end systems e.g. ActiveDirectory / Azure / InTune and Microsoft Entra. Ability to successfully manage relations with external suppliers Ability to maintain up to date records and accurate data in relevant electronic and hard copy systems Ability to evaluate information to respond to a range of queries within established guidelines and procedures Ability to maintain confidentiality Clear and approachable telephone manner and ability to deal with callers in a confident and professional manner Ability to write clearly and concisely e.g. for preparing user guidance documents, or creation and maintenance of documentation on processes Ability to travel to attend (occasional) activities and meetings away from the normal place of work, and which may involve stays away from home. These could be locally, regionally or nationally. Benefits: £25.47 per hour 41 days holiday including bank holidays (pro rata) Additional 4 days paid leave over Christmas shutdown period Helpdesk Analyst temporary contract, initially 1 month Central London £25.47 per hour Service Desk 1st Line First Line IT Technician Technical Support IT Analyst Support Analyst IT Support

Job Title: Senior IT Technician Location: Pencoed, Bridgend, South Wales (some travel to partner sites required) Salary: Competitive depending on experience Job Type: Full time, Permanent Working Hours: Monday to Friday 9am to 5.30pm (flexible hours between 8am 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our Purple Army and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a Wow! About the Role: We are now seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd Line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending our partners sites, when on-site assistance is needed. Responsibilities Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution Lead root cause analysis and implement long-term solutions to recurring issues Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments Maintain and improve internal documentation, processes, and knowledge base articles Deliver on-site support for critical issues and project work as required Collaborate with junior technicians to mentor and support their development Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality Stay up to date with emerging technologies and recommend improvements to systems and processes What we re looking for: Minimum 3 5 years experience in a 2nd/3rd Line IT support role, ideally within a managed service provider or multi-client environment Strong technical knowledge in: Windows Server (2016/2019/2022) Microsoft 365 administration and support Active Directory, Group Policy, DNS/DHCP Networking (VLANs, firewalls, routers/switches) Virtualisation technologies (Hyper-V, VMware) Backup and disaster recovery solutions Experience with remote monitoring and management (RMM) tools and ticketing systems Excellent troubleshooting and diagnostic skills Strong communication and interpersonal skills, with a customer-first mindset Ability to work independently and manage multiple priorities Full UK driving licence required travel to client sites is part of the role Benefits: Inclusive EMI Share Equity Scheme own a slice of the Purple Pie Day off for your birthday Day off for other life s milestones such as weddings, moving house, child s first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional growth and development Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already have the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: 3rd Line Support Engineer, IT Support Engineer, Senior Helpdesk Engineer, 3rd Line Support Technician, IT Support Technician, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Service Desk Technician, Technical Support, IT Systems Technician, ICT Technician, IT Systems Support, 2nd Line, Technical Support Engineer, Tech Support may also be considered for this role.

Job Title: IT Helpdesk Team Leader Location: Bridgend, South Wales (travel is expected as part of this role) Salary : 28,000 to 30,000 per annum Job Type: Full time, Permanent Working Hours: 5 days per week, 8 hours per day during our open hours of Monday to Sunday; 08:00 to 18:00 About Us: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are looking for an enthusiastic customer-focused individual with previous experience of leadership within the ICT sector, preferably in an IT and/or Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team. Key Responsibilities: Support and upskill existing team members through coaching, feedback, monthly one-to-ones, and training sessions. Issue work to team members based on capacity / skillset / knowledge Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Support the team as needed by answering the phone to inbound calls and provide technical support Closely monitor open tickets and ensure your team resolve issues within SLA remotely over the phone, by email, and live chat Monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues and identify trends Assess the effectiveness of the team's communication through call quality monitoring Measure, monitor and report team KPIs to the Head of Service, highlighting successes, challenges, and performance against objectives Ensuring all open cases are updated with relevant information and customers are regularly updated Be accountable and responsible for consistently giving a first-class service through our Helpdesk Provide additions and updates to existing process documentation, ensuring we keep solutions up to date About you: You will have proven leadership experience, ideally within an ICT/Telecoms Helpdesk Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Benefits: Salary dependent on experience within range of 28,000 - 30,000 per annum EMI Share Equity Scheme - own a slice of the "Purple Pie" Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Please Note: Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 2nd Line Support Technician, Technical Support, IT Support, Telecoms Support Engineer may also be considered for this role.

Helpdesk Technician Salary range: 30-40k (DOE), We are working with an established very employee focused client, who are looking to invest in the future of their IT team. It is a big step for them as they are looking for their future IT Manager - all going well, this would happen in the next 12 months. We are looking for someone who has not only IT experience at 1st/2nd line, but also the want to progress into a manager role, learn from an extremely experienced Head of IT, be invested in and grow personally and professionally. What you need: Experience in an IT support role or relevant educational background Experience of PowerShell and Python, Mimecast, PDQ Deploy and Veeam would be really attractive to our client A proactive, organised approach to problem-solving A car/motorbike licence and own vehicle is required, due to office location and occasional visit to other office location(s). What's in it for you: Performance related pay and bonus + Christmas bonus Performance Development Reviews Paid learning and development Income Protection scheme Free parking Friendly team culture & regular socials Long-service awards Staff and retailer discount If you're looking for a genuinely supportive environment to grow your IT career, we'd love to hear from you. Consideration can only be given to candidates living within a 30-minute driveable commute from Redhill due to office location(s). Refer a friend and you will receive a retail voucher of your choice up to the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15233

Our client has a vacancy for an enthusiastic IT Support Technician to join their small but dedicated Service Desk team. This is a fantastic opportunity to grow your skills in a hands-on environment, supporting a wide range of IT systems and users across the business. The role is office based full-time, working Monday to Thursday 08.00 - 16.45 and Friday 08.00 - 15.30, 37.5 hours per week. As an IT Support Technician, you ll be the first point of contact for technical issues, helping colleagues resolve hardware, software, and network problems. You ll also play a key role in maintaining our IT infrastructure and supporting wider business initiatives. Key Responsibilities: Provide 1st line support to end-users, with occasional involvement in 2nd line tasks. Respond to helpdesk tickets via ServiceNow, phone, email, or in-person. Troubleshoot and resolve hardware, software, and network related issues. Set up, configure, and maintain desktops, laptops, printers, and mobile devices. Perform hardware/software installations and upgrades. Assist with network patching and printer support. Administer user accounts (e.g. password resets, account creation) via Active Directory. Maintain accurate documentation of IT assets (PCs, laptops, mobile devices). Participate in pan-European or global IT projects as required. We re looking for someone who s technically capable, customer-focused, and eager to learn. You ll be working closely with colleagues across departments, so strong communication and problem-solving skills are essential. Requirements: 1 2 years in a 1st line helpdesk or IT support role. Windows OS (e.g. Windows 11) and Microsoft Office applications. Active Directory, along with VPN and anti-virus solutions. PC/laptop hardware and peripherals, including printers. Mobile devices and mobile device management tools (Intune preferred). Basic networking concepts (IP, DNS, DHCP) Experience installing software related to CAD or PLC programming tools is advantageous. Personal Attributes: Excellent customer service and interpersonal skills. Strong analytical and problem-solving abilities. Highly organised with attention to detail. Clear and effective communication skills. Able to work independently and as part of a team Passionate about delivering high-quality support. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.

IT Support Technician Join OSCA Technology as an IT Support Technician and play a key role in keeping our cutting-edge diagnostic systems running smoothly. You'll support both our technicians and customers, troubleshooting issues, managing IT tools, and helping systems stay connected - all while developing your IT skills in a fast-moving tech environment. Location: Nottingham- NG15 0EB - Office Based Role Salary:£28,000-£30,000 per annum circa Type: Full-time, Permanent About OSCA Technology We combine digital innovation with automotive expertise to create advanced diagnostic tools used worldwide. Based in Nottingham , our team is passionate about making vehicle diagnostics smarter, faster, and more connected. What You'll Be Doing Setting up new starters with system and hardware access (e.g. Freshdesk, OSCA tools ). Purchasing tool tickets and subscriptions, with support from senior team members . Troubleshooting issues with diagnostic tools and vehicle connections . Managing updates and maintenance for diagnostic tools and local IT infrastructure . Testing and investigating OSCA tools returned by customers. Handling support calls from customers with connection or configuration issues . Assisting with onboarding new partners and completing related admin tasks. Working with senior IT staff on data retrieval, manipulation, and presentation . Supporting technicians in resolving connectivity and tool-related challenges. Liaising with manufacturers for technical or login support when required. What We're Looking For Interest in IT and automotive diagnostics . Strong problem-solving skills and attention to detail . Collaborative, proactive approach with excellent communication. Eagerness to learn and grow in a fast-paced tech environment. Benefits & Development Increased holiday allowance with year of service. Death in service policy. Sick Pay. Salary Extras . Free on-site parking . Salary extras instant discounts. Employee Assistance Programme (EAP). Opportunities to develop technical expertise in automotive diagnostics . Important: You must be authorised to work in the UK . No agencies please . Other suitable skills and experience include IT Support Technician, IT Technician, IT Support Engineer, Technical Support Technician, IT Helpdesk, IT Support Analyst, Desktop Support.

1st Line IT Support Technician Location: Broxbourne (Fully Office-Based) Salary: 25,000 - 27,000 per annum Hours: Monday to Friday A growing IT services provider is seeking a proactive and customer-focused 1st Line IT Support Technician to join their dedicated team based in Broxbourne. This is a fantastic opportunity for someone with a passion for technology and problem-solving to build their career in a dynamic and supportive environment. Working as part of a busy service desk, the successful candidate will be the first point of contact for multiple clients, handling technical queries and issues via a ticketing system. They will provide timely and effective support, escalating more complex issues to the 2nd Line team when required. Key Responsibilities: Deliver 1st line technical support to a range of clients, both remotely and in person Accurately log and manage support tickets using the internal system Troubleshoot hardware, software, and network issues in a timely manner Ensure clear communication and updates to end users Escalate unresolved or complex issues in line with company procedures Contribute to documentation and process improvements Requirements: Previous experience in a 1st line IT support or helpdesk role Strong understanding of Windows operating systems and Microsoft Office applications Excellent communication and interpersonal skills Ability to prioritise tasks and work efficiently under pressure A professional and customer-centric approach to support This is a fully office-based role in Broxbourne, ideal for someone who thrives in a collaborative environment and enjoys delivering excellent customer service.

Job Title: IT Assistant Location: Southwest Pathology Services, Lisieux Way, Taunton, TA1 2LB Salary: 24,938 to 26,598 per annum Job Type: Full Time, Permanent Join our IT Service team as an IT Assistant on a permanent, full-time contract. This role would suit those who share our dedication to providing exceptional patient and customer service and thrive in a collaborative environment where knowledge sharing is key. As an integral part of the Pathology IT Service team, you will provide essential support for all Pathology systems. Working closely with our laboratory colleagues at the Hub and two Essential Service Laboratories (ESLs), you will ensure the reliability of our systems and deliver vital information to our service users, directly contributing to efficient healthcare delivery. The role will be in person based at our Hub lab site on Lisieux Way, with the potential to work at one of our ESL sites when required. Key Responsibilities: They will be primarily responsible for logically and systematically analysing, prioritising, and recording Laboratory IT issues raised by service users. Along with this, the post holder will: Where possible resolve complex technical issues immediately or escalate the issue to the appropriate second line specialist within the team. Ensure that all issues are dealt with within the agreed time constraints. Offer advice, provide training and assistance to users to assist them in resolving technical issues and in the correct use of Laboratory IT systems. Offer first line support for the Laboratory Information Management Systems (LIMS) and all hardware, software across pathology ensuring any issues or problems are timely resolved. Work collaboratively with other member of the Pathology IT Team ensuring a comprehensive, high-quality service is provide to all users and customers. To achieve this the appointee will need to demonstrate good communication and collaborative practices. About you: Essential Requirements: GCSE Maths and English Grade 5 or above (A-C) Level 2 IT qualification (e.g. ECDL) Evidence of successful further education Experience in managing sensitive and complex enquiries. To be able to work flexibly to meet the demands of the role. To be able to work and travel across all sites to carry out the role. Ability to work under pressure, when appropriate Able to interpret data Excellent attention span, with attentive focus for accuracy and detail Excellent administrative and organisational skills, with good attention to detail. Highly self-motivated and able to work on own initiative whilst still being a good "team worker" by freely sharing information with others. Great resolution skills by managing and prioritising conflicting deadlines Good level of physical fitness as required to carry, move equipment eg, printers' computer, monitors. Versatility and adaptability of role within changing environments Customer service experience, with excellent written and verbal communication skills. The ability to logically analyse and clearly document problems and decide on the best course of action. The ability to explain complex technical issues in language suitable for staff who may not have much computer experience. The ability to work effectively in a stressful environment whilst maintaining personal calm and control. The ability to maintain good manners and a friendly demeanour at all times. Good spoken presentation skills, required for training groups of staff. Strong Knowledge competencies with Microsoft applications. Good troubleshooting skills, of hardware and software peripherals Demonstrate tact, diplomacy, empathy, and critical negotiating skillsets Beneficial Requirements: Experience Working within a Healthcare setting Experience working within a project Team Knowledge of NHS Systems Knowledge of Service Desk Experience of scientific investigations and research projects About Us SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to deliver comprehensive pathology services. We thrive in diverse environments, which is mirrored in our workforce, clients, customers, suppliers, communities, and partners. We believe that an inclusive workplace culture is essential for attracting and retaining talented individuals, and for building a sustainable, high-performing workforce. Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion. SYNLAB UK & Ireland is committed to equal opportunities and does not unlawfully discriminate based on any status or condition protected by applicable UK employment law. Please note that the company does not offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, may also be considered for this role.

Lead Mechanical Technician (LMech) Reporting to: Technical Services Supervisor (TSS) Role Overview: The Lead Mechanical Technician (LMech) is responsible for overseeing the safe and efficient execution of planned and reactive maintenance tasks, carried out by both in-house staff and subcontractors. This is a hands-on supervisory role, requiring participation in a shift rota as directed by the Technical Services Manager. Key Responsibilities: TSS Support: Act as a deputy for the TSS when required. Emergency Response: Participate in emergency escalation procedures, including providing out-of-hours technical support. Professional Standards: Maintain the highest standards of professionalism within the team. Safety Compliance: Ensure all personnel, including contractors, follow safe working practices, utilizing Safe Systems of Work (RAMS, LOTO, etc.). Certification Maintenance: Retain current certifications and appointments as the site Authorised Person (AP) in the required disciplines. Resource Management: Allocate resources effectively to ensure timely completion of work orders in line with contractual and professional standards. Operational Duties: Client Systems: Ensure client equipment and systems operate efficiently, escalating issues as needed to mitigate risks. Work Order Prioritization: Collaborate with the DigiHub/Helpdesk and end users to prioritize and coordinate repair needs. Fault Diagnosis: Diagnose and repair technical faults within your area of expertise. Quality Control: Ensure all technical activities, including subcontractor work, comply with Engineering Standards and industry best practices. Asset Management: Perform like-for-like asset replacements and oversee minor new works as directed. Stakeholder Engagement: Build and maintain strong professional relationships with clients, subcontractors, and team members, both on-site and remotely. Training and Development: Support the ongoing training and development of team members. Cost Efficiency: Consider cost-benefit factors in all tasks performed. Sustainability: Promote sustainability practices within technical services. Reporting and Compliance: Reporting: Provide regular updates to the TSS on work order status, resource needs, and task progress. Standards Adherence: Ensure all team members comply with established Engineering Standards. Training: Complete all required training modules and achieve necessary competencies for the role. Required Qualifications and Experience: Technical Expertise: NVQ Level 3 or equivalent qualification, preferably in a mechanical discipline. Experience: Minimum of 5 years of relevant experience. Technical Skills: Proficient in practical technical skills with up-to-date knowledge of engineering standards and best practices. Independent Working: Demonstrated ability to work independently in a technical maintenance environment. Health and Safety: Proven experience adhering to health and safety standards. IT Proficiency: Skilled in Microsoft Office applications and Computerised Maintenance Management Systems (CMMS). Self-Management: Strong ability to plan and manage workloads independently, ensuring deadlines are met.

EAC are representing a leading IT communications company headquartered in Milton Keynes. With a commitment to delivering exceptional IT and communication services, my Client are looking for a skilled IT Helpdesk Engineer to join the team and contribute to their continued success. On offer for IT Technician: Salary £30,000 Monday - Friday 9:00am-5:30pm Opportunity to work in a growing and innovative IT communications environment. Collaborative and supportive Culture Professional development opportunities and IT certifications support. Company- Sponsored social events and outings Near Central Milton Keynes location with easy access to transport links. Duties for Helpdesk IT Technician: Provide 1st & 2nd line support for IT-related issues Confident to go and meet Clients and resolve more challenging IT issues Troubleshoot and resolve hardware, software, and network problems. Escalate complex issues when necessary to 3rd Line necessary Maintain and update IT documentation and system logs. Assist with IT projects and the implementation of new IT solutions. Ensure security protocols are followed. Conduct regular system backups and perform data recovery if needed. Provide user training and create user guides to reduce the number of support requests. Ideal Helpdesk Technician: Must have a full UK Driving License 3 years experience in a 1st & 2nd Line Support role An organised and motivated individual

First Line Support Technician Your new company Hays are working with a business in Telford who are looking for a hands-on and customer-focused IT support professional to provide first-line technical assistance across multiple properties to provide essential technical support. This role is critical during a transitional period and involves hands-on troubleshooting, equipment maintenance, and client-facing support. The successful candidate will work closely with internal teams and event clients to ensure smooth IT operations, particularly during live events. This is a fast-paced, office-based role requiring strong communication skills, technical confidence, and the ability to manage competing priorities while maintaining a high standard of customer service. Your new role Monitor and respond to IT helpdesk tickets, resolving 1st line issues. Support hardware, software, user access, and Wi-Fi troubleshooting. Maintain IT equipment and asset records. Assist with equipment setup and relocation. Liaise with third-party providers and escalate issues as needed. Provide IT support for events, including Wi-Fi setup and client troubleshooting. What you'll need to succeed Strong administrative and IT support skills. Proficient in Microsoft Office 365 (Excel, Outlook, Word). Excellent communication and customer service abilities. Highly organised with strong time management. Driving licence and access to a vehicle (preferred). Minimum GCSE Level 4 in English and Maths; Level 3 IT qualification desirable. Willingness to work occasional evenings/weekends. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

We have a great opportunity for a Maintenance Technician Refrigeration. This will be to join our team based in Fleet Health Campus. The starting salary for this role is from £39,000 (depending on experience) This is a permanent, full time position working 37.5 hours per week. Monday-Friday 8am-4pm. This is a mobile role covering Kent. Requirements for the role: Qualifications At least one of the below: C&G Refrigeration and Air Conditioning (6187) Qualified to Level 2 NVQ in Air Conditioning and Refrigeration. C&G FGAS and ODS Regulations (2079) (Safe handling of Refrigerants Certificate) Formal apprenticeship or craft trained equivalent. Additional Requirements: Driving licence is essential Must be comfortable using technological devices to log jobs. On-Call availability Desirable to have industry experience Ability to work alone and/or as part of a wider team as this role will require you to work cohesively with other Technical Disciplines. Please note, DBS Checks & DVLA checks will be required for this role. Key Responsibilities: Ensure compliance in accordance with all NHSPS Health, Safety & Wellbeing Policies, relevant NHSPS Technical Guidance, Process and Procedures, Statutory Regulations, Approved Codes of Practice and any applicable aspects of HTMs. Ensue that new or revised practice and policies are implemented within own work areas Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner (CAFM), helpdesk or Technical Services Supervisor, ensuring that operational standards are maintained at all times. Duties may include (but not limited to) testing and inspection of Commercial/Industrial Air Conditioning and Refrigeration services, fault finding, minor repairs or installations and maintaining services and equipment within critical environments, Commercial sites - including Hospitals, Clinics and Offices You may be required to undertake tasks in disciplines other than your own. Ability to assess problems to determine the best course of action, this would include complex technical issues and be able to communicate technical and or complex information to various stakeholders Benefits: On-Call allowance (rota dependant) Company van and tools provided. 27 days holiday (plus bank holidays on top) Access to grouppersonal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, Training and development opportunities NHS Bluelight discounts. Who are we? We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS. Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more. Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Best of luck with your application!