20 jobs found

We're recruiting a highly experienced and commercially minded Revenue and Debt Service Manager to lead the end-to-end administration, collection and enforcement of Council Tax, NNDR, Housing Benefit Overpayments, Adult Social Care contributions and Sundry Debt. This is a strategic leadership role with operational oversight of both in-house revenue teams and outsourced enforcement partners, with a clear mandate to drive collections, improve recovery performance and deliver a customer-focused, compliant service. This role requires on-site presence 3 days per week and offers a key opportunity to shape and modernise high-volume income and debt operations. The Role Lead the administration, billing, collection and enforcement of Council Tax, Business Rates (including outsourced NNDR service), Housing Benefit Overpayments, Adult Social Care debt and Sundry Debt. Drive performance and maximise income recovery through strong operational management, process improvement and strategic oversight. Provide leadership across face-to-face, telephone and digital customer service channels to ensure a fair, accessible and efficient service. Manage enforcement activity, tribunal processes and debt recovery escalation including civil enforcement, legal proceedings and contractor liaison. Oversee contract performance for outsourced services including NNDR collection, enforcement partners, legal services and print providers. Work closely with the Deputy Director of Finance to support service transformation, financial efficiency, policy development and strategic planning. Lead a large service area including team leaders, specialist officers and revenue officers, ensuring strong performance management and professional development. Ensure compliance with all relevant legislation, policy frameworks, government returns and internal governance standards. Act as a senior escalation point for complex recovery cases, political enquiries, member challenges and high-profile debt matters. Support change and service redesign to deliver a modern, customer-focused revenue and debt function. Key Requirements Significant management experience in Revenues, Debt Recovery or Financial Operations within a high-volume environment. Strong working knowledge of Council Tax, NNDR legislation, enforcement processes and recovery policy. Proven ability to drive collection performance and lead multi-functional teams to deliver measurable outcomes. Track record of managing outsourced contracts and working with external enforcement/legal partners. Confident leader with excellent communication, negotiation and stakeholder management skills. Financially astute with experience in budget management, service improvement and VFM delivery. Able to operate in a complex, politically influenced environment and engage confidently with senior leaders and elected members. Resilient, delivery-focused and highly organised, with strong governance and performance reporting experience. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing and revenues professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us .

Contract Income Recovery Assistant - Littlehampton Futures Recruitment Services Ltd is excited to be partnering with a local government organisation to find a dedicated Contract Income Recovery Assistant. This is an excellent opportunity for an experienced administrator with a background in local authority income recovery, particularly in managing arrears and engaging with tenants through letters and phone calls. If you re a proactive communicator with knowledge of housing debt recovery processes, we d love to hear from you. This 6-month contract offers a chance to contribute to vital community services while enhancing your career in local government finance operations. What we re looking for: Experience working in local government, ideally in arrears or income recovery roles. Familiarity with Civica CX, specifically the arrears module. Strong communication skills, with experience in sending letters and making phone calls. Ability to work 2-3 days per week in an office environment based in Littlehampton. Immediate availability for this contract position. Role responsibilities include: Managing a portfolio of low-level tenant arrears accounts (under £1000). Processing arrear accounts daily by sending letters, making phone calls, and emailing tenants or relevant parties. Advancing cases through the income recovery process, including reminders and issuing formal notices. Taking payments online and assisting tenants with setting up direct debits. Collaborating closely with 2 Income Recovery Officers, escalating complex cases when necessary. Maintaining accurate records and ensuring compliance with local authority policies. Interested candidates are encouraged to connect with Beverley Kent at Futures Recruitment Services Ltd to find out more and to submit your application. We look forward to helping you take the next step in your local government income recovery career.

A fantastic opportunity has emerged for a specialist Income Recovery Officer to join one of our leading public sector clients in a full time (37.5 hours per week, Monday to Friday), fixed term contract role for the next 12 months.Based in North London for 4 days per week and working from home one day per week, this role reports into the Income Team Manager, and our client is looking for a candidate who has experience of: Ensuring prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges. Running weekly rent arrears reports, keeping records of actions taken and corresponding with tenants. Advising tenants on Housing Benefit and Universal Credit, with the aim of sustaining tenancies. Liaising with benefit agencies to resolve problems with Housing Benefit and Universal Credit. Submitting former tenant debts for write-off where the debt is unrecoverable. Taking legal action against residents who will not pay, including representing the Association in court. Applying for grants, DHP's, APA's and Direct UC payments Making affordable repayment agreements taking income and expenditure into account. Offering appropriate advice and support including referrals to the Tenancy Sustainment Service. Proactively monitoring and managing rent and service charge accounts for both current and former residents across all tenure types. Participating in the development, implementation and successful delivery of income and financial inclusion projects and service improvementsThis (predominantly office-based) role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (585 units across the boroughs of Enfield and Waltham Forest) is all local and can be covered by foot or bus. Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable.Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in late October 2025. Only applicants who feel they meet the above criteria need apply.

We're recruiting an experienced and motivated Revenues Officer to join a high-performing team delivering a full end-to-end Revenues service. This is an exciting opportunity for an experienced professional to play a key role in maximising income collection across Council Tax, Business Rates (NNDR), Housing Benefit Overpayments, and Sundry Debt, while ensuring excellent customer service and compliance with legislation. You'll manage your own caseload, working independently and as part of a supportive team, providing expert advice to residents, businesses, and partners. This is a fast-paced role that requires a proactive approach, attention to detail, and a passion for delivering great service and fair outcomes. The Role Deliver an efficient and customer-focused Revenues service covering Council Tax billing and recovery, NNDR (including BIDs), Housing Benefit Overpayments and debt recovery. Manage your own caseload, ensuring all work is completed in line with performance targets and statutory requirements. Provide expert advice to residents, landlords, and businesses by telephone, email, and in writing-resolving complex queries quickly and accurately. Identify and apply discounts, exemptions, and reliefs in accordance with legislation and council policy. Investigate and assess liability changes, liaising with internal departments, external partners, and the Valuation Office Agency (VOA). Maximise debt recovery through appropriate enforcement routes including attachments, court action, committal, bankruptcy, or charging orders. Manage cases referred to enforcement agents and other recovery partners, ensuring performance and payments are tracked effectively. Prepare and analyse data for management reporting, audits, and statutory returns. Mentor and support trainee staff, ensuring consistent quality and compliance across the team. Contribute to service improvement projects, identifying opportunities to streamline processes and improve customer experience. Key Requirements Proven experience working within a local authority revenues environment. Strong working knowledge of Council Tax, NNDR, and Housing Benefit Overpayment legislation, policies, and procedures. Demonstrable experience managing a personal caseload and delivering against collection and performance targets. Excellent communication and negotiation skills with the ability to handle sensitive and complex customer cases. Experience using revenues systems (e.g. Academy/MRI, Northgate, or equivalent). Strong analytical and organisational skills, with the ability to produce reports, interpret data, and make evidence-based recommendations. Ability to liaise confidently with enforcement agents, legal services, auditors, and other stakeholders. A customer-focused approach with commitment to fairness, accuracy, and continuous improvement. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from revenues and benefits professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Income Officer Location: North London Salary: £35,425 per annum Hours: 37.5 per week Contract: Permanent Are you passionate about supporting residents to sustain their tenancies and achieve financial stability? We're looking for a motivated and customer-focused Income Officer to join a dedicated housing team, helping to ensure that residents receive an effective, supportive and fair income management service. The Role You will take ownership of a defined patch of properties, providing a proactive and efficient rent collection and arrears recovery service. This is a varied and rewarding position where you'll combine strong communication and negotiation skills with empathy and problem-solving, ensuring tenants are supported to manage their rent commitments and sustain their tenancies. Key responsibilities include: Managing rent accounts, identifying arrears early and taking appropriate action to prevent debt escalation. Working closely with residents to provide advice on welfare benefits, budgeting and income maximisation. Taking cases through the full arrears recovery process, including serving notices and representing the organisation in court when required. Liaising with external partners such as Housing Benefit, DWP, CAB and other support agencies to achieve positive outcomes for residents. Maintaining accurate records and ensuring all actions comply with policy, legislation and pre-action protocols. About You We're seeking someone with proven experience in income management or rent arrears recovery within a housing or related setting. You'll have a good understanding of social housing, tenancy law, and welfare reform, and be confident handling sensitive situations with professionalism and care. You should be: Customer-focused, with excellent communication and negotiation skills. Experienced in managing rent accounts and achieving successful arrears recovery outcomes. Comfortable attending court, preparing documentation and representing cases. Organised, analytical and able to work effectively both independently and as part of a team. What's on Offer A supportive and friendly working environment Hybrid working arrangements (post-probation) 25 days holiday plus bank holidays Healthcare cashback scheme Generous pension Ongoing learning and development opportunities If you're looking for a role where you can make a real difference to people's lives while developing your career in housing, we'd love to hear from you.

We are seeking a proactive and customer-focused Income Officer based around Birmingham to join a Housing Association and be the key role to support tenancy sustainment, reduce arrears, and maximise income, working in close partnership with internal teams, external agencies and local authorities. Key Responsibilities of an Income Officer: Proactively monitor and manage the debt recovery process across all tenure types, ensuring arrears are minimised through early intervention. Liaise effectively with Housing Benefit teams and the Department for Work and Pensions to ensure correct entitlements are received and over payments minimised. Take appropriate and timely legal action where necessary, including serving notices, attending court, and coordinating with internal teams on evictions. Provide financial inclusion support and advice to customers, signposting to external agencies and making referrals to internal Money Advisors to maximise income. What we'd love to see from you: Recent experience of working with debtors, ideally within a housing or related environment. Strong communication and negotiation skills, with the ability to work sensitively with a diverse and often vulnerable customer base. Good knowledge of welfare benefits, financial inclusion practices, and the legal framework for income recovery. Full UK driving licence and access to a vehicle insured for business use. Job title: Income Officer Location: Birmingham Working Hours: Full time - Hybrid Working Contract: Temp until February 2026

We are seeking a proactive and customer-focused Income Officer based around Worcester to join a Housing Association and be the key role to support tenancy sustainment, reduce arrears, and maximise income, working in close partnership with internal teams, external agencies and local authorities. Key Responsibilities of an Income Officer: Proactively monitor and manage the debt recovery process acros click apply for full job details

A well-established Housing Association in Essex is looking to take on an Income Officer for an interim period with the option of temporary to permanent. This association has a big impact in its community and creates an inspiring, inclusive place to work. They are looking to bring someone into their collaborative team who comes from a housing association or Local Authority background with experience in maximising income, ensuring rent collection and debt management. Responsibilities: Maximising income via recovery of all housing related debt Play a critical role in helping sustain tenancies with a good knowledge of housing and welfare benefits Understanding of court processes, and carrying out actions such as evictions Provide a high level of customer service and have strong relationships with both internal and external stakeholders Requirements: Experience working in Housing Associations / Local Authorities in roles related to income collection and debt recovery Knowledge of legislation and processes in income collection and to be able to communicate this effectively with customers Have a positive attitude towards work with and be able to work both independently, and sharing ideas with the wider team Strong verbal and written skills and the ability to use various Microsoft packages The role offers a hybrid model with the organisation known for its inclusive and co-operative team environment. This role is an important position within the income team so do apply ASAP as the role is moving fast.

Business Engagement Officer (Maternity Cover) Salary: £24,565 pro rata (based on existing 4 days per week salary of £19,652) Location: Hybrid working with regular travel to other places of work Part-Time: Ideally 28 hours, 4 days per week or would consider less hours with minimum of 14 hours per week. Temporary contract to cover maternity leave for approximately 7 months Closing date for applications: 22nd October 2025 First interview: 29th October 2025 Second interview: 4th / 5th November 2025 About Us The Wildlife Trusts are a grassroots movement of people from a wide range of backgrounds and all walks of life, who believe that we need nature and nature needs us. We have more than 944,000 members, over 38,000 volunteers, 3,600 staff and 600 trustees. There are 46 individual Wildlife Trusts, each of which is a place-based independent charity with its own legal identity, formed by groups of people getting together and working with others to make a positive difference to wildlife and future generations, starting where they live and work. Every Wildlife Trust is part of The Wildlife Trusts federation and a corporate member of the Royal Society of Wildlife Trusts, a registered charity in its own right founded in 1912 and one of the founding members of IUCN the International Union for the Conservation of Nature. Taken together this federation of 47 charities is known as The Wildlife Trusts. The next few years will be critical in determining what kind of world we all live in. We need to urgently reverse the loss of wildlife and put nature into recovery at scale if we are to prevent climate and ecological disaster. We recognise that this will require big, bold changes in the way The Wildlife Trusts work, not least in how we mobilise others and support them to organise within their own communities. About You As the new Business Engagement Officer, you will work with businesses to drive positive change for, and investment in, nature and climate. This will include engaging with companies within a range of sectors, including food and farming, infrastructure, finance and technology. You will be a credible, motivated self-starter who is able to take the lead in enthusing business contacts and colleagues across the wider Wildlife Trusts family. You will be an expert communicator, experienced in the planning and delivery of commercial activities and deepening mutually beneficial relationships with businesses. You will ideally have a proven track record in successfully developing and nurturing sustainable business relationships, and in driving income growth (desirable). The Wildlife Trusts value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst we are passionate in promoting our aims, we are not judgmental and are inclusive. We particularly encourage applications from people who are underrepresented within our sector, including people from minority backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities. The Royal Society of Wildlife Trusts takes our safeguarding responsibilities extremely seriously. Please click here to read our commitment statement. RSWT is committed to safeguarding and promoting the welfare of children and adults at risk. For applicable roles, applicants must be willing to undergo checks with past employers and Disclosure and Barring Service checks at the eligible level. As a Disability Confident employer, we are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let us know if you require any adjustments to make our recruitment process more accessible. RSWT are committed to increasing the diversity of its staff through its Levelling the Field recruitment pledge and will put any ethnic minority applicants that meet all the essential criteria for the post through to the next stage of recruitment. Please be aware we may not accept applications if we have reason to believe they have been wholly produced using generative AI tools.

We are seeking a dynamic and proactive Housing Income Officer to join the Rent Income team at a leading housing provider. In this role, you will play a vital part in maximising income for the Housing Service by managing tenant rent accounts and sub-accounts effectively. Your work will involve proactive early interventions, providing up-to-date benefit advice, negotiating repayment plans, and pursuing legal action when necessary. Daily duties; Contacting tenants via phone, email, and letters to address rent arrears and negotiate repayment plans. Providing advice on housing benefits and tenancy obligations. Escalating cases for legal action or eviction when necessary. Liaising with support agencies to assist vulnerable tenants. Preparing and presenting cases in court. Monitoring and reporting on performance metrics. Collaborating with colleagues to resolve complex issues and improve service delivery. To excel in this role, you should have: A strong understanding of housing law, welfare reform, and statutory obligations. Experience in managing rent accounts and debt recovery. Excellent communication and negotiation skills. The ability to work collaboratively with internal and external stakeholders. A commitment to delivering high-quality customer service. Knowledge of data protection, health and safety, and equal opportunities legislation. A proactive and solution-focused approach to problem-solving. The ability to manage a caseload effectively and meet key performance indicators (KPIs). This client operates a hybrid work pattern. Basic DBS required. If you are ready to take on a challenging and rewarding role where you can make a real difference, apply now.

We are seeking a proactive and customer-focused Income Officer based around Worcester to join a Housing Association and be the key role to support tenancy sustainment, reduce arrears, and maximise income, working in close partnership with internal teams, external agencies and local authorities. Key Responsibilities of an Income Officer: Proactively monitor and manage the debt recovery process across all tenure types, ensuring arrears are minimised through early intervention. Liaise effectively with Housing Benefit teams and the Department for Work and Pensions to ensure correct entitlements are received and over payments minimised. Take appropriate and timely legal action where necessary, including serving notices, attending court, and coordinating with internal teams on evictions. Provide financial inclusion support and advice to customers, signposting to external agencies and making referrals to internal Money Advisors to maximise income. What we'd love to see from you: Recent experience of working with debtors, ideally within a housing or related environment. Strong communication and negotiation skills, with the ability to work sensitively with a diverse and often vulnerable customer base. Good knowledge of welfare benefits, financial inclusion practices, and the legal framework for income recovery. Full UK driving licence and access to a vehicle insured for business use. Job title: Income Officer Location: Worcester Working Hours: Full time - Hybrid Working Contract: Temp until January 2026 If this Income Officer role is for you then please apply or contact (url removed)

Interim Neighbourhood Officer We are seeking an Interim Neighbourhood Officer to join a Housing Association in London and the South East. Reporting to the Area Manager, you will manage a patch across East London , delivering a high-quality and proactive housing management service to residents. Key Responsibilities: Provide a responsive and professional tenancy management service, resolving resident queries efficiently. Conduct property and tenancy visits to ensure compliance with tenancy agreements. Manage low-level ASB and nuisance issues , escalating complex cases to specialist officers. Work with the Rent Income team to address payment discrepancies and support arrears recovery. Oversee the voids process , including advertising, shortlisting, and coordinating void works. Liaise with the Repairs team to ensure maintenance issues are completed promptly. Build strong relationships with residents, colleagues, and partner agencies to promote safe and sustainable communities. Requirements: Proven experience in housing management or neighbourhood services . Excellent communication, organisational, and problem-solving skills. Ability to manage a varied caseload independently. Full UK driving licence and access to a vehicle (travel across East Anglia required). Comfortable working in a hybrid and agile environment.

About the Role You will be responsible for maximisation of income collection and arrears reduction on a patch of up to 1000 residential council properties. You will be assisting tenants in financial difficulty and signposting them to support services to help them sustain their tenancy. Where preventative action fails, you will be required to take appropriate recovery steps and possible legal action to recover the debt. The role requires regular monitoring of rent accounts to detect and prevent arrears in accordance with the pre-action protocol and the council's arrears recovery procedure. Ideally, we are looking for someone with previous experience in the social housing sector but would consider applicants with the ability to demonstrate experience within a similar income/debt collection role or front line customer facing service. We need skilled and effective communicators and confident negotiators who are able to liaise with a variety of stakeholders in order to deliver challenging rent collection targets. We are willing to grow our own talent for those that have strong customer service skills and experience in a customer-facing role, with potential, an eagerness to learn, and an interest in pursuing a career in rent recovery in local government. Rent Arrears Officer Rent Arrears Officer Rent Arrears Officer Rent Arrears Officer Rent Arrears Officer

At The Living Room, we believe recovery is possible for everyone. Our mission is simple but powerful: to break the cycle of addiction and help people rebuild their lives. For over 20 years, we ve supported individuals and families across Hertfordshire through free group therapy and recovery programmes that change lives every day. If you re a passionate fundraiser and communicator who wants your work to make a tangible difference, this is your opportunity to join a dedicated, compassionate team making a real community impact. About the Role As Fundraising and Marketing Manager , you ll lead our income generation and communications strategy, helping secure sustainable funding and raise awareness of our vital work. This is a key senior role within our leadership team you ll shape the direction of our fundraising efforts, build strong partnerships, and lead a talented team to tell our story in compelling ways. Your work will directly enable us to continue providing free, life-saving addiction recovery support to those who need it most. What You ll Be Working On Developing and delivering a comprehensive fundraising strategy across trusts, grants, individuals, and tenders. Building strong, lasting relationships with funders, donors, community partners, and commissioners. Researching and writing persuasive funding bids and reports to secure and sustain income. Overseeing all marketing and communications activities, from digital campaigns to brand storytelling. Managing and mentoring the Marketing & Communications Officer, Community Partnerships Officer, and volunteers. Ensuring consistent, high-quality representation of The Living Room s brand across all channels. Championing innovation using digital tools and AI to strengthen engagement and efficiency. Upholding our commitment to Environmental, Social, and Governance (ESG) principles in everything you do. This Job Is for You If You re an experienced fundraiser or marketing professional who s passionate about creating social impact. You excel at building relationships and can inspire others to support a powerful cause. You have strong writing and storytelling skills, able to craft compelling bids and campaigns. You enjoy leading and developing others, fostering a collaborative and motivated team culture. You re strategic, creative, and results-focused equally comfortable with planning and hands-on delivery. You re confident using digital and AI tools to enhance fundraising and communications. Why Work With Us? At The Living Room, you ll join a supportive, values-driven organisation where compassion, integrity, and community are at the heart of everything we do. We re a small charity with a big impact flexible, forward-thinking, and committed to empowering both clients and staff to thrive. Benefits include: Hybrid working (Stevenage Hub and remote flexibility) 25 days annual leave + bank holidays (rising with service) Pension scheme Ongoing professional development opportunities A culture that values wellbeing, collaboration, and continuous improvement

Discretionary Funding Officer / Benefits Overpayment Officer Local Authority Remote Working 2-Month Contract (Potential Extension) Via Aatom Recruitment Aatom Recruitment is currently seeking a Discretionary Funding Officer / Benefits Overpayment Officer to support a local authority on a 2-month contract , with the possibility of extension. This role is primarily remote, though candidates may need to collect IT equipment from an office based in North Yorkshire. Key Requirements: Experience in discretionary funding and/or benefits overpayments . Strong working knowledge of Housing Benefit and Council Tax Reduction legislation. Ability to work independently and manage a varied caseload remotely. Key Responsibilities: Process and assess new claims and changes in circumstances for Housing Benefit and Council Tax Reduction, including complex cases (e.g. self-employed, students, persons from abroad). Provide advice and support to applicants regarding benefit entitlements. Deliver excellent customer service via face-to-face, phone, email, and virtual channels. Monitor claim progress and resolve issues affecting assessment efficiency. Refer customers to the Income Maximisation Team where appropriate. Validate claimant documentation and refer suspected fraud cases to the investigation team. Access and interpret data from internal and external systems, including DWP downloads. Identify and verify overpayments, determine recoverability, and initiate recovery processes. Promote digital communication in line with the Council's Digital by Default agenda. Collaborate with Council Tax teams to ensure accurate account management. Support the Benefits Team Leader/Manager with complaint resolution and complex claims. Contribute positively to team meetings, sharing best practices and mentoring colleagues. Systems and information: Maintain an up to date knowledge of systems (including DWP systems) in order to promptly and accurately assess Benefit entitlement. Respect the confidential nature of the work of the service and of the sensitive data collected and viewed.

Are you an experienced Revenues professional looking to make a real impact in your community? We are seeking a skilled and motivated Revenues Officer to join a busy and supportive team within a North London local authority. This is an exciting opportunity to play a key role in delivering a high-quality revenues service that helps protect vital council income and supports residents and businesses. You will be responsible for the accurate billing, collection, and recovery of Council Tax and Business Rates, ensuring that all accounts are maintained to a high standard. You'll use your expertise to identify liable parties, apply reliefs and exemptions, and take appropriate enforcement action where necessary. You'll also support your team by handling complex cases, advising colleagues, and helping to develop efficient working practices. This role involves working closely with internal and external stakeholders, including attending court, engaging with the Valuation Office, and responding to enquiries from MPs, Councillors and advice agencies. You will also help monitor team performance, conduct quality checks, and contribute to service improvement projects. We're looking for someone with strong knowledge of local taxation, excellent communication skills, and a proactive, problem-solving approach. Experience of working in a revenues environment is essential, along with a commitment to delivering excellent customer service. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

About the Role: One of my local governmet clients is seeking a highly organised and experienced Complaints Officer to join its Parking Debt and Complaints Team . This role is essential in supporting the council's commitment to delivering a responsive and effective service within Parking Services and Network Management. Key Responsibilities: Responding to complaints, member enquiries, and PCN (Penalty Charge Notice) appeals, particularly at the Warrant of Control stage. Preparing and responding to legal documents such as Statements of Truth (SOT) , N244 applications , and liaising with the Traffic Enforcement Centre (TEC) and County Courts . Managing communications with Enforcement Agents , and addressing issues related to Breathing Space and Debt Relief Orders (DRO) . Monitoring and reconciling parking income and agent performance. Handling Stage 1 complaints and case correspondence efficiently and professionally. Applying relevant parking legislation including Civil Procedure Rules Part 75 (CPR 75) . Requirements: Prior experience in a local authority or parking enforcement setting. Strong understanding of parking legislation and legal recovery processes. Experience working with PCNs, TEC procedures, and court documentation. Excellent written and verbal communication skills. Ability to handle sensitive and complex cases with discretion and accuracy. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.

Chief Executive Officer Salary: Circa £75,000 + Relocation Package & Bonus North Wales (Bangor or Aberduna office locations) hybrid Full time, Permanent Closing Date: 30th September 2025 Are you a visionary leader? Would you be able to enhance a compelling future for the North Wales Wildlife Trust? These are exciting times, and we re looking for a new CEO to join us! We're keen to hear from those who can provide strategic and operational leadership that ensures the Trust fulfils its charitable objectives and delivers its mission effectively and sustainably while continuing to grow. This includes shaping and implementing the strategic plan, managing people and resources, maintaining financial health, and building strong relationships with its membership, other stakeholders, funders, and the wider community. You'll be ultimately responsible for the governance, fundraising, public trust and social impact of North Wales Wildlife Trust. An important part of this role is to ensure we play our part as an active member of the federation of Wildlife Trusts to help secure wins for wildlife beyond our border. The role will be hybrid (after settling in period) and ideally you will be based in North Wales as we have office facilities available in Bangor or Aberduna. There will be regular travel to off-site meetings. Who we are looking for An experienced senior manager with degree (or degree-equivalent qualification). Experience of organisational leadership within a financially accountable organisation, whether in the charitable, public, or private sector. Proven commercial strategy / business experience, with the ability to generate and manage diverse income streams, including through partnerships, grants, trading, or other business related activities. Experience with a wide range of stakeholders and partners and working with them to achieve programme aims. Strong data and IT abilities Good public speaker with strong presentational skills Excellent Project Management experience A strong understanding of environmental issues, with a broad overview of key aspects of ecology, conservation, agriculture, fishing, climate change and other environmental pressures. Welsh language skills are not essential for this role but are highly desirable. We expect the successful candidate, if not already fluent, to be committed to learning Welsh and to demonstrate a strong understanding of and support for Welsh culture, which is integral to our work in land management and nature recovery. We are proud to offer a wide range of benefits including: Discretionary relocation package up to £10k reimbursement against receipts for moving expenses. Discretionary bonus scheme of up to 10% of salary per annum, based on achieving agreed long-term performance targets. 32 days of holiday per year, including statutory Bank Holidays, which increase by one day for each fully completed year of service up to a maximum of 38 days. Salary Exchange Pension (6% ER contributions 6% EE contributions) Life Assurance (2x salary) Learn Welsh on us Who we are: North Wales Wildlife Trust is an independent charity and one of 46 Wildlife Trusts working across the UK to protect wildlife for the future. We are always looking for passionate, dedicated and resourceful people to join us. If you have an interest in nature conservation issues and a passion for the values of The Wildlife Trusts, we would love to hear from you! With the support of our members and volunteers, and our funders and partners, we work to restore nature, to empower people to take action for nature, and to create a society where nature matters. We do this by managing natural landscapes in North Wales, including over 750 hectares of land, both on and beyond our 35 nature reserves. We also work to raise awareness of and protect the important coastal waters of North Wales. We value the connection of natural habitats, wildlife and people, and work with landholders, businesses, organisations and individuals to create, improve and connect habitats in North Wales. We also provide planning and other professional services to local authorities, businesses and individuals.

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery. This exciting post will be working with children who have experienced or been affected by domestic abuse and sexual violence. Focusing on standard and medium risk cases, this role will provide practical and emotional support to children and young people, whilst working proactively with other professionals, with an emphasis on early intervention and awareness raising. FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables. This role may include evening and weekend work when required. Key Responsibilities Manage a caseload of low to high risk children and young people, predominantly through face to face appointments but also utilising virtual technologies and group work. Plan, recruit and deliver group work interventions for children and young people alongside colleagues. Complete an initial assessment of the child s needs so that you can identify and plan the support needed to address issues and prevent any problems from escalating. Assess the needs of the child and devise appropriate support and safety plans with due regard to the dynamic nature of risk. Proactively engage with children and young people affected by DA/SV by providing therapeutic sessions tailed to their needs in where they are in their recovery journey. Risk assess and follow FearFree safety procedures to ensure personal safety and that of service users and other staff at all times. Actively support carers and parents in how to support their CYP affected by trauma. This may include working together to ensure the child is support at every stage in their recovery journey. Respond to emergencies and crises with a focus on the child s wellbeing and safeguarding. Provide child-centred, trauma responsive support to all your cases taking in considering different learning needs, to empower the young person to make informed choices. Enable service users to participate in the design, delivery and evaluation of services. Keeping the child s voice central to all support and decision making wherever possible: taking the time to talk through and work with the individual child s understanding around safeguarding and why we need to share certain things. Act as duty officer, responding to incoming calls, logging referrals and making assigned outgoing calls, according to the duty rota. Work effectively within a multi-agency framework, consisting of the MARAC and local partnership responses to domestic abuse and sexual violence, in order to reduce the risk for service users and their families. Be proactive with your line manager to carry out periodic case reviews. Respect and value the diversity of the community in which the services work in, and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all. General Live and embody the FearFree values. To promote the service to external agencies where applicable. Give information and support to service users regarding their other needs and refer them to other support services as required. Ensure our service is widely accessible adapting practice as required to suit individuals. Work across a large geographical area to ensure locality is not a barrier to accessing services. Deliver training and information sessions to promote our service, and increase awareness and understanding of domestic abuse, sexual violence and stalking for victims and those who harm. Have a responsibility around safeguarding of both adults and children, maintaining knowledge of appropriate policies and procedures and integrated working. Support other agencies in the identification and referral of domestic abuse, sexual violence and stalking issues via promotion of service and institutional advocacy. Ensure all referrals are clearly logged on our database and all case records are kept fully updated, according to FearFree policies and procedures. Engage with case management supervision, reflective practice and clinical supervision as required, taking an active role in managing own wellbeing and supporting the wellbeing of your colleagues. Support colleagues in all services across FearFree as required. Support the sustainability of the organization by participating in fundraising activities and sharing ideas and contacts for income generation. To engage in and contribute to effective team working with a flexible and pro-active approach, including cover for other team members holidays and sickness. Undertake all statutory and mandatory training, as required by the organisation. To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. For information about the processing of your personal data at FearFree, please visit our website. FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.

Mental Health Team Leader Housing provider in Supported Living Leeds Sociable Working Hours Excellent Pay Rate £16.45 PAYE Or £21.20 Umbrella Temp to Perm Opportunity. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The job role is that of a Mental Health Team Leader. This is a potential temp to perm vacancy. A full-time role, 37.5 hours per week Work pattern is Monday Friday 9am 5pm Pay rate for this vacancy is £16.45 PAYE or £21.20 Umbrella. A current Enhanced DBS covering adult workforce will be required for this job role. Full UK Drivers license and access to a vehicle is preferable but not essential. This vacancy will entail the responsibility for 6 staff members. This is a location-based role in a residential project with six beds, supporting clients with mental health or dual diagnosis needs in an independent living setting. The Responsibilities: In your job role as a Mental Health Team Leader, you will be required to provide hands-on leadership for the team ensuring they feel supported, confident, and aligned with trauma-informed and person-centred approaches to support. An important part of your job role will be to ensure clients receive tailored, strengths-based support that recognises their individual experiences and promotes recovery, safety, and independence. As a Mental Health Team Leader, you will need to oversee the completion and quality of risk assessments, support plans, and safeguarding actions, making sure your team operates within all relevant legal, regulatory, and organisational policy frameworks. You will be required to support your team s ongoing learning and development through regular supervision meetings, performance and development reviews, open and constructive dialogue, and coaching opportunities. Furthermore, in your job role as a Mental Health Team Leader, you will be required to manage the duty rota, ensuring adequate cover and consistent service delivery across all shifts and responsibilities. Mental Health Team Leader Housing Team Leader Senior Support Worker Support Coordinator Housing Support Housing Management worker Tenancy Sustainment Tenancy Support Officer Housing Officer Supported Housing Income Management Homeless Substance Misuse Homelessness Youth Offending YMCA Prison Officer Probation Officer Supported Living Leeds West Yorkshire Independent Living Floating Support Full Time Project Worker Community Support Charity Housing Association Local Authority Housing jobs Housing vacancies.