Cloud DevOps Engineer, Sr Analyst UK (Birmingham) Salary: Competitive salary and package (Depending on level of experience) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO In our team we are seeking an experienced Cloud DevOps Engineer with: Deep technical know-how and hands-on experience implementing integrated automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef, Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise in designing and implementing continuous delivery and/or DevOps solutions across cloud-native and hybrid environments. Experience with approaches and tooling for automated build, delivery, and release of software, ensuring reliability and repeatability. Ability to define and manage the roadmap for DevOps implementation in an established operational environment, aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required to ensure continuity of service and timely resolution of critical issues. As a Cloud DevOps Engineer, you will: Work on multiple projects as part of a wider cloud capability team. Get DevOps up and running by overseeing the execution of tools and processes in the DevOps toolchain, and promote the DevOps culture in our client organizations. Help customers with DevOps projects by providing them with technical, consultative, and delivery services. Serve as a trusted automation and tooling advisor for DevOps initiatives by providing clients with objective, practical, and relevant advice, identifying opportunities for optimisation. Work with the development teams to meet acceptance criteria, gathering and documenting the requirements. Help lead continuous integration, delivery, automation, and infrastructure-as-code efforts for multiple cloud service offerings. Where required setting up and managing the operation of project development and test environments as well as the software configuration management processes for the entire application development life cycle. Help client's transition to DevOps by driving adoption of tools and practices, and by directing elements of the DevOps implementation. Resolve and escalate issues as necessary. Undertake necessary trainings and certifications on latest technologies We are looking for experience in the following skills: Familiarity with Azure and/or AWS CLI and SDK tools. Knowledge of Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. What's in it for you At Accenture in addition to a competitive basic salary, you will also?have an extensive benefits package which includes up to 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we
Oct 25, 2025
Full time
Cloud DevOps Engineer, Sr Analyst UK (Birmingham) Salary: Competitive salary and package (Depending on level of experience) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO In our team we are seeking an experienced Cloud DevOps Engineer with: Deep technical know-how and hands-on experience implementing integrated automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef, Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise in designing and implementing continuous delivery and/or DevOps solutions across cloud-native and hybrid environments. Experience with approaches and tooling for automated build, delivery, and release of software, ensuring reliability and repeatability. Ability to define and manage the roadmap for DevOps implementation in an established operational environment, aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required to ensure continuity of service and timely resolution of critical issues. As a Cloud DevOps Engineer, you will: Work on multiple projects as part of a wider cloud capability team. Get DevOps up and running by overseeing the execution of tools and processes in the DevOps toolchain, and promote the DevOps culture in our client organizations. Help customers with DevOps projects by providing them with technical, consultative, and delivery services. Serve as a trusted automation and tooling advisor for DevOps initiatives by providing clients with objective, practical, and relevant advice, identifying opportunities for optimisation. Work with the development teams to meet acceptance criteria, gathering and documenting the requirements. Help lead continuous integration, delivery, automation, and infrastructure-as-code efforts for multiple cloud service offerings. Where required setting up and managing the operation of project development and test environments as well as the software configuration management processes for the entire application development life cycle. Help client's transition to DevOps by driving adoption of tools and practices, and by directing elements of the DevOps implementation. Resolve and escalate issues as necessary. Undertake necessary trainings and certifications on latest technologies We are looking for experience in the following skills: Familiarity with Azure and/or AWS CLI and SDK tools. Knowledge of Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. What's in it for you At Accenture in addition to a competitive basic salary, you will also?have an extensive benefits package which includes up to 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Oct 25, 2025
Full time
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Job Description Service Desk Analyst Hybrid - Dublin or Limerick Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Oct 25, 2025
Full time
Job Description Service Desk Analyst Hybrid - Dublin or Limerick Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Oct 25, 2025
Full time
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Oct 25, 2025
Full time
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Our client, a leading company in the retail industry, is currently seeking a ServiceNow Performance Analyst to join their team on a contract basis. This role focuses on enhancing IT service management within the organisation. Key Responsibilities: Utilising ServiceNow for performance analysis and reporting Creating detailed reports to support performance improvement initiatives Liaising with internal click apply for full job details
Oct 25, 2025
Contractor
Our client, a leading company in the retail industry, is currently seeking a ServiceNow Performance Analyst to join their team on a contract basis. This role focuses on enhancing IT service management within the organisation. Key Responsibilities: Utilising ServiceNow for performance analysis and reporting Creating detailed reports to support performance improvement initiatives Liaising with internal click apply for full job details
IT Support Analyst Based in London - 2/3 days in office Up to 50,000 (depending on experience) Outstanding Excel Skills, ServiceNow and SQL A well-established organisation is looking for an IT Support Analyst to join their Compliance team. This is a fantastic opportunity for someone with strong technical skills and a proactive attitude to support key business systems and contribute to operational success in a collaborative environment. Role and Responsibilities: Provide 2nd line support for Compliance-specific applications, ensuring smooth operation and quick resolution of issues. Manage incidents and service requests using ServiceNow (or similar ITSM tools). Monitor system performance and troubleshoot issues across multiple platforms. Maintain system configurations, including user access, permissions, and reference data. Raise and manage support cases with third-party vendors, ensuring timely resolution. Collaborate with internal IT, compliance, and business teams to support upgrades, testing, and deployments. Document support procedures, known issues, and configuration changes. Assist the Compliance team with compiling reports and statistics using Excel and Power BI. Key Skills and Experience: Outstanding Excel skills, this is essential. You should be confident working with complex spreadsheets and enjoy using Excel as a core part of your role. Experience with Power Apps and Power Automate is highly desirable. Familiarity with ServiceNow or similar ITSM tools is a bonus. SQL knowledge is useful for troubleshooting and data analysis. This role suits a junior-level candidate with the right mindset and enthusiasm, so we're happy to priorities attitude over experience. You'll be joining a supportive team that values collaboration, curiosity, and continuous improvement. Please apply with your most recent updated CV. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Oct 24, 2025
Full time
IT Support Analyst Based in London - 2/3 days in office Up to 50,000 (depending on experience) Outstanding Excel Skills, ServiceNow and SQL A well-established organisation is looking for an IT Support Analyst to join their Compliance team. This is a fantastic opportunity for someone with strong technical skills and a proactive attitude to support key business systems and contribute to operational success in a collaborative environment. Role and Responsibilities: Provide 2nd line support for Compliance-specific applications, ensuring smooth operation and quick resolution of issues. Manage incidents and service requests using ServiceNow (or similar ITSM tools). Monitor system performance and troubleshoot issues across multiple platforms. Maintain system configurations, including user access, permissions, and reference data. Raise and manage support cases with third-party vendors, ensuring timely resolution. Collaborate with internal IT, compliance, and business teams to support upgrades, testing, and deployments. Document support procedures, known issues, and configuration changes. Assist the Compliance team with compiling reports and statistics using Excel and Power BI. Key Skills and Experience: Outstanding Excel skills, this is essential. You should be confident working with complex spreadsheets and enjoy using Excel as a core part of your role. Experience with Power Apps and Power Automate is highly desirable. Familiarity with ServiceNow or similar ITSM tools is a bonus. SQL knowledge is useful for troubleshooting and data analysis. This role suits a junior-level candidate with the right mindset and enthusiasm, so we're happy to priorities attitude over experience. You'll be joining a supportive team that values collaboration, curiosity, and continuous improvement. Please apply with your most recent updated CV. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
LA International Computer Consultants Ltd
Newbury, Berkshire
Our client is looking for an ServiceNow Architect with strong experiencein ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Previous TSOM implementation experience is also important. This is a hybrid role with at least 2 days per week working in the Newbury office. The rate is £450-500 per day outside IR35. Job Summary: ServiceNow Architect to lead the design, development, and implementation of ServiceNow solutions across our enterprise. The ideal candidate will have deep expertise in the ServiceNow platform, strong technical architecture skills, and the ability to translate business requirements into scalable, maintainable, and efficient ServiceNow solutions. Key Responsibilities * Serve as the technical authority on ServiceNow architecture, design, and best practices. * Define and drive the overall platform strategy, roadmap, and governance. * Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications. * Ensure platform scalability, security, performance, and integrations with other enterprise systems. * Provide technical leadership in solution design workshops, architecture reviews, and governance boards. * Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives. * Mentor and guide ServiceNow developers and administrators on technical best practices. * Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements. * Ensure compliance with enterprise architecture, security, and regulatory requirements. Required Qualifications: * Primary skills on TSOM implementation Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). * Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.). * Experience with ServiceNow Scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model. * Knowledge of ITIL/ITSM processes and best practices. * Experience designing and implementing CMDB and Discovery. * Excellent problem-solving, communication, and stakeholder management skills. Preferred Qualifications: * ServiceNow Certified System Administrator (CSA). * ServiceNow Certified Implementation Specialist (CIS) in multiple modules. * ServiceNow Certified Application Developer (CAD). * ServiceNow Certified Technical Architect (CTA) or progress toward certification. * Experience with Agile/Scrum delivery methodologies. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Oct 23, 2025
Contractor
Our client is looking for an ServiceNow Architect with strong experiencein ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Previous TSOM implementation experience is also important. This is a hybrid role with at least 2 days per week working in the Newbury office. The rate is £450-500 per day outside IR35. Job Summary: ServiceNow Architect to lead the design, development, and implementation of ServiceNow solutions across our enterprise. The ideal candidate will have deep expertise in the ServiceNow platform, strong technical architecture skills, and the ability to translate business requirements into scalable, maintainable, and efficient ServiceNow solutions. Key Responsibilities * Serve as the technical authority on ServiceNow architecture, design, and best practices. * Define and drive the overall platform strategy, roadmap, and governance. * Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications. * Ensure platform scalability, security, performance, and integrations with other enterprise systems. * Provide technical leadership in solution design workshops, architecture reviews, and governance boards. * Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives. * Mentor and guide ServiceNow developers and administrators on technical best practices. * Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements. * Ensure compliance with enterprise architecture, security, and regulatory requirements. Required Qualifications: * Primary skills on TSOM implementation Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). * Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.). * Experience with ServiceNow Scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model. * Knowledge of ITIL/ITSM processes and best practices. * Experience designing and implementing CMDB and Discovery. * Excellent problem-solving, communication, and stakeholder management skills. Preferred Qualifications: * ServiceNow Certified System Administrator (CSA). * ServiceNow Certified Implementation Specialist (CIS) in multiple modules. * ServiceNow Certified Application Developer (CAD). * ServiceNow Certified Technical Architect (CTA) or progress toward certification. * Experience with Agile/Scrum delivery methodologies. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Job Title: Data Quality Analyst Location: London (2 days per week on-site at Liverpool Street) Contract: 6 months (via umbrella) Rate: Competitive Are you passionate about driving data accuracy and integrity in a fast-paced financial services environment? This is a fantastic opportunity to join a leading international bank at the forefront of data-led transformation. You'll be part of a growing Data Office that is shaping strategy, governance, and innovation across EMEA - making a real impact from day one. The Role As a Data Quality Analyst, you will play a pivotal role in ensuring the accuracy, completeness, and integrity of data across AML and Sanctions screening platforms. You will work closely with Financial Crime, Data Governance, Technology, and Risk teams to design and embed effective data quality controls, strengthen governance, and support regulatory compliance. This role offers the chance to directly contribute to critical transformation programmes within financial crime compliance. Key Responsibilities Design, build, and monitor Data Quality Rules within Collibra Data Quality (CDQ) for AML and Sanctions datasets. Define and implement controls for key data elements (e.g. customer details, SWIFT/BIC, account data). Validate data ingestion for AML/sanctions screening platforms, ensuring compliance and accuracy. Conduct root cause analysis of data issues and support remediation strategies. Maintain DQ-related metadata, issues, and reporting within Collibra and ServiceNOW. Provide evidence of effective controls during regulatory reviews and audits. Deliver dashboards and KPIs to track performance, ownership, and remediation progress. Contribute to policy and framework development in Data Governance and Quality. What We're Looking For Proven experience in Data Quality, Data Governance, or Data Management within banking or financial crime compliance. Hands-on expertise in Collibra Data Quality (CDQ), including rule building and monitoring. Strong knowledge of AML, Sanctions, and KYC processes and relevant regulatory frameworks. Technical proficiency in SQL for data validation and remediation. Experience with AML/Sanctions platforms such as Actimize SAM or Fircosoft. Understanding of data lineage, metadata, and critical data element frameworks. Strong stakeholder engagement skills with the ability to partner across Compliance, Technology, Risk, and Audit. Desirable: Experience in AML remediation programmes, Collibra certifications, ICA/ACAMS qualifications, and knowledge of reporting tools such as Tableau or Power BI. Why Join? This is a unique opportunity to be part of a fast-growing Data Office that has already scaled to 50+ professionals within three years - with further growth ahead. You'll gain exposure to cutting-edge data governance and transformation projects, work with diverse stakeholders, and be supported in developing your expertise. Alongside a competitive package, you'll benefit from: Hybrid and flexible working arrangements. Comprehensive benefits to support physical and mental wellbeing. Competitive leave allowances. Access to world-class learning, development, and career progression opportunities. A collaborative, inclusive, and dynamic working environment. If you're motivated by challenge, enjoy solving complex data problems, and want to play a key role in shaping the future of data governance in financial services, we'd love to hear from you. Note: This is a temporary position with the potential for extension based on performance and business needs. Your Data Adventure Awaits! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Oct 22, 2025
Contractor
Job Title: Data Quality Analyst Location: London (2 days per week on-site at Liverpool Street) Contract: 6 months (via umbrella) Rate: Competitive Are you passionate about driving data accuracy and integrity in a fast-paced financial services environment? This is a fantastic opportunity to join a leading international bank at the forefront of data-led transformation. You'll be part of a growing Data Office that is shaping strategy, governance, and innovation across EMEA - making a real impact from day one. The Role As a Data Quality Analyst, you will play a pivotal role in ensuring the accuracy, completeness, and integrity of data across AML and Sanctions screening platforms. You will work closely with Financial Crime, Data Governance, Technology, and Risk teams to design and embed effective data quality controls, strengthen governance, and support regulatory compliance. This role offers the chance to directly contribute to critical transformation programmes within financial crime compliance. Key Responsibilities Design, build, and monitor Data Quality Rules within Collibra Data Quality (CDQ) for AML and Sanctions datasets. Define and implement controls for key data elements (e.g. customer details, SWIFT/BIC, account data). Validate data ingestion for AML/sanctions screening platforms, ensuring compliance and accuracy. Conduct root cause analysis of data issues and support remediation strategies. Maintain DQ-related metadata, issues, and reporting within Collibra and ServiceNOW. Provide evidence of effective controls during regulatory reviews and audits. Deliver dashboards and KPIs to track performance, ownership, and remediation progress. Contribute to policy and framework development in Data Governance and Quality. What We're Looking For Proven experience in Data Quality, Data Governance, or Data Management within banking or financial crime compliance. Hands-on expertise in Collibra Data Quality (CDQ), including rule building and monitoring. Strong knowledge of AML, Sanctions, and KYC processes and relevant regulatory frameworks. Technical proficiency in SQL for data validation and remediation. Experience with AML/Sanctions platforms such as Actimize SAM or Fircosoft. Understanding of data lineage, metadata, and critical data element frameworks. Strong stakeholder engagement skills with the ability to partner across Compliance, Technology, Risk, and Audit. Desirable: Experience in AML remediation programmes, Collibra certifications, ICA/ACAMS qualifications, and knowledge of reporting tools such as Tableau or Power BI. Why Join? This is a unique opportunity to be part of a fast-growing Data Office that has already scaled to 50+ professionals within three years - with further growth ahead. You'll gain exposure to cutting-edge data governance and transformation projects, work with diverse stakeholders, and be supported in developing your expertise. Alongside a competitive package, you'll benefit from: Hybrid and flexible working arrangements. Comprehensive benefits to support physical and mental wellbeing. Competitive leave allowances. Access to world-class learning, development, and career progression opportunities. A collaborative, inclusive, and dynamic working environment. If you're motivated by challenge, enjoy solving complex data problems, and want to play a key role in shaping the future of data governance in financial services, we'd love to hear from you. Note: This is a temporary position with the potential for extension based on performance and business needs. Your Data Adventure Awaits! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Application Support Analyst (ERP) required to join an innovative and fast-paced IT Service Desk just North of Chelmsford paying upto 43k, it is an Office based position. You will take ownership of the support, maintenance, and continuous enhancement of the primary enterprise applications similar to SAP, Oracle, MAM or Dynamics or Epicor . You will collaborate closely with various business units to guarantee the stability, performance, and operational efficiency of all applications, proactively addressing issues and driving continuous process improvements. This position demands a hands-on technical approach blended with a steadfast dedication to superior service delivery . Beyond ERP, you will also contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring a cohesive and dependable technology experience for all internal users. You must have experience of supporting ERP Systems and SQL Database and Workflow skills Core Responsibilities Enterprise (ERP) System Ownership & Support Serve as the subject matter expert for the day-to-day operation and maintenance of the ERP platform . Conduct in-depth investigation and resolution of system issues, including data integrity problems, workflow failures, and user permission inquiries. Manage technical escalations, system updates, and third-party vendor relationships. Translate functional business requirements into effective system configurations or enhanced processes. Partner with stakeholders in Sales, Finance, Operations, and Warehouse teams to optimise their application usage. Identify opportunities for and lead the implementation of minor system optimisations, automation, and process refinements . Application Integration & Documentation Provide robust support for other critical business systems utilised across the organisation. Assist in maintaining the integration points between the ERP and associated systems (eg, Accounting, CRM, Inventory tools). Maintain accurate and clear technical documentation covering processes, configurations, and application architecture. User Experience & Service Delivery Act as the escalation point for complex technical or application-related incidents. Deliver professional, timely, and user-centric support to all staff, fostering a positive service experience. Cultivate effective relationships across departments, establishing yourself as the go-to partner for application support. Develop and deliver training and onboarding materials for new and existing ERP users. General IT & M365 Operations Offer expertise and support for the Microsoft 365 environment (Teams, Outlook, SharePoint, OneDrive). Manage user accounts and licensing within Active Directory and Azure AD . Contribute to broader service desk functions, including basic endpoint troubleshooting, access control, and IT compliance checks. Strategic Projects & Improvements Participate in IT project delivery, focusing on software upgrades, new system rollouts, and integration initiatives. Perform root cause analysis on persistent problems to recommend and implement lasting solutions. Stay current with emerging ERP technologies and identify ways to enhance user satisfaction and system capability. Candidate Profile Required Experience Proven track record in troubleshooting and supporting ERP or complex business applications . Prior experience with ERP systems such as SAP, Dynamics, or a similar platform is highly beneficial. Technical Competencies Solid grasp of data flow, system integrations , and support processes. Familiarity with the Microsoft 365 ecosystem , Windows Server, and Active Directory . Proficiency in Scripting languages like SQL or PowerShell is a distinct advantage. Personal & Service Skills Exceptional communication and interpersonal skills , with the ability to support users across all organisational levels. A strong commitment to service excellence and ownership -dedicated to providing dependable, prompt support. The ability to distil complex technical concepts into simple, understandable explanations. Highly organised, self-driven , and effective at prioritising a varied workload. Comfortable operating independently and contributing collaboratively as part of a larger team. Desirable Knowledge In-depth working knowledge of ERP customisation, reporting, and user administration . Understanding of business functions like sales order processing, inventory control, warehouse management, and EDI within an ERP context. Familiarity with ITIL principles for service delivery and experience using ticketing systems (eg, Halo, Zendesk, ServiceNow).
Oct 20, 2025
Full time
Application Support Analyst (ERP) required to join an innovative and fast-paced IT Service Desk just North of Chelmsford paying upto 43k, it is an Office based position. You will take ownership of the support, maintenance, and continuous enhancement of the primary enterprise applications similar to SAP, Oracle, MAM or Dynamics or Epicor . You will collaborate closely with various business units to guarantee the stability, performance, and operational efficiency of all applications, proactively addressing issues and driving continuous process improvements. This position demands a hands-on technical approach blended with a steadfast dedication to superior service delivery . Beyond ERP, you will also contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring a cohesive and dependable technology experience for all internal users. You must have experience of supporting ERP Systems and SQL Database and Workflow skills Core Responsibilities Enterprise (ERP) System Ownership & Support Serve as the subject matter expert for the day-to-day operation and maintenance of the ERP platform . Conduct in-depth investigation and resolution of system issues, including data integrity problems, workflow failures, and user permission inquiries. Manage technical escalations, system updates, and third-party vendor relationships. Translate functional business requirements into effective system configurations or enhanced processes. Partner with stakeholders in Sales, Finance, Operations, and Warehouse teams to optimise their application usage. Identify opportunities for and lead the implementation of minor system optimisations, automation, and process refinements . Application Integration & Documentation Provide robust support for other critical business systems utilised across the organisation. Assist in maintaining the integration points between the ERP and associated systems (eg, Accounting, CRM, Inventory tools). Maintain accurate and clear technical documentation covering processes, configurations, and application architecture. User Experience & Service Delivery Act as the escalation point for complex technical or application-related incidents. Deliver professional, timely, and user-centric support to all staff, fostering a positive service experience. Cultivate effective relationships across departments, establishing yourself as the go-to partner for application support. Develop and deliver training and onboarding materials for new and existing ERP users. General IT & M365 Operations Offer expertise and support for the Microsoft 365 environment (Teams, Outlook, SharePoint, OneDrive). Manage user accounts and licensing within Active Directory and Azure AD . Contribute to broader service desk functions, including basic endpoint troubleshooting, access control, and IT compliance checks. Strategic Projects & Improvements Participate in IT project delivery, focusing on software upgrades, new system rollouts, and integration initiatives. Perform root cause analysis on persistent problems to recommend and implement lasting solutions. Stay current with emerging ERP technologies and identify ways to enhance user satisfaction and system capability. Candidate Profile Required Experience Proven track record in troubleshooting and supporting ERP or complex business applications . Prior experience with ERP systems such as SAP, Dynamics, or a similar platform is highly beneficial. Technical Competencies Solid grasp of data flow, system integrations , and support processes. Familiarity with the Microsoft 365 ecosystem , Windows Server, and Active Directory . Proficiency in Scripting languages like SQL or PowerShell is a distinct advantage. Personal & Service Skills Exceptional communication and interpersonal skills , with the ability to support users across all organisational levels. A strong commitment to service excellence and ownership -dedicated to providing dependable, prompt support. The ability to distil complex technical concepts into simple, understandable explanations. Highly organised, self-driven , and effective at prioritising a varied workload. Comfortable operating independently and contributing collaboratively as part of a larger team. Desirable Knowledge In-depth working knowledge of ERP customisation, reporting, and user administration . Understanding of business functions like sales order processing, inventory control, warehouse management, and EDI within an ERP context. Familiarity with ITIL principles for service delivery and experience using ticketing systems (eg, Halo, Zendesk, ServiceNow).
IT & OT Asset Analyst Location: Newport (Hybrid) Salary: Up to 52,107 + excellent benefits Yolk Recruitment are working with a leading organisation to recruit an IT & OT Asset Analyst into their growing IT Service Management function. This is a newly created role offering a real opportunity to shape and improve asset management practices across both IT and OT (Operational Technology) functions. Sitting within the IT Commercial and Contracts Team, you'll be central to managing the lifecycle of technology assets - from acquisition and deployment through to optimisation and disposal. You'll work closely with internal teams, suppliers and senior stakeholders to ensure compliance, improve processes, and maximise value from assets in a highly regulated, critical national infrastructure environment. If you're proactive, analytical and passionate about asset management, this role gives you the scope to make a real impact. What you'll be doing Maintaining accurate records for IT & OT assets across multiple systems (e.g. ServiceNow, CMDB). Supporting the full lifecycle of assets, from procurement to decommissioning. Assisting with compliance checks, reporting on asset health and performance, and supporting remediation where needed. Working with suppliers and vendors to support procurement, maintenance, and disposal of assets. Contributing to continuous improvement initiatives within asset management processes and tools. Tracking costs, supporting financial reporting, and identifying opportunities for savings. Supporting incident and problem management where asset-related issues are involved. Collaborating with IT, OT, finance, procurement, and service delivery teams to embed best practices. The skills and experience you'll bring Proven experience managing IT and OT assets in a large-scale enterprise environment. Knowledge of asset lifecycle management, including procurement, tracking, maintenance, and disposal. Experience using asset management tools such as ServiceNow, CMDB, or similar. Strong understanding of compliance requirements and industry standards related to IT & OT assets. Good financial awareness, with experience tracking costs and working alongside procurement/finance teams. Strong analytical and reporting skills, with the ability to turn data into actionable insights. Excellent communication skills, able to work effectively with both technical and non-technical audiences. ITIL Foundation or professional asset management certification (CITAM, CAMP, ISO 55001) would be advantageous. What you'll get in return (not limited to) Hybrid working (50% in office / 50% working from home) Flexible working opportunities 25 days annual leave plus bank holidays Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15% 14 x salary Life Insurance linked to membership of the Retirement Savings Plan Comprehensive training Ready to Apply? Please apply with your latest CV. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!
Oct 18, 2025
Full time
IT & OT Asset Analyst Location: Newport (Hybrid) Salary: Up to 52,107 + excellent benefits Yolk Recruitment are working with a leading organisation to recruit an IT & OT Asset Analyst into their growing IT Service Management function. This is a newly created role offering a real opportunity to shape and improve asset management practices across both IT and OT (Operational Technology) functions. Sitting within the IT Commercial and Contracts Team, you'll be central to managing the lifecycle of technology assets - from acquisition and deployment through to optimisation and disposal. You'll work closely with internal teams, suppliers and senior stakeholders to ensure compliance, improve processes, and maximise value from assets in a highly regulated, critical national infrastructure environment. If you're proactive, analytical and passionate about asset management, this role gives you the scope to make a real impact. What you'll be doing Maintaining accurate records for IT & OT assets across multiple systems (e.g. ServiceNow, CMDB). Supporting the full lifecycle of assets, from procurement to decommissioning. Assisting with compliance checks, reporting on asset health and performance, and supporting remediation where needed. Working with suppliers and vendors to support procurement, maintenance, and disposal of assets. Contributing to continuous improvement initiatives within asset management processes and tools. Tracking costs, supporting financial reporting, and identifying opportunities for savings. Supporting incident and problem management where asset-related issues are involved. Collaborating with IT, OT, finance, procurement, and service delivery teams to embed best practices. The skills and experience you'll bring Proven experience managing IT and OT assets in a large-scale enterprise environment. Knowledge of asset lifecycle management, including procurement, tracking, maintenance, and disposal. Experience using asset management tools such as ServiceNow, CMDB, or similar. Strong understanding of compliance requirements and industry standards related to IT & OT assets. Good financial awareness, with experience tracking costs and working alongside procurement/finance teams. Strong analytical and reporting skills, with the ability to turn data into actionable insights. Excellent communication skills, able to work effectively with both technical and non-technical audiences. ITIL Foundation or professional asset management certification (CITAM, CAMP, ISO 55001) would be advantageous. What you'll get in return (not limited to) Hybrid working (50% in office / 50% working from home) Flexible working opportunities 25 days annual leave plus bank holidays Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15% 14 x salary Life Insurance linked to membership of the Retirement Savings Plan Comprehensive training Ready to Apply? Please apply with your latest CV. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!
Amass Technology's client is looking for an Salesforce Application Support Analyst who has previously worked in asset finance. This opportunity is a hybrid contract (2 days per week in office) role to start ASAP. See details below: As an Application Specialist, you'll act as the bridge between business teams and IT experts troubleshooting issues, analysing system behaviour, and helping drive enhancements to improve performance and usability. Key Responsibilities Provide technical support and expertise to a number of internal applications, with a focus on Salesforce Ensure business applications meet operational requirements and deliver optimal functionality. Configure, maintain, and support applications to enhance business processes and user experience. Perform in-depth analysis and resolution of incidents, anomalies, and support requests raised by key users. Provide technical support and troubleshooting for Salesforce CRM related issues. Required Qualifications & Experience Hands-on experience in application support with a strong focus on Salesforce Good experience supporting API's. Previous experience working in international and multicultural environments with remote teams. Strong analytical and problem-solving skills with a structured approach to information management Understanding of web APIs and associated tools recommended: HTTP, XML, JSON, SOAP, REST, Postman, SOAP UI, monitoring tools (Kibana, Splunk) Experience with application management tools such as ServiceNow, JIRA, or similar. This is an excellent opportunity to work on a really interesting project If you have the right experience and are looking for a new role, please send in your CV.
Oct 08, 2025
Contractor
Amass Technology's client is looking for an Salesforce Application Support Analyst who has previously worked in asset finance. This opportunity is a hybrid contract (2 days per week in office) role to start ASAP. See details below: As an Application Specialist, you'll act as the bridge between business teams and IT experts troubleshooting issues, analysing system behaviour, and helping drive enhancements to improve performance and usability. Key Responsibilities Provide technical support and expertise to a number of internal applications, with a focus on Salesforce Ensure business applications meet operational requirements and deliver optimal functionality. Configure, maintain, and support applications to enhance business processes and user experience. Perform in-depth analysis and resolution of incidents, anomalies, and support requests raised by key users. Provide technical support and troubleshooting for Salesforce CRM related issues. Required Qualifications & Experience Hands-on experience in application support with a strong focus on Salesforce Good experience supporting API's. Previous experience working in international and multicultural environments with remote teams. Strong analytical and problem-solving skills with a structured approach to information management Understanding of web APIs and associated tools recommended: HTTP, XML, JSON, SOAP, REST, Postman, SOAP UI, monitoring tools (Kibana, Splunk) Experience with application management tools such as ServiceNow, JIRA, or similar. This is an excellent opportunity to work on a really interesting project If you have the right experience and are looking for a new role, please send in your CV.
We are seeking a highly experienced Genesys Cloud Architect (15+ years overall experience, with strong expertise in Genesys Cloud) to join our team. As a Genesys Cloud Architect, you will be responsible for designing, architecting, and implementing Genesys Cloud solutions based on business requirements and technical considerations. You will collaborate with stakeholders, lead implementations, oversee integrations with enterprise systems, and provide expert technical guidance. Responsibilities: Design and architect Genesys Cloud solutions aligned with business and technical needs. Collaborate with cross-functional teams (business analysts, developers, infra teams) to create robust designs. Lead the implementation and configuration of Genesys Cloud solutions following best practices. Oversee integrations with CRM platforms, contact center tools, and databases. Define and document technical specifications, workflows, and system configurations. Provide technical guidance and resolve complex issues during implementation/testing. Stay up to date with Genesys Cloud features and recommend enhancements. Conduct performance assessments, capacity planning, and security reviews. Desired Skills: 15+ years of experience, with deep expertise in Genesys Cloud architecture and implementation. Strong understanding of Customer Service Operations and Contact Centre benchmarking. Experience with Generative AI/LLM integrations. Hands-on experience with IVR, Omnichannel orchestration, Self-Service, and Routing. Expertise with Genesys tools (Administrator, Architect, Composer, Designer). Experience designing solutions for Voice and Non-Voice channels. Knowledge of cloud economics, pricing strategies, hybrid/on-prem/cloud solutions. Genesys Cloud migrations (from other contact center technologies or on-premises Genesys). Hands-on integration experience with Salesforce, Zendesk, ServiceNow, and custom apps. Exposure to Virtual Agents (Amazon Lex, Google CCAI), Knowledge Base, Caller Intent, AI integrations. Integration skills with AWS Lambda, APIs, and custom data actions.
Sep 24, 2025
We are seeking a highly experienced Genesys Cloud Architect (15+ years overall experience, with strong expertise in Genesys Cloud) to join our team. As a Genesys Cloud Architect, you will be responsible for designing, architecting, and implementing Genesys Cloud solutions based on business requirements and technical considerations. You will collaborate with stakeholders, lead implementations, oversee integrations with enterprise systems, and provide expert technical guidance. Responsibilities: Design and architect Genesys Cloud solutions aligned with business and technical needs. Collaborate with cross-functional teams (business analysts, developers, infra teams) to create robust designs. Lead the implementation and configuration of Genesys Cloud solutions following best practices. Oversee integrations with CRM platforms, contact center tools, and databases. Define and document technical specifications, workflows, and system configurations. Provide technical guidance and resolve complex issues during implementation/testing. Stay up to date with Genesys Cloud features and recommend enhancements. Conduct performance assessments, capacity planning, and security reviews. Desired Skills: 15+ years of experience, with deep expertise in Genesys Cloud architecture and implementation. Strong understanding of Customer Service Operations and Contact Centre benchmarking. Experience with Generative AI/LLM integrations. Hands-on experience with IVR, Omnichannel orchestration, Self-Service, and Routing. Expertise with Genesys tools (Administrator, Architect, Composer, Designer). Experience designing solutions for Voice and Non-Voice channels. Knowledge of cloud economics, pricing strategies, hybrid/on-prem/cloud solutions. Genesys Cloud migrations (from other contact center technologies or on-premises Genesys). Hands-on integration experience with Salesforce, Zendesk, ServiceNow, and custom apps. Exposure to Virtual Agents (Amazon Lex, Google CCAI), Knowledge Base, Caller Intent, AI integrations. Integration skills with AWS Lambda, APIs, and custom data actions.
IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have a voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request trends to identify opportunities for automation and better ways of working. Coordinate and support Change Management , ensuring documentation and impact assessments are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with root cause analysis and problem management to prevent recurring issues. Collaborate with IT teams, business units, and suppliers to deliver excellent service. Support the administration and configuration of ITSM platforms Support Software Asset Management (SAM ), including software inventory, usage, and compliance. IT Service Management Analyst, experience required: Good understanding of the ITIL framework and ITSM best practices (ITIL certification is a plus, but not essential). Analytical and problem-solving skills, with an inquisitive mindset. Experience working with third-party suppliers. Experience with ITSM tools (eg, ServiceNow) is desirable. Organised, collaborative, and able to remain calm under pressure. Someone who wants to make improvements and isn't afraid to speak up. IT Service Management Analyst, why join us? Be part of a new, dynamic team where your ideas and energy will be valued. Opportunity to shape and improve ITSM processes Work with leading suppliers and cutting-edge technology. Grow your career in a supportive, forward-thinking environment. Ready to bring your passion and make a difference? Apply now and help us shape the future of IT Service Management! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Sep 23, 2025
Full time
IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have a voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request trends to identify opportunities for automation and better ways of working. Coordinate and support Change Management , ensuring documentation and impact assessments are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with root cause analysis and problem management to prevent recurring issues. Collaborate with IT teams, business units, and suppliers to deliver excellent service. Support the administration and configuration of ITSM platforms Support Software Asset Management (SAM ), including software inventory, usage, and compliance. IT Service Management Analyst, experience required: Good understanding of the ITIL framework and ITSM best practices (ITIL certification is a plus, but not essential). Analytical and problem-solving skills, with an inquisitive mindset. Experience working with third-party suppliers. Experience with ITSM tools (eg, ServiceNow) is desirable. Organised, collaborative, and able to remain calm under pressure. Someone who wants to make improvements and isn't afraid to speak up. IT Service Management Analyst, why join us? Be part of a new, dynamic team where your ideas and energy will be valued. Opportunity to shape and improve ITSM processes Work with leading suppliers and cutting-edge technology. Grow your career in a supportive, forward-thinking environment. Ready to bring your passion and make a difference? Apply now and help us shape the future of IT Service Management! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
