Job Description
Case Handler - Eviction & Debt Recovery (Full Time)
Birchwood
Monday - Thursday 9am - 5.30pm / Friday 9am - 5pm
Up to £26k
Southam Selections are currently working with an award winning company who deal with the back office support for rental agents / landlords and tenants.
They have been established for almost 15 years and they are going through some growth and want to take on a strong Case Handler within their professional services team to work on eviction and debt recovery cases.
In this role, you will play a crucial part in assisting landlords and letting agents across the country with their Eviction & Debt Recovery needs. You will be responsible for managing cases from start to finish, ensuring efficient progress and clear communication with clients and partners.
Case Handler Duties;
• Conduct thorough compliance checks of tenancy documents related to eviction
services.
• Draft and serve legal notices in accordance with legal requirements.
• Maintain regular communication with landlords and letting agents, keeping them
informed of case progress and next steps.
• Build strong relationships with partner solicitors to facilitate smooth collaboration.
• Obtain certificates of service and prepare cases for court applications to obtain
possession orders.
• Support the sales team by ensuring a seamless transition for new clients entering the
eviction process.
• Manage your own workload effectively, prioritising tasks and meeting deadlines.
• Proactively communicate with clients, providing regular updates and ensuring they
are fully informed throughout the process.
• Handle bailiff applications and liaise with bailiffs as needed.
Who you are:
• You have a keen eye for detail and are committed to accuracy in all your work.
• You are highly organised and possess excellent time management skills.
• You are a team player who thrives in a collaborative environment.
• You have strong customer service skills and a friendly, professional telephone
manner.
• You are a self-starter with a willingness to learn and upskill yourself within the legal
domain.
• You are proficient in Microsoft Office Suite, with strong written and verbal
communication skills.
Benefits;
• Competitive salary and benefits package.
• Opportunity to work in a dynamic and supportive team environment.
• Professional development opportunities to enhance your skills and knowledge.
• The chance to make a real difference in the lives of clients facing challenging
situations
