Job Description
Job Title: Customer Operations Manager
Location: Warwick, CV35 0DB
Working Hours/Shift Pattern: Monday to Thursday 7:00 - 15.30, Friday 7:00 - 12:00
35 hours/week, 1-hour unpaid lunch break Monday - Thursday
Type of Employment: Temporary only for 3 months (possibility of extension but no guarantee)
Start Date: ASAP
Main duties & responsibilities:
- Process quotations for stock to order based on data provided by the customer
- Complete quoting, ordering and raising invoices to suit customer requirements
- Expedite orders in process
- Check and process deliveries in stores area on-site
- Transport goods from stores area to office on-site
- Book goods in, create delivery notes and distribute orders to the customer's staff
- Completing day-to-day sales administration as applicable on internal and customer digital systems
- Adhering to H&S policies and procedures on site
Essential skills / experience / qualifications:
- Able to process sales quotations and demonstrate purchasing and expediting experience
- Excellent customer relations and communication skills
- Able to actively engage and build relationships with customers on-site to benefit sales activity and service to the customer
- Able to demonstrate and use basic IT literacy skills to complete daily activities; system specific training will be provided
- Supervisory experience is not essential, but candidates need to be able to demonstrate understanding of having sole responsibility and accountability for sales performance and customer relationships.
- Previous experience having managed customer accounts
- Comfortable being the sole member on-site working alongside customer on a daily basis
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
About SRG