Operational Manager

Age UK Nottingham and Nottinghamshire have an exciting opportunity for an Operational Manager - Sales to join the team.

Location: Nottingham, NG8 6AD, Home and Field

Hours: 37 per week

Salary: £26,024.63 per annum,

Tenure: Full Time, Permanent

Closing date: Thursday 13th November 2025 9am

About Us:

Age UK Nottingham & Nottinghamshire is the largest local independent charity providing a wide range of services for older and vulnerable people from all communities and backgrounds in Nottingham and Nottinghamshire.

We employ over 100 members of staff in a variety of jobs including management, administration, customer service, Information and advice advisors, support workers and HR (to name just a few). Our dedicated staff, along with over 100 volunteers, put their diverse skills, talents and passions to good use for the benefit of the older people of Nottingham and Nottinghamshire.

Everything we do, we do to make a positive difference to everybody that we interact with. Through our values we show integrity and treat each other with respect, kindness and compassion, celebrating our differences and our diverse community.

Operational Manager The Role:

This exciting new opportunity will manage our established Business Directories which cover the East & West Midlands and the London Boroughs, to connect older and/or vulnerable people with checked and vetted traders in their local area. This role will also support Age UK Notts strategic aims to further develop and widen our charged for services portfolio.

Operational Manager Key Responsibilities:

- The effective management of all day to day tasks associated with Age UK Business Directory (AUBD) operations, ensuring that an effective high quality service is provided to all customer groups

- Work with the communications team regarding publicity for AUBD and charged for services, whilst taking responsibility for AUBD social media activities (Facebook, Instagram etc.)

- To act as a key representative/ambassador for AUBD and charged for services at local Age UK Brand Partners and relevant events

- Organise and attend AUBD Board meetings, producing associated agendas, minutes and reports

- Ensure a good working relationship with the AUBD team to ensure membership retention and new recruitment is maximised

Operational Manager You:

- Proven sales, negotiating, and influencing skills

- Excellent communications skills

- Experience of handling complaints from members of the public and experienced user of techniques for dealing with difficult people

- Knowledge of housing, businesses and traders

- Analytical, with the ability to quickly interpret information, news, data and research and produce written and verbal reports

- Must be proficient in the use of MS Office, particularly Excel and Word, Internet, email (Outlook) and ideally basic level knowledge of using a database

Operational Manager Benefits:

- 24 days annual leave (Pro Rata)

- Public holidays

- Flexible working

- A 4% employer contribution pension (in line with auto-enrolment rules)

- Access to a Blue Light Card

- BUPA Employee Assistance Programme

- A range of retail, travel and lifestyle employee discounts

How to Apply

To submit your application for this exciting Operational Manager opportunity, please click Apply now.

The closing date for receipt of completed applications is 9am on Thursday 13th November 2025.

Age UK Notts promotes equality and diversity.

Registered Charity Number: (phone number removed)