- Bonus opportunities
- Clear progression plan
- Socials / team bonding days
Looking for Client Services roles or Account Management positions in London? Interested in Financial Services, and keen to work for a prestigious organisation? Apply for this Customer Engagement Executive role in London today! Company profile - Financial servicesIn this Account Executive role in London, you'll be joining a highly regarded financial services association. They have over 800 participant members across international loan markets that include institutional investors, banks, private and public issuers, as well as tech platforms. Through active representation on various institutional committees and working groups, they ensure their members' voices are heard and their interests are effectively advocated. They work across several main areas including documentation, loan operations, sustainability, market practice and guidance, education, and regulatory advocacy.
Job description - Client Engagement ExecutiveIn this Client Engagement Executive role in London, you will play a vital role in building strong relationships to drive success and discover ways to unlock additional value, ensuring their members realise the value of our products & services. As a Client Engagement Executive, you will be a key part of the membership and sponsorship team, playing an active role in driving continuous improvement within the team and Association.
Key responsibilities - Customer Engagement ExecutiveIn this Client Services role in London, you will: - Develop a trusted advisor relationship. Build and maintain long-term trust-based relationships with members by being responsive, helpful, proactive, and ensuring their goals are aligned from a business strategy perspective.
- Promoting member success. Work closely with members to understand their objectives and to develop and achieve their goals. Share customer success stories internally and with other customers.
- Onboarding of new members. Help members learn how to use the platform to achieve their goals and ensure they are aware of all other benefits eg event attendance.
- Be the member's advocate. Driving relationships and solving challenges. Collecting feedback and using it to improve the products and services offered.
- Manage commercials. Ensuring timely renewals and proactively seeking out upsell/cross-sell opportunities with your customers working closely with both the members department and the sponsorship department internally.
- Support with continuous improvement. This team will act as the voice of the members internally, working across their internal teams to ensure they deliver the best customer experience.
- Reporting weekly to the senior team on feedback, achievements and KPI's.
Job requirements - Customer Engagement ExecIn this Client Services job in London, we are looking for: - A 2:1 or above from university or equivalent commercial experience
- Some commercial experience within a client-facing role
- Strong desire to work within financial services
- Have excellent communication skills, both written and oral
- Proactive mindset and desire to effect change within the business
- Be independent and resilient, and be able to meet deadlines in a fast-paced environment
Benefits of the job - Customer Engagement Exec - Great starting salary of £32,000 with a £3,000 bonus in year one
- Attractive company bonus scheme
- Lovely offices by Canary Wharf (hybrid working)
- In-house gym, pool, and squash courts!
- Work closely with, and get mentored directly by, experienced industry professionals
- Thorough training and development course to get you up and running!
Looking for Client Services and Account Management roles in London? Keen to work for an impressive financial services business? If you're a driven graduate with great communication skills, then apply for this Customer Engagement Exec role today! Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.