Customer Service Advisor
- James Jones & Sons Ltd
- Gateshead, Tyne And Wear
- Oct 25, 2025
Full time
Call Centre / CustomerService
Job Description
About the role:
We are looking to appoint an enthusiastic Customer Service Advisor to join our Customer Service Team , reporting to our Customer Service Manager.
Hours of work are: Monday to Friday 08:00 to 16.30 , 37.5 hrs per week.
The main purpose of this role is to provide additional administrative support within the existing sales, accounts and production departments to ensure that the site runs effectively and efficiently. You will be first point of contact for our customers, as well as our own production, transport and credit control teams.
Key tasks and responsibilities:
Liaise with customers both via telephone and email
Prepare quotations for new and existing customers
Create new customer accounts
Raise sales orders
Process sales invoices
Monitor and chase customer orders
Maintain good customer service
Maintain customer records
Liaise with third party haulage companies
Complete weekly reports for specific customers
Other relevant duties
Key skills:
Computer skills are essential (proficiency in Microsoft Excel, Word and Outlook) as well as the ability to multitask. The successful candidate should be numerate, an effective communicator with a pleasant telephone manner and friendly disposition and good customer service skills.
Desirable skills:
Business Central/Navision - familiarity with the Business Central/Navision management system would be an advantage. You should be able to demonstrate the above skills and have experience of working in a similar role.
Responsibilities:
Assist the sales team in managing and organizing sales activities
Prepare and distribute sales reports and presentations
Maintain customer databases and update customer information
Respond to customer inquiries and provide product information
Collaborate with other departments to ensure smooth sales operations
Assist in the preparation of sales proposals and contracts
Monitor and track sales activities, including follow-ups and closures
Provide administrative support to the sales team as needed
Requirements:
Proven experience as a Customer Service Advisor or in a similar role
Excellent organizational and time management skills
Strong attention to detail and accuracy
Proficient in MS Office (Word, Excel, PowerPoint)
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Knowledge of CRM software is a plus
Valid Driving Licence
Salary and benefits:
In addition to your basic salary, we offer a competitive package of benefits, some of which are summarised below:
33 days annual leave
Discretionary bonus scheme
Contributory pension scheme
Life assurance
Employee assistance program and app giving access to free physiotherapy, counselling and select health services
Employee discounts for retail and leisure After 3 months' service
Family-friendly policies
Bereavement Leave
On site parking
Ability to commute/relocate:
Lamesley, Gateshead, Tyne and Wear, NE11 0EX
Experience:
Customer service: 1 year (required)
Work Location: In person
Reference ID: Customer Service Advisor Gateshead
Application process:
Please send your CV to: Donna O'Connor, Human Resources Advisor, James Jones & Sons Ltd, Broomage Avenue , Larbert, FK5 4NQ or email
Applicants must be able to provide eligibility to work in the UK without the need for sponsorship.
About James Jones:
James Jones & Sons Ltd is a 5th generation family business and one of the UK's largest and most progressive timber processing companies with core activities in timber harvesting, sawmilling, pallets & packaging, and distribution. We operate from 27 sites across the UK, 19 Australian and 2 New Zealand sites and employ over 2,100 people. In the UK, we operate seven sawmills throughout Scotland and the north east of England: an engineered wood manufacturing plant in the north of Scotland and pallet and packaging operations at 14 sites across the UK. We produce high quality, British grown timber for the UK construction, landscaping, and agricultural sectors; market-leading JJI-Joists for the housebuilding and construction markets and pallets and packaging for blue chip domestic and exporting businesses.
For further information about James Jones & Sons Ltd, visit
Our Values:
Here at James Jones & Sons Limited, our CARE values form the roots of everything that we do:
Collaboration
Ambition
Respect
Excellence
If you believe in the power of teamwork, drive and challenge yourself to be the best that you can be, act with integrity and are committed to learning and continuous improvement then we are particularly keen to hear from like-minded people.
Job Type: Full-time
Pay: £25,000.00-£26,925.00 per year
Ability to commute/relocate:
Gateshead NE11 0EX: reliably commute or plan to relocate before starting work (required)
Experience:
Customer service: 1 year (required)
Licence/Certification:
Driving Licence (required)
Work Location: In person
We are looking to appoint an enthusiastic Customer Service Advisor to join our Customer Service Team , reporting to our Customer Service Manager.
Hours of work are: Monday to Friday 08:00 to 16.30 , 37.5 hrs per week.
The main purpose of this role is to provide additional administrative support within the existing sales, accounts and production departments to ensure that the site runs effectively and efficiently. You will be first point of contact for our customers, as well as our own production, transport and credit control teams.
Key tasks and responsibilities:
Liaise with customers both via telephone and email
Prepare quotations for new and existing customers
Create new customer accounts
Raise sales orders
Process sales invoices
Monitor and chase customer orders
Maintain good customer service
Maintain customer records
Liaise with third party haulage companies
Complete weekly reports for specific customers
Other relevant duties
Key skills:
Computer skills are essential (proficiency in Microsoft Excel, Word and Outlook) as well as the ability to multitask. The successful candidate should be numerate, an effective communicator with a pleasant telephone manner and friendly disposition and good customer service skills.
Desirable skills:
Business Central/Navision - familiarity with the Business Central/Navision management system would be an advantage. You should be able to demonstrate the above skills and have experience of working in a similar role.
Responsibilities:
Assist the sales team in managing and organizing sales activities
Prepare and distribute sales reports and presentations
Maintain customer databases and update customer information
Respond to customer inquiries and provide product information
Collaborate with other departments to ensure smooth sales operations
Assist in the preparation of sales proposals and contracts
Monitor and track sales activities, including follow-ups and closures
Provide administrative support to the sales team as needed
Requirements:
Proven experience as a Customer Service Advisor or in a similar role
Excellent organizational and time management skills
Strong attention to detail and accuracy
Proficient in MS Office (Word, Excel, PowerPoint)
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Knowledge of CRM software is a plus
Valid Driving Licence
Salary and benefits:
In addition to your basic salary, we offer a competitive package of benefits, some of which are summarised below:
33 days annual leave
Discretionary bonus scheme
Contributory pension scheme
Life assurance
Employee assistance program and app giving access to free physiotherapy, counselling and select health services
Employee discounts for retail and leisure After 3 months' service
Family-friendly policies
Bereavement Leave
On site parking
Ability to commute/relocate:
Lamesley, Gateshead, Tyne and Wear, NE11 0EX
Experience:
Customer service: 1 year (required)
Work Location: In person
Reference ID: Customer Service Advisor Gateshead
Application process:
Please send your CV to: Donna O'Connor, Human Resources Advisor, James Jones & Sons Ltd, Broomage Avenue , Larbert, FK5 4NQ or email
Applicants must be able to provide eligibility to work in the UK without the need for sponsorship.
About James Jones:
James Jones & Sons Ltd is a 5th generation family business and one of the UK's largest and most progressive timber processing companies with core activities in timber harvesting, sawmilling, pallets & packaging, and distribution. We operate from 27 sites across the UK, 19 Australian and 2 New Zealand sites and employ over 2,100 people. In the UK, we operate seven sawmills throughout Scotland and the north east of England: an engineered wood manufacturing plant in the north of Scotland and pallet and packaging operations at 14 sites across the UK. We produce high quality, British grown timber for the UK construction, landscaping, and agricultural sectors; market-leading JJI-Joists for the housebuilding and construction markets and pallets and packaging for blue chip domestic and exporting businesses.
For further information about James Jones & Sons Ltd, visit
Our Values:
Here at James Jones & Sons Limited, our CARE values form the roots of everything that we do:
Collaboration
Ambition
Respect
Excellence
If you believe in the power of teamwork, drive and challenge yourself to be the best that you can be, act with integrity and are committed to learning and continuous improvement then we are particularly keen to hear from like-minded people.
Job Type: Full-time
Pay: £25,000.00-£26,925.00 per year
Ability to commute/relocate:
Gateshead NE11 0EX: reliably commute or plan to relocate before starting work (required)
Experience:
Customer service: 1 year (required)
Licence/Certification:
Driving Licence (required)
Work Location: In person
About James Jones & Sons Ltd