A fantastic opportunity has emerged for a Property Acquisitions Officer to join one of Adecco's key public sector clients in a temporary role for the next 6-9 months. A car driver/owner is not essential. The right candidate will increase the supply of private rented properties available to clients of the Council's Housing Options Team. You will proactively develop links and positive working relationships with private landlords and letting agents to source homes in the private rented sector. By doing so, you will contribute to a proactive service for people who are homeless, or at risk of becoming homeless, by maximising opportunities for them to rent privately. Based near to Heathrow Airport in West London but with a requirement to travel around other boroughs locally, this is a full time role (37 hours per week, Monday to Friday). You will ideally have experience in local authority housing and preferably in a similar role where you have assisted customers in seeking and securing privately rented accommodation. Other key elements of the role include: Building and maintaining relationships with private landlords and letting agents to identify and secure accommodation for clients at risk of homelessness. Negotiating tenancy terms and promoting landlord incentive schemes such as rent deposits, bonds, and rent in advance. Supporting clients to secure their own accommodation through affordability advice, tenancy readiness, and budgeting support. Skilled in mediation with landlords, friends or family to prevent eviction or homelessness. Sound understanding of tenancy rights, welfare benefits, and local housing pathways. Being able to carry out home visits, working with vulnerable individuals, and collaborating with internal teams and partner agencies. Sourcing suitable, affordable private lettings with new and existing landlords that would enable the Council to discharge its full homelessness duty into the private rented sector where this is considered appropriate. Assisting with the provision of tenancy training for clients referred by the Housing Options Team to enable them to prepare for and then sustain their tenancies. Liaising where necessary with support providers and voluntary agencies to ensure that appropriate support is secured for clients so as to prevent homelessness. Carrying out visual property inspections (condition, safety checks etc.) with potential landlords to assess the suitability of their properties and make recommendations where remedial works are required in liaison with the Council's Housing Standards Team. Assisting in maintaining a database of information on private landlords who have been engaged by the post holder, for use by the Housing Options Team. The successful candidate will not need to come into the office everyday (only 2 days each week), but will need to be prepared to travel across different boroughs as they will need to attend property inspections etc as well as meeting with customers and other members of staff. Only applicants who are available to start on short notice (2 week's maximum) and feel they meet the above criteria need apply for this role.
Oct 27, 2025
Seasonal
A fantastic opportunity has emerged for a Property Acquisitions Officer to join one of Adecco's key public sector clients in a temporary role for the next 6-9 months. A car driver/owner is not essential. The right candidate will increase the supply of private rented properties available to clients of the Council's Housing Options Team. You will proactively develop links and positive working relationships with private landlords and letting agents to source homes in the private rented sector. By doing so, you will contribute to a proactive service for people who are homeless, or at risk of becoming homeless, by maximising opportunities for them to rent privately. Based near to Heathrow Airport in West London but with a requirement to travel around other boroughs locally, this is a full time role (37 hours per week, Monday to Friday). You will ideally have experience in local authority housing and preferably in a similar role where you have assisted customers in seeking and securing privately rented accommodation. Other key elements of the role include: Building and maintaining relationships with private landlords and letting agents to identify and secure accommodation for clients at risk of homelessness. Negotiating tenancy terms and promoting landlord incentive schemes such as rent deposits, bonds, and rent in advance. Supporting clients to secure their own accommodation through affordability advice, tenancy readiness, and budgeting support. Skilled in mediation with landlords, friends or family to prevent eviction or homelessness. Sound understanding of tenancy rights, welfare benefits, and local housing pathways. Being able to carry out home visits, working with vulnerable individuals, and collaborating with internal teams and partner agencies. Sourcing suitable, affordable private lettings with new and existing landlords that would enable the Council to discharge its full homelessness duty into the private rented sector where this is considered appropriate. Assisting with the provision of tenancy training for clients referred by the Housing Options Team to enable them to prepare for and then sustain their tenancies. Liaising where necessary with support providers and voluntary agencies to ensure that appropriate support is secured for clients so as to prevent homelessness. Carrying out visual property inspections (condition, safety checks etc.) with potential landlords to assess the suitability of their properties and make recommendations where remedial works are required in liaison with the Council's Housing Standards Team. Assisting in maintaining a database of information on private landlords who have been engaged by the post holder, for use by the Housing Options Team. The successful candidate will not need to come into the office everyday (only 2 days each week), but will need to be prepared to travel across different boroughs as they will need to attend property inspections etc as well as meeting with customers and other members of staff. Only applicants who are available to start on short notice (2 week's maximum) and feel they meet the above criteria need apply for this role.
Job Title: Housing and Welfare Officer Location: Walsall. Office presence: Experience in Homelessness law, decisions making or housing options. Blended working - Will be required to work from the Walsall on duty days. Rate: 25ph Flexible - if different please put on CV. Proof of DBS Update Service - Enhanced DBS Driving Licence GDPR training declaration
Oct 26, 2025
Contractor
Job Title: Housing and Welfare Officer Location: Walsall. Office presence: Experience in Homelessness law, decisions making or housing options. Blended working - Will be required to work from the Walsall on duty days. Rate: 25ph Flexible - if different please put on CV. Proof of DBS Update Service - Enhanced DBS Driving Licence GDPR training declaration
A London Local Authority is looking for a Reviews & Service Improvement Manager to join their Housing Service on an interim basis. You'll be stepping into a service that's just completed a major restructure, with a strong focus on improving quality, accountability and consistency across homelessness decisions. The aim of this role is to lead the Reviews function while also helping identify and fix the service issues that lead to reviews in the first place. You will need to have prior experience writing S202 Reviews (Part 6 and 7), and management experience within the Homeless Sector. You will also need to be confident to challenge and influence processes in a constructive way. You'll manage a small team of around four officers, overseeing both Part VI and Part VII reviews, and working closely with managers across the wider Housing Options service. This is a hands-on, problem-solving role - ideal for someone who can look beyond the decision letter, spot patterns, and feed insights back into training and process improvement. The rate is around 400 per day (umbrella), 1 day in the office every 2 weeks, with interviews to be schedules early next month. If this sounds like you, send your CV to (url removed).
Oct 25, 2025
Contractor
A London Local Authority is looking for a Reviews & Service Improvement Manager to join their Housing Service on an interim basis. You'll be stepping into a service that's just completed a major restructure, with a strong focus on improving quality, accountability and consistency across homelessness decisions. The aim of this role is to lead the Reviews function while also helping identify and fix the service issues that lead to reviews in the first place. You will need to have prior experience writing S202 Reviews (Part 6 and 7), and management experience within the Homeless Sector. You will also need to be confident to challenge and influence processes in a constructive way. You'll manage a small team of around four officers, overseeing both Part VI and Part VII reviews, and working closely with managers across the wider Housing Options service. This is a hands-on, problem-solving role - ideal for someone who can look beyond the decision letter, spot patterns, and feed insights back into training and process improvement. The rate is around 400 per day (umbrella), 1 day in the office every 2 weeks, with interviews to be schedules early next month. If this sounds like you, send your CV to (url removed).
We are working closely with a local authority in Kent who are looking for a proactive Temporary Accommodation Officer to support the effective management of temporary accommodation placements for households experiencing homelessness. Key responsibilities include: Managing a caseload of households placed in temporary accommodation, ensuring their safety, wellbeing and compliance with licence/tenancy conditions. Conducting regular welfare checks and property inspections, escalating any safeguarding, rent arrears or suitability concerns. Liaising with landlords, accommodation providers and support agencies to resolve issues promptly and maintain positive working relationships. Supporting households to understand their Personal Housing Plans and working with Housing Solutions Officers to progress move-on options into longer-term accommodation. Ensuring all casework, property data and performance records are kept accurate and up to date. Working pattern: 2 days per week , onsite in Kent. Flexibility will be needed to suit service needs If you are a professional with experience in temporary accommodation or tenancy management, please send your CV directly to (url removed).
Oct 25, 2025
Contractor
We are working closely with a local authority in Kent who are looking for a proactive Temporary Accommodation Officer to support the effective management of temporary accommodation placements for households experiencing homelessness. Key responsibilities include: Managing a caseload of households placed in temporary accommodation, ensuring their safety, wellbeing and compliance with licence/tenancy conditions. Conducting regular welfare checks and property inspections, escalating any safeguarding, rent arrears or suitability concerns. Liaising with landlords, accommodation providers and support agencies to resolve issues promptly and maintain positive working relationships. Supporting households to understand their Personal Housing Plans and working with Housing Solutions Officers to progress move-on options into longer-term accommodation. Ensuring all casework, property data and performance records are kept accurate and up to date. Working pattern: 2 days per week , onsite in Kent. Flexibility will be needed to suit service needs If you are a professional with experience in temporary accommodation or tenancy management, please send your CV directly to (url removed).
Want to make a direct impact in preventing homelessness? A local authority in Kent are seeking a knowledgeable and proactive Housing Options Officer to join their busy housing options team, coming into their offices 2 days a week. Key responsibilities include: Conduct detailed investigations and assessments for applicants who are homeless or threatened with homelessness, sectioning 184 decisions. Provide clear and expert advice on all available housing options, including prevention, relief and private rented sector solutions. Develop, implement and monitor Personal Housing Plans (PHPs), supporting applicants through each step toward sustainable housing. Arrange and manage placements into temporary accommodation where required, based on assessed need and suitability. Provide duty cover on allocated days, meeting clients face to face and responding to emergency homelessness cases. 2 days a week of office presence. If you are passionate about making a real impact and have the relevant housing and homelessness experience, please send your CV to (url removed), along with your availability to interview.
Oct 25, 2025
Contractor
Want to make a direct impact in preventing homelessness? A local authority in Kent are seeking a knowledgeable and proactive Housing Options Officer to join their busy housing options team, coming into their offices 2 days a week. Key responsibilities include: Conduct detailed investigations and assessments for applicants who are homeless or threatened with homelessness, sectioning 184 decisions. Provide clear and expert advice on all available housing options, including prevention, relief and private rented sector solutions. Develop, implement and monitor Personal Housing Plans (PHPs), supporting applicants through each step toward sustainable housing. Arrange and manage placements into temporary accommodation where required, based on assessed need and suitability. Provide duty cover on allocated days, meeting clients face to face and responding to emergency homelessness cases. 2 days a week of office presence. If you are passionate about making a real impact and have the relevant housing and homelessness experience, please send your CV to (url removed), along with your availability to interview.
Are you passionate about making a meaningful impact on the lives of vulnerable residents? Do you have experience providing specialist housing and welfare advice in a local authority setting? We are looking for an experienced Housing & Welfare Officer to join a Housing Solutions team, working for a local authority in the West Midlands. In this vital role, you will deliver a responsive, customer-focused service supporting residents across the borough to access secure housing, maximise income, and improve overall wellbeing. You will offer expert advice on housing rights, homelessness legislation (Part VII, Housing Act 1996), and welfare benefits, working closely with internal teams and external partners to prevent homelessness wherever possible. You'll also manage complex caseloads, represent customers at Tribunals and Court Hearings, and provide guidance to those navigating the private rented sector. Key responsibilities include: Conducting housing options interviews and assessing homelessness applications Supporting applications for Housing Benefit and other welfare entitlements Preventing homelessness through early intervention and negotiation with landlords and other stakeholders Referring complex cases to appropriate services, including mental health and substance misuse support Managing nominations for temporary, social, and private rented housing You must have excellent communication skills, a detailed knowledge of relevant housing and welfare legislation, and the ability to work in a fast-paced environment with empathy and professionalism. This is a hybrid position, requiring on-site attendance for a minimum of two days per week. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Oct 24, 2025
Contractor
Are you passionate about making a meaningful impact on the lives of vulnerable residents? Do you have experience providing specialist housing and welfare advice in a local authority setting? We are looking for an experienced Housing & Welfare Officer to join a Housing Solutions team, working for a local authority in the West Midlands. In this vital role, you will deliver a responsive, customer-focused service supporting residents across the borough to access secure housing, maximise income, and improve overall wellbeing. You will offer expert advice on housing rights, homelessness legislation (Part VII, Housing Act 1996), and welfare benefits, working closely with internal teams and external partners to prevent homelessness wherever possible. You'll also manage complex caseloads, represent customers at Tribunals and Court Hearings, and provide guidance to those navigating the private rented sector. Key responsibilities include: Conducting housing options interviews and assessing homelessness applications Supporting applications for Housing Benefit and other welfare entitlements Preventing homelessness through early intervention and negotiation with landlords and other stakeholders Referring complex cases to appropriate services, including mental health and substance misuse support Managing nominations for temporary, social, and private rented housing You must have excellent communication skills, a detailed knowledge of relevant housing and welfare legislation, and the ability to work in a fast-paced environment with empathy and professionalism. This is a hybrid position, requiring on-site attendance for a minimum of two days per week. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Greenacre Recruitment Ltd
Letchworth Garden City, Hertfordshire
Income Collection Officer (4 days per week) Location: Letchworth Salary: 27.50 per hour Duration: Temporary Greenacre are pleased to be supporting a Letchworth based housing organisation, with their recruitment of an Income Collection Officer. The ideal candidate will have experience of income collection within a social housing setting. What will you do in the role? Taking front-line calls from residents, who are facing rent arrears Managing the inbox Handling claims of universal credit Income collection & rent arrears Who would excel in this role? Experience of rent/ income collection from residents who are in arrears Experience of discussing payment plans and options Knowledge of universal credit and the benefits system This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.
Oct 23, 2025
Seasonal
Income Collection Officer (4 days per week) Location: Letchworth Salary: 27.50 per hour Duration: Temporary Greenacre are pleased to be supporting a Letchworth based housing organisation, with their recruitment of an Income Collection Officer. The ideal candidate will have experience of income collection within a social housing setting. What will you do in the role? Taking front-line calls from residents, who are facing rent arrears Managing the inbox Handling claims of universal credit Income collection & rent arrears Who would excel in this role? Experience of rent/ income collection from residents who are in arrears Experience of discussing payment plans and options Knowledge of universal credit and the benefits system This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.
A Bedfordshire Local Authority is seeking a motivated and empathetic Rough Sleeper Outreach Officer to join their Housing & Homelessness Service. This is a frontline role focused on supporting individuals currently rough sleeping or at immediate risk, with a strong emphasis on early intervention, engagement and sustainable move-on. Deliver a proactive homelessness prevention, support and advice service to rough sleepers. Conduct regular outreach (including early mornings) to locate and engage rough sleepers, encouraging access to accommodation and support services. Act as a key worker for allocated rough sleepers, working closely with Housing Solutions Officers to ensure Personal Housing Plans are active, realistic and progressed. Reconnect individuals to their verified local connection area when appropriate. Provide assessments to determine the Council's statutory duties and identify suitable housing options in line with the Homelessness Reduction Act. This role requires 4 days per week on-site to enable effective outreach, partnership working and case management. If you are passionate about making a direct impact on the lives of vulnerable individuals, please send your CV and a short supporting statement outlining your relevant experience to (url removed).
Oct 23, 2025
Contractor
A Bedfordshire Local Authority is seeking a motivated and empathetic Rough Sleeper Outreach Officer to join their Housing & Homelessness Service. This is a frontline role focused on supporting individuals currently rough sleeping or at immediate risk, with a strong emphasis on early intervention, engagement and sustainable move-on. Deliver a proactive homelessness prevention, support and advice service to rough sleepers. Conduct regular outreach (including early mornings) to locate and engage rough sleepers, encouraging access to accommodation and support services. Act as a key worker for allocated rough sleepers, working closely with Housing Solutions Officers to ensure Personal Housing Plans are active, realistic and progressed. Reconnect individuals to their verified local connection area when appropriate. Provide assessments to determine the Council's statutory duties and identify suitable housing options in line with the Homelessness Reduction Act. This role requires 4 days per week on-site to enable effective outreach, partnership working and case management. If you are passionate about making a direct impact on the lives of vulnerable individuals, please send your CV and a short supporting statement outlining your relevant experience to (url removed).
We are looking for a Rehousing Support Officer to join our team in Exeter or Newbury. This is a permanent role, where you'll be working from the office, home or one of our scheme offices. The starting salary will be £32,000 to £38,000 depending on your experience. The Role Our Rehousing Support Officers work with customers when they have to move out of their homes. This could be due to redevelopment or the disposal of the property as part of our strategic asset management plan. As a Rehousing Support Officer , you'll own and build the relationship with your customers, working with them from the point of notification through to helping them move to a permanent new home. You'll make sure the move is done in the best way possible and within the appropriate timelines. What we are looking for Direct experience of delivering a customer focused service The ability to work with teams across the business and our external partners A proactive approach taking both sensitivities and deadlines in to account Excellent communication skills, keeping both the customer and colleagues informed during the whole process. You will need strong organisational and IT skills Experience within a housing role is desirable but not essential. There will be some travel involved so you'll need a full driving licence and access to your own transport. What we can offer you As a member of the team you will be part of a friendly, dedicated and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional paid Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and?Life cover at 4x salary? Enhanced maternity/adoption pay? Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service About us It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Oct 23, 2025
Full time
We are looking for a Rehousing Support Officer to join our team in Exeter or Newbury. This is a permanent role, where you'll be working from the office, home or one of our scheme offices. The starting salary will be £32,000 to £38,000 depending on your experience. The Role Our Rehousing Support Officers work with customers when they have to move out of their homes. This could be due to redevelopment or the disposal of the property as part of our strategic asset management plan. As a Rehousing Support Officer , you'll own and build the relationship with your customers, working with them from the point of notification through to helping them move to a permanent new home. You'll make sure the move is done in the best way possible and within the appropriate timelines. What we are looking for Direct experience of delivering a customer focused service The ability to work with teams across the business and our external partners A proactive approach taking both sensitivities and deadlines in to account Excellent communication skills, keeping both the customer and colleagues informed during the whole process. You will need strong organisational and IT skills Experience within a housing role is desirable but not essential. There will be some travel involved so you'll need a full driving licence and access to your own transport. What we can offer you As a member of the team you will be part of a friendly, dedicated and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional paid Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and?Life cover at 4x salary? Enhanced maternity/adoption pay? Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service About us It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
An exciting opportunity has emerged for an Allocations and Lettings Officer to join the housing department at one of Adecco's key public sector clients on initial fixed term contract positions for six months (with every possibility of an extension should the assignment go well), paying nearly £40k per annum. Based in Dartford in Kent for 2-3 days each week and reporting into the Head of Allocations, this post is a car driving position so applicants must all have access to their own vehicle. The successful candidate will be working full time (35 hours each week, Monday to Friday), and working as part of a team to deliver a smooth and efficient customer experience for new and existing customers moving in and out of our clients' homes. Key elements of this role include: Delivering lettings tasks and processes in line with policy and regulation, to achieve great customer experience, meet performance targets and to enable a smooth key to key process. Liaising with internal and external customers, providing a responsive and helpful lettings service, giving guidance and advice, and sign posting where appropriate. Creating and managing adverts for empty homes, providing accurate detail for potential applicants / customers to make informed choices. Coordinating and managing the application process for new and current customers, ensuring customers are informed on what to expect and kept updated throughout their journey to signing up. Processing shortlists and work with partners, including Local Authorities (LA) and rehousing agencies, to let homes efficiently, and sensitively where required, and ensure partner requirements are met, e.g. LA nominations agreements and updating shortlisting outcomes. Assessing applications for housing in line with policy, to ensure homes are appropriately let, and informed risk-based decisions are taken to support tenancy sustainment. Liaising with both statutory and non-statutory agencies as part of the information gathering process, in line with data protection policies. Coordinating water management compliance and work closely with colleagues to ensure all property and building safety compliance checks / certification is available and in place pre-letting, minimising wait times and disruption for customers. Taking ownership of lettings related documentation, including tenancy agreements and sign-up/welcome packs, ensuring legal documents and rent related information are accurate. Coordinating and/or conducting viewings and sign-up/welcome visit appointments, ensuring information is shared with customers and colleagues ahead of appointments, and keeping customer wait times to a minimum. Creating, updating, and managing customer records, ensuring accurate information and documents are held and transferred within the appropriate housing management systems as required, and in line with data protection policy and regulation. Working collaboratively with colleagues and external partners to support the prompt turnaround of empty homes and handover of new build developments. Supporting with post-sign-up queries relating to the lettings or empty homes process. Keeping accurate and up to date records of all actions taken throughout the lettings process, including clear notes of communication with customers. Previous experience of lettings processes, ideally in a social housing environment, with experience of working with choice-based lettings, nominations from Local Authorities and rehousing options would be ideal from our client's perspective. In addition, solid understanding of Landlord and Tenant legislation as well as experience of using a housing management system (preferably CRM/Dynamics 365), would be highly desirable. Only applicants who are immediately available or on short notice (1-2 weeks) need apply, as our client is looking to fill these roles as soon as possible with interviews taking place in w/c Monday 20th October 2025.
Oct 22, 2025
Contractor
An exciting opportunity has emerged for an Allocations and Lettings Officer to join the housing department at one of Adecco's key public sector clients on initial fixed term contract positions for six months (with every possibility of an extension should the assignment go well), paying nearly £40k per annum. Based in Dartford in Kent for 2-3 days each week and reporting into the Head of Allocations, this post is a car driving position so applicants must all have access to their own vehicle. The successful candidate will be working full time (35 hours each week, Monday to Friday), and working as part of a team to deliver a smooth and efficient customer experience for new and existing customers moving in and out of our clients' homes. Key elements of this role include: Delivering lettings tasks and processes in line with policy and regulation, to achieve great customer experience, meet performance targets and to enable a smooth key to key process. Liaising with internal and external customers, providing a responsive and helpful lettings service, giving guidance and advice, and sign posting where appropriate. Creating and managing adverts for empty homes, providing accurate detail for potential applicants / customers to make informed choices. Coordinating and managing the application process for new and current customers, ensuring customers are informed on what to expect and kept updated throughout their journey to signing up. Processing shortlists and work with partners, including Local Authorities (LA) and rehousing agencies, to let homes efficiently, and sensitively where required, and ensure partner requirements are met, e.g. LA nominations agreements and updating shortlisting outcomes. Assessing applications for housing in line with policy, to ensure homes are appropriately let, and informed risk-based decisions are taken to support tenancy sustainment. Liaising with both statutory and non-statutory agencies as part of the information gathering process, in line with data protection policies. Coordinating water management compliance and work closely with colleagues to ensure all property and building safety compliance checks / certification is available and in place pre-letting, minimising wait times and disruption for customers. Taking ownership of lettings related documentation, including tenancy agreements and sign-up/welcome packs, ensuring legal documents and rent related information are accurate. Coordinating and/or conducting viewings and sign-up/welcome visit appointments, ensuring information is shared with customers and colleagues ahead of appointments, and keeping customer wait times to a minimum. Creating, updating, and managing customer records, ensuring accurate information and documents are held and transferred within the appropriate housing management systems as required, and in line with data protection policy and regulation. Working collaboratively with colleagues and external partners to support the prompt turnaround of empty homes and handover of new build developments. Supporting with post-sign-up queries relating to the lettings or empty homes process. Keeping accurate and up to date records of all actions taken throughout the lettings process, including clear notes of communication with customers. Previous experience of lettings processes, ideally in a social housing environment, with experience of working with choice-based lettings, nominations from Local Authorities and rehousing options would be ideal from our client's perspective. In addition, solid understanding of Landlord and Tenant legislation as well as experience of using a housing management system (preferably CRM/Dynamics 365), would be highly desirable. Only applicants who are immediately available or on short notice (1-2 weeks) need apply, as our client is looking to fill these roles as soon as possible with interviews taking place in w/c Monday 20th October 2025.
Housing Options Officer Location: Market Street, RG12 1JD Start Date: ASAP Contract Duration: 2+ months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 28.33 per hour Job Ref: (phone number removed) Job Responsibilities Assist individuals and families with housing needs. Provide information and advice on housing options. Assess housing applications and eligibility. Work with other agencies to support clients. Maintain accurate records and reports. Person Specifications Must Have Experience in a housing or social work environment. Strong communication skills. Ability to work independently and as part of a team. Knowledge of housing legislation and policies. Good organizational and time management skills. Nice to Have Experience working with vulnerable groups. Familiarity with local housing resources and services. Additional language skills. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed.
Oct 21, 2025
Contractor
Housing Options Officer Location: Market Street, RG12 1JD Start Date: ASAP Contract Duration: 2+ months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 28.33 per hour Job Ref: (phone number removed) Job Responsibilities Assist individuals and families with housing needs. Provide information and advice on housing options. Assess housing applications and eligibility. Work with other agencies to support clients. Maintain accurate records and reports. Person Specifications Must Have Experience in a housing or social work environment. Strong communication skills. Ability to work independently and as part of a team. Knowledge of housing legislation and policies. Good organizational and time management skills. Nice to Have Experience working with vulnerable groups. Familiarity with local housing resources and services. Additional language skills. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed.
Are you passionate about preventing homelessness and helping people secure safe, sustainable housing? A West London local authority is looking for a dedicated and experienced Housing Advice & Homeless Prevention Officer to join their team for a 6-month interim contract. In this role, you'll deliver high-quality housing advice, assess homeless applications under Part VII of the Housing Act 1996, and proactively prevent homelessness through early intervention, tenancy sustainment, and effective use of housing options. You'll manage a busy and varied caseload, working with individuals and families at risk of homelessness. Strong communication, a detailed understanding of housing legislation, and a problem-solving mindset are essential. This is a hybrid role, with a minimum of 3 days per week in-office required. Key Responsibilities: Provide tailored, accurate housing advice and support to residents Assess homelessness applications and determine the Council's statutory duties Prevent homelessness through intervention, support, and referrals Manage complex casework to support move-on from temporary accommodation Advise on tenancy rights, rent arrears, benefits, and Right to Buy Work closely with private landlords, support services, and internal teams Identify and respond to safeguarding concerns, acting as lead where required Maintain accurate case records and support service performance targets Help manage departmental budgets and follow procurement procedures Suggest improvements to processes and contribute to service development Participate in cross-cutting projects and maintain ongoing professional development How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Oct 08, 2025
Contractor
Are you passionate about preventing homelessness and helping people secure safe, sustainable housing? A West London local authority is looking for a dedicated and experienced Housing Advice & Homeless Prevention Officer to join their team for a 6-month interim contract. In this role, you'll deliver high-quality housing advice, assess homeless applications under Part VII of the Housing Act 1996, and proactively prevent homelessness through early intervention, tenancy sustainment, and effective use of housing options. You'll manage a busy and varied caseload, working with individuals and families at risk of homelessness. Strong communication, a detailed understanding of housing legislation, and a problem-solving mindset are essential. This is a hybrid role, with a minimum of 3 days per week in-office required. Key Responsibilities: Provide tailored, accurate housing advice and support to residents Assess homelessness applications and determine the Council's statutory duties Prevent homelessness through intervention, support, and referrals Manage complex casework to support move-on from temporary accommodation Advise on tenancy rights, rent arrears, benefits, and Right to Buy Work closely with private landlords, support services, and internal teams Identify and respond to safeguarding concerns, acting as lead where required Maintain accurate case records and support service performance targets Help manage departmental budgets and follow procurement procedures Suggest improvements to processes and contribute to service development Participate in cross-cutting projects and maintain ongoing professional development How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
Oct 08, 2025
Seasonal
Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
A local authority in South East London are seeking a proactive and dedicated Temporary Accommodation Officer to join their Housing team. You will be responsible for the day-to-day management of temporary accommodation, including council-owned units, Registered Provider stock, private sector leased properties, and emergency placements. The role includes providing tenancy management and support services to homeless households, overseeing placements, and ensuring accommodation is safe, suitable, and well-maintained. Key Responsibilities: Manage a caseload of households in temporary accommodation, carrying out property visits and tenancy checks. Complete sign-up processes for new placements and act as the main point of contact for tenants. Report and follow up on property repairs, working with internal teams and landlords to maintain housing standards. Identify and refer households with support needs to relevant support and resettlement services. Monitor rent accounts, address arrears, and work to minimise income loss. Liaise with Housing Benefits, external agencies, and landlords to support claims and ensure compliance. Serve legal notices, represent the council in court proceedings, and manage possession actions where necessary. Investigate and respond to tenancy breaches, abandoned properties, and unauthorised occupation. Provide advice to residents on tenancy rights, housing options, and support with moving into permanent accommodation. Maintain accurate case records and contribute to reports and service performance data. Participate in the out-of-hours emergency rota and other service-wide activities. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Oct 08, 2025
Contractor
A local authority in South East London are seeking a proactive and dedicated Temporary Accommodation Officer to join their Housing team. You will be responsible for the day-to-day management of temporary accommodation, including council-owned units, Registered Provider stock, private sector leased properties, and emergency placements. The role includes providing tenancy management and support services to homeless households, overseeing placements, and ensuring accommodation is safe, suitable, and well-maintained. Key Responsibilities: Manage a caseload of households in temporary accommodation, carrying out property visits and tenancy checks. Complete sign-up processes for new placements and act as the main point of contact for tenants. Report and follow up on property repairs, working with internal teams and landlords to maintain housing standards. Identify and refer households with support needs to relevant support and resettlement services. Monitor rent accounts, address arrears, and work to minimise income loss. Liaise with Housing Benefits, external agencies, and landlords to support claims and ensure compliance. Serve legal notices, represent the council in court proceedings, and manage possession actions where necessary. Investigate and respond to tenancy breaches, abandoned properties, and unauthorised occupation. Provide advice to residents on tenancy rights, housing options, and support with moving into permanent accommodation. Maintain accurate case records and contribute to reports and service performance data. Participate in the out-of-hours emergency rota and other service-wide activities. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Portfolio Manager Salary & Grade £44,111 per annum (pay award pending) Grade 8 Location Wellington House, Post Title Portfolio Manager Hours Full time 37 hours per week Tenure Permanent If this post is advertised on a full-time basis, please note that the Combined Authority will consider requests for part-time working and/or job share. Please discuss your preferred working requirements with the manager at interview. We currently have a vacancy for a Portfolio Manager to join our Portfolio Management Office. The Portfolio Management Office is responsible for monitoring and reporting on portfolios of programmes and projects which the Combined Authority funds (annual budget circa £433m in 2025/26). The schemes are delivered directly by the Combined Authority or through one of our partner organisations (in the public and private sector). We use financial data and information on performance, progress, risks and issues to inform the management of our programmes and projects and inform the Combined Authority s decision making processes. The schemes that the Combined Authority promotes and funds cover a broad range such as infrastructure schemes covering transport, housing, regeneration, and clean growth, as well as digital connectivity and business support. In 2021 the £1.8bn devolution deal was secured for West Yorkshire. This meant the first Mayor of West Yorkshire was subsequently elected, with Tracy Brabin taking up the post in May 2021. The devolution deal and election of the Mayor has enabled us to start to drive up living standards for local communities while tackling the climate emergency and helping to deliver our commitment to become a net zero carbon city region by 2038. It is an exciting time to be joining the Mayoral Combined Authority. We have a wide variety of impactful projects that we are working on which will help shape the West Yorkshire region. To find out more about the work the Combined Authority is involved with, take a look at our latest news stories. It is important that you demonstrate how your breadth of experience, knowledge and skills align with the role when applying. We have therefore created comprehensive guidance for candidates, and you are strongly urged to read this before completing your application form. Please visit our Advice for Candidates webpage to find this guidance and further support in completing your application form. Visit our 'Life at West Yorkshire Combined Authority' webpage to find out what our staff have to say about working here. The Role Reporting into the Portfolio Lead, your key responsibilities will include: Monitoring and analysis of a portfolio of programmes, to support delivery across the West Yorkshire Combined Authority and partners. 2 Support the Portfolio Lead with reporting on the performance of funding programmes as necessary through Combined Authority Governance processes, directly to external funding bodies and internally to Combined Authority officers. Management of individual project and programme finances including claims, income and ensuring compliance with the assurance framework, financial regulations, funding body and audit requirements. Please review the Role Profile for more information about the responsibilities. Please note the successful candidate may not be required to undertake any line management responsibilities. About You You will have the following key skills, attributes, education and experience: Educated or experienced to Degree level in a relevant field or relevant demonstrable practical experience. Relevant and recent experience of managing a range of funding programmes. Proficient at data analysis, interpretation and manipulation. Experience of providing support and advice on complex issues. Understanding of programme and project management methodologies, including risk management and benefits realisation. Our Offer Alongside a competitive salary, we offer an excellent benefits package including: Work your way From flexible and agile working options, including a generous flexi-time scheme to help you balance your personal life and career. Time to recharge Enjoy 28 days of annual leave (with increases based on length of service), plus all Bank Holidays. Free greener travel across West Yorkshire Cover your commute sustainably with unlimited free bus and rail travel using the MCard (Zones 1 5). Secure your future Benefit from a highly competitive Local Government Pension Scheme. Investing in you Take advantage of fully funded professional development, regular training, and up to 3 paid volunteering days per year. Grow with us Incremental salary progression for most roles and annual cost of living increases. Family first We offer enhanced parental and bereavement leave, plus other family-friendly policies to support you when it matters most. Your wellbeing, our priority Access 24/7 free confidential counselling services and the Headspace app for you and up to 5 family or friends. Modern workspace in a prime location Work in bright, contemporary offices just a 2-minute walk from Leeds Train Station, fully equipped with the latest tech. Take a look at our Employee Benefits webpage to find out more. To Apply If this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements under the About You section of the advert and criteria within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form. If you would like to discuss this role in more detail, please contact Ben Whitaker Further Information Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases on an annual basis. Due to the high volumes of applications we receive, unfortunately we are unable to respond to every applicant. If you have not heard from us within four weeks of the closing date, please assume that on this occasion your application has not been successful. We do however thank you for your application and encourage you to continue looking for roles on our Careers with Us website page.
Oct 08, 2025
Full time
Portfolio Manager Salary & Grade £44,111 per annum (pay award pending) Grade 8 Location Wellington House, Post Title Portfolio Manager Hours Full time 37 hours per week Tenure Permanent If this post is advertised on a full-time basis, please note that the Combined Authority will consider requests for part-time working and/or job share. Please discuss your preferred working requirements with the manager at interview. We currently have a vacancy for a Portfolio Manager to join our Portfolio Management Office. The Portfolio Management Office is responsible for monitoring and reporting on portfolios of programmes and projects which the Combined Authority funds (annual budget circa £433m in 2025/26). The schemes are delivered directly by the Combined Authority or through one of our partner organisations (in the public and private sector). We use financial data and information on performance, progress, risks and issues to inform the management of our programmes and projects and inform the Combined Authority s decision making processes. The schemes that the Combined Authority promotes and funds cover a broad range such as infrastructure schemes covering transport, housing, regeneration, and clean growth, as well as digital connectivity and business support. In 2021 the £1.8bn devolution deal was secured for West Yorkshire. This meant the first Mayor of West Yorkshire was subsequently elected, with Tracy Brabin taking up the post in May 2021. The devolution deal and election of the Mayor has enabled us to start to drive up living standards for local communities while tackling the climate emergency and helping to deliver our commitment to become a net zero carbon city region by 2038. It is an exciting time to be joining the Mayoral Combined Authority. We have a wide variety of impactful projects that we are working on which will help shape the West Yorkshire region. To find out more about the work the Combined Authority is involved with, take a look at our latest news stories. It is important that you demonstrate how your breadth of experience, knowledge and skills align with the role when applying. We have therefore created comprehensive guidance for candidates, and you are strongly urged to read this before completing your application form. Please visit our Advice for Candidates webpage to find this guidance and further support in completing your application form. Visit our 'Life at West Yorkshire Combined Authority' webpage to find out what our staff have to say about working here. The Role Reporting into the Portfolio Lead, your key responsibilities will include: Monitoring and analysis of a portfolio of programmes, to support delivery across the West Yorkshire Combined Authority and partners. 2 Support the Portfolio Lead with reporting on the performance of funding programmes as necessary through Combined Authority Governance processes, directly to external funding bodies and internally to Combined Authority officers. Management of individual project and programme finances including claims, income and ensuring compliance with the assurance framework, financial regulations, funding body and audit requirements. Please review the Role Profile for more information about the responsibilities. Please note the successful candidate may not be required to undertake any line management responsibilities. About You You will have the following key skills, attributes, education and experience: Educated or experienced to Degree level in a relevant field or relevant demonstrable practical experience. Relevant and recent experience of managing a range of funding programmes. Proficient at data analysis, interpretation and manipulation. Experience of providing support and advice on complex issues. Understanding of programme and project management methodologies, including risk management and benefits realisation. Our Offer Alongside a competitive salary, we offer an excellent benefits package including: Work your way From flexible and agile working options, including a generous flexi-time scheme to help you balance your personal life and career. Time to recharge Enjoy 28 days of annual leave (with increases based on length of service), plus all Bank Holidays. Free greener travel across West Yorkshire Cover your commute sustainably with unlimited free bus and rail travel using the MCard (Zones 1 5). Secure your future Benefit from a highly competitive Local Government Pension Scheme. Investing in you Take advantage of fully funded professional development, regular training, and up to 3 paid volunteering days per year. Grow with us Incremental salary progression for most roles and annual cost of living increases. Family first We offer enhanced parental and bereavement leave, plus other family-friendly policies to support you when it matters most. Your wellbeing, our priority Access 24/7 free confidential counselling services and the Headspace app for you and up to 5 family or friends. Modern workspace in a prime location Work in bright, contemporary offices just a 2-minute walk from Leeds Train Station, fully equipped with the latest tech. Take a look at our Employee Benefits webpage to find out more. To Apply If this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements under the About You section of the advert and criteria within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form. If you would like to discuss this role in more detail, please contact Ben Whitaker Further Information Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases on an annual basis. Due to the high volumes of applications we receive, unfortunately we are unable to respond to every applicant. If you have not heard from us within four weeks of the closing date, please assume that on this occasion your application has not been successful. We do however thank you for your application and encourage you to continue looking for roles on our Careers with Us website page.
We're looking for a proactive and experienced ASB Officer to support our social housing client on a 3 month temporary contract. This is a full time (37-hour per week) contract, with hybrid working. You will require a driving licence with access to your own vehicle and valid business insurance. Your new role Lead on complex ASB cases, particularly those involving persistent behaviour or legal enforcement Support Housing Officers with case advice, evidence gathering, and escalation procedures Prepare and serve notices, draft witness statements, and manage documentation for court proceedings Attend court hearings, presenting evidence and supporting victims & witnesses throughout the legal process Refer tenants to support services and mediation where appropriate Engage with residents and communities to promote awareness of ASB policies and provide a visible presence. Represent the group at multi-agency panels and community safety meetings, working collaboratively with internal teams, local authorities, police and other partners to deliver joined-up solutions What you'll need to succeed Proven experience managing ASB and tenancy enforcement in a social housing setting Strong working knowledge of housing legislation, tenancy law, and enforcement procedures Confidence in preparing legal documentation and presenting evidence in court Excellent communication skills with the ability to support vulnerable tenants and liaise with external agencies What you'll get in return Weekly pay Competitive hourly rates Hybrid working flexibility PAYE or Umbrella options Mileage reimbursement What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Oct 07, 2025
Full time
We're looking for a proactive and experienced ASB Officer to support our social housing client on a 3 month temporary contract. This is a full time (37-hour per week) contract, with hybrid working. You will require a driving licence with access to your own vehicle and valid business insurance. Your new role Lead on complex ASB cases, particularly those involving persistent behaviour or legal enforcement Support Housing Officers with case advice, evidence gathering, and escalation procedures Prepare and serve notices, draft witness statements, and manage documentation for court proceedings Attend court hearings, presenting evidence and supporting victims & witnesses throughout the legal process Refer tenants to support services and mediation where appropriate Engage with residents and communities to promote awareness of ASB policies and provide a visible presence. Represent the group at multi-agency panels and community safety meetings, working collaboratively with internal teams, local authorities, police and other partners to deliver joined-up solutions What you'll need to succeed Proven experience managing ASB and tenancy enforcement in a social housing setting Strong working knowledge of housing legislation, tenancy law, and enforcement procedures Confidence in preparing legal documentation and presenting evidence in court Excellent communication skills with the ability to support vulnerable tenants and liaise with external agencies What you'll get in return Weekly pay Competitive hourly rates Hybrid working flexibility PAYE or Umbrella options Mileage reimbursement What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
An exciting opportunity has emerged for a Housing Options Officer to join one of Adecco Public Sector's Local Authority clients in a temporary contract, initially for 6 months (but highly likely to be extended). Our client is based in North London and this is a full time role for 36 hours per week, Monday to Friday, and working just two days each week from their office. This role involves strong homeless decision making skills so excellent housing legislation knowledge is essential. Our client uses Jigsaw, so previous experience of using this system before in local government would be ideal, but is not essential. Due to the busy nature of the role, the client is keen for applicants to possess previous experience of: Interviewing clients and resolving all housing problems. Processing claims for homeless applications as required under Part VII of the Housing Act 1996 (as amended). Advising and preventing homelessness by offering the correct advice to clients approaching the Council as homeless. Assessing whether those who are threatened with homelessness qualify for private sector options under the Housing Act, Part VII, as amended. Having regard to the Homelessness Code of Guidance and the Council's Homelessness Prevention and resilience agenda. Writing accurate section 184 decision letters Sound knowledge of Housing and Homelessness Law and experience in resolving complex housing problems. Administrative skills to manage caseload and work effectively in a team of 6-8 officers Ability to deal with very demanding service users and partners, and have strong IT and admin skills. Updating PHP's (Personal Housing Plans) As the client is keen for the candidate to hit the ground running previous experience of carrying out a similar role with a local authority client in the last two years would be hugely beneficial. Strong knowledge of the Homelessness Reduction Act is also important. A car driver is not required. Only applicants who feel they meet the above criteria and can start on short notice (1 weeks' maximum) need apply.
Oct 07, 2025
Seasonal
An exciting opportunity has emerged for a Housing Options Officer to join one of Adecco Public Sector's Local Authority clients in a temporary contract, initially for 6 months (but highly likely to be extended). Our client is based in North London and this is a full time role for 36 hours per week, Monday to Friday, and working just two days each week from their office. This role involves strong homeless decision making skills so excellent housing legislation knowledge is essential. Our client uses Jigsaw, so previous experience of using this system before in local government would be ideal, but is not essential. Due to the busy nature of the role, the client is keen for applicants to possess previous experience of: Interviewing clients and resolving all housing problems. Processing claims for homeless applications as required under Part VII of the Housing Act 1996 (as amended). Advising and preventing homelessness by offering the correct advice to clients approaching the Council as homeless. Assessing whether those who are threatened with homelessness qualify for private sector options under the Housing Act, Part VII, as amended. Having regard to the Homelessness Code of Guidance and the Council's Homelessness Prevention and resilience agenda. Writing accurate section 184 decision letters Sound knowledge of Housing and Homelessness Law and experience in resolving complex housing problems. Administrative skills to manage caseload and work effectively in a team of 6-8 officers Ability to deal with very demanding service users and partners, and have strong IT and admin skills. Updating PHP's (Personal Housing Plans) As the client is keen for the candidate to hit the ground running previous experience of carrying out a similar role with a local authority client in the last two years would be hugely beneficial. Strong knowledge of the Homelessness Reduction Act is also important. A car driver is not required. Only applicants who feel they meet the above criteria and can start on short notice (1 weeks' maximum) need apply.
Housing Options Officer - 3-Month Contract Hybrid - North London Are you passionate about helping people find safe, stable housing? We're looking for a Housing Options Officer to join our North London team on an initial 3-month contract, with a flexible hybrid working arrangement. What you'll do: Provide housing advice and support to clients, preventing homelessness where possible. Assess housing needs and develop practical, tailored solutions. Work with landlords, housing associations, and partner agencies to secure accommodation. Maintain accurate records and ensure compliance with housing policies. What we're looking for: Experience in housing, homelessness, or related social services. Knowledge of housing legislation and local housing options. Excellent communication and problem-solving skills. Ability to work independently and manage a varied caseload. Why join us? Hybrid working arrangement. Gain valuable experience in a fast-paced, rewarding sector. Competitive rate (TBC). Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Oct 07, 2025
Contractor
Housing Options Officer - 3-Month Contract Hybrid - North London Are you passionate about helping people find safe, stable housing? We're looking for a Housing Options Officer to join our North London team on an initial 3-month contract, with a flexible hybrid working arrangement. What you'll do: Provide housing advice and support to clients, preventing homelessness where possible. Assess housing needs and develop practical, tailored solutions. Work with landlords, housing associations, and partner agencies to secure accommodation. Maintain accurate records and ensure compliance with housing policies. What we're looking for: Experience in housing, homelessness, or related social services. Knowledge of housing legislation and local housing options. Excellent communication and problem-solving skills. Ability to work independently and manage a varied caseload. Why join us? Hybrid working arrangement. Gain valuable experience in a fast-paced, rewarding sector. Competitive rate (TBC). Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Temporary Accommodation Officer About The Role Do you have experience in working with vulnerable people with complex needs in a Housing, Hostel or Supported Accommodation environment? We have a new Housing job opportunity where you will be working with a team of Housing professionals with the aim of supporting some of the districts most vulnerable adults to move on from temporary accommodation. You will be managing all temporary and emergency accommodation placements on behalf of Cotswold District Council. The role involves working closely with homeless clients in various emergency accommodation arrangements. The aim is to assist these individuals in accessing affordable housing options and ultimately reducing the time they spend in short-term accommodation. • You will be based primarily within one of our Hostels working intensively with homeless clients to enable them to access the full range of affordable housing options with the aim of reducing time spent in short term accommodation. • The role involves travel across our district to visit homelessness households in their temporary accommodation (including Hostels and various B&B s) with the aim of assisting them with maximising all of the housing options available to them to ensure that they are able to move on from temporary accommodation as soon as possible. • Create bespoke Tenancy Ready plans for each client and ensure that they have access to the appropriate support and resources to achieve this. • You will also take part in assisting the Temporary Accommodation Supervisor in ensuring that full risk assessments are carried out on each client before being offered a placement in Council managed accommodation. • Assist with the daily running of the homeless hostel s, ensure repairs are promptly reported to the Property Service Team and assist with ensuring H&S risk assessments are up to date and adhered to. What we are looking for Someone who values structure, confidentiality, and professionalism as much as they do empathy and support. You will be expected to handle sensitive personal information with the utmost discretion, in line with GDPR and safeguarding protocols. Maintaining client confidentiality is non-negotiable in this role. This role requires a strong understanding of professional boundaries and the ability to maintain them even in emotionally complex situations. This is a rewarding but demanding role ideal for someone who thrives on helping others in crisis, but who understands the importance of clear boundaries, resilience, and confidentiality. You will need resilience and adaptability as you will often work with people experiencing stress, crisis, or confrontation, so it is essential you can manage these situations calmly and confidently. Being emotionally resilient and understand how to support others without becoming personally involved or emotionally entangled. Teamwork is essential for this role to work effectively with colleagues and external agencies. Please note you will be based at the hostel 5 days a week and will need the ability to travel as required. For more information about this role please see the Job Description/Person Specification. You will need • GCSEs (5 A-Cs or equivalent, including Maths and English) • Experience of working in a Housing, Supported Housing or Homelessness focused service • Experience of working with vulnerable people and people with complex needs Special Conditions • Full UK Driving Licence with access to a vehicle for work purposes • DBS Check Publica is a unique place to work we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs. What can we do for you • Flexible working arrangements (depending on the role) • 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice • Health cash plan giving you cash back on health, dental and eye care • Pension scheme with a good employer contribution of 7% of your earnings • Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues • Cycle to work scheme • Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars • Access to digital financial advice (covering your pension scheme, mortgages and other finances) • Generous sickness cover above statutory entitlements • Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury • Life assurance, currently four times your annual salary • These are just a handful of the benefits that you can enjoy when you join us! To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It s important that we re a good fit for each other, so let us know what s important to you and why you want to work for Publica Group Ltd. Your application will not be considered if you have not provided a supporting statement, in addition to your CV. Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years employment or education history (if applicable) and, in some cases, verification of criminal record. About Us You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
Oct 06, 2025
Full time
Temporary Accommodation Officer About The Role Do you have experience in working with vulnerable people with complex needs in a Housing, Hostel or Supported Accommodation environment? We have a new Housing job opportunity where you will be working with a team of Housing professionals with the aim of supporting some of the districts most vulnerable adults to move on from temporary accommodation. You will be managing all temporary and emergency accommodation placements on behalf of Cotswold District Council. The role involves working closely with homeless clients in various emergency accommodation arrangements. The aim is to assist these individuals in accessing affordable housing options and ultimately reducing the time they spend in short-term accommodation. • You will be based primarily within one of our Hostels working intensively with homeless clients to enable them to access the full range of affordable housing options with the aim of reducing time spent in short term accommodation. • The role involves travel across our district to visit homelessness households in their temporary accommodation (including Hostels and various B&B s) with the aim of assisting them with maximising all of the housing options available to them to ensure that they are able to move on from temporary accommodation as soon as possible. • Create bespoke Tenancy Ready plans for each client and ensure that they have access to the appropriate support and resources to achieve this. • You will also take part in assisting the Temporary Accommodation Supervisor in ensuring that full risk assessments are carried out on each client before being offered a placement in Council managed accommodation. • Assist with the daily running of the homeless hostel s, ensure repairs are promptly reported to the Property Service Team and assist with ensuring H&S risk assessments are up to date and adhered to. What we are looking for Someone who values structure, confidentiality, and professionalism as much as they do empathy and support. You will be expected to handle sensitive personal information with the utmost discretion, in line with GDPR and safeguarding protocols. Maintaining client confidentiality is non-negotiable in this role. This role requires a strong understanding of professional boundaries and the ability to maintain them even in emotionally complex situations. This is a rewarding but demanding role ideal for someone who thrives on helping others in crisis, but who understands the importance of clear boundaries, resilience, and confidentiality. You will need resilience and adaptability as you will often work with people experiencing stress, crisis, or confrontation, so it is essential you can manage these situations calmly and confidently. Being emotionally resilient and understand how to support others without becoming personally involved or emotionally entangled. Teamwork is essential for this role to work effectively with colleagues and external agencies. Please note you will be based at the hostel 5 days a week and will need the ability to travel as required. For more information about this role please see the Job Description/Person Specification. You will need • GCSEs (5 A-Cs or equivalent, including Maths and English) • Experience of working in a Housing, Supported Housing or Homelessness focused service • Experience of working with vulnerable people and people with complex needs Special Conditions • Full UK Driving Licence with access to a vehicle for work purposes • DBS Check Publica is a unique place to work we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs. What can we do for you • Flexible working arrangements (depending on the role) • 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice • Health cash plan giving you cash back on health, dental and eye care • Pension scheme with a good employer contribution of 7% of your earnings • Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues • Cycle to work scheme • Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars • Access to digital financial advice (covering your pension scheme, mortgages and other finances) • Generous sickness cover above statutory entitlements • Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury • Life assurance, currently four times your annual salary • These are just a handful of the benefits that you can enjoy when you join us! To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It s important that we re a good fit for each other, so let us know what s important to you and why you want to work for Publica Group Ltd. Your application will not be considered if you have not provided a supporting statement, in addition to your CV. Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years employment or education history (if applicable) and, in some cases, verification of criminal record. About Us You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
Support Worker - Supported Living / Mental Health - £26.9k to £28.8k + allowances + excellent benefits - SE London / Catford This is an opportunity for an experienced Support Worker to join a not-for-profit organisation that provides supported living and supported housing services for vulnerable individuals who have experienced social exclusion, disadvantages or homelessness but have retained the capacity to make independent choices. They work proactively with their partners to support their residents through their journey to independence and social inclusion. The Support Worker will take a person-centred approach and work within a high or medium support service, housing vulnerable adults with enduring mental health and challenging behaviours. The post holder will empower the residents and support them on their journey to independent living, whilst along the way help to make each day of their lives as fulfilling and meaningful as possible. SALARY ETC: £26.9k, reviewed to £28.8k after probation period. Sleep-in allowance when on sleep in shift, of £70 Excellent benefits package that includes; enhanced holidays, healthcare plan and wellness, learning and development, retail discounts, additional leave, events etc. Permanent, full-time role, 37.5 hours/week Various shifts on a rota basis, including day, evening and occasional weekend and sleep-in shifts (allowance paid for sleep-in shifts) South East London / Catford REQUIREMENTS: At least 2 years' experience as a Support Worker within mental health services/supported living services. Experience of providing high dependency support. Experience of working with 10 to 15 clients/caseloads at a time. Must be living in UK, with full rights to work in the UK (No Sponsorship available). Undergraduate degree or vocational qualification in health and social care. Good knowledge of mental health-related illnesses & awareness/experience of supported living. To be aware of the needs of service users of a supported living environment. Great administration and organisation skills. Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels. Self-motivated and able to use own initiative to find solutions. Warm and friendly demeanour with a positive and open-minded attitude. DUTIES TO INCLUDE: Commit to a 24hr premises rota to ensure safety and security of tenants and ensure that unauthorised persons are not permitted into the premises. To be responsible for a caseload of clients and for completing personalised needs and safety assessments, creating person centred support plans and identifying SMART goals with the active involvement of tenants and where possible their relatives and other professionals involved in their support provision. Review needs assessments, risk assessments and support plans regularly. Whilst liaising with Revenues & Benefit Officer, support tenants with welfare benefits and housing options. Manage daily interactions and tenant queries in a way which provides reassurance and understanding. Assist in the reception of tenants, relatives and visitors to the Accommodation and maintain excellent hospitality. Perform routine health, safety, security and surveillance checks to monitor tenant wellbeing. To handle incidents in a calm and professional manner and to fully record and report all occurrences. Ensure tenants are aware of all appointments and accompanied to such appointments if needed. Attend supervision sessions and training and review, external partner agencies. Supporting tenants with social inclusion, and empowering them to be involved in education and employment. To support in clearing and re-furnishing vacancy rooms in preparation for re-letting. To support clients to clean and tidy their rooms where this is an identified area of support.
Oct 06, 2025
Full time
Support Worker - Supported Living / Mental Health - £26.9k to £28.8k + allowances + excellent benefits - SE London / Catford This is an opportunity for an experienced Support Worker to join a not-for-profit organisation that provides supported living and supported housing services for vulnerable individuals who have experienced social exclusion, disadvantages or homelessness but have retained the capacity to make independent choices. They work proactively with their partners to support their residents through their journey to independence and social inclusion. The Support Worker will take a person-centred approach and work within a high or medium support service, housing vulnerable adults with enduring mental health and challenging behaviours. The post holder will empower the residents and support them on their journey to independent living, whilst along the way help to make each day of their lives as fulfilling and meaningful as possible. SALARY ETC: £26.9k, reviewed to £28.8k after probation period. Sleep-in allowance when on sleep in shift, of £70 Excellent benefits package that includes; enhanced holidays, healthcare plan and wellness, learning and development, retail discounts, additional leave, events etc. Permanent, full-time role, 37.5 hours/week Various shifts on a rota basis, including day, evening and occasional weekend and sleep-in shifts (allowance paid for sleep-in shifts) South East London / Catford REQUIREMENTS: At least 2 years' experience as a Support Worker within mental health services/supported living services. Experience of providing high dependency support. Experience of working with 10 to 15 clients/caseloads at a time. Must be living in UK, with full rights to work in the UK (No Sponsorship available). Undergraduate degree or vocational qualification in health and social care. Good knowledge of mental health-related illnesses & awareness/experience of supported living. To be aware of the needs of service users of a supported living environment. Great administration and organisation skills. Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels. Self-motivated and able to use own initiative to find solutions. Warm and friendly demeanour with a positive and open-minded attitude. DUTIES TO INCLUDE: Commit to a 24hr premises rota to ensure safety and security of tenants and ensure that unauthorised persons are not permitted into the premises. To be responsible for a caseload of clients and for completing personalised needs and safety assessments, creating person centred support plans and identifying SMART goals with the active involvement of tenants and where possible their relatives and other professionals involved in their support provision. Review needs assessments, risk assessments and support plans regularly. Whilst liaising with Revenues & Benefit Officer, support tenants with welfare benefits and housing options. Manage daily interactions and tenant queries in a way which provides reassurance and understanding. Assist in the reception of tenants, relatives and visitors to the Accommodation and maintain excellent hospitality. Perform routine health, safety, security and surveillance checks to monitor tenant wellbeing. To handle incidents in a calm and professional manner and to fully record and report all occurrences. Ensure tenants are aware of all appointments and accompanied to such appointments if needed. Attend supervision sessions and training and review, external partner agencies. Supporting tenants with social inclusion, and empowering them to be involved in education and employment. To support in clearing and re-furnishing vacancy rooms in preparation for re-letting. To support clients to clean and tidy their rooms where this is an identified area of support.