Care Coordinator

We are not able to consider skilled applicants or student applications for this role.

As a Care Coordinator, you will be the operational backbone of Nwando Care, directly responsible for ensuring our 97% client satisfaction rate is maintained through faultless rota management and resource allocation. You will turn referrals into stable, person-centred care packages, uphold our high standards, and play a key part in the operational success of our family-run organisation.

If you thrive in a fast-paced environment and possess a meticulous eye for detail, join a company dedicated to delivering support that keeps seniors and vulnerable adults safe and sound in their own homes.

Key Responsibilities: The Core of Care Delivery

You will manage the flow of care from enquiry to delivery, encompassing resource management, staff support, and quality oversight.

1. Rota Management & Service Organisation

• Own the Rota: Organise and produce complex weekly staff rotas, ensuring they are completed, distributed on time, and cover all client needs, including holiday, sickness, and emergency calls.

• Stable Care Packages: Ensure Service Users benefit from regular care staff and are allocated key workers, building stability and trust.

• Data Integrity: Take responsibility for all data input related to your specified area, maintaining accurate and up-to-date client and carer records.

2. Resource & People Management

• First Point of Contact: Serve as the primary contact for telephone calls from both clients and staff, dealing with queries efficiently and professionally.

• Policy Champion: Ensure that all staff adhere to company policies and procedures, taking appropriate action and reporting any inconsistencies to the Branch Manager.

• On-Call Duty: Provide essential on-call cover in rotation with other care staff.

3. Quality, Compliance, and Client Journey

• New Referrals: Efficiently process new client referrals from social services, private individuals, and other organisations.

• Quality Management: Manage the client review process, allocating Care Managers for new client assessments and keeping meticulous records of review dates.

• Feedback Handling: Log all compliments and complaints accurately, escalating any concerns or complaints about the company or its employees to the Branch Manager immediately.

• Liaison: Effectively communicate necessary service information to clients and staff, and liaise with external stakeholders such as social workers.

Candidate Profile

• Proven experience as a Care Co-ordinator or in a similar fast-paced scheduling/logistics role within the domiciliary care sector is essential.

• Exceptional organisational skills and an absolute commitment to detail and accuracy.

• A strong, empathetic communicator capable of managing demanding client and staff queries.

• Sound knowledge of care standards and regulatory requirements.

• Proficiency with care management software and IT systems for data input and rota production.

Benefits of Joining Nwando Care

• Work for a "Good" Rated Provider: Join a team where quality is a primary focus, as evidenced by our CQC rating and high client satisfaction.

• Refer-a-friend scheme

• A Values-Driven Environment: Be part of a family-run organisation that prioritises quality over quantity and offers person-centred support.

• 30 days annual leave

• Impact: Your work is central to enabling vulnerable adults and seniors to live independent and fulfilling lives in the comfort of their own homes.

• Car allowance for drivers

• Bonus schemes available for the team

• Monthly team lunches on us