Product Manager

Business Unit: Commercial, Personal Banking
Salary range: £37,600 - £47,000 per annum DOE + benefits
Location: UK Remote
Contract type: Permanent

Our Team

It's our responsibility to manage the execution of the day-to-day, BAU product management lifecycle ensuring the Personal Banking products, which include Current Accounts, Debit cards and Overdrafts. Through various activities such as Consumer Duty assessments and monitoring, we ensure our products and services are fit for purpose and provide customers with the right outcomes, right information, at the right price, at the right time. All this needs to be delivered whilst meeting our commercial objectives and ensuring the fundamental governance requirements of day-to-day product and supplier management are applied.

Committing to deliver a market leading product experience will delight our customers and realise our strategic vision for the Digital Banking business

We are proud of our disruptive approach to continuously strengthen our product portfolios. To ensure the right customer experience we need to embed effective product management principles.

What you'll be doing

• Managing Products within the Personal Banking Team, primarily focusing on Overdrafts for Personal and Private Banking customers.
• SME for Personal Overdrafts, interacting and supporting colleagues from the immediate Product Management Team and those from other Teams / Areas.
• Completing Product & Fair Value Assessments and ongoing monitoring to ensure we are aligning with Consumer Duty regulation and in turn identifying and implementing improvements to provide good outcomes for customers.
• Owning and ensuring our HCCR strategy is fit for purpose, including the undertaking of regular review.
• Leading and supporting appropriate activity and actions to ensure the personal deposit products are meeting the needs of customers whilst working with colleagues across the team and other business areas ensuring that the customer experience is best in class.
• Ensuring that the customer remains at the heart of every decision with consideration given to the product journey and experience associated with any change.
• Maintaining a good working knowledge of the market and competitor movements ensuring that our products and features remain appropriate.
• Supporting the compliance and reporting of all regulatory standards across personal deposits.
• SME resource to support other members of the team for product strategy and regulatory enhancements as well as other Business functions and areas.
• Ensuring accurate content of all product-based customer literature and support materials including terms and conditions, brochures and promotional material in conjunction with Marketing.
• Supporting the NBS Integration Project.

We need you to have

• Expert understanding of the Personal Banking products we offer to customers and how they compare across the UK Market.
• Expert knowledge and understanding of Personal Overdrafts and associated regulations / requirements.
• Significant knowledge of the FCA High Cost of Credit Review (HCCR).
• Consumer Duty knowledge / experience.
• Analytical skills with the ability track performance and trends to present output and recommendations.
• A problem-solving mind-set - you'll need to be open minded, always learning and love to ask 'why.
• Presentation skills, both written and verbal with the ability to challenge and be challenged.
• A great team player with a keen interest in collaboration and setting common goals.
• Ability to develop and maintain key relationships with internal stakeholders to ensure changes are understood and implemented.
• Insatiable curiosity with a desire to challenge the status quo, think outside the box and make Smart Disruption a reality.
• Flexibility and willingness to support initiatives with an ability to prioritise numerous activities.

It's a bonus if you have but not essential

• Customer Process Experience - an awareness of how our customers can both acquire and service their Personal Banking products.
• Change Management - An understanding the processes of successful change projects and an idea of Agile Project delivery methodology.
• UK Regulatory Framework - An understanding of the UK Regulatory System (BCOBS, ICOBS, PSR, ISA Regs, Consumer Duty).

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year .
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you'll enjoy these benefits from day one.

If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.