Acquisition Delivery Manager Reading - Hybrid-working At MBNL, our mission is clear: Managing the Mobile Infrastructure to Enable Digital Britain . As the UK's largest network-sharing joint venture, we are at the forefront of industry transformation, delivering innovative solutions that shape the future of connectivity. This role sits in the Acquisition Delivery Team, part of the Property & Legal department which is accountable for acquisition, estate management and implementation of property and planning strategies across the shared and unilateral network property portfolio, ensuring partners & suppliers adhere to agreed guidelines when undertaking work or upgrades on the property estate, initially focused on the front-end acquisition in terms of identifying and delivering a new shared site post NTQ As an Acquisition Delivery Manager, you will work closely with the Asset Delivery Team, Design, Build, Transmission and wider Property and Legal teams and other departments to deliver acquisition requirements. This is a hybrid role with a minimum of 2 days per week in our Central Reading office. What you will do: Be responsible for the day-to-day management of third-party suppliers and work with other functional teams to deliver the acquisition of replacement sites, specifically managing the front end site selection Work with the nominated Commercial Lead to manage supplier performance. Deal with ad hoc site-specific issues. Understand any issues, develop potential solution(s), and ensure the delivery to a satisfactory conclusion, using a variety of means, including visiting sites / landlords where necessary. Take initiative for continuous improvement across acquisition processes, guidance documentation, and capabilities. Ensure data integrity and reporting internally and to shareholders. What we are looking for: Property knowledge Experience in running / delivering telecoms ADC projects. Have worked in an Operator, Managed Service Supplier or Small Works Contractor Environment Telecoms experience. Stakeholder Engagement and Management Experience Nice to have: Property related qualifications, e.g. RICS or CAAV membership or comparable experience. Experience with Sitetracker, training will be provided. MBNL - building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited. Project People is acting as an Employment Agency in relation to this vacancy.
Oct 28, 2025
Full time
Acquisition Delivery Manager Reading - Hybrid-working At MBNL, our mission is clear: Managing the Mobile Infrastructure to Enable Digital Britain . As the UK's largest network-sharing joint venture, we are at the forefront of industry transformation, delivering innovative solutions that shape the future of connectivity. This role sits in the Acquisition Delivery Team, part of the Property & Legal department which is accountable for acquisition, estate management and implementation of property and planning strategies across the shared and unilateral network property portfolio, ensuring partners & suppliers adhere to agreed guidelines when undertaking work or upgrades on the property estate, initially focused on the front-end acquisition in terms of identifying and delivering a new shared site post NTQ As an Acquisition Delivery Manager, you will work closely with the Asset Delivery Team, Design, Build, Transmission and wider Property and Legal teams and other departments to deliver acquisition requirements. This is a hybrid role with a minimum of 2 days per week in our Central Reading office. What you will do: Be responsible for the day-to-day management of third-party suppliers and work with other functional teams to deliver the acquisition of replacement sites, specifically managing the front end site selection Work with the nominated Commercial Lead to manage supplier performance. Deal with ad hoc site-specific issues. Understand any issues, develop potential solution(s), and ensure the delivery to a satisfactory conclusion, using a variety of means, including visiting sites / landlords where necessary. Take initiative for continuous improvement across acquisition processes, guidance documentation, and capabilities. Ensure data integrity and reporting internally and to shareholders. What we are looking for: Property knowledge Experience in running / delivering telecoms ADC projects. Have worked in an Operator, Managed Service Supplier or Small Works Contractor Environment Telecoms experience. Stakeholder Engagement and Management Experience Nice to have: Property related qualifications, e.g. RICS or CAAV membership or comparable experience. Experience with Sitetracker, training will be provided. MBNL - building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited. Project People is acting as an Employment Agency in relation to this vacancy.
Business Development Manager Telecoms / Utilities Location: Manchester, Birmingham, or Bracknell Salary: Circa £60,000 basic + Car Allowance (TBC) + Attractive Bonus/Commission Scheme Contract Type: Permanent Hybrid (Field, Office, & Remote Working) About the Role We are working in partnership with a leading provider in the Telecoms and Utilities infrastructure space, who are expanding their commercial footprint across Water, Gas, and Civils sectors while continuing to deliver within Telecoms . As part of their ongoing growth, they re seeking an ambitious and results-driven Business Development Manager to join their team. This is an exciting opportunity to play a key role in driving new business and securing major projects and contracts across the UK. Key Responsibilities Drive new business acquisition across the Telecoms and Utilities sectors, focusing on identifying, developing, and converting new client opportunities. Manage the full sales lifecycle from lead generation through to contract negotiation and close. Build and maintain strong relationships with decision-makers within key target organisations. Work closely with internal teams (Operations, Delivery, and Commercial) to ensure a seamless handover and delivery of new contracts. Represent the business at industry events, client meetings, and networking opportunities. Maintain an up-to-date understanding of market trends, competitor activity, and sector developments. Consistently meet and exceed agreed sales and revenue targets . About You We re looking for a driven, self-motivated individual who thrives in a sales-led environment and enjoys being out in front of customers. Essential Experience & Skills: Proven B2B sales experience , ideally within Telecoms, Utilities, or Infrastructure sectors. Strong track record of winning new business and developing long-term client relationships. Excellent communication, negotiation, and presentation skills. Ability to work autonomously, manage your own pipeline, and deliver against commercial targets. Full UK driving licence and willingness to travel to client sites across the region. Desirable: Experience spanning both Telecoms and Utilities sectors (Water, Gas, Civils). Established network of industry contacts within infrastructure or construction-related industries. Rewards & Benefits Circa £60,000 base salary Car allowance (to be confirmed) Choice between: Commission structure , or Quarterly bonus scheme up to 50% of annual salary per quarter Hybrid working flexibility to work from home, the office, and on the road Genuine opportunity to shape and grow a key area of the business Start Date ASAP our client is ready to hire but won t compromise on quality. Why Join? This is a unique chance to join a forward-thinking, fast-growing business with ambitious expansion plans across Telecoms and Utilities. If you re motivated by sales success and looking to make an impact in a dynamic, evolving sector, we d love to hear from you.
Oct 22, 2025
Full time
Business Development Manager Telecoms / Utilities Location: Manchester, Birmingham, or Bracknell Salary: Circa £60,000 basic + Car Allowance (TBC) + Attractive Bonus/Commission Scheme Contract Type: Permanent Hybrid (Field, Office, & Remote Working) About the Role We are working in partnership with a leading provider in the Telecoms and Utilities infrastructure space, who are expanding their commercial footprint across Water, Gas, and Civils sectors while continuing to deliver within Telecoms . As part of their ongoing growth, they re seeking an ambitious and results-driven Business Development Manager to join their team. This is an exciting opportunity to play a key role in driving new business and securing major projects and contracts across the UK. Key Responsibilities Drive new business acquisition across the Telecoms and Utilities sectors, focusing on identifying, developing, and converting new client opportunities. Manage the full sales lifecycle from lead generation through to contract negotiation and close. Build and maintain strong relationships with decision-makers within key target organisations. Work closely with internal teams (Operations, Delivery, and Commercial) to ensure a seamless handover and delivery of new contracts. Represent the business at industry events, client meetings, and networking opportunities. Maintain an up-to-date understanding of market trends, competitor activity, and sector developments. Consistently meet and exceed agreed sales and revenue targets . About You We re looking for a driven, self-motivated individual who thrives in a sales-led environment and enjoys being out in front of customers. Essential Experience & Skills: Proven B2B sales experience , ideally within Telecoms, Utilities, or Infrastructure sectors. Strong track record of winning new business and developing long-term client relationships. Excellent communication, negotiation, and presentation skills. Ability to work autonomously, manage your own pipeline, and deliver against commercial targets. Full UK driving licence and willingness to travel to client sites across the region. Desirable: Experience spanning both Telecoms and Utilities sectors (Water, Gas, Civils). Established network of industry contacts within infrastructure or construction-related industries. Rewards & Benefits Circa £60,000 base salary Car allowance (to be confirmed) Choice between: Commission structure , or Quarterly bonus scheme up to 50% of annual salary per quarter Hybrid working flexibility to work from home, the office, and on the road Genuine opportunity to shape and grow a key area of the business Start Date ASAP our client is ready to hire but won t compromise on quality. Why Join? This is a unique chance to join a forward-thinking, fast-growing business with ambitious expansion plans across Telecoms and Utilities. If you re motivated by sales success and looking to make an impact in a dynamic, evolving sector, we d love to hear from you.
Senior Contact Centre Engineer (UC/Telephony) Full Time Permanent Hybrid - London SE1 (1 day per week onsite) £70-80K basic + benefits (5% pension, 25 days hols, life insurance, medical cover) Are you an experienced Senior Contact Centre Engineer looking for a new challenge? Do you have a background in Telephony + UC with a strong understanding of design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone and Genesys along with hands-on telecoms or VoIP engineering experience and deep understanding of SIP, PSTN, SBCs and IP telephony? Here at ARM we are recruiting for a full time permanent Senior Contact Centre Engineer for a global IT services and consultancy client of ours. Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Overview: We are seeking a seasoned professional with a strong telecom and contact centre background to lead the design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone, Genesys or Avaya. This hands-on role combines deep telephony expertise with practical experience in IVR design, queue management, and CRM integration. The successful candidate will act as a technical authority, mentoring junior engineers while delivering high-impact contact centre solutions for enterprise clients. Responsibilities: Solution Delivery and Integration: . Lead technical delivery of contact centre implementations across voice and digital channels. . Design and deploy IVR and queuing strategies aligned with customer experience objectives. . Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: . Manage configurations and troubleshooting for SIP trunks, PSTN access, SBCs, and PBX systems. . Implement contact centre components within NICE CXone, Genesys Cloud or Avaya platforms. . Design and support emergency routing and system failover scenarios. Application Integration: . Deliver CRM and third-party app integrations using REST or SOAP APIs. . Coordinate data flows between telephony platforms and business systems (Salesforce, Dynamics, etc.). . Conduct testing and validation of integration use cases. Technical Leadership: . Serve as an escalation point for complex contact centre infrastructure issues. . Mentor and support junior engineers and technical consultants. . Contribute to solution design documentation, handovers, and client technical briefings. Client Collaboration: . Participate in technical discovery workshops and requirement-gathering sessions. . Align solution architecture to client business goals. . Communicate clearly with technical and non-technical stakeholders. Qualifications: Required Skills & Experience: . 5yrs+ hands-on in telecoms or VoIP engineering roles, with at least 2 years in contact centre environments. . Strong experience with NICE CXone, Genesys or Avaya contact centre platforms. . Deep understanding of SIP, PSTN, SBCs, and IP telephony fundamentals. . Integration experience with CRMs and enterprise systems using web services/APIs. . Strong communication and stakeholder management skills. Preferred Skills: . Certifications in NICE CXone, Genesys Cloud, Cisco Collaboration, or Avaya. . Exposure to ITIL, TOGAF, or Agile project environments. . Experience in industries with regulatory requirements (eg, finance, healthcare). Working Conditions: . May require evening and weekend work during key implementation phases. . Flexibility to travel to client sites as needed. Some of the benefits include: Healthcare and dental insurance Company pension is matched up to 5% 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days Life assurance - 4 x annual salary Cycle to work scheme Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Oct 21, 2025
Full time
Senior Contact Centre Engineer (UC/Telephony) Full Time Permanent Hybrid - London SE1 (1 day per week onsite) £70-80K basic + benefits (5% pension, 25 days hols, life insurance, medical cover) Are you an experienced Senior Contact Centre Engineer looking for a new challenge? Do you have a background in Telephony + UC with a strong understanding of design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone and Genesys along with hands-on telecoms or VoIP engineering experience and deep understanding of SIP, PSTN, SBCs and IP telephony? Here at ARM we are recruiting for a full time permanent Senior Contact Centre Engineer for a global IT services and consultancy client of ours. Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Overview: We are seeking a seasoned professional with a strong telecom and contact centre background to lead the design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone, Genesys or Avaya. This hands-on role combines deep telephony expertise with practical experience in IVR design, queue management, and CRM integration. The successful candidate will act as a technical authority, mentoring junior engineers while delivering high-impact contact centre solutions for enterprise clients. Responsibilities: Solution Delivery and Integration: . Lead technical delivery of contact centre implementations across voice and digital channels. . Design and deploy IVR and queuing strategies aligned with customer experience objectives. . Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: . Manage configurations and troubleshooting for SIP trunks, PSTN access, SBCs, and PBX systems. . Implement contact centre components within NICE CXone, Genesys Cloud or Avaya platforms. . Design and support emergency routing and system failover scenarios. Application Integration: . Deliver CRM and third-party app integrations using REST or SOAP APIs. . Coordinate data flows between telephony platforms and business systems (Salesforce, Dynamics, etc.). . Conduct testing and validation of integration use cases. Technical Leadership: . Serve as an escalation point for complex contact centre infrastructure issues. . Mentor and support junior engineers and technical consultants. . Contribute to solution design documentation, handovers, and client technical briefings. Client Collaboration: . Participate in technical discovery workshops and requirement-gathering sessions. . Align solution architecture to client business goals. . Communicate clearly with technical and non-technical stakeholders. Qualifications: Required Skills & Experience: . 5yrs+ hands-on in telecoms or VoIP engineering roles, with at least 2 years in contact centre environments. . Strong experience with NICE CXone, Genesys or Avaya contact centre platforms. . Deep understanding of SIP, PSTN, SBCs, and IP telephony fundamentals. . Integration experience with CRMs and enterprise systems using web services/APIs. . Strong communication and stakeholder management skills. Preferred Skills: . Certifications in NICE CXone, Genesys Cloud, Cisco Collaboration, or Avaya. . Exposure to ITIL, TOGAF, or Agile project environments. . Experience in industries with regulatory requirements (eg, finance, healthcare). Working Conditions: . May require evening and weekend work during key implementation phases. . Flexibility to travel to client sites as needed. Some of the benefits include: Healthcare and dental insurance Company pension is matched up to 5% 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days Life assurance - 4 x annual salary Cycle to work scheme Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
