Service Desk Engineer - Central Birmingham 3 month contract 200 - 250 p/d (please note; this role is inside IR35) Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you'll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites. You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required. You'll be given the opportunity to rapidly progress your career and gain exposure to 2nd line responsibilities within a well established and thriving organisation. Core responsibilities: Provide first point of contact technical IT support - both remotely and physically Support projects as required, such as a current laptop build and deployment project Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software Maintain Active Directory including management of end-user accounts Perform basic security administration tasks Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly Skills required: Previous experience working in a support role Experience supporting Microsoft Windows Server based Infrastructure Experience with Windows 10, Office 365, Active Directory Any basic networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial. Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured Possess excellent communication skills with the ability to explain technical concepts to non-technical users Possess a positive can-do attitude and be able to communicate with users of all different technical levels
Oct 28, 2025
Contractor
Service Desk Engineer - Central Birmingham 3 month contract 200 - 250 p/d (please note; this role is inside IR35) Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you'll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites. You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required. You'll be given the opportunity to rapidly progress your career and gain exposure to 2nd line responsibilities within a well established and thriving organisation. Core responsibilities: Provide first point of contact technical IT support - both remotely and physically Support projects as required, such as a current laptop build and deployment project Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software Maintain Active Directory including management of end-user accounts Perform basic security administration tasks Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly Skills required: Previous experience working in a support role Experience supporting Microsoft Windows Server based Infrastructure Experience with Windows 10, Office 365, Active Directory Any basic networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial. Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured Possess excellent communication skills with the ability to explain technical concepts to non-technical users Possess a positive can-do attitude and be able to communicate with users of all different technical levels
Joining Arup Today the risks to people, assets and organisations are rapidly evolving. We help clients navigate the toughest questions in the spheres of safety risk, security risk and business risk. Whether due to geopolitical risk, climate change, life extension of ageing infrastructure or the increased connectivity of our built environment, we help clients develop appropriate and proportionate solutions to their risks. Our Resilience Security and Risk team includes leading experts in security intelligence, blast and protective design, physical and electronic security design, cyber-security, personnel and operational security. Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it! The Opportunity We work closely with other disciplines in Arup to find solutions that meet our client's objectives and are sustainable in their implementation. To enable us to do this we are looking for an enthusiastic and capable Senior Security Consultant/System Engineer to join our world leading security consultancy. Such a specialist should have a strong foundation in security consulting and security system design/implementation. The role of Security Consultant/System Engineer within the Resilience Security and Risk team demands a high degree of technical ability and some commercial exposure. As a Security Consultant/System Engineer, the primary focus will be the day-to-day design of security systems on projects across our portfolio of work, ensuring delivery is to a consistently high standard and meeting client and stakeholder expectations. At Arup, you belong to an extraordinary collective - in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning - to Arup, to your career, to our members and to the clients and communities we serve. Is this role right for you? The suitable candidate will have proven skills in delivering security projects within the built environment, a significant part of which must include demonstrable experience of working in a multi-disciplinary engineering consultancy environment. You will possess a relevant qualification in security or built environment discipline. Alternatively, we will also consider significant industry experience within security or risk management. Ideally you will hold or be working towards professional membership of an established UK security related institutions such as Security Institute; Register of Security Engineers and Specialists (RSES); ASIS. We are looking for the following skills and knowledge: Design and delivery of integrated solutions using the latest technology applicable to security design (e.g Video surveillance, access control and intruder detection systems). Integration to other third-party site-based systems (i.e. Fire, BMS, etc.) Knowledge and the implementation of physical barrier systems including; Pedestrian turnstiles/electronical operated gate systems; Perimeter fences, vehicle gates and barriers; Hostile vehicle mitigation systems (active and static). Appreciation of current initiatives within the industry such as SABRE, Secured by Design, etc. Physical design of facilities and controlled areas to mitigate against forced entry using manual/powered tools. Contribute, develop and/or interpret threat, vulnerability and risk assessments. Conversant in designing in the BIM and Revit environments and be able to provide guidance to the junior consultants/engineers on delivery and the security considerations. Capable of undertaking technical security reviews, audits, design surveys, installation inspections and approvals, and other similar tasks of our clients Experience in the design of security systems in the following sectors would be an advantage but not necessary • Data centres • Aviation • Government / defence Not ready to apply just yet, or have a few questions? Contact Marek Mazurowski . Please note, to ensure we remain GDPR compliant do not send your CV directly to us via this email. What we offer you At Arup, we care about each member's success, so we can grow together. Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive - through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do. We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup's legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts. We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you'll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs. Different people, shared values Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas - this drives our excellence. Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at . We are committed to making our recruitment process and workplaces accessible to all candidates. Please contact Marek Mazurowski let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you. Our Application Process To understand what to expect next, please visit Stay safe online - Arup will never ask for your bank details as part of our recruitment process. Recruitment Agencies - We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on the list. Closing Date: 23rd November 2025 Please note we may close the role earlier than the advertised date should we receive a large number of applications, so please ensure you apply early.
Oct 28, 2025
Full time
Joining Arup Today the risks to people, assets and organisations are rapidly evolving. We help clients navigate the toughest questions in the spheres of safety risk, security risk and business risk. Whether due to geopolitical risk, climate change, life extension of ageing infrastructure or the increased connectivity of our built environment, we help clients develop appropriate and proportionate solutions to their risks. Our Resilience Security and Risk team includes leading experts in security intelligence, blast and protective design, physical and electronic security design, cyber-security, personnel and operational security. Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it! The Opportunity We work closely with other disciplines in Arup to find solutions that meet our client's objectives and are sustainable in their implementation. To enable us to do this we are looking for an enthusiastic and capable Senior Security Consultant/System Engineer to join our world leading security consultancy. Such a specialist should have a strong foundation in security consulting and security system design/implementation. The role of Security Consultant/System Engineer within the Resilience Security and Risk team demands a high degree of technical ability and some commercial exposure. As a Security Consultant/System Engineer, the primary focus will be the day-to-day design of security systems on projects across our portfolio of work, ensuring delivery is to a consistently high standard and meeting client and stakeholder expectations. At Arup, you belong to an extraordinary collective - in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning - to Arup, to your career, to our members and to the clients and communities we serve. Is this role right for you? The suitable candidate will have proven skills in delivering security projects within the built environment, a significant part of which must include demonstrable experience of working in a multi-disciplinary engineering consultancy environment. You will possess a relevant qualification in security or built environment discipline. Alternatively, we will also consider significant industry experience within security or risk management. Ideally you will hold or be working towards professional membership of an established UK security related institutions such as Security Institute; Register of Security Engineers and Specialists (RSES); ASIS. We are looking for the following skills and knowledge: Design and delivery of integrated solutions using the latest technology applicable to security design (e.g Video surveillance, access control and intruder detection systems). Integration to other third-party site-based systems (i.e. Fire, BMS, etc.) Knowledge and the implementation of physical barrier systems including; Pedestrian turnstiles/electronical operated gate systems; Perimeter fences, vehicle gates and barriers; Hostile vehicle mitigation systems (active and static). Appreciation of current initiatives within the industry such as SABRE, Secured by Design, etc. Physical design of facilities and controlled areas to mitigate against forced entry using manual/powered tools. Contribute, develop and/or interpret threat, vulnerability and risk assessments. Conversant in designing in the BIM and Revit environments and be able to provide guidance to the junior consultants/engineers on delivery and the security considerations. Capable of undertaking technical security reviews, audits, design surveys, installation inspections and approvals, and other similar tasks of our clients Experience in the design of security systems in the following sectors would be an advantage but not necessary • Data centres • Aviation • Government / defence Not ready to apply just yet, or have a few questions? Contact Marek Mazurowski . Please note, to ensure we remain GDPR compliant do not send your CV directly to us via this email. What we offer you At Arup, we care about each member's success, so we can grow together. Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive - through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do. We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup's legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts. We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you'll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs. Different people, shared values Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas - this drives our excellence. Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at . We are committed to making our recruitment process and workplaces accessible to all candidates. Please contact Marek Mazurowski let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you. Our Application Process To understand what to expect next, please visit Stay safe online - Arup will never ask for your bank details as part of our recruitment process. Recruitment Agencies - We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on the list. Closing Date: 23rd November 2025 Please note we may close the role earlier than the advertised date should we receive a large number of applications, so please ensure you apply early.
Nigel Frank International is hiring on behalf of a Microsoft Partner in Basildon, Essex, looking for a Cloud Solutions Consultant to join their growing technical team. This is a hybrid role, with occasional client site visits, offering the chance to work on major cloud and infrastructure projects across the Microsoft ecosystem. The Role You'll play a key part in delivering large-scale cloud installations and migrations, working across Azure, Microsoft 365, SharePoint, and wider network environments. The role combines hands-on technical delivery with collaboration alongside 2nd and 3rd line engineers, ensuring smooth project rollouts and reliable ongoing support. Typical work will include: Leading Azure and Microsoft 365 migrations - including 200+ user environments Delivering SharePoint Online migrations and configuration projects Implementing, configuring, and maintaining firewalls, servers, and networking infrastructure Troubleshooting and resolving cloud, networking, and connectivity issues Supporting and mentoring engineers on escalated technical matters Ensuring smooth project delivery with a focus on performance, security, and reliability What We're Looking For Proven experience in Azure and Microsoft 365 migrations and administration Strong understanding of networking, firewalls, and hybrid cloud environments Confident managing end-to-end infrastructure installations Excellent troubleshooting and problem-solving ability Strong communication skills - comfortable working directly with clients and internal teams Experience in a Microsoft Partner or MSP environment (preferred) What's on Offer Salary up to 60,000 , depending on experience Hybrid working - mix of home, office, and client site work Opportunities for training, development, and Microsoft certification Inclusive, collaborative culture with a focus on technical growth Private healthcare, pension, and mileage allowance for travel If you're confident leading complex cloud migration projects and want to be part of a modern, forward-thinking Microsoft Partner delivering high-impact cloud projects - this is an excellent opportunity to hit the ground running
Oct 28, 2025
Full time
Nigel Frank International is hiring on behalf of a Microsoft Partner in Basildon, Essex, looking for a Cloud Solutions Consultant to join their growing technical team. This is a hybrid role, with occasional client site visits, offering the chance to work on major cloud and infrastructure projects across the Microsoft ecosystem. The Role You'll play a key part in delivering large-scale cloud installations and migrations, working across Azure, Microsoft 365, SharePoint, and wider network environments. The role combines hands-on technical delivery with collaboration alongside 2nd and 3rd line engineers, ensuring smooth project rollouts and reliable ongoing support. Typical work will include: Leading Azure and Microsoft 365 migrations - including 200+ user environments Delivering SharePoint Online migrations and configuration projects Implementing, configuring, and maintaining firewalls, servers, and networking infrastructure Troubleshooting and resolving cloud, networking, and connectivity issues Supporting and mentoring engineers on escalated technical matters Ensuring smooth project delivery with a focus on performance, security, and reliability What We're Looking For Proven experience in Azure and Microsoft 365 migrations and administration Strong understanding of networking, firewalls, and hybrid cloud environments Confident managing end-to-end infrastructure installations Excellent troubleshooting and problem-solving ability Strong communication skills - comfortable working directly with clients and internal teams Experience in a Microsoft Partner or MSP environment (preferred) What's on Offer Salary up to 60,000 , depending on experience Hybrid working - mix of home, office, and client site work Opportunities for training, development, and Microsoft certification Inclusive, collaborative culture with a focus on technical growth Private healthcare, pension, and mileage allowance for travel If you're confident leading complex cloud migration projects and want to be part of a modern, forward-thinking Microsoft Partner delivering high-impact cloud projects - this is an excellent opportunity to hit the ground running
Production Engineer Location: Bristol Salary: 46k - 50k A local engineering company are now looking for a Production Engineer to join their team. Production Engineer - Job Overview We are looking for an enthusiastic and driven Production Engineer to join our manufacturing team. The successful candidate will be responsible for supporting production operations by improving manufacturing processes, introducing new products to the shop floor, and leading efficiency and ergonomic improvement projects. This role requires hands-on problem solving, collaboration across departments, and strong coaching abilities to uplift team capability and performance. A core focus will be on delivering long-term strategic improvements, reducing operational costs, and enhancing workplace ergonomics to ensure a safe, productive, and scalable manufacturing environment. Production Engineer - Key Responsibilities Manufacturing Support & Process Optimization Develop and refine production processes, work instructions, and tooling specifications. Drive long-term improvement strategies to enhance productivity and quality. Support the smooth introduction of new products from design into manufacturing. Identify and implement cost-saving measures through process streamlining and waste reduction. CAD & Product Lifecycle Management Utilize Creo to update and optimize technical drawings, 3D models, and assemblies. Manage design changes and product data using Windchill PLM, ensuring data integrity across functions. Collaborate with R&D and design teams to ensure manufacturability and assembly efficiency. Coaching & Collaboration Coach operators and technicians on best practices, new procedures, and equipment use. Act as a key point of contact between engineering, production, and quality teams to resolve manufacturing challenges. Promote a culture of learning, continuous improvement, and operational excellence. Workplace Ergonomics & Safety Conduct ergonomic assessments of production workstations to improve operator comfort and safety. Design tools, jigs, and fixtures to support ergonomic and efficient manufacturing practices. Recommend layout and workflow changes to reduce physical strain and enhance productivity. Continuous Improvement & Cost Reduction Apply Lean Manufacturing principles (e.g., 5S, Kaizen, SMED) to optimize workflow and reduce waste. Support cost-reduction initiatives by analysing material usage, labour efficiency, and equipment performance. Use data-driven approaches to assess current performance and implement sustainable improvements. Problem Solving & Root Cause Analysis Lead investigations into production issues, utilizing structured methods to identify root causes and corrective actions. Work collaboratively with suppliers and internal teams to resolve design and build quality concerns. Production Engineer - Essential Skills and Qualifications The ideal candidate MUST come from the Engineering & Manufacturing Industry as a Production Engineer. You will also have the following skills, qualifications and experience. Degree or equivalent in Mechanical, Manufacturing, or Production Engineering Proficient in Creo 3D CAD software. Experienced with Windchill or similar Product Lifecycle Management systems. Solid understanding of manufacturing processes, assembly methods, and design for manufacture (DFM). Demonstrated success in delivering process improvements and cost reductions. Ability to coach, mentor, and influence operators and technicians. Excellent communication, collaboration, and analytical skills. Knowledge of ergonomics and its practical application in a manufacturing environment. Production Engineer - Desirable Skills Exposure to Lean Manufacturing, Six Sigma, or other CI methodologies. Familiarity with ISO 9001 quality systems and production documentation. Experience working with ERP systems (e.g., SAP, Microsoft Dynamics). Experience in the coffee machine or similar consumer appliance sector. For more information please call Paul Gorton on (phone number removed). Ridgeline are acting as a 3rd party on behalf of our client. All applications will be held on our database for current and future positions. We will endeavour to get back to all applicants but if you have not heard from us within 10 working days then your application has been unsuccessful but please feel free to contact us for an update.
Oct 28, 2025
Full time
Production Engineer Location: Bristol Salary: 46k - 50k A local engineering company are now looking for a Production Engineer to join their team. Production Engineer - Job Overview We are looking for an enthusiastic and driven Production Engineer to join our manufacturing team. The successful candidate will be responsible for supporting production operations by improving manufacturing processes, introducing new products to the shop floor, and leading efficiency and ergonomic improvement projects. This role requires hands-on problem solving, collaboration across departments, and strong coaching abilities to uplift team capability and performance. A core focus will be on delivering long-term strategic improvements, reducing operational costs, and enhancing workplace ergonomics to ensure a safe, productive, and scalable manufacturing environment. Production Engineer - Key Responsibilities Manufacturing Support & Process Optimization Develop and refine production processes, work instructions, and tooling specifications. Drive long-term improvement strategies to enhance productivity and quality. Support the smooth introduction of new products from design into manufacturing. Identify and implement cost-saving measures through process streamlining and waste reduction. CAD & Product Lifecycle Management Utilize Creo to update and optimize technical drawings, 3D models, and assemblies. Manage design changes and product data using Windchill PLM, ensuring data integrity across functions. Collaborate with R&D and design teams to ensure manufacturability and assembly efficiency. Coaching & Collaboration Coach operators and technicians on best practices, new procedures, and equipment use. Act as a key point of contact between engineering, production, and quality teams to resolve manufacturing challenges. Promote a culture of learning, continuous improvement, and operational excellence. Workplace Ergonomics & Safety Conduct ergonomic assessments of production workstations to improve operator comfort and safety. Design tools, jigs, and fixtures to support ergonomic and efficient manufacturing practices. Recommend layout and workflow changes to reduce physical strain and enhance productivity. Continuous Improvement & Cost Reduction Apply Lean Manufacturing principles (e.g., 5S, Kaizen, SMED) to optimize workflow and reduce waste. Support cost-reduction initiatives by analysing material usage, labour efficiency, and equipment performance. Use data-driven approaches to assess current performance and implement sustainable improvements. Problem Solving & Root Cause Analysis Lead investigations into production issues, utilizing structured methods to identify root causes and corrective actions. Work collaboratively with suppliers and internal teams to resolve design and build quality concerns. Production Engineer - Essential Skills and Qualifications The ideal candidate MUST come from the Engineering & Manufacturing Industry as a Production Engineer. You will also have the following skills, qualifications and experience. Degree or equivalent in Mechanical, Manufacturing, or Production Engineering Proficient in Creo 3D CAD software. Experienced with Windchill or similar Product Lifecycle Management systems. Solid understanding of manufacturing processes, assembly methods, and design for manufacture (DFM). Demonstrated success in delivering process improvements and cost reductions. Ability to coach, mentor, and influence operators and technicians. Excellent communication, collaboration, and analytical skills. Knowledge of ergonomics and its practical application in a manufacturing environment. Production Engineer - Desirable Skills Exposure to Lean Manufacturing, Six Sigma, or other CI methodologies. Familiarity with ISO 9001 quality systems and production documentation. Experience working with ERP systems (e.g., SAP, Microsoft Dynamics). Experience in the coffee machine or similar consumer appliance sector. For more information please call Paul Gorton on (phone number removed). Ridgeline are acting as a 3rd party on behalf of our client. All applications will be held on our database for current and future positions. We will endeavour to get back to all applicants but if you have not heard from us within 10 working days then your application has been unsuccessful but please feel free to contact us for an update.
Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support Engineer at their Birmingham site. 1st Line WAN Network Engineer - Birmingham (On-site) £15/hr Temp Contract Start Date: ASAP 6 month rolling contract Working Pattern: 4 days on (7am-7pm), 4 days off, 4 nights on (7pm-7am), 4 nights off The Opportunity: Are you ready to take the next step in your networking career? Whether you're an experienced 1st Line Network Engineer or looking for a fresh challenge, this is your chance to join a dynamic 24/7 operations team supporting a global customer WAN estate. This role is ideal for someone with a solid foundation in networking who's eager to grow into more advanced technical roles. We'll support your development every step of the way. What You'll Be Doing Act as the first point of contact for WAN-related incidents and alerts Perform triage, basic configuration, and 1st line troubleshooting Monitor and maintain global network infrastructure Escalate complex issues while maintaining ownership and accountability Collaborate with 2nd and 3rd line teams to build your skills Engage with internal and external third parties Keep documentation accurate and up to date What You'll Bring Previous experience in a 1st line support Knowledge of: Routing & Switching (ideally CCNA-level) Strong communication and problem-solving skills A proactive, "right first time" mindset Contract Details Type: Temporary Rate: £15 per hour Location: Fully on-site in Birmingham Shift Pattern: 12-hour shifts (4 days, 4 off, 4 nights, 4 off) Ready to join a skilled team and grow your networking career? Apply now and be part of something impactful.
Oct 28, 2025
Seasonal
Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support Engineer at their Birmingham site. 1st Line WAN Network Engineer - Birmingham (On-site) £15/hr Temp Contract Start Date: ASAP 6 month rolling contract Working Pattern: 4 days on (7am-7pm), 4 days off, 4 nights on (7pm-7am), 4 nights off The Opportunity: Are you ready to take the next step in your networking career? Whether you're an experienced 1st Line Network Engineer or looking for a fresh challenge, this is your chance to join a dynamic 24/7 operations team supporting a global customer WAN estate. This role is ideal for someone with a solid foundation in networking who's eager to grow into more advanced technical roles. We'll support your development every step of the way. What You'll Be Doing Act as the first point of contact for WAN-related incidents and alerts Perform triage, basic configuration, and 1st line troubleshooting Monitor and maintain global network infrastructure Escalate complex issues while maintaining ownership and accountability Collaborate with 2nd and 3rd line teams to build your skills Engage with internal and external third parties Keep documentation accurate and up to date What You'll Bring Previous experience in a 1st line support Knowledge of: Routing & Switching (ideally CCNA-level) Strong communication and problem-solving skills A proactive, "right first time" mindset Contract Details Type: Temporary Rate: £15 per hour Location: Fully on-site in Birmingham Shift Pattern: 12-hour shifts (4 days, 4 off, 4 nights, 4 off) Ready to join a skilled team and grow your networking career? Apply now and be part of something impactful.
Job Description: An exciting opportunity has arisen for a 3rd Line Analyst within Airbus Protect in Newport. The role of the 3rd Line Analyst is to be an escalation point for all SOC operational activity. The successful candidate will be responsible for the day to day monitoring of multiple security devices, including SIEM, SOAR, IDS/IPS, EDR etc, ensuring that all customer SLAs are met. You will be required to work as part of the SOC team ensuring all SOC operational tasks are completed on time and work tickets updated/closed with satisfactory technical details included. The 3rd Line Analyst will be proficient at a technical level, often being required to attend technical workshops and customer briefings/service reviews. All Analysts are expected to be able to present and write professional reports to key stakeholders and exercise good time management. This position can offer you: Are you looking for challenging tasks in a company with some of the most creative cyber security technology and services? Integration into an international network of cyber security experts across and outside of Europe? Would you like to participate in Europe-wide projects as a prime supplier? We can offer you all of this and more Exciting development opportunities and perspectives within Airbus as a global player An attractive company pension scheme Airbus Group success share scheme An extensive range of additional benefits Flexible working hours Tasks and Accountabilities When required, takes over and leads the SOC Team in charge of the Critical Incidents Complete analysis/correlation of 'Events of Interest' to identify incidents ensuring that all events, events of interest, exceptions & incidents are responded to in accordance with established SOC work instructions, including remedial action/recommendations. Complete post incident reporting. Responsible for SOC work instructions, ensuring they are reviewed & amended. Use Case Factory development Playbook design and development Use Case & Playbook validation before going live Maintain currency in security concepts, tools and best practices. Present & review reports to internal & external key stakeholders. Continuous improvement process definition in coordination with SDM Propose improvement regarding internal processes, support documentation and associated management tools We are looking for applicants with the following experience: Required Palo Alto Networks Certified Detection and Remediation Analyst (PCDRA) Microsoft SC200: Microsoft Security Analyst Blue Team Level 1 & 2: Junior / Advanced Security Operations Knowledge of Microsoft Defender & Sentinel Knowledge of SOAR Knowledge of Splunk Understanding of threat actor Tactics, Techniques and Procedures (TTPs) SANS SEC401: Security Essentials (or equivalent) SANS SEC503: Network Monitoring and Threat Detection In-Depth (or equivalent) SANS SEC504: Hacker Tools, Techniques, Exploits and Incident Handling (or equivalent) Desirable Knowledge of Reverse Engineering Malware Practical Junior Malware Researcher (PJMR) SANS SEC488: Cloud Security Essentials (or equivalent) CREST Certified Network Intrusion Analyst (CCNIA) (or equivalent) SANS FOR508: Advanced Incident Response, Threat Hunting and Digital Forensics (GCFA) Soft Skills/Qualifications The 3rd Line Analyst is expected to be able to present and write professional reports to key stakeholders All staff are expected to exercise good time management and work as part of a team You will work from Airbus Protect offices, Newport, South Wales, with occasional requirements for business travel within the UK and abroad. Because of the nature of work undertaken, these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. If you meet this criteria you will also undergo security clearance vetting, if not already security cleared to a minimum DV level. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. AIRBUS PROTECT Airbus PROTECT brings together experts in risk analysis and management in the fields of safety, cybersecurity and sustainability. We deliver expertise to our own group, Airbus, for whom we act as a privileged partner, but also to external clients. With over 1,800 experienced professionals based in France, UK and Germany, we service large-scale contracts with companies such as critical infrastructures (CNI), other industries and public institutions. Our positioning and strategy enable us to meet the highest standards of the market and to meet the challenges of tomorrow as a team Join the AIRBUS PROTECT journey This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Protect Limited Contract Type: Permanent Experience Level: Professional Job Family: Cyber Security By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Oct 28, 2025
Full time
Job Description: An exciting opportunity has arisen for a 3rd Line Analyst within Airbus Protect in Newport. The role of the 3rd Line Analyst is to be an escalation point for all SOC operational activity. The successful candidate will be responsible for the day to day monitoring of multiple security devices, including SIEM, SOAR, IDS/IPS, EDR etc, ensuring that all customer SLAs are met. You will be required to work as part of the SOC team ensuring all SOC operational tasks are completed on time and work tickets updated/closed with satisfactory technical details included. The 3rd Line Analyst will be proficient at a technical level, often being required to attend technical workshops and customer briefings/service reviews. All Analysts are expected to be able to present and write professional reports to key stakeholders and exercise good time management. This position can offer you: Are you looking for challenging tasks in a company with some of the most creative cyber security technology and services? Integration into an international network of cyber security experts across and outside of Europe? Would you like to participate in Europe-wide projects as a prime supplier? We can offer you all of this and more Exciting development opportunities and perspectives within Airbus as a global player An attractive company pension scheme Airbus Group success share scheme An extensive range of additional benefits Flexible working hours Tasks and Accountabilities When required, takes over and leads the SOC Team in charge of the Critical Incidents Complete analysis/correlation of 'Events of Interest' to identify incidents ensuring that all events, events of interest, exceptions & incidents are responded to in accordance with established SOC work instructions, including remedial action/recommendations. Complete post incident reporting. Responsible for SOC work instructions, ensuring they are reviewed & amended. Use Case Factory development Playbook design and development Use Case & Playbook validation before going live Maintain currency in security concepts, tools and best practices. Present & review reports to internal & external key stakeholders. Continuous improvement process definition in coordination with SDM Propose improvement regarding internal processes, support documentation and associated management tools We are looking for applicants with the following experience: Required Palo Alto Networks Certified Detection and Remediation Analyst (PCDRA) Microsoft SC200: Microsoft Security Analyst Blue Team Level 1 & 2: Junior / Advanced Security Operations Knowledge of Microsoft Defender & Sentinel Knowledge of SOAR Knowledge of Splunk Understanding of threat actor Tactics, Techniques and Procedures (TTPs) SANS SEC401: Security Essentials (or equivalent) SANS SEC503: Network Monitoring and Threat Detection In-Depth (or equivalent) SANS SEC504: Hacker Tools, Techniques, Exploits and Incident Handling (or equivalent) Desirable Knowledge of Reverse Engineering Malware Practical Junior Malware Researcher (PJMR) SANS SEC488: Cloud Security Essentials (or equivalent) CREST Certified Network Intrusion Analyst (CCNIA) (or equivalent) SANS FOR508: Advanced Incident Response, Threat Hunting and Digital Forensics (GCFA) Soft Skills/Qualifications The 3rd Line Analyst is expected to be able to present and write professional reports to key stakeholders All staff are expected to exercise good time management and work as part of a team You will work from Airbus Protect offices, Newport, South Wales, with occasional requirements for business travel within the UK and abroad. Because of the nature of work undertaken, these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. If you meet this criteria you will also undergo security clearance vetting, if not already security cleared to a minimum DV level. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. AIRBUS PROTECT Airbus PROTECT brings together experts in risk analysis and management in the fields of safety, cybersecurity and sustainability. We deliver expertise to our own group, Airbus, for whom we act as a privileged partner, but also to external clients. With over 1,800 experienced professionals based in France, UK and Germany, we service large-scale contracts with companies such as critical infrastructures (CNI), other industries and public institutions. Our positioning and strategy enable us to meet the highest standards of the market and to meet the challenges of tomorrow as a team Join the AIRBUS PROTECT journey This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Protect Limited Contract Type: Permanent Experience Level: Professional Job Family: Cyber Security By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
MEP Quantity Surveyor DIVISION: Building LOCATION: Belfast Children's Hospital, Northern Ireland CONTRACT TYPE: Permanent BENEFITS: Pension Scheme, Life Assurance, 35 days holiday + more Job Summary As part of our continued growth, GRAHAM is seeking an experienced MEP Quantity Surveyor to support the commercial delivery of the Belfast Children's Hospital project. This role focuses on mechanical and electrical, packages, working closely with project, design, and procurement teams to ensure best value and full commercial compliance across all MEP elements. This is an exciting opportunity to play a key role in a landmark healthcare project, bringing your technical expertise and collaborative mindset to one of our most high-profile schemes. Key Duties & Responsibilities Manage the commercial administration of MEP packages from procurement through to final account. Liaise with design teams, subcontractors, and suppliers to ensure clear scope and commercial agreement. Assist in the production of monthly CVRs, forecasts, and cash flow projections. Conduct detailed cost analysis, value engineering, and risk management assessments. Prepare and submit tender documentation, ensuring alignment with contract requirements. Negotiate and manage subcontractor agreements, variations, and payment terms. Attend project meetings and coordinate with site and procurement teams to support successful delivery. Ensure compliance with company procedures, statutory requirements, and contract obligations. Provide support to junior team members, contributing to a culture of collaboration and learning. Essential Criteria Proven experience as a Quantity Surveyor on MEP or building services projects, ideally in a main contractor environment. Strong knowledge of MEP systems, construction methods, and commercial procedures. Excellent analytical, negotiation, and problem-solving skills. Ability to manage multiple packages and prioritise workload effectively. Proficient in the use of MS Office, especially Excel, and relevant commercial software Clear and confident communication skills, with experience of subcontractor and stakeholder engagement. Awareness of relevant contracts, such as NEC or JCT. BSc (Hons) degree in Quantity Surveying, Building Services Engineering, or related discipline. Desirable Criteria Experience working on healthcare or large public sector projects. Membership of or working towards RICS / CIOB / CICES. Understanding of BIM processes and digital construction tools. Knowledge of sustainable building practices in MEP systems. This job description is intended to give the post holder an appreciation of the role envisaged for the MEP / Building Services Quantity Surveyor and the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. Our Commitment At GRAHAM, we are proud to say that we are a committed Equal Opportunities Employer and we aim to be the first choice for people from all backgrounds. We seek to promote respect for the individual and equality of opportunities. We believe that everyone should be treated solely on the basis of personal merit and contribution throughout their GRAHAM career journey and not on the value of artificial barriers, prejudices, or preferences. If you require any adjustments or accommodations during the application or interview process, please let us know. We welcome applicants from all backgrounds. We are dedicated to making our policies and guidance accessible to all applicants and employees. If you need this document in an alternative format, such as large print, audio, or braille, please contact us at: Email: Phone: As a Disability Confident Employer, we guarantee an interview to disabled applicants who meet the minimum essential criteria for the role. If you would like to apply through the Disability Confident Interview Scheme, please contact Louise Hunter, Resourcing Manager, at: Email: Phone: For further information and to submit your application, click the apply icon. We are only able to consider applications from individuals who are eligible to live and work in the UK, as per Home Office regulations. Please check your eligibility with the regulations before applying. Individuals with a current time restricted right to work in the UK, should contact the Human Resources team in the first instance. A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request. GRAHAM reserves the right to carry out checks to ensure the validity of an applicant's experience and/or qualifications and we expect all applicants to comply with any such requests for information. Failure to do so or evidence of any falsification of information will lead to either removal from the recruitment process or if already in employment potential termination of contract through the company disciplinary procedure.
Oct 28, 2025
Full time
MEP Quantity Surveyor DIVISION: Building LOCATION: Belfast Children's Hospital, Northern Ireland CONTRACT TYPE: Permanent BENEFITS: Pension Scheme, Life Assurance, 35 days holiday + more Job Summary As part of our continued growth, GRAHAM is seeking an experienced MEP Quantity Surveyor to support the commercial delivery of the Belfast Children's Hospital project. This role focuses on mechanical and electrical, packages, working closely with project, design, and procurement teams to ensure best value and full commercial compliance across all MEP elements. This is an exciting opportunity to play a key role in a landmark healthcare project, bringing your technical expertise and collaborative mindset to one of our most high-profile schemes. Key Duties & Responsibilities Manage the commercial administration of MEP packages from procurement through to final account. Liaise with design teams, subcontractors, and suppliers to ensure clear scope and commercial agreement. Assist in the production of monthly CVRs, forecasts, and cash flow projections. Conduct detailed cost analysis, value engineering, and risk management assessments. Prepare and submit tender documentation, ensuring alignment with contract requirements. Negotiate and manage subcontractor agreements, variations, and payment terms. Attend project meetings and coordinate with site and procurement teams to support successful delivery. Ensure compliance with company procedures, statutory requirements, and contract obligations. Provide support to junior team members, contributing to a culture of collaboration and learning. Essential Criteria Proven experience as a Quantity Surveyor on MEP or building services projects, ideally in a main contractor environment. Strong knowledge of MEP systems, construction methods, and commercial procedures. Excellent analytical, negotiation, and problem-solving skills. Ability to manage multiple packages and prioritise workload effectively. Proficient in the use of MS Office, especially Excel, and relevant commercial software Clear and confident communication skills, with experience of subcontractor and stakeholder engagement. Awareness of relevant contracts, such as NEC or JCT. BSc (Hons) degree in Quantity Surveying, Building Services Engineering, or related discipline. Desirable Criteria Experience working on healthcare or large public sector projects. Membership of or working towards RICS / CIOB / CICES. Understanding of BIM processes and digital construction tools. Knowledge of sustainable building practices in MEP systems. This job description is intended to give the post holder an appreciation of the role envisaged for the MEP / Building Services Quantity Surveyor and the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. Our Commitment At GRAHAM, we are proud to say that we are a committed Equal Opportunities Employer and we aim to be the first choice for people from all backgrounds. We seek to promote respect for the individual and equality of opportunities. We believe that everyone should be treated solely on the basis of personal merit and contribution throughout their GRAHAM career journey and not on the value of artificial barriers, prejudices, or preferences. If you require any adjustments or accommodations during the application or interview process, please let us know. We welcome applicants from all backgrounds. We are dedicated to making our policies and guidance accessible to all applicants and employees. If you need this document in an alternative format, such as large print, audio, or braille, please contact us at: Email: Phone: As a Disability Confident Employer, we guarantee an interview to disabled applicants who meet the minimum essential criteria for the role. If you would like to apply through the Disability Confident Interview Scheme, please contact Louise Hunter, Resourcing Manager, at: Email: Phone: For further information and to submit your application, click the apply icon. We are only able to consider applications from individuals who are eligible to live and work in the UK, as per Home Office regulations. Please check your eligibility with the regulations before applying. Individuals with a current time restricted right to work in the UK, should contact the Human Resources team in the first instance. A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request. GRAHAM reserves the right to carry out checks to ensure the validity of an applicant's experience and/or qualifications and we expect all applicants to comply with any such requests for information. Failure to do so or evidence of any falsification of information will lead to either removal from the recruitment process or if already in employment potential termination of contract through the company disciplinary procedure.
Recruitment Robin Ltd
Stoke-on-trent, Staffordshire
An MSP based in Stoke-on-Trent is looking for an experienced 3rd Line Support Engineer to manage complex support tickets escalated from 1st and 2nd line engineers, perform advanced troubleshooting, and resolve a wide range of technical issues across client environments. This role is ideal for a proactive problem-solver with deep technical expertise in IT infrastructure, who thrives in a fast-paced MSP environment and is dedicated to delivering exceptional customer service. As the 3rd Line Support Engineer your key responsibilities will be: Handle complex incident and problem tickets escalated from 1st and 2nd line engineers. Provide advanced troubleshooting and root cause analysis for hardware, software, server, and network related issues. Act as a senior point of contact within the service desk, offering mentoring and technical guidance to junior engineers and apprentices. Maintain clear and detailed technical documentation and contribute to the knowledge base. Liaise with clients to provide updates and explanations regarding ticket resolution progress. Champion service desk efficiencies and support process improvements. Ensure all work adheres to internal SLAs and complies with industry best practices. Support the team in meeting service desk KPIs by helping maintain manageable ticket volumes and ensuring timely resolution of issues. The 3rd Line Support Engineer will be able to demonstrate the following skills and attributes: Proven experience in a senior or 3rd line IT support role, with at least 5 years in technical support and 2+ years at a senior level, ideally within a Managed Service Provider (MSP) environment. Advanced knowledge of Microsoft Windows Server platforms and domain infrastructure including Active Directory, Group Policy, DNS, and DHCP. Strong hands-on experience with Microsoft 365 services, including Exchange Online, SharePoint, and Azure AD (Entra ID), with exposure to Conditional Access, Intune, and Defender for Endpoint. Proficient in managing virtualization technologies such as VMware ESXi and Microsoft Hyper-V. Confident in configuring and maintaining firewalls, with a strong understanding of network security best practices and cybersecurity principles. Skilled in implementing and managing backup solutions and disaster recovery plans. Excellent analytical, diagnostic, and problem-solving skills, with the ability to manage escalations independently and work with minimal supervision. Familiarity with ITSM frameworks, ideally with ITIL Foundation certification or working knowledge of service management best practices. Experience with networking and hardware vendors such as Ubiquiti Unifi, Watchguard, SonicWall, Draytek, Ruckus, TP-Link, and Synology. Bachelors degree in Computer Science, Information Technology, or a related discipline (preferred but not essential). Your work will mainly be from the office in Stoke and ticket-based, occasional on-site visits may be required to meet specific client needs. Appointment will be subject to right to work checks and satisfactory references. If this sounds like the 3rd Line Support Engineer position for you, click apply now and send us your CV!
Oct 28, 2025
Full time
An MSP based in Stoke-on-Trent is looking for an experienced 3rd Line Support Engineer to manage complex support tickets escalated from 1st and 2nd line engineers, perform advanced troubleshooting, and resolve a wide range of technical issues across client environments. This role is ideal for a proactive problem-solver with deep technical expertise in IT infrastructure, who thrives in a fast-paced MSP environment and is dedicated to delivering exceptional customer service. As the 3rd Line Support Engineer your key responsibilities will be: Handle complex incident and problem tickets escalated from 1st and 2nd line engineers. Provide advanced troubleshooting and root cause analysis for hardware, software, server, and network related issues. Act as a senior point of contact within the service desk, offering mentoring and technical guidance to junior engineers and apprentices. Maintain clear and detailed technical documentation and contribute to the knowledge base. Liaise with clients to provide updates and explanations regarding ticket resolution progress. Champion service desk efficiencies and support process improvements. Ensure all work adheres to internal SLAs and complies with industry best practices. Support the team in meeting service desk KPIs by helping maintain manageable ticket volumes and ensuring timely resolution of issues. The 3rd Line Support Engineer will be able to demonstrate the following skills and attributes: Proven experience in a senior or 3rd line IT support role, with at least 5 years in technical support and 2+ years at a senior level, ideally within a Managed Service Provider (MSP) environment. Advanced knowledge of Microsoft Windows Server platforms and domain infrastructure including Active Directory, Group Policy, DNS, and DHCP. Strong hands-on experience with Microsoft 365 services, including Exchange Online, SharePoint, and Azure AD (Entra ID), with exposure to Conditional Access, Intune, and Defender for Endpoint. Proficient in managing virtualization technologies such as VMware ESXi and Microsoft Hyper-V. Confident in configuring and maintaining firewalls, with a strong understanding of network security best practices and cybersecurity principles. Skilled in implementing and managing backup solutions and disaster recovery plans. Excellent analytical, diagnostic, and problem-solving skills, with the ability to manage escalations independently and work with minimal supervision. Familiarity with ITSM frameworks, ideally with ITIL Foundation certification or working knowledge of service management best practices. Experience with networking and hardware vendors such as Ubiquiti Unifi, Watchguard, SonicWall, Draytek, Ruckus, TP-Link, and Synology. Bachelors degree in Computer Science, Information Technology, or a related discipline (preferred but not essential). Your work will mainly be from the office in Stoke and ticket-based, occasional on-site visits may be required to meet specific client needs. Appointment will be subject to right to work checks and satisfactory references. If this sounds like the 3rd Line Support Engineer position for you, click apply now and send us your CV!
Job Description: An exciting opportunity has arisen for a 3rd Line Analyst within Airbus Protect in Newport. The role of the 3rd Line Analyst is to be an escalation point for all SOC operational activity. The successful candidate will be responsible for the day to day monitoring of multiple security devices, including SIEM, SOAR, IDS/IPS, EDR etc, ensuring that all customer SLAs are met. You will be required to work as part of the SOC team ensuring all SOC operational tasks are completed on time and work tickets updated/closed with satisfactory technical details included. The 3rd Line Analyst will be proficient at a technical level, often being required to attend technical workshops and customer briefings/service reviews. All Analysts are expected to be able to present and write professional reports to key stakeholders and exercise good time management. This position can offer you: Are you looking for challenging tasks in a company with some of the most creative cyber security technology and services? Integration into an international network of cyber security experts across and outside of Europe? Would you like to participate in Europe-wide projects as a prime supplier? We can offer you all of this and more Exciting development opportunities and perspectives within Airbus as a global player An attractive company pension scheme Airbus Group success share scheme An extensive range of additional benefits Flexible working hours Tasks and Accountabilities When required, takes over and leads the SOC Team in charge of the Critical Incidents Complete analysis/correlation of 'Events of Interest' to identify incidents ensuring that all events, events of interest, exceptions & incidents are responded to in accordance with established SOC work instructions, including remedial action/recommendations. Complete post incident reporting. Responsible for SOC work instructions, ensuring they are reviewed & amended. Use Case Factory development Playbook design and development Use Case & Playbook validation before going live Maintain currency in security concepts, tools and best practices. Present & review reports to internal & external key stakeholders. Continuous improvement process definition in coordination with SDM Propose improvement regarding internal processes, support documentation and associated management tools We are looking for applicants with the following experience: Required Palo Alto Networks Certified Detection and Remediation Analyst (PCDRA) Microsoft SC200: Microsoft Security Analyst Blue Team Level 1 & 2: Junior / Advanced Security Operations Knowledge of Microsoft Defender & Sentinel Knowledge of SOAR Knowledge of Splunk Understanding of threat actor Tactics, Techniques and Procedures (TTPs) SANS SEC401: Security Essentials (or equivalent) SANS SEC503: Network Monitoring and Threat Detection In-Depth (or equivalent) SANS SEC504: Hacker Tools, Techniques, Exploits and Incident Handling (or equivalent) Desirable Knowledge of Reverse Engineering Malware Practical Junior Malware Researcher (PJMR) SANS SEC488: Cloud Security Essentials (or equivalent) CREST Certified Network Intrusion Analyst (CCNIA) (or equivalent) SANS FOR508: Advanced Incident Response, Threat Hunting and Digital Forensics (GCFA) Soft Skills/Qualifications The 3rd Line Analyst is expected to be able to present and write professional reports to key stakeholders All staff are expected to exercise good time management and work as part of a team You will work from Airbus Protect offices, Newport, South Wales, with occasional requirements for business travel within the UK and abroad. Because of the nature of work undertaken, these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. If you meet this criteria you will also undergo security clearance vetting, if not already security cleared to a minimum DV level. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. AIRBUS PROTECT Airbus PROTECT brings together experts in risk analysis and management in the fields of safety, cybersecurity and sustainability. We deliver expertise to our own group, Airbus, for whom we act as a privileged partner, but also to external clients. With over 1,800 experienced professionals based in France, UK and Germany, we service large-scale contracts with companies such as critical infrastructures (CNI), other industries and public institutions. Our positioning and strategy enable us to meet the highest standards of the market and to meet the challenges of tomorrow as a team Join the AIRBUS PROTECT journey This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Protect Limited Contract Type: Permanent Experience Level: Professional Job Family: Cyber Security By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Oct 28, 2025
Full time
Job Description: An exciting opportunity has arisen for a 3rd Line Analyst within Airbus Protect in Newport. The role of the 3rd Line Analyst is to be an escalation point for all SOC operational activity. The successful candidate will be responsible for the day to day monitoring of multiple security devices, including SIEM, SOAR, IDS/IPS, EDR etc, ensuring that all customer SLAs are met. You will be required to work as part of the SOC team ensuring all SOC operational tasks are completed on time and work tickets updated/closed with satisfactory technical details included. The 3rd Line Analyst will be proficient at a technical level, often being required to attend technical workshops and customer briefings/service reviews. All Analysts are expected to be able to present and write professional reports to key stakeholders and exercise good time management. This position can offer you: Are you looking for challenging tasks in a company with some of the most creative cyber security technology and services? Integration into an international network of cyber security experts across and outside of Europe? Would you like to participate in Europe-wide projects as a prime supplier? We can offer you all of this and more Exciting development opportunities and perspectives within Airbus as a global player An attractive company pension scheme Airbus Group success share scheme An extensive range of additional benefits Flexible working hours Tasks and Accountabilities When required, takes over and leads the SOC Team in charge of the Critical Incidents Complete analysis/correlation of 'Events of Interest' to identify incidents ensuring that all events, events of interest, exceptions & incidents are responded to in accordance with established SOC work instructions, including remedial action/recommendations. Complete post incident reporting. Responsible for SOC work instructions, ensuring they are reviewed & amended. Use Case Factory development Playbook design and development Use Case & Playbook validation before going live Maintain currency in security concepts, tools and best practices. Present & review reports to internal & external key stakeholders. Continuous improvement process definition in coordination with SDM Propose improvement regarding internal processes, support documentation and associated management tools We are looking for applicants with the following experience: Required Palo Alto Networks Certified Detection and Remediation Analyst (PCDRA) Microsoft SC200: Microsoft Security Analyst Blue Team Level 1 & 2: Junior / Advanced Security Operations Knowledge of Microsoft Defender & Sentinel Knowledge of SOAR Knowledge of Splunk Understanding of threat actor Tactics, Techniques and Procedures (TTPs) SANS SEC401: Security Essentials (or equivalent) SANS SEC503: Network Monitoring and Threat Detection In-Depth (or equivalent) SANS SEC504: Hacker Tools, Techniques, Exploits and Incident Handling (or equivalent) Desirable Knowledge of Reverse Engineering Malware Practical Junior Malware Researcher (PJMR) SANS SEC488: Cloud Security Essentials (or equivalent) CREST Certified Network Intrusion Analyst (CCNIA) (or equivalent) SANS FOR508: Advanced Incident Response, Threat Hunting and Digital Forensics (GCFA) Soft Skills/Qualifications The 3rd Line Analyst is expected to be able to present and write professional reports to key stakeholders All staff are expected to exercise good time management and work as part of a team You will work from Airbus Protect offices, Newport, South Wales, with occasional requirements for business travel within the UK and abroad. Because of the nature of work undertaken, these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. If you meet this criteria you will also undergo security clearance vetting, if not already security cleared to a minimum DV level. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. AIRBUS PROTECT Airbus PROTECT brings together experts in risk analysis and management in the fields of safety, cybersecurity and sustainability. We deliver expertise to our own group, Airbus, for whom we act as a privileged partner, but also to external clients. With over 1,800 experienced professionals based in France, UK and Germany, we service large-scale contracts with companies such as critical infrastructures (CNI), other industries and public institutions. Our positioning and strategy enable us to meet the highest standards of the market and to meet the challenges of tomorrow as a team Join the AIRBUS PROTECT journey This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Protect Limited Contract Type: Permanent Experience Level: Professional Job Family: Cyber Security By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
3rd Line Team Lead Location: Remote (UK-based) Salary: Up to 60k, depending on experience Full-Time, Permanent A leading Managed Services Provider is recruiting for a 3rd Line Team Lead to manage a skilled team of engineers supporting Microsoft technologies across a diverse client base. This role is approximately 80% technical and 20% managerial, suited to someone who wants to remain hands-on while guiding a high-performing team. Key responsibilities: Leading a remote team of 3rd Line Engineers, providing technical guidance, mentoring and performance oversight Supporting Microsoft environments including On-Premises Active Directory, Microsoft 365 and Azure Acting as an escalation point for complex technical issues and ensuring timely resolution Collaborating with internal teams and clients to deliver high-quality service and drive continuous improvement Enhancing operational efficiency through documentation, process optimisation and proactive problem-solving Required experience: Strong experience in a 3rd Line Support role, ideally within a Managed Services or MSP setting In-depth knowledge of Microsoft technologies: Windows Server, Active Directory, Microsoft 365 and Azure Proven leadership skills with a passion for team development and success Excellent communication and stakeholder management abilities Relevant certifications such as Microsoft Certified: Azure Administrator Associate are advantageous Must be eligible for SC Clearance. Paying up to 60k. Remote based.
Oct 28, 2025
Full time
3rd Line Team Lead Location: Remote (UK-based) Salary: Up to 60k, depending on experience Full-Time, Permanent A leading Managed Services Provider is recruiting for a 3rd Line Team Lead to manage a skilled team of engineers supporting Microsoft technologies across a diverse client base. This role is approximately 80% technical and 20% managerial, suited to someone who wants to remain hands-on while guiding a high-performing team. Key responsibilities: Leading a remote team of 3rd Line Engineers, providing technical guidance, mentoring and performance oversight Supporting Microsoft environments including On-Premises Active Directory, Microsoft 365 and Azure Acting as an escalation point for complex technical issues and ensuring timely resolution Collaborating with internal teams and clients to deliver high-quality service and drive continuous improvement Enhancing operational efficiency through documentation, process optimisation and proactive problem-solving Required experience: Strong experience in a 3rd Line Support role, ideally within a Managed Services or MSP setting In-depth knowledge of Microsoft technologies: Windows Server, Active Directory, Microsoft 365 and Azure Proven leadership skills with a passion for team development and success Excellent communication and stakeholder management abilities Relevant certifications such as Microsoft Certified: Azure Administrator Associate are advantageous Must be eligible for SC Clearance. Paying up to 60k. Remote based.
Job title: 3rd Line AV Support Engineer Role Type: Permanent, Full time Location: London Join a dynamic team of AV experts delivering high-quality support services across client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and contribute to knowledge sharing. Collaborate with project teams and attend regular reviews and client meetings. Participate in on-call rota and occasional planned on-site support. Required Skills & Experience: 2+ years in AV support within a service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively.
Oct 28, 2025
Full time
Job title: 3rd Line AV Support Engineer Role Type: Permanent, Full time Location: London Join a dynamic team of AV experts delivering high-quality support services across client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and contribute to knowledge sharing. Collaborate with project teams and attend regular reviews and client meetings. Participate in on-call rota and occasional planned on-site support. Required Skills & Experience: 2+ years in AV support within a service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively.
3rd Line IT Support 35,000 - 45,000 Sheffield We are looking for an experienced third line support analyst to come in and hit the ground running with our client who are the leading manufacturing/engineering organisation. The successful candidate will provide support to an extensive system catalogue across a widespread site operating at a 3rd line level. Role Overview: Play a key part in the smooth running of the IT infrastructure from network to server stack. Managing physical IT environment, i.e. servers, network switches, etc. Participating in project work, including development of new services, Continual Service Improvement projects and ad hoc operational projects. Assessing risks, identifying critical service and system dependencies and implementing countermeasures. Install, configure and maintain service, software, hardware and application components. Work to ITIL v4 framework. Tech stack: Microsoft Windows Server Operating Systems version 2016 and above Microsoft Office365 Exchange 2016 Hyper-V/VMware Azure Firewalls, switches, routing Servers, SANs Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Oct 28, 2025
Full time
3rd Line IT Support 35,000 - 45,000 Sheffield We are looking for an experienced third line support analyst to come in and hit the ground running with our client who are the leading manufacturing/engineering organisation. The successful candidate will provide support to an extensive system catalogue across a widespread site operating at a 3rd line level. Role Overview: Play a key part in the smooth running of the IT infrastructure from network to server stack. Managing physical IT environment, i.e. servers, network switches, etc. Participating in project work, including development of new services, Continual Service Improvement projects and ad hoc operational projects. Assessing risks, identifying critical service and system dependencies and implementing countermeasures. Install, configure and maintain service, software, hardware and application components. Work to ITIL v4 framework. Tech stack: Microsoft Windows Server Operating Systems version 2016 and above Microsoft Office365 Exchange 2016 Hyper-V/VMware Azure Firewalls, switches, routing Servers, SANs Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Infrastructure Analyst 35,000 - 45,000 Sheffield We are looking for an experienced IT infrastructure analyst to come in and hit the ground running with our client who are the leading manufacturing/engineering organisation. The successful candidate will provide support to an extensive system catalogue across a widespread site operating at a 3rd line level. Role Overview: Play a key part in the smooth running of the IT infrastructure from network to server stack. Managing physical IT environment, i.e. servers, network switches, etc. Participating in project work, including development of new services, Continual Service Improvement projects and ad hoc operational projects. Assessing risks, identifying critical service and system dependencies and implementing countermeasures. Install, configure and maintain service, software, hardware and application components. Work to ITIL v4 framework. Tech stack: Microsoft Windows Server Operating Systems version 2016 and above Microsoft Office365 Exchange 2016 Hyper-V/VMware Azure Firewalls, switches, routing Servers, SANs Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Oct 28, 2025
Full time
IT Infrastructure Analyst 35,000 - 45,000 Sheffield We are looking for an experienced IT infrastructure analyst to come in and hit the ground running with our client who are the leading manufacturing/engineering organisation. The successful candidate will provide support to an extensive system catalogue across a widespread site operating at a 3rd line level. Role Overview: Play a key part in the smooth running of the IT infrastructure from network to server stack. Managing physical IT environment, i.e. servers, network switches, etc. Participating in project work, including development of new services, Continual Service Improvement projects and ad hoc operational projects. Assessing risks, identifying critical service and system dependencies and implementing countermeasures. Install, configure and maintain service, software, hardware and application components. Work to ITIL v4 framework. Tech stack: Microsoft Windows Server Operating Systems version 2016 and above Microsoft Office365 Exchange 2016 Hyper-V/VMware Azure Firewalls, switches, routing Servers, SANs Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line Engineer (MSP) Teesside £28 - 35k plus benefits Hybrid The Opportunity for you Are you currently working at 2nd line at an MSP, and looking to join a company that offers training, development, and progression? Or are you looking to actually contribute to an MSP where your ideas are heard and bring ideas to the table? Then this is the job for you. As a 3rd line engineer, you ll be based in the Teesside office for this MSP. These have recently won contracts and in turn, needs to grow out their team. This MSP has seen employees progress from apprentices right the way through to directors definitely room for progression and growth. You'll be working with customers on support with plenty of project work. Likewise in this role, you have the opportunity to come up with new ideas + products to expand their service offering to the way you see fit. We'd be looking for an engineer who's got their finger on the pulse by way of new tech within the industry. This role is for a 2nd line engineer who may have hit a glass ceiling in their current company and wants to progress their career. You ll need to have a what s next approach by way technology and product offerings as this MSP are looking for someone who can come in and contribute above and beyond support work. With this being in a managed services environment, the role is end to end and you ll get involved through design, deployment and then ongoing service so the broader the background the better. We re looking for strong Microsoft bias engineer who has experience working within an MSP. With this role being customer facing, this will suit someone had had a strong service provider background. An ideal general background of you will be having strong all-round general IT skills which is a given if you ve worked within an MSP. This is an adult environment, so you re not going to be chained to your desk 5 days a week. This MSP truly values its staff and allows hybrid working from the start I must say, most of the engineers do prefer to be in the office though due to the camaraderie! Next steps If this sounds like something you would be interested in, you have 3 options Call Joe White at CRG TEC to find out more. We are really open about the role and the opportunity so if you need to find out more before committing. No problem! Drop Joe a private message on LinkedIn before applying and he will respond to any queries you have. If you are happy with what you have read, then attach a copy of your CV to this advert and Joe White will give you a call to discuss further or get back to you if you don t quite hit the mark. We look forward to hearing from you!
Oct 27, 2025
Full time
2nd Line Engineer (MSP) Teesside £28 - 35k plus benefits Hybrid The Opportunity for you Are you currently working at 2nd line at an MSP, and looking to join a company that offers training, development, and progression? Or are you looking to actually contribute to an MSP where your ideas are heard and bring ideas to the table? Then this is the job for you. As a 3rd line engineer, you ll be based in the Teesside office for this MSP. These have recently won contracts and in turn, needs to grow out their team. This MSP has seen employees progress from apprentices right the way through to directors definitely room for progression and growth. You'll be working with customers on support with plenty of project work. Likewise in this role, you have the opportunity to come up with new ideas + products to expand their service offering to the way you see fit. We'd be looking for an engineer who's got their finger on the pulse by way of new tech within the industry. This role is for a 2nd line engineer who may have hit a glass ceiling in their current company and wants to progress their career. You ll need to have a what s next approach by way technology and product offerings as this MSP are looking for someone who can come in and contribute above and beyond support work. With this being in a managed services environment, the role is end to end and you ll get involved through design, deployment and then ongoing service so the broader the background the better. We re looking for strong Microsoft bias engineer who has experience working within an MSP. With this role being customer facing, this will suit someone had had a strong service provider background. An ideal general background of you will be having strong all-round general IT skills which is a given if you ve worked within an MSP. This is an adult environment, so you re not going to be chained to your desk 5 days a week. This MSP truly values its staff and allows hybrid working from the start I must say, most of the engineers do prefer to be in the office though due to the camaraderie! Next steps If this sounds like something you would be interested in, you have 3 options Call Joe White at CRG TEC to find out more. We are really open about the role and the opportunity so if you need to find out more before committing. No problem! Drop Joe a private message on LinkedIn before applying and he will respond to any queries you have. If you are happy with what you have read, then attach a copy of your CV to this advert and Joe White will give you a call to discuss further or get back to you if you don t quite hit the mark. We look forward to hearing from you!
Senior Support Engineer (Site Lead) Location: Birmingham (onsite 5 days per week) Type: Permanent Salary: Competitive VIQU has partnered with a prestigious global professional services organisation to recruit a Senior Support Engineer (Site Lead) for their Birmingham office. This hands-on role is ideal for an experienced IT professional looking to take ownership of onsite IT operations, deliver high-quality user support, and drive service excellence across a fast-paced enterprise environment. Key Responsibilities Provide high-quality 2nd line IT support to users onsite and remotely, ensuring timely resolution of incidents and requests Act as the primary onsite IT contact, delivering a white-glove service and maintaining strong stakeholder relationships Install, configure, and support end-user devices including laptops, desktops, printers, and mobile devices Support and maintain applications such as Microsoft 365, Intune, and Windows 11 Provide local AV and meeting room support, assisting during events where required Collaborate with 3rd line and global IT teams to deliver upgrades, patching, and IT projects Maintain accurate asset records, documentation, and knowledge base entries Ensure compliance with security and IT governance standards Participate in on-call rota and occasional weekend work for upgrades or maintenance Key Requirements 5+ years' experience in a 2nd/3rd line or senior desktop support role, ideally within professional services or large enterprise environments Strong technical expertise across Windows 10/11, Microsoft 365, Intune, and Entra ID/Azure AD Proven experience delivering excellent customer service in business-facing IT support roles Confident communication skills with the ability to manage stakeholders effectively Strong troubleshooting, problem-solving, and organisational skills Experience supporting mobile devices and iOS management ITIL Foundation certification (advantageous) Apply Now To discuss this opportunity in confidence, please apply today or contact Phoebe Rees at VIQU IT Recruitment. Know someone exceptional? Refer them to VIQU and receive up to £1,000 in vouchers (terms apply).
Oct 27, 2025
Full time
Senior Support Engineer (Site Lead) Location: Birmingham (onsite 5 days per week) Type: Permanent Salary: Competitive VIQU has partnered with a prestigious global professional services organisation to recruit a Senior Support Engineer (Site Lead) for their Birmingham office. This hands-on role is ideal for an experienced IT professional looking to take ownership of onsite IT operations, deliver high-quality user support, and drive service excellence across a fast-paced enterprise environment. Key Responsibilities Provide high-quality 2nd line IT support to users onsite and remotely, ensuring timely resolution of incidents and requests Act as the primary onsite IT contact, delivering a white-glove service and maintaining strong stakeholder relationships Install, configure, and support end-user devices including laptops, desktops, printers, and mobile devices Support and maintain applications such as Microsoft 365, Intune, and Windows 11 Provide local AV and meeting room support, assisting during events where required Collaborate with 3rd line and global IT teams to deliver upgrades, patching, and IT projects Maintain accurate asset records, documentation, and knowledge base entries Ensure compliance with security and IT governance standards Participate in on-call rota and occasional weekend work for upgrades or maintenance Key Requirements 5+ years' experience in a 2nd/3rd line or senior desktop support role, ideally within professional services or large enterprise environments Strong technical expertise across Windows 10/11, Microsoft 365, Intune, and Entra ID/Azure AD Proven experience delivering excellent customer service in business-facing IT support roles Confident communication skills with the ability to manage stakeholders effectively Strong troubleshooting, problem-solving, and organisational skills Experience supporting mobile devices and iOS management ITIL Foundation certification (advantageous) Apply Now To discuss this opportunity in confidence, please apply today or contact Phoebe Rees at VIQU IT Recruitment. Know someone exceptional? Refer them to VIQU and receive up to £1,000 in vouchers (terms apply).
IT Infrastructure Analyst £35,000 - £45,000 Sheffield We are looking for an experienced IT infrastructure analyst to come in and hit the ground running with our client who are the leading manufacturing/engineering organisation. The successful candidate will provide support to an extensive system catalogue across a widespread site operating at a 3rd line level. Role Overview: Play a key part in the smooth running of the IT infrastructure from network to server stack. Managing physical IT environment, ie Servers, network Switches, etc. Participating in project work, including development of new services, Continual Service Improvement projects and ad hoc operational projects. Assessing risks, identifying critical service and system dependencies and implementing countermeasures. Install, configure and maintain service, software, hardware and application components. Work to ITIL v4 framework. Tech stack: Microsoft Windows Server Operating Systems version 2016 and above Microsoft Office365 Exchange 2016 Hyper-V/VMware Azure Firewalls, Switches, routing Servers, SANs Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Oct 27, 2025
Full time
IT Infrastructure Analyst £35,000 - £45,000 Sheffield We are looking for an experienced IT infrastructure analyst to come in and hit the ground running with our client who are the leading manufacturing/engineering organisation. The successful candidate will provide support to an extensive system catalogue across a widespread site operating at a 3rd line level. Role Overview: Play a key part in the smooth running of the IT infrastructure from network to server stack. Managing physical IT environment, ie Servers, network Switches, etc. Participating in project work, including development of new services, Continual Service Improvement projects and ad hoc operational projects. Assessing risks, identifying critical service and system dependencies and implementing countermeasures. Install, configure and maintain service, software, hardware and application components. Work to ITIL v4 framework. Tech stack: Microsoft Windows Server Operating Systems version 2016 and above Microsoft Office365 Exchange 2016 Hyper-V/VMware Azure Firewalls, Switches, routing Servers, SANs Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
3rd Line IT Support £35,000 - £45,000 Sheffield We are looking for an experienced third line support analyst to come in and hit the ground running with our client who are the leading manufacturing/engineering organisation. The successful candidate will provide support to an extensive system catalogue across a widespread site operating at a 3rd line level. Role Overview: Play a key part in the smooth running of the IT infrastructure from network to server stack. Managing physical IT environment, ie Servers, network Switches, etc. Participating in project work, including development of new services, Continual Service Improvement projects and ad hoc operational projects. Assessing risks, identifying critical service and system dependencies and implementing countermeasures. Install, configure and maintain service, software, hardware and application components. Work to ITIL v4 framework. Tech stack: Microsoft Windows Server Operating Systems version 2016 and above Microsoft Office365 Exchange 2016 Hyper-V/VMware Azure Firewalls, Switches, routing Servers, SANs Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Oct 27, 2025
Full time
3rd Line IT Support £35,000 - £45,000 Sheffield We are looking for an experienced third line support analyst to come in and hit the ground running with our client who are the leading manufacturing/engineering organisation. The successful candidate will provide support to an extensive system catalogue across a widespread site operating at a 3rd line level. Role Overview: Play a key part in the smooth running of the IT infrastructure from network to server stack. Managing physical IT environment, ie Servers, network Switches, etc. Participating in project work, including development of new services, Continual Service Improvement projects and ad hoc operational projects. Assessing risks, identifying critical service and system dependencies and implementing countermeasures. Install, configure and maintain service, software, hardware and application components. Work to ITIL v4 framework. Tech stack: Microsoft Windows Server Operating Systems version 2016 and above Microsoft Office365 Exchange 2016 Hyper-V/VMware Azure Firewalls, Switches, routing Servers, SANs Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job title: 3rd Line AV Support Engineer Role Type: Permanent, Full time Location: London Join a dynamic team of AV experts delivering high-quality support services across client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and contribute to knowledge sharing. Collaborate with project teams and attend regular reviews and client meetings. Participate in on-call rota and occasional planned on-site support. Required Skills & Experience: 2+ years in AV support within a service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively.
Oct 27, 2025
Full time
Job title: 3rd Line AV Support Engineer Role Type: Permanent, Full time Location: London Join a dynamic team of AV experts delivering high-quality support services across client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and contribute to knowledge sharing. Collaborate with project teams and attend regular reviews and client meetings. Participate in on-call rota and occasional planned on-site support. Required Skills & Experience: 2+ years in AV support within a service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively.
Job Title: Principal Engineer - Systems Engineering (Model Based Architect) Location: Coventry. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Negotiable dependent on experience What you'll be doing: Design and maintain requirements, architectures, and system designs for complex technical systems Generate SysML views to capture interactions between complex systems within the Submarine Support with the full utilisation and development of model-based systems engineering artifacts across a portfolio of products Expand, elaborate, and own key system design elements and associated systems engineering products that drive customer success Work with cross-functional teams to define system functions, requirements and design elements to ensure optimal performance in constrained technical environments Decompose complex designs into understandable components for further elaboration and development Support the execution of the full project lifecycle, from planning, through implementation, to operational readiness Your skills and experiences: Hold a Degree or equivalent within a STEM field Have a strong familiarisation of SysML You will need to have experience of using Model Based System Engineering toolsets such as Enterprise Architect Have a firm understanding of Systems Engineering and Systems thinking Familiarity with the Engineering System Lifecycle and its related process (specifically processes mentioned ISO/IEC 15288) Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The team: By joining the team, you will have a great opportunity to work collaboratively on a model-based systems engineering approach for the first time on a submarine platform. You will play a key part in how we bring various complex systems together to support whole boat operations. You will be involved in one of the biggest and most expensive programmes within the United Kingdom and have fantastic room for career growth and progression within the role. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. To support our ongoing need to recruit the best engineering talent, BAE Systems Submarines is delighted to shortly be opening a brand new office in Coventry. BAE Systems Submarines is experiencing a period of significant growth and we are now actively recruiting a variety of roles and specialisms to support our ongoing submarines programs which is critical to delivering our national endeavour. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 23rd July 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Work Location: In person
Oct 27, 2025
Full time
Job Title: Principal Engineer - Systems Engineering (Model Based Architect) Location: Coventry. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Negotiable dependent on experience What you'll be doing: Design and maintain requirements, architectures, and system designs for complex technical systems Generate SysML views to capture interactions between complex systems within the Submarine Support with the full utilisation and development of model-based systems engineering artifacts across a portfolio of products Expand, elaborate, and own key system design elements and associated systems engineering products that drive customer success Work with cross-functional teams to define system functions, requirements and design elements to ensure optimal performance in constrained technical environments Decompose complex designs into understandable components for further elaboration and development Support the execution of the full project lifecycle, from planning, through implementation, to operational readiness Your skills and experiences: Hold a Degree or equivalent within a STEM field Have a strong familiarisation of SysML You will need to have experience of using Model Based System Engineering toolsets such as Enterprise Architect Have a firm understanding of Systems Engineering and Systems thinking Familiarity with the Engineering System Lifecycle and its related process (specifically processes mentioned ISO/IEC 15288) Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The team: By joining the team, you will have a great opportunity to work collaboratively on a model-based systems engineering approach for the first time on a submarine platform. You will play a key part in how we bring various complex systems together to support whole boat operations. You will be involved in one of the biggest and most expensive programmes within the United Kingdom and have fantastic room for career growth and progression within the role. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. To support our ongoing need to recruit the best engineering talent, BAE Systems Submarines is delighted to shortly be opening a brand new office in Coventry. BAE Systems Submarines is experiencing a period of significant growth and we are now actively recruiting a variety of roles and specialisms to support our ongoing submarines programs which is critical to delivering our national endeavour. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 23rd July 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Work Location: In person
InterSystems provides the information engines that power some of the world's most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems has been a strategic technology provider since 1978. InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 100 countries. For more information about InterSystems, the Cache database, Ensemble, HealthShare, and TrakCare. The Hosted Services organization was formed in 2015 to enable the delivery of fully managed and hosted TrakCare and other healthcare related solutions. With five established datacentre locations globally, and several contracts in the pipeline, Hosted Services is expected to continue to grow. To support this growth, we are now looking for a Network Engineer to work within our Hosting Services team to oversee the ongoing delivery, administration and security compliance of the network infrastructure underpinning our hosted services internationally. Responsibilities Provide expert-level support for the network infrastructure that underpins our data center based services. Ensure that network service levels are monitored, reviewed and reported on a regular basis, and that the necessary steps are taken to resolve any issues or negative trends that may be identified. Ensure that network and related activities are completed within agreed timelines and/or in line with agreed schedules. Work with technical architects, project managers and other stakeholders to identify, assess, select and present appropriate network solutions for their needs. Build and deploy agreed solutions within specified timelines. Develop, implement and test disaster recovery and/or network fail-over plans as required. Maintain operational acceptance criteria for network solutions to be supported by the hosting team, and work with the appropriate delivery teams to ensure that these are met before transition into production. Ensure that network and associated service components under management are monitored 24x7 for availability, capacity and performance. Monitor and report on network capacity across all network elements, and pro-actively identify and address potential issues in a timely manner. Ensure that agreed network and access processes are followed and, in particular, that events, incidents and requests are dealt with in a timely manner using the appropriate operational processes and tools. Ensure ongoing compliance with network and related security policies Ensure that network and related solutions are documented, including network diagrams, "as-built" configurations, IP address data, and support procedures e.g. "how to fail-over a connection", etc. Maintain good relationships with other team members, other teams, customers and suppliers in order to maximize team working and collaboration. Continue to look for ways that the service can be improved and, where agreed, lead or assist with the implementation of service improvements. In particular, focus on service automation opportunities in line with the wider hosted services strategy and available tools; continue to optimize performance, efficiency and utilization. Provide consultation to customers and stakeholders on in-life customer solutions. Provide 24x7 support as part of the wider hosting operations team. Required experience & qualifications Minimum of CCNP with routing and switching or security certification Strong knowledge and hands-on experience of configuring, troubleshooting and supporting Cisco and F5 networking equipment in a datacentre environment, specifically Cisco Nexus switches, Cisco ASA firewalls, F5 LTM and DNS load balancers. Strong network design and management skills and experience, including setting up firewall rules, dynamic routing, load balancing, intrusion detection and prevention, setting up remote access and site-to-site VPNs. Strong practical experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements. Practical experience with the majority of: Cisco Nexus 7000/9000 series, NX-OS, IOS, VDC, VPC, HSRP, STP, NTP, logging, port channels, layer 3 switching Cisco ASR (100x), IOS, XE, OSFP, BGP, VRF, NTP, logging Cisco ASA, IPS, ASAv, Multi-context IPSEC VPN, Anyconnect SSL VPN, NAT, ACLs F5 LTM, route domains, partitions, pools, nodes, irules, GTM - DNS Management, GLB Desirable skills: Good client and relationship management ability with excellent oral and written communication and presentation skills Able to demonstrate flexibility, motivation as well as excellent problem solving and team working Knowledge of service monitoring and alerting (Nagios, Cacti preferred). Knowledge of configuration management (Puppet preferred). Ability to manage 3rd party vendors e.g. F5, Cisco
Oct 27, 2025
Full time
InterSystems provides the information engines that power some of the world's most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems has been a strategic technology provider since 1978. InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 100 countries. For more information about InterSystems, the Cache database, Ensemble, HealthShare, and TrakCare. The Hosted Services organization was formed in 2015 to enable the delivery of fully managed and hosted TrakCare and other healthcare related solutions. With five established datacentre locations globally, and several contracts in the pipeline, Hosted Services is expected to continue to grow. To support this growth, we are now looking for a Network Engineer to work within our Hosting Services team to oversee the ongoing delivery, administration and security compliance of the network infrastructure underpinning our hosted services internationally. Responsibilities Provide expert-level support for the network infrastructure that underpins our data center based services. Ensure that network service levels are monitored, reviewed and reported on a regular basis, and that the necessary steps are taken to resolve any issues or negative trends that may be identified. Ensure that network and related activities are completed within agreed timelines and/or in line with agreed schedules. Work with technical architects, project managers and other stakeholders to identify, assess, select and present appropriate network solutions for their needs. Build and deploy agreed solutions within specified timelines. Develop, implement and test disaster recovery and/or network fail-over plans as required. Maintain operational acceptance criteria for network solutions to be supported by the hosting team, and work with the appropriate delivery teams to ensure that these are met before transition into production. Ensure that network and associated service components under management are monitored 24x7 for availability, capacity and performance. Monitor and report on network capacity across all network elements, and pro-actively identify and address potential issues in a timely manner. Ensure that agreed network and access processes are followed and, in particular, that events, incidents and requests are dealt with in a timely manner using the appropriate operational processes and tools. Ensure ongoing compliance with network and related security policies Ensure that network and related solutions are documented, including network diagrams, "as-built" configurations, IP address data, and support procedures e.g. "how to fail-over a connection", etc. Maintain good relationships with other team members, other teams, customers and suppliers in order to maximize team working and collaboration. Continue to look for ways that the service can be improved and, where agreed, lead or assist with the implementation of service improvements. In particular, focus on service automation opportunities in line with the wider hosted services strategy and available tools; continue to optimize performance, efficiency and utilization. Provide consultation to customers and stakeholders on in-life customer solutions. Provide 24x7 support as part of the wider hosting operations team. Required experience & qualifications Minimum of CCNP with routing and switching or security certification Strong knowledge and hands-on experience of configuring, troubleshooting and supporting Cisco and F5 networking equipment in a datacentre environment, specifically Cisco Nexus switches, Cisco ASA firewalls, F5 LTM and DNS load balancers. Strong network design and management skills and experience, including setting up firewall rules, dynamic routing, load balancing, intrusion detection and prevention, setting up remote access and site-to-site VPNs. Strong practical experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements. Practical experience with the majority of: Cisco Nexus 7000/9000 series, NX-OS, IOS, VDC, VPC, HSRP, STP, NTP, logging, port channels, layer 3 switching Cisco ASR (100x), IOS, XE, OSFP, BGP, VRF, NTP, logging Cisco ASA, IPS, ASAv, Multi-context IPSEC VPN, Anyconnect SSL VPN, NAT, ACLs F5 LTM, route domains, partitions, pools, nodes, irules, GTM - DNS Management, GLB Desirable skills: Good client and relationship management ability with excellent oral and written communication and presentation skills Able to demonstrate flexibility, motivation as well as excellent problem solving and team working Knowledge of service monitoring and alerting (Nagios, Cacti preferred). Knowledge of configuration management (Puppet preferred). Ability to manage 3rd party vendors e.g. F5, Cisco
