Operations Support Centre Coordinator

We are currently seeking an Operations Support Centre Coordinator to join the team in Stevenage. The successful candidate will be working on a programme of works to deliver future information and communication technology services.

This is a great opportunity for an individual who has previously worked on a service desk / helpdesk where it has been a busy environment with lots of tickets/requirements coming in that need to be actioned and resolved promptly.

• Provide the single point of contact for resource, scheduling, change control and general information for all matrix and planned work instructed by the customer.
• Validate the initial work request and allocate the appropriate group(s) for action, maintaining accurate status on NG Baileys Management System.
• Proactively seeking closure and completion of each order in line with the associated Service level agreements (SLA's).
• Ensuring all change requests raised during the implementation are validated and agreed with relevant parties before commencement of additional work.

• Superb organisation skills
• Good Microsoft Office suite skills
• Demonstrable customer service skills
• Previous administration experience in a similar role
• Experience of resource scheduling
• Good understanding of UK geography
• Security Clearance or willing to go through the process

• Previously worked to operational level agreements or service level agreements
• Previously provided support on a service/help desk
• Previous experience with ticketing systems (service desk)

• Pension with a leading provider and up to 8% employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes.
• Personal development programme

Next Steps:

As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us:

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.