Job Description
Senior Service Controller
LOCATION: Leeds
CONTRACT: Permanent
Competitive Salary + benefits package
Summary
The Senior Service Controller role is based in the Leeds Facilities office and will work within the service centre team. The primary objective is to support Contract Managers with administration of client services (either in place of or in conjunction with Service Controllers and Contract Administrators). The Senior Service Controller will be able to conduct all Service Controller tasks and those usually conducted by a Contract Administrator (including raising requisitions and Purchase Orders for Subcontractors; creating account performance reports; attending client meetings). The Senior Service Controller will also be responsible for conducting training on IFS processes or client systems as appropriate to assist with the development of Service Controllers and onboarding of new recruits.
Some of the key deliverables in this role will include:
- Line Management of new recruits and monitoring competency through their probationary periods.
- Monitoring delivery of PPM and Reactive works provided by NGB mobile workforce and sub-contractors, assigning resources appropriately to ensure completion within client SLA's.
- Mentoring service controllers in best practice process adherence and advising process changes as required.
- Obtaining relevant order number/instruction for quoted works, ensuring all documentation and customer approvals are attached to our system.
- Raising of POs for quote approved works and liaising with Subcontractors or internal engineers to ensure works completed within expectations.
- Monitoring account performance and reporting any concerns/areas for improvement to the relevant Contract Manager. To direct Service Controller activities according to relevant client and NG Bailey priorities.
- Developing Internal and External relationships through regular contact including attending client meetings with Management, where necessary.
- Escalate issues to relevant party, team leader, contract manager where necessary and, where possible, recommending potential solution(s).
- Planning any specialist PPM/remedial works with subcontractors ensuring all RAMS and method statements are received.
What we're looking for:
- Previous CAFM system knowledge ideally IFS knowledge
- High level of Microsoft proficiency
- Advance proficiency of Excel
- Prior experience of Administration in M&E industry
Benefits:
We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:
- 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
- Pension with a leading provider and up to 8% employer contribution
- Personal Wellbeing and Volunteer Days
- Private Medical Insurance
- Life Assurance
- Salary sacrifice car scheme (Hybrid/Electric Vehicle)
- Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
- Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.
Next Steps:
As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.
We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.
About Us:
We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.
Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.
Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
