Sales assistant

Role: Sales Assistant

Reports to: Store/Operations Manager

Locations: Westfield London & Battersea Power Station

Hours: Flexible rota across:

• Weekdays: 8:00 am - 8:00 pm
• Weekends:
• Westfield: Sat 9:00 am-9:00 pm / Sun 11:00 am-6:00 pm
• Battersea: Sat 9:30 am-8:00 pm / Sun 11:30 am-6:00 pm

Gioia LDN is a contemporary lifestyle and jewellery brand that blends modern design with cultural elegance. Based in London, our collections and experiences celebrate individuality, craftsmanship, and connection. We currently operate in Westfield London and Battersea Power Station, bringing luxury with meaning to every customer encounter.

To deliver outstanding customer service and drive sales while maintaining the presentation, professionalism, and daily operational standards that reflect Gioia LDN's premium brand.

Customer Experience & Sales

• Deliver an exceptional, luxury shopping experience for every customer.
• Engage warmly, build rapport, and drive sales through confident product knowledge.
• Meet or exceed daily and weekly sales targets.

Presentation & Store Standards

• Maintain impeccable cleanliness and organisation at all times.
• Ensure displays are consistent with brand layout and immediately replace sold items with new stock.
• Wipe and clean glass displays and surfaces regularly to maintain a premium appearance.
• Keep stock cupboards tidy and organised, and ensure packaging materials are replenished.
• Report any stock or packaging shortages to management as soon as possible.

Operations & Compliance

• Follow all opening, trading, and closing procedures as set by management.
• Ensure Payment machines and electrical equipment are turned off or charged as required.
• Never leave the kiosk unattended
• Open and close the kiosk on time
• Always close ongoing sales professionally
• Send daily sales reports to management

Teamwork & Brand Representation

• Collaborate with the team to maintain consistency across sites.
• Present yourself in line with Gioia LDN's brand image - polished, professional, and confident.
• Communicate any issues, lateness, or absences to management promptly.

• Previous experience in retail, jewellery, or luxury customer service preferred.
• Excellent communication and interpersonal skills.
• Confident in sales, problem-solving, and handling customers professionally.
• Strong attention to detail and pride in maintaining visual and operational standards.
• Reliable, flexible, and able to work across both sites and weekend shifts.

• Competitive hourly rate (£10/hr) plus sales incentives.
• Supportive, creative working environment.
• Full training in brand standards and operations.
• Growth opportunities within an expanding, independent luxury brand.