7 jobs found

Job Title: Neighbourhood Officer (Temporary to July 2026) Team: Neighbourhood Service: Neighbourhoods Responsible to: Neighbourhood Manager Salary £33,330 pro rata Job Summary The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement. Main Responsibilities Tenancy and property management: Deliver tenancy management services, ensuring policies and procedures are adhered to. Monitor and control the progress of empty properties to meet targets and minimise revenue loss. Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and Complete tenancy sign-ups, ensuring agreements are fully explained and understood. Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions. Address tenancy breaches, including investigating abandoned properties. Community & Neighbourhood Engagement: Provide excellent customer service to ensure tenants and residents take pride in their homes and communities. Highlight and address emerging estate and community issues affecting sustainability. Manage anti-social behaviour cases with a proactive approach, focusing on early intervention. Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery Actively promote customer involvement and encourage participation in decision-making. Partnerships & Compliance Collaborate with internal departments and external agencies to resolve tenancy and community challenges Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures. Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures. Skills, Competence, Experience Required Strong understanding of housing legislation and social housing challenges. Awareness of housing management governance and best practices. Sound judgment and decision-making skills. Ability to prioritise workload, meet deadlines, and handle pressure effectively. Strong written, verbal, and interpersonal communication skills. Ability to work independently and as part of a team. Competence in using housing management systems and maintaining accurate records. Customer-focused approach to service delivery. The role requires resilience, empathy and conflict resolution skills. A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region. Working environment This role requires a personal safety device. Post will predominately be required to work in the neighbourhood on a daily basis, in a variety of weather conditions and be required to walk distances and climb stairs whilst carrying equipment. Some working from home or in an office environment. Visiting tenants in a range of properties, including high rise flats. Occasional exposure to risks associated with working in social housing properties, including potentially challenging or unsanitary conditions. May include occasional evening or weekend work to attend meetings. Must follow health and safety protocols when visiting properties including wearing PPE in certain environments. CLOSING DATE FOR APPLICATIONS SUNDAY 9 NOVEMBER INTERVIEWS TO BE HELD FRIDAY 14 NOVEMBER We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist

Job Title: Neighbourhood Officer (Part Time 18.5 hours) Team: Neighbourhood Service: Neighbourhoods Responsible to: Neighbourhood Manager Salary £33,330 pro rata Job Summary The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement. Main Responsibilities Tenancy and property management: Deliver tenancy management services, ensuring policies and procedures are adhered to. Monitor and control the progress of empty properties to meet targets and minimise revenue loss. Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and Complete tenancy sign-ups, ensuring agreements are fully explained and understood. Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions. Address tenancy breaches, including investigating abandoned properties. Community & Neighbourhood Engagement: Provide excellent customer service to ensure tenants and residents take pride in their homes and communities. Highlight and address emerging estate and community issues affecting sustainability. Manage anti-social behaviour cases with a proactive approach, focusing on early intervention. Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery Actively promote customer involvement and encourage participation in decision-making. Partnerships & Compliance Collaborate with internal departments and external agencies to resolve tenancy and community challenges Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures. Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures. Skills, Competence, Experience Required Strong understanding of housing legislation and social housing challenges. Awareness of housing management governance and best practices. Sound judgment and decision-making skills. Ability to prioritise workload, meet deadlines, and handle pressure effectively. Strong written, verbal, and interpersonal communication skills. Ability to work independently and as part of a team. Competence in using housing management systems and maintaining accurate records. Customer-focused approach to service delivery. The role requires resilience, empathy and conflict resolution skills. A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region. Working environment This role requires a personal safety device. Post will predominately be required to work in the neighbourhood on a daily basis, in a variety of weather conditions and be required to walk distances and climb stairs whilst carrying equipment. Some working from home or in an office environment. Visiting tenants in a range of properties, including high rise flats. Occasional exposure to risks associated with working in social housing properties, including potentially challenging or unsanitary conditions. May include occasional evening or weekend work to attend meetings. Must follow health and safety protocols when visiting properties including wearing PPE in certain environments. CLOSING DATE FOR APPLICATIONS SUNDAY 9 NOVEMBER INTERVIEWS TO BE HELD FRIDAY 14 NOVEMBER We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist

Are you an experienced Antisocial Behaviour Officer looking to start your next contract? if so, I have the perfect role for you My client is an established Housing Provider based in the West Midlands looking to recruit an ASB Officer on a temporary basis. This role does offer the opportunity to become permanent provided the temporary contract goes well. As the ASB officer, you will be carrying out a range of duties, some of which have been listed below: This position involves crafting and executing strategies to prevent crime, address safety issues, and nurture positive relationships among TRS and stakeholders. Through collaborative efforts with TRS, external agencies, and community partners, the ASB Community Safety Co-ordinator strives to cultivate environments where TRS feel secure, supported, and empowered. Your role also entails ensuring that vulnerable tenants receive the support and guidance needed to sustain their tenancies. Collaborating closely with housing services colleagues, you will foster a culture of early intervention to promote tenancy sustainability and minimise legal interventions. Case Management & Support The ASB Officer will assist front-line staff in managing complex ASB cases, including gathering evidence, preparing reports, and supporting intervention strategies. Provide targeted support to victims and vulnerable residents to promote tenancy sustainability and safety. Effectively manage and deal with all cases of ASB, harassment, and serious criminal activities by taking appropriate action against those causing these issues whilst supporting those who are experiencing the nuisance. 3. Lead on developing and delivering effective support for victims and witnesses and the provision of witness care during court cases. There is so much more to this exciting and fast paced role, if you consider yourself an ASB specialist or an experienced ASB professional, please apply by sending your CV to Haleema or you can call for a more detailed chat and access to the full job description. The successful candidate will be fully DBS checked, and will be a driver. if you do not have access to a car, a company car will be provided. This role offers a hybrid working model. Working around 2 or 3 days in the office and the rest of the week from home. This role is offering up to 23.85 ph Umbrella DOE. hourly rate may be negotiable for exceptionally experienced applicants.

About the Role One of my local government clients is seeking a committed and experienced ASB Officer to join our Integrated Enforcement Service within the Communities Directorate . You will lead on the investigation and resolution of complex anti-social behaviour (ASB) cases across the borough, contributing to safer communities through proactive enforcement, support, and collaborative problem-solving. This is a key frontline role with a focus on high-quality casework, legal enforcement, and multi-agency working to ensure effective interventions are in place to tackle persistent ASB issues. Key Responsibilities Investigate complex ASB complaints, gathering credible evidence and determining appropriate and proportionate actions. Utilise a range of tools and powers (including legal remedies) to address ASB and support victims. Prepare court bundles, witness statements, and affidavits to a high standard. Represent the Council in court where required. Carry out risk assessments and refer cases to appropriate support and safeguarding services. Work collaboratively with internal departments, residents, the Police, and other partner agencies to resolve ASB issues and promote community safety. Maintain up-to-date and accurate case records using case management systems. Support positive community initiatives to prevent ASB and enhance neighbourhood quality of life. Person Specification Essential Skills & Experience Proven experience managing serious and complex ASB cases, including legal preparation for injunctions and possessions. Background in social housing or community safety settings. Experience conducting interviews with victims and perpetrators. Knowledge of safeguarding legislation and the ability to engage with vulnerable individuals. Excellent written and verbal communication skills, particularly in drafting legal documentation. Strong IT skills (including Microsoft Office); experience using case management systems (e.g., Flare/APP) is desirable. Confident working collaboratively with external partners such as Police, mental health teams, and mediation services. Key Behaviours (aligned to TOWER Values) Collaborative and approachable, with strong relationship-building skills. Accountable and results-driven with a commitment to continuous improvement. Respectful, inclusive, and sensitive to the needs of diverse communities. Clear communicator who is open to feedback and innovation. Self-motivated and able to take initiative when tackling ASB challenges. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.

Neighbourhood Housing Officer Location: Gosport (Hybrid travel within local area) Contract Type: Full-time, Permanent Hours: 37 hours per week (Monday to Friday, flexible working) Salary: Competitive, plus benefits About the Role Gosport Borough Council is seeking a dedicated and proactive Neighbourhood Housing Officer to join our Housing Services team. This is a varied, customer-focused role where you'll manage a patch of around 350 properties, ensuring our tenants receive exceptional service and support to maintain successful tenancies. You'll work with residents, contractors, and partner agencies to promote the social, environmental, and economic wellbeing of local communities. From managing rent and addressing anti-social behaviour to supporting tenants in need, you'll play a vital role in building safer, happier neighbourhoods. Key Responsibilities Deliver a high-quality housing management service across a defined patch of council properties. Build strong relationships with tenants and resolve tenancy-related issues promptly and professionally. Maximise rental income by providing financial advice and identifying barriers to payment. Address anti-social behaviour through appropriate interventions and partnership working. Carry out home visits, tenancy inspections, and void property checks. Collaborate with internal departments and external agencies to help tenants sustain their tenancies. Attend court hearings or resident meetings as required. Maintain accurate case notes, records, and documentation in line with policy and legislation. What We're Looking For We're looking for someone with a passion for social housing and a commitment to providing excellent customer service . You should be calm under pressure, confident communicating with a diverse range of people, and determined to find solutions even in challenging situations. You should have: Experience in housing management , tenant support , or neighbourhood services . Strong interpersonal, communication, and conflict resolution skills. Understanding of housing law , tenancy agreements , and anti-social behaviour procedures . Awareness of welfare benefits and debt management support . Confidence managing a busy workload with competing priorities. A valid driving licence and access to a car (essential). Why Join Us This is an opportunity to make a tangible difference in the community every day. You'll be part of a supportive, motivated housing team that takes pride in helping Gosport's residents thrive. How to Apply Please email your CV and a short supporting statement outlining how your experience matches this role

Neighbourhood Officer Hertfordshire and surrounding areas £37,705.32 plus benefits Permanent, Full Time 37 hours per week (Monday - Friday) As a Neighbourhood Officer at Thrive Homes, you will be the key link between the organisation and our customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations. The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes. Success in this role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds. Other Responsibilities: Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder. Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences. Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral. Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits. Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact. Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention. You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager. occasional weekend and evening meetings and out of hours support. Requirements: Full driving licence and use of vehicle Experience in tenancy management and/or anti-social behaviour Experience working with partner agencies and/or contractors Excellent communication skills and ability to engage with a variety of people Ability to operate and be flexible in a changing environment to respond to emerging priorities Holding a CIH or Housing Management qualification (or equivalent) is desirable Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 20th October 2025 Interviews To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Position: Full-Time Temporary Admin Officer Contract: 3 months with the possibility of extending Working Hours : Monday to Friday, Office Hours (37 hours per week) Hourly Rate: £12.21 per hour. Mon-Fri. Specific working days to be discussed and agreed at interview. Hybrid working (60% in office) after initial training period based in the office. Overview of the jobThis is an administrative job within the Probation Service.SummaryThe job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.This role may involve some out of hours work.The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.Responsibilities, Activities & DutiesThe job holder will be required to carry out the following responsibilities, activities and duties: Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases. Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending. Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required. Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail. Provide cover for an effective and efficient reception and telephone enquiry service. Act as single point of contact within unit for specialist area of work as required. Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures. Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan. Carry out enforcement administration as required. Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures. Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases. Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed. Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary. Undertake specific Visor administration tasks in accordance with the procedures. Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points. Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required. Provide cover within the unit and to other units within the LDU and Division as appropriate. Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies. Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes. To work within the aims and values of PS and HMPPS.The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.Behaviours Delivering at Pace Making Effective Decisions Working Together Changing and Improving Managing a Quality ServiceAbility Ability to use databases Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel Possess basic numeric skillsExperience Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behaviour Use and work on own initiativeMinimum Eligibility All candidates are subject to security and identity checks prior to taking up post. All external candidates are subject to 6 months' probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS. All staff are required to declare whether they are a member of a group or organisation which HMPPS consider to be racist. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.