Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Nov 01, 2025
Full time
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Job Description Service Desk Analyst Hybrid - Dublin or Limerick Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Nov 01, 2025
Full time
Job Description Service Desk Analyst Hybrid - Dublin or Limerick Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Are you looking for an exciting and wide-ranging role? Can you get up to speed on new issues quickly, prioritise effectively, build positive relationships, grasp and communicate technical issues with clarity and work with a wide range of partners to deliver constructive outcomes? If so, we'd love to hear from you! About the Team The Justice, Home Affairs and Equalities team oversee the Government's spending on the Home Office, Ministry of Justice, Law Officer's departments, National Crime Agency and on Parliament - as well as the Government's equalities responsibilities. The Justice Spending team manages HM Treasury's relationship with the Ministry of Justice and Law Officers departments, overseeing more than £14bn of annual government spending. We're a friendly, collaborative and inclusive team, committed to personal development and achieving a healthy work-life balance. This is a captivating time to join us in a dynamic, fast paced, and exciting role at the centre of Government! About the Job In this role, you will: Support ministers to oversee the implementation of Ministry of Justice and Law Officers' 2025 Spending Review settlement Lead our engagement and be the Spending principal for Law Officers Departments and UK Supreme Court Work on cross-cutting criminal justice system demand and policy. Act as a key point of contact for your policy area, dealing with any problems or queries as they arise Undertake or commission research, which involves capturing and analysing data and following political developments. Then, clearly and accurately describing a problem or area for change, and possible solutions. Provide advice on new policy ideas or ad hoc spending issues as they arise Support the development of HEO policy advisers Support the Justice, Home Affairs and Equalities (JHE) management team - JHE has a strong team culture and there will be opportunities to take part in the wider running of the group, and to contribute to its corporate objectives. There may be the opportunity to work on Home Office policy, for example working on crime policy, police funding, or borders and migration. About You The successful candidate will have the ability to: see the wider picture, identifying political considerations as well as fiscal and technical constraints and advising ministers or leaders on a way forward deliver top quality output within pre-set and often tight deadlines as well as developing and implementing longer term strategies analyse complex, incomplete and conflicting information to confidently deliver well-evidenced and considered decisions and policy recommendations. Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28.97% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at
Nov 01, 2025
Full time
Are you looking for an exciting and wide-ranging role? Can you get up to speed on new issues quickly, prioritise effectively, build positive relationships, grasp and communicate technical issues with clarity and work with a wide range of partners to deliver constructive outcomes? If so, we'd love to hear from you! About the Team The Justice, Home Affairs and Equalities team oversee the Government's spending on the Home Office, Ministry of Justice, Law Officer's departments, National Crime Agency and on Parliament - as well as the Government's equalities responsibilities. The Justice Spending team manages HM Treasury's relationship with the Ministry of Justice and Law Officers departments, overseeing more than £14bn of annual government spending. We're a friendly, collaborative and inclusive team, committed to personal development and achieving a healthy work-life balance. This is a captivating time to join us in a dynamic, fast paced, and exciting role at the centre of Government! About the Job In this role, you will: Support ministers to oversee the implementation of Ministry of Justice and Law Officers' 2025 Spending Review settlement Lead our engagement and be the Spending principal for Law Officers Departments and UK Supreme Court Work on cross-cutting criminal justice system demand and policy. Act as a key point of contact for your policy area, dealing with any problems or queries as they arise Undertake or commission research, which involves capturing and analysing data and following political developments. Then, clearly and accurately describing a problem or area for change, and possible solutions. Provide advice on new policy ideas or ad hoc spending issues as they arise Support the development of HEO policy advisers Support the Justice, Home Affairs and Equalities (JHE) management team - JHE has a strong team culture and there will be opportunities to take part in the wider running of the group, and to contribute to its corporate objectives. There may be the opportunity to work on Home Office policy, for example working on crime policy, police funding, or borders and migration. About You The successful candidate will have the ability to: see the wider picture, identifying political considerations as well as fiscal and technical constraints and advising ministers or leaders on a way forward deliver top quality output within pre-set and often tight deadlines as well as developing and implementing longer term strategies analyse complex, incomplete and conflicting information to confidently deliver well-evidenced and considered decisions and policy recommendations. Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28.97% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Nov 01, 2025
Full time
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
IT Support Technician Join OSCA Technology as an IT Support Technician and play a key role in keeping our cutting-edge diagnostic systems running smoothly. You ll support both our technicians and customers, troubleshooting issues, managing IT tools, and helping systems stay connected all while developing your IT skills in a fast-moving tech environment. Location: Nottingham- NG15 0EB Salary: £28,000-£30,000 per annum circa Type: Full-time, Permanent About OSCA Technology We combine digital innovation with automotive expertise to create advanced diagnostic tools used worldwide. Based in Nottingham , our team is passionate about making vehicle diagnostics smarter, faster, and more connected. What You ll Be Doing Setting up new starters with system and hardware access (e.g. Freshdesk, OSCA tools ). Purchasing tool tickets and subscriptions, with support from senior team members . Troubleshooting issues with diagnostic tools and vehicle connections . Managing updates and maintenance for diagnostic tools and local IT infrastructure . Testing and investigating OSCA tools returned by customers. Handling support calls from customers with connection or configuration issues . Assisting with onboarding new partners and completing related admin tasks. Working with senior IT staff on data retrieval, manipulation, and presentation . Supporting technicians in resolving connectivity and tool-related challenges. Liaising with manufacturers for technical or login support when required. What We re Looking For Interest in IT and automotive diagnostics . Strong problem-solving skills and attention to detail . Collaborative, proactive approach with excellent communication. Eagerness to learn and grow in a fast-paced tech environment. Benefits & Development Increased holiday allowance with year of service. Death in service policy. Sick Pay. Salary Extras . Free on-site parking . Salary extras instant discounts. Employee Assistance Programme (EAP). Opportunities to develop technical expertise in automotive diagnostics . Important: You must be authorised to work in the UK . No agencies please . Other suitable skills and experience include IT Support Technician, IT Technician, IT Support Engineer, Technical Support Technician, IT Helpdesk, IT Support Analyst, Desktop Support.
Nov 01, 2025
Full time
IT Support Technician Join OSCA Technology as an IT Support Technician and play a key role in keeping our cutting-edge diagnostic systems running smoothly. You ll support both our technicians and customers, troubleshooting issues, managing IT tools, and helping systems stay connected all while developing your IT skills in a fast-moving tech environment. Location: Nottingham- NG15 0EB Salary: £28,000-£30,000 per annum circa Type: Full-time, Permanent About OSCA Technology We combine digital innovation with automotive expertise to create advanced diagnostic tools used worldwide. Based in Nottingham , our team is passionate about making vehicle diagnostics smarter, faster, and more connected. What You ll Be Doing Setting up new starters with system and hardware access (e.g. Freshdesk, OSCA tools ). Purchasing tool tickets and subscriptions, with support from senior team members . Troubleshooting issues with diagnostic tools and vehicle connections . Managing updates and maintenance for diagnostic tools and local IT infrastructure . Testing and investigating OSCA tools returned by customers. Handling support calls from customers with connection or configuration issues . Assisting with onboarding new partners and completing related admin tasks. Working with senior IT staff on data retrieval, manipulation, and presentation . Supporting technicians in resolving connectivity and tool-related challenges. Liaising with manufacturers for technical or login support when required. What We re Looking For Interest in IT and automotive diagnostics . Strong problem-solving skills and attention to detail . Collaborative, proactive approach with excellent communication. Eagerness to learn and grow in a fast-paced tech environment. Benefits & Development Increased holiday allowance with year of service. Death in service policy. Sick Pay. Salary Extras . Free on-site parking . Salary extras instant discounts. Employee Assistance Programme (EAP). Opportunities to develop technical expertise in automotive diagnostics . Important: You must be authorised to work in the UK . No agencies please . Other suitable skills and experience include IT Support Technician, IT Technician, IT Support Engineer, Technical Support Technician, IT Helpdesk, IT Support Analyst, Desktop Support.
Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer's Top 100 list of Britain's Biggest Brands and is picked from shelves millions of times each year. Müller UK & Ireland includes: Müller Milk & Ingredients which aims to be Britain's private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country. Müller Yogurt & Desserts which is the UK's leading yogurt manufacturer which aims to create millions more Müller moments for its consumers. It is responsible for major brands like Müller Corner, Müllerlight, Müller Bliss, Müller Rice, FRijj and Müller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility. We're recruiting Business Intelligence Application Analyst Market Drayton, Telford or East Kilbride Permanent Contract Why Join Müller? Müller is one of Britain's most loved brands, proudly ranked in the Top 20 of The Grocer's Top 100. Our products are picked from shelves millions of times each year. As a leader in private label dairy, Müller Milk & Ingredients produces a wide range of fresh milk, cream, butter, and ingredients products-servicing customers across the UK through our extensive network of dairies and depots. We're now looking for a Business Intelligence Application Analyst to join our dynamic team. This is a fantastic opportunity to work on impactful projects, shape data-driven decision-making, and help deliver reliable, high-performing BI solutions across the business. Your Mission As a Business Intelligence Application Analyst You'll play a key role in designing, implementing, and supporting SAP BI solutions. You'll work across SAP BW, SAP Datasphere, SAP Analytics Cloud, and more-ensuring our reporting systems are robust, insightful, and aligned with business needs. Key Responsibilities: Application Analysis & Development Design and implement high-availability SAP BW/SAP Datasphere data models and reports Maintain and monitor SAP BI applications (housekeeping, daily operations) Provide functional user support based on SLAs, KPIs, and ticketing systems Contribute to BI strategy aligned with company goals Build strong relationships with internal stakeholders at all levels Project Management Lead full lifecycle BI project implementations or workstreams Ensure delivery on time, within budget, and to quality standards Business Consulting Translate business needs into technical solutions Deliver user training and ongoing support Collaborate with internal IT and BPM teams Provide expert guidance to users and stakeholders What You'll Bring Bachelor's degree Strong knowledge of SAP BW, SAP Datasphere, and SAP Analytics Cloud Experience with SAP frontend tools (e.g., Analysis for Office, SAP Analytics Cloud) Bonus: Familiarity with Databricks Agile mindset with a pragmatic approach to change Excellent interpersonal and communication skills Willingness to travel and adopt new technologies Proven relationship and service level management skills What We Offer We're committed to helping you grow. In return for your passion and performance, we offer: • Competitive salary + bonus scheme • Health Care Cash Plan or Life Assurance • Contributory pension plan • Employee Assistance Programme • Generous annual leave (increasing with service) • Flexible benefits programme • Access to our exclusive Rewards Benefits Programme with discounts at 800+ retailers, utilities, holidays, and cinemas Ready to Apply ? If you're excited by the opportunity to shape the future of BI at Müller, we'd love to hear from you. Apply now
Nov 01, 2025
Full time
Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer's Top 100 list of Britain's Biggest Brands and is picked from shelves millions of times each year. Müller UK & Ireland includes: Müller Milk & Ingredients which aims to be Britain's private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country. Müller Yogurt & Desserts which is the UK's leading yogurt manufacturer which aims to create millions more Müller moments for its consumers. It is responsible for major brands like Müller Corner, Müllerlight, Müller Bliss, Müller Rice, FRijj and Müller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility. We're recruiting Business Intelligence Application Analyst Market Drayton, Telford or East Kilbride Permanent Contract Why Join Müller? Müller is one of Britain's most loved brands, proudly ranked in the Top 20 of The Grocer's Top 100. Our products are picked from shelves millions of times each year. As a leader in private label dairy, Müller Milk & Ingredients produces a wide range of fresh milk, cream, butter, and ingredients products-servicing customers across the UK through our extensive network of dairies and depots. We're now looking for a Business Intelligence Application Analyst to join our dynamic team. This is a fantastic opportunity to work on impactful projects, shape data-driven decision-making, and help deliver reliable, high-performing BI solutions across the business. Your Mission As a Business Intelligence Application Analyst You'll play a key role in designing, implementing, and supporting SAP BI solutions. You'll work across SAP BW, SAP Datasphere, SAP Analytics Cloud, and more-ensuring our reporting systems are robust, insightful, and aligned with business needs. Key Responsibilities: Application Analysis & Development Design and implement high-availability SAP BW/SAP Datasphere data models and reports Maintain and monitor SAP BI applications (housekeeping, daily operations) Provide functional user support based on SLAs, KPIs, and ticketing systems Contribute to BI strategy aligned with company goals Build strong relationships with internal stakeholders at all levels Project Management Lead full lifecycle BI project implementations or workstreams Ensure delivery on time, within budget, and to quality standards Business Consulting Translate business needs into technical solutions Deliver user training and ongoing support Collaborate with internal IT and BPM teams Provide expert guidance to users and stakeholders What You'll Bring Bachelor's degree Strong knowledge of SAP BW, SAP Datasphere, and SAP Analytics Cloud Experience with SAP frontend tools (e.g., Analysis for Office, SAP Analytics Cloud) Bonus: Familiarity with Databricks Agile mindset with a pragmatic approach to change Excellent interpersonal and communication skills Willingness to travel and adopt new technologies Proven relationship and service level management skills What We Offer We're committed to helping you grow. In return for your passion and performance, we offer: • Competitive salary + bonus scheme • Health Care Cash Plan or Life Assurance • Contributory pension plan • Employee Assistance Programme • Generous annual leave (increasing with service) • Flexible benefits programme • Access to our exclusive Rewards Benefits Programme with discounts at 800+ retailers, utilities, holidays, and cinemas Ready to Apply ? If you're excited by the opportunity to shape the future of BI at Müller, we'd love to hear from you. Apply now
Technical Business Analyst - Derived Pricing London - Hybrid (3 days on-site) 6 Months UMBRELLA only Role overview We are currently seeking an ambitious individual to join our clients team as Technical Business Analyst for Derived Pricing working together with colleagues to define, manage and achieve strategic business outcomes. This role is created in the context of increasing pace in the implementation of the multi-year Data strategy for Markets and Securities Services, and sits in the Data Operations Product team, alongside other data domain aligned Product owners. The role reports to the Head of MSS Pricing Product. Role purpose The Technical Business Analyst will use their SME knowledge of pricing, Enterprise Data Management (EDM) software and data governance to support the Head of MSS Pricing Product to deliver a best-in-class pricing offering for MSS. The output of this role will ensure the provision of a high-quality data sourcing, mastering, distribution, and control service for MSS Pricing needs. In this role, the individual will: Function as the point contact for technical questions from pricing consumers and other stakeholders covering the end-to-end pricing process from sourcing, mastering and derivation to publication. Apply a technical lens to change requests to ensure the chosen solution is appropriate, feasible from both a technical and cost perspective, maintainable and meets the client data governance standards. Provide training and support to the Deriving Pricing Operations team to ensure they have the right level of technical knowledge and skill on all aspects of the derivation process to perform their role to a high standard Create innovative solutions to difficult problems and ensure services and outcomes are developed in line with long-term data consumers' business needs Define user stories and assist the product owner prioritise the book of work throughout the agile project lifecycle in conjunction with change & delivery leads and in partnership with consumers across the lines of business Contribute to ensure the Data Product team is seen as a thought leader for the design of effective data services, and as delivering tangible improvements for the MSS business. Role-model the Data & Reg Reporting vision, to instil a culture that inspires and engages people with the clients Values and goals as the basis of inclusive, high performing, customer-centric teams. Knowledge Deep understanding of instrument pricing, derivations and market data processes across asset classes Knowledge of derivatives, bonds and securities and their quoting conventions Strong knowledge of Enterprice Data Management (EDM) systems preferably the Gresham Prime EDM platform. Experience of LSEG Datascope Select and Bloomberg Per-Security offerings is an advantage Experience of using quant libraries to perform pricing derivations is an advantage Experience Proven ability to understand and resolve complex pricing issues Proven track record of training and supporting team members to understand and resolve technical issues Proven track record of solution design for complex data and system architecture challenges. Proven ability in working across multi-disciplinary and multi-cultural, diverse work environments. Strong analytical background and a track record of working with large and complex data sets. Key Skills Proven subject matter expertise - demonstrates a thorough understanding of derived pricing. Have excellent presentation, communication, and interpersonal skills with a proven ability to communicate effectively and confidently at all levels. Demonstrate a strong 'can do' attitude, high level of motivation to solve difficult problems, meet aggressive deadlines and targets. Well-developed planning and time management skills to progress multiple initiatives in parallel. Be tenacious in approach with the ability to challenge the norm / present viable alternative approaches. Have a high level of drive and intrinsic motivation to ensure successful delivery of initiatives. Conceptual and Logical data modelling Functional / Technical story writing API analysis and design Artificial Intelligence analysis and design experience (Semantic modelling, Meta Data design, Knowledge graph experience) All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Nov 01, 2025
Contractor
Technical Business Analyst - Derived Pricing London - Hybrid (3 days on-site) 6 Months UMBRELLA only Role overview We are currently seeking an ambitious individual to join our clients team as Technical Business Analyst for Derived Pricing working together with colleagues to define, manage and achieve strategic business outcomes. This role is created in the context of increasing pace in the implementation of the multi-year Data strategy for Markets and Securities Services, and sits in the Data Operations Product team, alongside other data domain aligned Product owners. The role reports to the Head of MSS Pricing Product. Role purpose The Technical Business Analyst will use their SME knowledge of pricing, Enterprise Data Management (EDM) software and data governance to support the Head of MSS Pricing Product to deliver a best-in-class pricing offering for MSS. The output of this role will ensure the provision of a high-quality data sourcing, mastering, distribution, and control service for MSS Pricing needs. In this role, the individual will: Function as the point contact for technical questions from pricing consumers and other stakeholders covering the end-to-end pricing process from sourcing, mastering and derivation to publication. Apply a technical lens to change requests to ensure the chosen solution is appropriate, feasible from both a technical and cost perspective, maintainable and meets the client data governance standards. Provide training and support to the Deriving Pricing Operations team to ensure they have the right level of technical knowledge and skill on all aspects of the derivation process to perform their role to a high standard Create innovative solutions to difficult problems and ensure services and outcomes are developed in line with long-term data consumers' business needs Define user stories and assist the product owner prioritise the book of work throughout the agile project lifecycle in conjunction with change & delivery leads and in partnership with consumers across the lines of business Contribute to ensure the Data Product team is seen as a thought leader for the design of effective data services, and as delivering tangible improvements for the MSS business. Role-model the Data & Reg Reporting vision, to instil a culture that inspires and engages people with the clients Values and goals as the basis of inclusive, high performing, customer-centric teams. Knowledge Deep understanding of instrument pricing, derivations and market data processes across asset classes Knowledge of derivatives, bonds and securities and their quoting conventions Strong knowledge of Enterprice Data Management (EDM) systems preferably the Gresham Prime EDM platform. Experience of LSEG Datascope Select and Bloomberg Per-Security offerings is an advantage Experience of using quant libraries to perform pricing derivations is an advantage Experience Proven ability to understand and resolve complex pricing issues Proven track record of training and supporting team members to understand and resolve technical issues Proven track record of solution design for complex data and system architecture challenges. Proven ability in working across multi-disciplinary and multi-cultural, diverse work environments. Strong analytical background and a track record of working with large and complex data sets. Key Skills Proven subject matter expertise - demonstrates a thorough understanding of derived pricing. Have excellent presentation, communication, and interpersonal skills with a proven ability to communicate effectively and confidently at all levels. Demonstrate a strong 'can do' attitude, high level of motivation to solve difficult problems, meet aggressive deadlines and targets. Well-developed planning and time management skills to progress multiple initiatives in parallel. Be tenacious in approach with the ability to challenge the norm / present viable alternative approaches. Have a high level of drive and intrinsic motivation to ensure successful delivery of initiatives. Conceptual and Logical data modelling Functional / Technical story writing API analysis and design Artificial Intelligence analysis and design experience (Semantic modelling, Meta Data design, Knowledge graph experience) All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Role Title: Low Latency Java Developer Duration: 12 Months Location: London (3 Days Per Week) Rate: £590 Per Day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation?Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose / summary This is a high profile role working on the eFX Algo IT team. The team develops the pricing, hedging and low latency order and price distribution team systems for the eFX desk. The team consists of Java and C# developers, developing server-side and UI components respectively. This role is specifically a Java role, encompassing low latency market connectivity work and associated services around that.It is a hands on development role. As a team member, you would also be expected to contribute towards estimation and the ability to work with functions such as Business Analysts, Project Managers and successfully engage with QA both to plan tests and also execute them is crucial. As a trading technology-focused role, an awareness of compliance issues and a willingness work within Credit Agricole's compliance culture is a base level requirement.Knowledge of FIX is required, knowledge of FX or similar low latency trading systems is desired. A high technical development ability in Java is also required. Familiarity with at least one delivery technique such as Agile, SCRUM, Kanban and similar would be a strong advantage. The position will also require a production stability-focused ethos and the ability to work to that goal with multiple teams, including liaising with support teams on both the infrastructure and the operational side. The role will report via the Head of Algo IT to the Head of eFX IT.Your core attributes will include: Clear communication & systematic reasoning. Deep experience with Java working in a similar environment. FIX and other market protocols Have front office knowledge of the FX business or quantitative finance. UNIX OS knowledge. Knowledge about software delivery process and methodologies. Key Responsibilities Work within the eFX Algo team by taking requirements and developing user analytics and solutions to aid pricing/trading algorithms and ultimately P&L. Prototype solutions in a fast, agile manner with numerous demands from both Front Office and IT teams. Be comfortable performing analysis in a high frequency low latency environment. Participate in the development of all aspects of product delivery including design documents, functional specifications, unit testing and component build. Provide technical assistance and 3rd line support to internal Production Support teams. Participation on software releases which may be performed out of hours/weekends. Participate in sprint planning and estimation and provide regular status updates to project managers. These responsibilities are not intended to be prescriptive - it is anticipated that staff will be encouraged to undertake activities outside their specific responsibilities.Legal and Regulatory Responsibilities Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the London Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer. Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Nov 01, 2025
Contractor
Role Title: Low Latency Java Developer Duration: 12 Months Location: London (3 Days Per Week) Rate: £590 Per Day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation?Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose / summary This is a high profile role working on the eFX Algo IT team. The team develops the pricing, hedging and low latency order and price distribution team systems for the eFX desk. The team consists of Java and C# developers, developing server-side and UI components respectively. This role is specifically a Java role, encompassing low latency market connectivity work and associated services around that.It is a hands on development role. As a team member, you would also be expected to contribute towards estimation and the ability to work with functions such as Business Analysts, Project Managers and successfully engage with QA both to plan tests and also execute them is crucial. As a trading technology-focused role, an awareness of compliance issues and a willingness work within Credit Agricole's compliance culture is a base level requirement.Knowledge of FIX is required, knowledge of FX or similar low latency trading systems is desired. A high technical development ability in Java is also required. Familiarity with at least one delivery technique such as Agile, SCRUM, Kanban and similar would be a strong advantage. The position will also require a production stability-focused ethos and the ability to work to that goal with multiple teams, including liaising with support teams on both the infrastructure and the operational side. The role will report via the Head of Algo IT to the Head of eFX IT.Your core attributes will include: Clear communication & systematic reasoning. Deep experience with Java working in a similar environment. FIX and other market protocols Have front office knowledge of the FX business or quantitative finance. UNIX OS knowledge. Knowledge about software delivery process and methodologies. Key Responsibilities Work within the eFX Algo team by taking requirements and developing user analytics and solutions to aid pricing/trading algorithms and ultimately P&L. Prototype solutions in a fast, agile manner with numerous demands from both Front Office and IT teams. Be comfortable performing analysis in a high frequency low latency environment. Participate in the development of all aspects of product delivery including design documents, functional specifications, unit testing and component build. Provide technical assistance and 3rd line support to internal Production Support teams. Participation on software releases which may be performed out of hours/weekends. Participate in sprint planning and estimation and provide regular status updates to project managers. These responsibilities are not intended to be prescriptive - it is anticipated that staff will be encouraged to undertake activities outside their specific responsibilities.Legal and Regulatory Responsibilities Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the London Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer. Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Service Desk Analyst 3 months - extensions Milton Keynes - x5 days on-site £178.12 per day inside IR35 - Umbrella only PRIMARY PURPOSE OF THE JOB The Service Desk is a key IT function and delivers the leading practice, customer-focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical 'first time fix' where possible, working towards defined targets and KPIs. Responsible for ensuring internal and external calls are answered effectively and efficiently and within the required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction. Own incident resolution throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information provided daily to the Service Operations Manager. Responsible for organising own daily work tasks using the incident management system. Communicating written and verbal updates with stakeholders from all levels within the business. Administration and resolution of complaints, escalating where required. Create and maintain knowledge base and local working instructions. Manage escalations for all service users, providing full business impact analysis. Manage out of hours escalations with AMS, Managerial and HQ support teams. Responsible for activities that require Service Desk approval for Service transition for new products and services accepted in to service. SKILLS & PERSONAL CHARACTERISTICS REQUIRED Time and priority management skills to enable efficient customer service delivery. Self-motivated and a strong team player. Ability to competently support incident resolution both independently and as part of a team. Ability to learn and support new applications and systems. The ability to influence others (both internally and externally) is essential in order to support users in completing actions. Proven verbal and written customer handling skills to enable customer satisfaction. Ability to cope within a pressurised environment whilst meeting deadlines. Proven analytical skills. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Nov 01, 2025
Contractor
Service Desk Analyst 3 months - extensions Milton Keynes - x5 days on-site £178.12 per day inside IR35 - Umbrella only PRIMARY PURPOSE OF THE JOB The Service Desk is a key IT function and delivers the leading practice, customer-focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical 'first time fix' where possible, working towards defined targets and KPIs. Responsible for ensuring internal and external calls are answered effectively and efficiently and within the required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction. Own incident resolution throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information provided daily to the Service Operations Manager. Responsible for organising own daily work tasks using the incident management system. Communicating written and verbal updates with stakeholders from all levels within the business. Administration and resolution of complaints, escalating where required. Create and maintain knowledge base and local working instructions. Manage escalations for all service users, providing full business impact analysis. Manage out of hours escalations with AMS, Managerial and HQ support teams. Responsible for activities that require Service Desk approval for Service transition for new products and services accepted in to service. SKILLS & PERSONAL CHARACTERISTICS REQUIRED Time and priority management skills to enable efficient customer service delivery. Self-motivated and a strong team player. Ability to competently support incident resolution both independently and as part of a team. Ability to learn and support new applications and systems. The ability to influence others (both internally and externally) is essential in order to support users in completing actions. Proven verbal and written customer handling skills to enable customer satisfaction. Ability to cope within a pressurised environment whilst meeting deadlines. Proven analytical skills. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Senior Oracle APEX Software Engineer (SC Cleared) Bristol, Leicester, or Plymouth (2 days per week onsite) 425 - 525 per day (Inside IR35) 6-month contract Must hold live & transferrable SC clearance ( used within the last 12 months) The Opportunity We're seeking an experienced Senior Oracle APEX Software Engineer to play a key role in supporting critical engineering and digital programmes for the UK's naval fleet. This is a unique opportunity to apply your skills on projects that directly contribute to national security and the safety of those at sea. The Role As part of the Digital Solutions Team, you'll be responsible for designing, developing, and maintaining complex software applications that underpin through-life engineering support for the Royal Navy's submarine fleet. You'll take a lead role in requirement analysis, solution design, and efficient software delivery, ensuring quality, performance, and innovation remain at the forefront. Key Responsibilities: Lead requirements analysis and technical design of large and complex programmes. Develop efficient and reusable solutions using Oracle APEX. Write and optimise complex PL/SQL code for validation and data processing. Apply technical expertise to evaluate solutions and recommend improvements. Collaborate closely with business analysts, project managers, DBAs, and infrastructure teams. Participate in Agile ceremonies (stand-ups, reviews, workshops) and demonstrate development progress. Share knowledge with peers and mentor junior developers where required. About You We're looking for someone with: Strong expertise in Oracle APEX web application development. Proven experience with complex PL/SQL coding . Solid understanding of JavaScript within APEX applications. A disciplined approach to configuration control and development best practice. Experience working in Agile environments with tools such as Azure DevOps and Scrum. Excellent stakeholder communication skills, with the ability to work collaboratively across teams. Why Apply? This is a chance to contribute to mission-critical defence projects while working in a supportive team environment. You'll be involved in projects that are both technically challenging and genuinely meaningful - supporting the safety and operational readiness of the UK naval fleet. If you're an experienced APEX Developer with the right clearance and a background in complex, secure environments, we'd love to hear from you.
Nov 01, 2025
Contractor
Senior Oracle APEX Software Engineer (SC Cleared) Bristol, Leicester, or Plymouth (2 days per week onsite) 425 - 525 per day (Inside IR35) 6-month contract Must hold live & transferrable SC clearance ( used within the last 12 months) The Opportunity We're seeking an experienced Senior Oracle APEX Software Engineer to play a key role in supporting critical engineering and digital programmes for the UK's naval fleet. This is a unique opportunity to apply your skills on projects that directly contribute to national security and the safety of those at sea. The Role As part of the Digital Solutions Team, you'll be responsible for designing, developing, and maintaining complex software applications that underpin through-life engineering support for the Royal Navy's submarine fleet. You'll take a lead role in requirement analysis, solution design, and efficient software delivery, ensuring quality, performance, and innovation remain at the forefront. Key Responsibilities: Lead requirements analysis and technical design of large and complex programmes. Develop efficient and reusable solutions using Oracle APEX. Write and optimise complex PL/SQL code for validation and data processing. Apply technical expertise to evaluate solutions and recommend improvements. Collaborate closely with business analysts, project managers, DBAs, and infrastructure teams. Participate in Agile ceremonies (stand-ups, reviews, workshops) and demonstrate development progress. Share knowledge with peers and mentor junior developers where required. About You We're looking for someone with: Strong expertise in Oracle APEX web application development. Proven experience with complex PL/SQL coding . Solid understanding of JavaScript within APEX applications. A disciplined approach to configuration control and development best practice. Experience working in Agile environments with tools such as Azure DevOps and Scrum. Excellent stakeholder communication skills, with the ability to work collaboratively across teams. Why Apply? This is a chance to contribute to mission-critical defence projects while working in a supportive team environment. You'll be involved in projects that are both technically challenging and genuinely meaningful - supporting the safety and operational readiness of the UK naval fleet. If you're an experienced APEX Developer with the right clearance and a background in complex, secure environments, we'd love to hear from you.
Building a sustainable tomorrow What if your next job wasn t just another job? What if it brought more purpose, more growth, more balance and more time for what really matters? BAM is where you can do your best work on projects that improve people s lives. And it's also where you ll find the freedom to grow, the support to thrive, and the chance to shape your career on your terms. We are seeking an ICT Support Analyst to join our IT Services team to support the ever-growing needs of our business. This is a full time position offering h ybrid working with 3 days per week based at our regional office in Solihull . You will be required to support our projects in the Midlands region including eastern regions of the UK. Making Possible • Ensure timely response & resolution of customer incidents and service requests are carried out with business-agreed SLAs. • Maintain a high standard of customer service to deliver this support to our business. • Create, log, update, prioritise and resolve incidents or service requests. • Support and collaborate with colleagues, sharing workload and knowledge. • Work with the rest of IT Services on improvements to the services we provide. • Identify incidents that may lead to a Major Incident or Problem call using ITIL best practices. Your technical responsibilities will include: Providing 2nd line support in areas such as: • Office 365 administration and troubleshooting including MFA • Installation and diagnosis of company-approved software. • Supporting projects regional office and site print solutions. • Investigation and triage of network faults; notify Infrastructure when required. • Hardware & Software troubleshooting • Triage incidents and reassign them via agreed escalation paths as required. • Supporting JVs that are utilising BAM UK& I services. • Poly Video Conferencing via Teams Provisioning • Building laptops using Autopilot • Previous ITSM experience • Print devices, Uniflow, scanning • Strong network fundamentals including VPN troubleshooting. • Azure Entra ID/Active Directory Administration • Intune Administration • Knowledge Management creation and maintenance • Remote Control Tools • Server Fundamentals • SharePoint Proactive awareness and alerting of: • New software requests. • Security breaches. Your team This will be a hybrid role with 3 days per week based at our Fore regional office in Solihull and will require to support our projects in the Midlands region including eastern regions of the UK. Reporting to the IT Foundation Level 2 Support Team Lead your general responsibilities will include: • Supporting the day-to-day operations of the BAM IT Services (UK & Ireland) team by providing effective 2nd line support utilising What s in it for you? In addition to a competitive salary and benefits package, we provide continuing learning and development opportunities within a creative and considerate work environment. What do you bring to the role? • ITIL foundation qualification or good sound knowledge. • Experienced in Windows 10 and 11. • Understanding of MS Server 2016+ specifically Active Directory/Entra ID and folder permissions. • Office 365 experience would be beneficial. • Understanding of VPN, WAN and LAN plus diagnosing faults. • Strong focus on customer service with the ability to manage customer expectations, prioritise conflicting demands and resolve customer tasks via our AskIT ServiceNow system. • Highly motivated with a flexible approach. • A willingness to continually develop levels of knowledge. • Ability to support staff at different levels of ICT knowledge and experience. • Excellent time management and organisational skills with the ability to achieve results. • Full UK Driving license
Nov 01, 2025
Full time
Building a sustainable tomorrow What if your next job wasn t just another job? What if it brought more purpose, more growth, more balance and more time for what really matters? BAM is where you can do your best work on projects that improve people s lives. And it's also where you ll find the freedom to grow, the support to thrive, and the chance to shape your career on your terms. We are seeking an ICT Support Analyst to join our IT Services team to support the ever-growing needs of our business. This is a full time position offering h ybrid working with 3 days per week based at our regional office in Solihull . You will be required to support our projects in the Midlands region including eastern regions of the UK. Making Possible • Ensure timely response & resolution of customer incidents and service requests are carried out with business-agreed SLAs. • Maintain a high standard of customer service to deliver this support to our business. • Create, log, update, prioritise and resolve incidents or service requests. • Support and collaborate with colleagues, sharing workload and knowledge. • Work with the rest of IT Services on improvements to the services we provide. • Identify incidents that may lead to a Major Incident or Problem call using ITIL best practices. Your technical responsibilities will include: Providing 2nd line support in areas such as: • Office 365 administration and troubleshooting including MFA • Installation and diagnosis of company-approved software. • Supporting projects regional office and site print solutions. • Investigation and triage of network faults; notify Infrastructure when required. • Hardware & Software troubleshooting • Triage incidents and reassign them via agreed escalation paths as required. • Supporting JVs that are utilising BAM UK& I services. • Poly Video Conferencing via Teams Provisioning • Building laptops using Autopilot • Previous ITSM experience • Print devices, Uniflow, scanning • Strong network fundamentals including VPN troubleshooting. • Azure Entra ID/Active Directory Administration • Intune Administration • Knowledge Management creation and maintenance • Remote Control Tools • Server Fundamentals • SharePoint Proactive awareness and alerting of: • New software requests. • Security breaches. Your team This will be a hybrid role with 3 days per week based at our Fore regional office in Solihull and will require to support our projects in the Midlands region including eastern regions of the UK. Reporting to the IT Foundation Level 2 Support Team Lead your general responsibilities will include: • Supporting the day-to-day operations of the BAM IT Services (UK & Ireland) team by providing effective 2nd line support utilising What s in it for you? In addition to a competitive salary and benefits package, we provide continuing learning and development opportunities within a creative and considerate work environment. What do you bring to the role? • ITIL foundation qualification or good sound knowledge. • Experienced in Windows 10 and 11. • Understanding of MS Server 2016+ specifically Active Directory/Entra ID and folder permissions. • Office 365 experience would be beneficial. • Understanding of VPN, WAN and LAN plus diagnosing faults. • Strong focus on customer service with the ability to manage customer expectations, prioritise conflicting demands and resolve customer tasks via our AskIT ServiceNow system. • Highly motivated with a flexible approach. • A willingness to continually develop levels of knowledge. • Ability to support staff at different levels of ICT knowledge and experience. • Excellent time management and organisational skills with the ability to achieve results. • Full UK Driving license
Senior Transformation Analyst East Midlands - Hybrid working Salaried, Fixed Term 1year initially plus scope to extend or convert to permanent Join a team driving strategic change and measurable impact across the UK and further afield. As a Senior Transformation Analyst, you ll play a key role in shaping transformation projects from concept to delivery. What you will do • Assess and prioritise ideas and initiatives • Ask the critical Why? and What? before technical teams and BAs dive into requirements • Develop and Analyse high-level cost and benefit metrics • Evaluate ROI and time-to-value • Analyse and document business requirements • Support business case development with cost-benefit and ROI insights • Model solutions and collaborate with technical teams • Identify process optimisation opportunities and drive continuous improvement • Provide data-driven recommendations to influence decisions What we re looking for: • Strong analytical and problem-solving skills • Experience in business case development and process optimisation • Skilled in stakeholder engagement and solution modelling • Degree-level education (Prince2, Lean Six Sigma desirable) Be part of a mission to deliver smarter, more efficient solutions that improve operational performance, strategic alignment, employee culture and customer experience. Apply now and help shape the future of transformation! Full JD available
Nov 01, 2025
Full time
Senior Transformation Analyst East Midlands - Hybrid working Salaried, Fixed Term 1year initially plus scope to extend or convert to permanent Join a team driving strategic change and measurable impact across the UK and further afield. As a Senior Transformation Analyst, you ll play a key role in shaping transformation projects from concept to delivery. What you will do • Assess and prioritise ideas and initiatives • Ask the critical Why? and What? before technical teams and BAs dive into requirements • Develop and Analyse high-level cost and benefit metrics • Evaluate ROI and time-to-value • Analyse and document business requirements • Support business case development with cost-benefit and ROI insights • Model solutions and collaborate with technical teams • Identify process optimisation opportunities and drive continuous improvement • Provide data-driven recommendations to influence decisions What we re looking for: • Strong analytical and problem-solving skills • Experience in business case development and process optimisation • Skilled in stakeholder engagement and solution modelling • Degree-level education (Prince2, Lean Six Sigma desirable) Be part of a mission to deliver smarter, more efficient solutions that improve operational performance, strategic alignment, employee culture and customer experience. Apply now and help shape the future of transformation! Full JD available
Location: Croydon, London or Southampton, UK Recruiter contact: Ainsley Anstess Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business unit We help conceive, drive, and implement transport solutions for cities, regions, and asset owners/operators around the globe. From preparing the business case and advising on related issues - such as revenue, procurement, and environmental legislation - to delivering the completed infrastructure and helping maintain it. Our planning, engineering, environmental and management skills cover the whole project cycle. We play a major role in developing and delivering the Global Transport Sector Strategy. About the role: Our specialist aviation team is based in London, UK, and delivers major airport planning and development projects globally, working collaboratively with our regional offices. We are seeking a Technical Director who is a specialist in Airport Capacity Analysis. The successful candidate will be recognised in the industry as a technical expert in their specialist field. The candidate will be part of a globally respected and diverse team of airport planners, airfield engineers and forecast, capacity and business analysts. Key responsibilities include: • Technical Excellence - Lead capacity work on major airport development programmes, for significant airport owners and operators. - Be recognised by our clients and within the aviation industry as a technical specialist with world class capacity expertise. - Train others in this specialist field, nurturing junior members of the team and helping support them to develop their airport capacity capabilities. - Progress our capacity expertise across all airport facilities and systems including operational research, data analysis, capacity planning and simulation modelling. - Optimise capacity at airports by understanding and making use of new technologies. • Business Development - Seek and pursue new business opportunities to grow our airport capacity planning services. - Build and maintain robust relationships with new and existing airport operator clients, influencing key directors to become their preferred consultant. - Plan and positioning for upcoming opportunities and prospects, converting them into projects, producing high-quality proposals that are both technically and commercially sound. - With clients that commission our capacity services, also take on the role of an Account Leader / Client Manager. • Project Delivery: - Technical leadership of capacity and simulation modelling work of major airport planning and development projects. - Communicate effectively with client organisations and key stakeholders, to give them confidence in the capacity principles of their development programmes. - Perform the role of Project Director/Principal, accountable for achieving successful project outcomes, coaching and mentoring Project Managers. - As Project Director/Principal be accountable for the successful completion of all projects under your oversight. Success means sound governance, commercial, financial, technical, health, safety and welfare, and realisation of client benefits agreed in the proposal phase. - Direct airport capacity projects to achieve quality deliverables on time and on budget to maintain customer satisfaction without compromising target profit. We are looking for a flexible and motivated professional with experience and a genuine passion for the aviation industry. Mott MacDonald is an equal opportunity employer, and we do value diversity at our company. We do not discriminate, and we take positive steps to create an inclusive culture. To apply for this position, you must have: • Extensive experience in airport capacity, including work on large scale airport development programmes. • Numerically fluent, able to understand complex systems and able to direct and train junior staff in how to analyse and optimise them. • An understanding of simulation modelling tools and techniques to train junior simulation modellers and optimise airport facilities and operations. • Excellent communication skills, able to communicate effectively at all client and stakeholder levels from board level directors to graduates as well as capacity managers. • A degree in mathematics, operational research, air transport management, aeronautical engineering, airport planning, or civil engineering. Candidates with other relevant qualifications may be considered. • Fluency in English - knowledge of other languages will be valued as an advantage. • To deliver this role you will be required to travel regularly to visit domestic and international clients. Being willing to work overseas on major aviation programmes would be valued as an advantage. • Proficient in Microsoft software. • Experience of using simulation modelling software tools and the ability to manage others to use them to deliver capacity and demand analysis outputs We are looking for candidates with the following characteristics: • Proactive and self-motivated, with a learning mindset. • A person who is naturally curious and analytical, who is willing to adopt new techniques and software and strive for continuous improvement in our ways of working. • An ability to build and maintain strong relationships with clients, winning new work and becoming their preferred consultant. • Strong project leadership skills with an ability to manage multiple priorities in a dynamic environment • A team player who nurtures and uplifts colleagues, and is able to foster teamwork and collaboration • Excellent communication and interpersonal skills, which allow you to confidently liaise with clients and cross-functional teams. UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Agile working We are happy to talk openly about flexible working and how we can support your responsibilities beyond the workplace. We offer some fantastic benefits including: Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave Enhanced family leave policies . click apply for full job details
Nov 01, 2025
Full time
Location: Croydon, London or Southampton, UK Recruiter contact: Ainsley Anstess Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business unit We help conceive, drive, and implement transport solutions for cities, regions, and asset owners/operators around the globe. From preparing the business case and advising on related issues - such as revenue, procurement, and environmental legislation - to delivering the completed infrastructure and helping maintain it. Our planning, engineering, environmental and management skills cover the whole project cycle. We play a major role in developing and delivering the Global Transport Sector Strategy. About the role: Our specialist aviation team is based in London, UK, and delivers major airport planning and development projects globally, working collaboratively with our regional offices. We are seeking a Technical Director who is a specialist in Airport Capacity Analysis. The successful candidate will be recognised in the industry as a technical expert in their specialist field. The candidate will be part of a globally respected and diverse team of airport planners, airfield engineers and forecast, capacity and business analysts. Key responsibilities include: • Technical Excellence - Lead capacity work on major airport development programmes, for significant airport owners and operators. - Be recognised by our clients and within the aviation industry as a technical specialist with world class capacity expertise. - Train others in this specialist field, nurturing junior members of the team and helping support them to develop their airport capacity capabilities. - Progress our capacity expertise across all airport facilities and systems including operational research, data analysis, capacity planning and simulation modelling. - Optimise capacity at airports by understanding and making use of new technologies. • Business Development - Seek and pursue new business opportunities to grow our airport capacity planning services. - Build and maintain robust relationships with new and existing airport operator clients, influencing key directors to become their preferred consultant. - Plan and positioning for upcoming opportunities and prospects, converting them into projects, producing high-quality proposals that are both technically and commercially sound. - With clients that commission our capacity services, also take on the role of an Account Leader / Client Manager. • Project Delivery: - Technical leadership of capacity and simulation modelling work of major airport planning and development projects. - Communicate effectively with client organisations and key stakeholders, to give them confidence in the capacity principles of their development programmes. - Perform the role of Project Director/Principal, accountable for achieving successful project outcomes, coaching and mentoring Project Managers. - As Project Director/Principal be accountable for the successful completion of all projects under your oversight. Success means sound governance, commercial, financial, technical, health, safety and welfare, and realisation of client benefits agreed in the proposal phase. - Direct airport capacity projects to achieve quality deliverables on time and on budget to maintain customer satisfaction without compromising target profit. We are looking for a flexible and motivated professional with experience and a genuine passion for the aviation industry. Mott MacDonald is an equal opportunity employer, and we do value diversity at our company. We do not discriminate, and we take positive steps to create an inclusive culture. To apply for this position, you must have: • Extensive experience in airport capacity, including work on large scale airport development programmes. • Numerically fluent, able to understand complex systems and able to direct and train junior staff in how to analyse and optimise them. • An understanding of simulation modelling tools and techniques to train junior simulation modellers and optimise airport facilities and operations. • Excellent communication skills, able to communicate effectively at all client and stakeholder levels from board level directors to graduates as well as capacity managers. • A degree in mathematics, operational research, air transport management, aeronautical engineering, airport planning, or civil engineering. Candidates with other relevant qualifications may be considered. • Fluency in English - knowledge of other languages will be valued as an advantage. • To deliver this role you will be required to travel regularly to visit domestic and international clients. Being willing to work overseas on major aviation programmes would be valued as an advantage. • Proficient in Microsoft software. • Experience of using simulation modelling software tools and the ability to manage others to use them to deliver capacity and demand analysis outputs We are looking for candidates with the following characteristics: • Proactive and self-motivated, with a learning mindset. • A person who is naturally curious and analytical, who is willing to adopt new techniques and software and strive for continuous improvement in our ways of working. • An ability to build and maintain strong relationships with clients, winning new work and becoming their preferred consultant. • Strong project leadership skills with an ability to manage multiple priorities in a dynamic environment • A team player who nurtures and uplifts colleagues, and is able to foster teamwork and collaboration • Excellent communication and interpersonal skills, which allow you to confidently liaise with clients and cross-functional teams. UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Agile working We are happy to talk openly about flexible working and how we can support your responsibilities beyond the workplace. We offer some fantastic benefits including: Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave Enhanced family leave policies . click apply for full job details
SAP Finance Solutions Architect Location: Hybrid - Coventry (2-3 days onsite) Contract: Inside IR35 Day rate: Up to £750 per day Duration: 3-6 Months Start date: ASAP Key skills: SAP ECC, SAP Ariba, SAP FICO, P2P We have for an SAP Solution Architect with one of the UK s biggest utility company. The SAP Finance Solution Architect will be responsible for designing, implementing, and optimizing the Ariba Procurement and SAP FICO Integration. Here you will be the SME identifying potential problems making sure the finance transformation is a successful. Capability expectations: A solid background in SAP ECC to understand landscape, configuration and customisation. Functional configuration and development knowledge across multiple components, including document flows and integration points. Extensive experience across core SAP modules, including: Financial Accounting and Controlling, with deep understanding of financial processes, reporting, and integration with other modules. Asset Accounting, covering lifecycle management of fixed assets and integration with investment and project systems. Project Systems, supporting project planning, execution, and financial tracking. Materials Management, including Inventory Management and Purchasing, with integration to Ariba. Good understanding of S/4HANA and RISE (nice to have) with SAP architecture, including in-memory database, data models and Fiori user experience. Proficient in analysing and managing custom code, including SAP tool assessments. Peripheral system knowledge to understand the flow of data, configuration and technology for items including SAP CRM, BW/4HANA, and Ariba and. Collaborate with IT teams, business analysts and business stakeholders to translate analytical needs into production-ready architecture solutions. Lead the architecture of end-to-end SAP solutions, ensuring alignment with business goals and technical standards. Collaborate with SAP and third-party vendors to assess product roadmaps, influence future capabilities, and ensure alignment with enterprise needs. Stay updated with emerging technologies and industry trends to continuously improve skills and project outcomes. Support the evaluation of emerging technologies for development and solution engineering, evaluating usefulness and cost of products, making appropriate recommendations. Influence and contribute to the development of long-term SAP strategy and enterprise architecture roadmaps, ensuring alignment with business transformation goals. Contribute to the development of process, data and AI strategies, roadmaps, and best practices.
Nov 01, 2025
Contractor
SAP Finance Solutions Architect Location: Hybrid - Coventry (2-3 days onsite) Contract: Inside IR35 Day rate: Up to £750 per day Duration: 3-6 Months Start date: ASAP Key skills: SAP ECC, SAP Ariba, SAP FICO, P2P We have for an SAP Solution Architect with one of the UK s biggest utility company. The SAP Finance Solution Architect will be responsible for designing, implementing, and optimizing the Ariba Procurement and SAP FICO Integration. Here you will be the SME identifying potential problems making sure the finance transformation is a successful. Capability expectations: A solid background in SAP ECC to understand landscape, configuration and customisation. Functional configuration and development knowledge across multiple components, including document flows and integration points. Extensive experience across core SAP modules, including: Financial Accounting and Controlling, with deep understanding of financial processes, reporting, and integration with other modules. Asset Accounting, covering lifecycle management of fixed assets and integration with investment and project systems. Project Systems, supporting project planning, execution, and financial tracking. Materials Management, including Inventory Management and Purchasing, with integration to Ariba. Good understanding of S/4HANA and RISE (nice to have) with SAP architecture, including in-memory database, data models and Fiori user experience. Proficient in analysing and managing custom code, including SAP tool assessments. Peripheral system knowledge to understand the flow of data, configuration and technology for items including SAP CRM, BW/4HANA, and Ariba and. Collaborate with IT teams, business analysts and business stakeholders to translate analytical needs into production-ready architecture solutions. Lead the architecture of end-to-end SAP solutions, ensuring alignment with business goals and technical standards. Collaborate with SAP and third-party vendors to assess product roadmaps, influence future capabilities, and ensure alignment with enterprise needs. Stay updated with emerging technologies and industry trends to continuously improve skills and project outcomes. Support the evaluation of emerging technologies for development and solution engineering, evaluating usefulness and cost of products, making appropriate recommendations. Influence and contribute to the development of long-term SAP strategy and enterprise architecture roadmaps, ensuring alignment with business transformation goals. Contribute to the development of process, data and AI strategies, roadmaps, and best practices.
Digital Business Analyst - Hybrid - Outside IR35 Our client, a global Insurance broker, are currently looking to hire a Digital Business Analyst with Insurance experience to join the team on a hybrid working basis, with the client site based in London. This role would be Outside IR35. In this role you will be focusing on business analysis with hands-on product configuration responsibilities. You'll work closely with stakeholders to understand requirements and translate them into practical system configurations within the clients integration framework. Key Responsibilities: Gather and analyse business requirements from internal stakeholders Document functional specifications and user stories Configure product parameters and settings to meet business needs Collaborate with technical teams to ensure seamless integration delivery Test and validate configurations against business requirements Support implementation and provide ongoing configuration maintenance Create and maintain process documentation Essential Skills: Strong analytical and problem-solving abilities Experience with system configuration (training provided on specific tools) Excellent communication and stakeholder management skills Proficiency in requirements documentation and process mapping Understanding of integration concepts (desirable) Please apply! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Nov 01, 2025
Contractor
Digital Business Analyst - Hybrid - Outside IR35 Our client, a global Insurance broker, are currently looking to hire a Digital Business Analyst with Insurance experience to join the team on a hybrid working basis, with the client site based in London. This role would be Outside IR35. In this role you will be focusing on business analysis with hands-on product configuration responsibilities. You'll work closely with stakeholders to understand requirements and translate them into practical system configurations within the clients integration framework. Key Responsibilities: Gather and analyse business requirements from internal stakeholders Document functional specifications and user stories Configure product parameters and settings to meet business needs Collaborate with technical teams to ensure seamless integration delivery Test and validate configurations against business requirements Support implementation and provide ongoing configuration maintenance Create and maintain process documentation Essential Skills: Strong analytical and problem-solving abilities Experience with system configuration (training provided on specific tools) Excellent communication and stakeholder management skills Proficiency in requirements documentation and process mapping Understanding of integration concepts (desirable) Please apply! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO RESPONSIBILITIES AND ACCOUNTABILITIES Operational Local Support Activities Respond to and resolve in person first and second line IT incidents logged via direct walk up or via global IT Service Desk. Deliver effective incident queue management via current call logging toolsets. Prioritise ticket resolution workload on predefined Service Level Agreements with proactive and timely status updates until resolution. Act as a key technical escalation point, providing guidance and support for more junior members of the team, take a lead in driving resolutions for IT problems, linking in with relevant teams where required. Produce regular incident reporting statistics, analysing trends and using information to identify problems or service improvements. Perform PC upgrades using defined internal processes, including data backups and restore. Provide IT support for events such as new joiner inductions, VIP meetings and other events where required. Maintain good knowledge of all PC hardware models in the environment, including specifications and internal customer PC model eligibility criteria. Act as the dedicated point of contact for selected premium support customers. Support internal bespoke support environments where requested. Regularly review processes, propose and implement improvements with necessary approvals to ensure processes remain relevant. Assist Technology Support infrastructure team as on-site point of contact for remote hand support requirements. Act as a technical resource for key technology projects when required. Act as a trusted security champion to ensure Accenture continue to meet and exceed our internal security and compliance goals. Technology Support, Maintenance & Management Act as an AV Cyviz subject matter expert (SME) to ensure dynamic and innovative use of the Cyviz AV installations for business as usual and special events Provide ongoing support of the Cyviz Megascreen installations and associated environments. Create and maintain pre-event checklists for all AV enabled spaces. Proactively test and make sure all systems are online and operational. Set up and install additional equipment as required for the AV offering (video screens, video monitors, connecting wires and cables, sound speakers etc.) for events and functions. Ensure equipment is installed and managed according to its designated layout. Monitor speakers to ensure playback quality. Test and resolve equipment issues. Diagnose and correct media system problems. Send in equipment for repairs as needed. Clean audio and video equipment and store properly. Ensure the safe transfer and shipment of equipment. Maintain inventory of equipment. Liaise with the wider UKI LTS team for asset management policies and disposals. Have a basic understanding of the capital spend associated with AV technology, including Depreciation and Interest and asset write offs, working with the program and change function. Maintain an active curiosity in AV technology (both present and upcoming) in order to advise and support with requests or queries around new technology Customer Relationship Management Build effective relationships with customers, actively seeking out and responding to feedback in order to deliver a high level of customer service. Assisting in the planning and delivery of customer education sessions to help promote the knowledge and use of AV technologies Provide support for Events across the Ireland estate Work closely with the wider LTS and Workplace teams ensuring effective relationships are built and maintained. Work with customer representatives to capture requirements in order to develop knowledge of the client requirements and desired service levels. Develop, document and implement resolutions for recurring incidents or problems. Maintain a current knowledge and understanding of features, functionality and performance of existing and planned AV display technologies through independent research and by utilizing available vendor resources as appropriate. Be knowledgeable of the wider AV conferencing offerings within the CIO suite of offerings (Skype for Business & Cisco Video Conferencing) as well as collaboration technologies to support meetings and events A certain level of shift work and out of hours support for events, installations, changes is required Customer Service Take ownership of operational day to day escalations and issues, successfully driving resolution, involving team supervisors and management where necessary, identifying and implementing improvements related to root cause problems. Build good trust based relationships with key customers & customer groups. Networking and Relationship Management Demonstrate a collaborative approach across our support teams both locally and globally through meetings and use of Skype, the Stream, Circles, shared repositories and the building of relationships. Build and maintain effective working relationships with relevant global and local teams who provide the components of our overall service provision, including Workplace Solutions colleagues. Proactively share support best practice and known solutions to help the resolution of incidents and problems.&n
Nov 01, 2025
Full time
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO RESPONSIBILITIES AND ACCOUNTABILITIES Operational Local Support Activities Respond to and resolve in person first and second line IT incidents logged via direct walk up or via global IT Service Desk. Deliver effective incident queue management via current call logging toolsets. Prioritise ticket resolution workload on predefined Service Level Agreements with proactive and timely status updates until resolution. Act as a key technical escalation point, providing guidance and support for more junior members of the team, take a lead in driving resolutions for IT problems, linking in with relevant teams where required. Produce regular incident reporting statistics, analysing trends and using information to identify problems or service improvements. Perform PC upgrades using defined internal processes, including data backups and restore. Provide IT support for events such as new joiner inductions, VIP meetings and other events where required. Maintain good knowledge of all PC hardware models in the environment, including specifications and internal customer PC model eligibility criteria. Act as the dedicated point of contact for selected premium support customers. Support internal bespoke support environments where requested. Regularly review processes, propose and implement improvements with necessary approvals to ensure processes remain relevant. Assist Technology Support infrastructure team as on-site point of contact for remote hand support requirements. Act as a technical resource for key technology projects when required. Act as a trusted security champion to ensure Accenture continue to meet and exceed our internal security and compliance goals. Technology Support, Maintenance & Management Act as an AV Cyviz subject matter expert (SME) to ensure dynamic and innovative use of the Cyviz AV installations for business as usual and special events Provide ongoing support of the Cyviz Megascreen installations and associated environments. Create and maintain pre-event checklists for all AV enabled spaces. Proactively test and make sure all systems are online and operational. Set up and install additional equipment as required for the AV offering (video screens, video monitors, connecting wires and cables, sound speakers etc.) for events and functions. Ensure equipment is installed and managed according to its designated layout. Monitor speakers to ensure playback quality. Test and resolve equipment issues. Diagnose and correct media system problems. Send in equipment for repairs as needed. Clean audio and video equipment and store properly. Ensure the safe transfer and shipment of equipment. Maintain inventory of equipment. Liaise with the wider UKI LTS team for asset management policies and disposals. Have a basic understanding of the capital spend associated with AV technology, including Depreciation and Interest and asset write offs, working with the program and change function. Maintain an active curiosity in AV technology (both present and upcoming) in order to advise and support with requests or queries around new technology Customer Relationship Management Build effective relationships with customers, actively seeking out and responding to feedback in order to deliver a high level of customer service. Assisting in the planning and delivery of customer education sessions to help promote the knowledge and use of AV technologies Provide support for Events across the Ireland estate Work closely with the wider LTS and Workplace teams ensuring effective relationships are built and maintained. Work with customer representatives to capture requirements in order to develop knowledge of the client requirements and desired service levels. Develop, document and implement resolutions for recurring incidents or problems. Maintain a current knowledge and understanding of features, functionality and performance of existing and planned AV display technologies through independent research and by utilizing available vendor resources as appropriate. Be knowledgeable of the wider AV conferencing offerings within the CIO suite of offerings (Skype for Business & Cisco Video Conferencing) as well as collaboration technologies to support meetings and events A certain level of shift work and out of hours support for events, installations, changes is required Customer Service Take ownership of operational day to day escalations and issues, successfully driving resolution, involving team supervisors and management where necessary, identifying and implementing improvements related to root cause problems. Build good trust based relationships with key customers & customer groups. Networking and Relationship Management Demonstrate a collaborative approach across our support teams both locally and globally through meetings and use of Skype, the Stream, Circles, shared repositories and the building of relationships. Build and maintain effective working relationships with relevant global and local teams who provide the components of our overall service provision, including Workplace Solutions colleagues. Proactively share support best practice and known solutions to help the resolution of incidents and problems.&n
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Responsibilities: As an LTS/AV/Technology Analyst, you will be responsible for providing assistance to the wider user group, assisting with the upkeep of laptops, and troubleshooting challenges. You will also be involved with AV systems, providing event support, assisting with deployments, and involvement with technology refreshes. Your day-to-day activities will include driving incident, issue and outage management, investigation and restoration. You are expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Advanced proficiency in IT Troubleshooting is required. Expert proficiency in Customer Technical Support, Intermediate proficiency in ServiceNow, Advanced proficiency in Microsoft Office Suite, Advanced proficiency in Apple macOS Management, and Advanced proficiency in Cross-Team Collaboration are recommended. You will have the opportunity to work independently and become a subject matter expert in IT and AV Troubleshooting. Your active participation and contribution in team discussions will be highly valued as you collaborate with your colleagues to provide solutions to work-related problems. Join our team and make a significant impact in ensuring the availability and smooth operation of our production systems. What you will do: Proactively identify and resolve customer issues to ensure high levels of customer satisfaction Collaborate with cross-functional teams to troubleshoot and resolve complex technical problems Provide technical support and guidance to customers, ensuring timely and accurate resolution of their issues Contribute to the development and improvement of IT support processes and procedures Stay up-to-date with the latest technology trends and advancements in IT troubleshooting Assist with AV setups including meeting and event support and troubleshooting Provide support when required on the in office Solutions Bar overseeing walk up supports Provide support for IT and AV related queries and troubleshooting Drive incident and outage resolution and communication Utilising tools including Service Now, ensuring SLAs are met Assist with backend administration including asset tagging, auditing, and disposals Maintain data retention practices
Nov 01, 2025
Full time
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Responsibilities: As an LTS/AV/Technology Analyst, you will be responsible for providing assistance to the wider user group, assisting with the upkeep of laptops, and troubleshooting challenges. You will also be involved with AV systems, providing event support, assisting with deployments, and involvement with technology refreshes. Your day-to-day activities will include driving incident, issue and outage management, investigation and restoration. You are expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Advanced proficiency in IT Troubleshooting is required. Expert proficiency in Customer Technical Support, Intermediate proficiency in ServiceNow, Advanced proficiency in Microsoft Office Suite, Advanced proficiency in Apple macOS Management, and Advanced proficiency in Cross-Team Collaboration are recommended. You will have the opportunity to work independently and become a subject matter expert in IT and AV Troubleshooting. Your active participation and contribution in team discussions will be highly valued as you collaborate with your colleagues to provide solutions to work-related problems. Join our team and make a significant impact in ensuring the availability and smooth operation of our production systems. What you will do: Proactively identify and resolve customer issues to ensure high levels of customer satisfaction Collaborate with cross-functional teams to troubleshoot and resolve complex technical problems Provide technical support and guidance to customers, ensuring timely and accurate resolution of their issues Contribute to the development and improvement of IT support processes and procedures Stay up-to-date with the latest technology trends and advancements in IT troubleshooting Assist with AV setups including meeting and event support and troubleshooting Provide support when required on the in office Solutions Bar overseeing walk up supports Provide support for IT and AV related queries and troubleshooting Drive incident and outage resolution and communication Utilising tools including Service Now, ensuring SLAs are met Assist with backend administration including asset tagging, auditing, and disposals Maintain data retention practices
Business Analyst (DV Clearance) Position Description CGI's Space, Defence, and Intelligence business unit is dedicated to delivering cutting-edge technical solutions that address the most complex challenges faced by government agencies. Our mission-critical systems are custom-built to ensure security, reliability, and innovation, helping our clients protect the nation and its people. We are currently seeking a Business Analyst to join our Secure Innovation & Advisory team, working collaboratively with clients to deliver impactful solutions. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This role offers an exciting opportunity to engage with groundbreaking technologies in a dynamic and rewarding environment. At CGI, we are deeply committed to the growth and development of our team members, offering extensive learning opportunities to help you stay at the forefront of an ever-evolving technology landscape. Our culture values innovation, collaboration, and ownership, making it an ideal environment for self-motivated individuals to thrive. Please note, due to the highly secure nature of the project, this role is open only to UK Nationals who hold or are eligible for High-Level Clearance (HLC). While there is some flexibility for remote or hybrid work, onsite attendance at the specified location(s) will be required for secure system access. Your future duties and responsibilities Supported by a well-established and client-focused CGI team, this opportunity offers real potential for a forward thinking and ambitious BA to become immersed in a range of digital transformation projects that are delivering tangible benefit to a key client. With genuine scope to play an integral role in shaping future direction, there will be opportunity to both existing expertise, and develop new skills and experience. Key Tasks: • Product Owner support. • Business process analysis and requirements recommendations. • Knowledge Base development. • Strategic Planning - aligning tech advancement with organisational objectives. Required qualifications to be successful in this role • Strong working knowledge of SAFe and related Agile methodologies. • Document writing. • Business Process analysis. • Benefits Analysis. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Nov 01, 2025
Full time
Business Analyst (DV Clearance) Position Description CGI's Space, Defence, and Intelligence business unit is dedicated to delivering cutting-edge technical solutions that address the most complex challenges faced by government agencies. Our mission-critical systems are custom-built to ensure security, reliability, and innovation, helping our clients protect the nation and its people. We are currently seeking a Business Analyst to join our Secure Innovation & Advisory team, working collaboratively with clients to deliver impactful solutions. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This role offers an exciting opportunity to engage with groundbreaking technologies in a dynamic and rewarding environment. At CGI, we are deeply committed to the growth and development of our team members, offering extensive learning opportunities to help you stay at the forefront of an ever-evolving technology landscape. Our culture values innovation, collaboration, and ownership, making it an ideal environment for self-motivated individuals to thrive. Please note, due to the highly secure nature of the project, this role is open only to UK Nationals who hold or are eligible for High-Level Clearance (HLC). While there is some flexibility for remote or hybrid work, onsite attendance at the specified location(s) will be required for secure system access. Your future duties and responsibilities Supported by a well-established and client-focused CGI team, this opportunity offers real potential for a forward thinking and ambitious BA to become immersed in a range of digital transformation projects that are delivering tangible benefit to a key client. With genuine scope to play an integral role in shaping future direction, there will be opportunity to both existing expertise, and develop new skills and experience. Key Tasks: • Product Owner support. • Business process analysis and requirements recommendations. • Knowledge Base development. • Strategic Planning - aligning tech advancement with organisational objectives. Required qualifications to be successful in this role • Strong working knowledge of SAFe and related Agile methodologies. • Document writing. • Business Process analysis. • Benefits Analysis. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Deerfoot Recruitment Solutions Limited
Cowes, Isle of Wight
Software Support Engineer Cowes, Isle of Wight (Office-based) Approx 46k + bonus + healthcare + pension + 25 days holiday Permanent 37 hours per week Are you a tech-savvy problem solver with a background in software and systems engineering? If you're motivated by delivering exceptional customer service and want to play a key role in supporting advanced software solutions used worldwide, this is the opportunity you've been waiting for. In this crucial role, you'll provide high-quality support to end-users and engineers as they deploy, operate, and get the most from mission-critical software. You'll proactively troubleshoot, deliver training, and ensure software systems are healthy, efficient, and secure. Key Responsibilities Provide expert support, troubleshooting and guidance for end-users and engineers (remotely, by phone, or onsite) Reproduce, diagnose, and resolve software/system issues quickly and accurately Plan and implement system health and preventative maintenance measures Create and deliver engaging training courses for users and engineers Develop and update best practice guides, FAQs, and knowledgebase articles Deploy, configure, and update software solutions to customer sites Liaise with development teams on feedback and continuous improvements Stay updated with new product releases and technologies Travel internationally as needed to support customers and colleagues Key Skills & Experience 3+ years' experience supporting, troubleshooting, and deploying software solutions Solid background in software and systems engineering Proficient in Microsoft OS setup/troubleshooting, relational databases, networking, and common protocols Strong working knowledge of Microsoft Office suite Analytical, methodical approach and strong problem-solving skills Excellent verbal and written communication skills; team player with self-motivation and customer focus Desirable (not essential): Degree in engineering/software, experience in customer service, system integration, code troubleshooting, process automation, SQL Server, DCOM, OPC, and Windows security. What's on Offer Permanent, office-based contract (Cowes, Isle of Wight) Competitive salary ( 46k region) plus discretionary bonus 25 days' holiday (+ bank holidays), increasing with service 5% employer pension contribution, private healthcare after probation, and death in service benefit Innovative, global company with exceptional career progression and opportunities for international travel If you've held any of these roles or used these technologies/skills, this role could be a great fit: Software Support Engineer, Systems Support Engineer, Technical Support Analyst, Application Support Specialist, Systems Integration Engineer, Customer Support Engineer, Field Support, SQL Support. Ready to be the vital link between users and technology? Apply now and become part of a world-leading software support team! We are open to applicants willing to relocate to the IOW. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Nov 01, 2025
Full time
Software Support Engineer Cowes, Isle of Wight (Office-based) Approx 46k + bonus + healthcare + pension + 25 days holiday Permanent 37 hours per week Are you a tech-savvy problem solver with a background in software and systems engineering? If you're motivated by delivering exceptional customer service and want to play a key role in supporting advanced software solutions used worldwide, this is the opportunity you've been waiting for. In this crucial role, you'll provide high-quality support to end-users and engineers as they deploy, operate, and get the most from mission-critical software. You'll proactively troubleshoot, deliver training, and ensure software systems are healthy, efficient, and secure. Key Responsibilities Provide expert support, troubleshooting and guidance for end-users and engineers (remotely, by phone, or onsite) Reproduce, diagnose, and resolve software/system issues quickly and accurately Plan and implement system health and preventative maintenance measures Create and deliver engaging training courses for users and engineers Develop and update best practice guides, FAQs, and knowledgebase articles Deploy, configure, and update software solutions to customer sites Liaise with development teams on feedback and continuous improvements Stay updated with new product releases and technologies Travel internationally as needed to support customers and colleagues Key Skills & Experience 3+ years' experience supporting, troubleshooting, and deploying software solutions Solid background in software and systems engineering Proficient in Microsoft OS setup/troubleshooting, relational databases, networking, and common protocols Strong working knowledge of Microsoft Office suite Analytical, methodical approach and strong problem-solving skills Excellent verbal and written communication skills; team player with self-motivation and customer focus Desirable (not essential): Degree in engineering/software, experience in customer service, system integration, code troubleshooting, process automation, SQL Server, DCOM, OPC, and Windows security. What's on Offer Permanent, office-based contract (Cowes, Isle of Wight) Competitive salary ( 46k region) plus discretionary bonus 25 days' holiday (+ bank holidays), increasing with service 5% employer pension contribution, private healthcare after probation, and death in service benefit Innovative, global company with exceptional career progression and opportunities for international travel If you've held any of these roles or used these technologies/skills, this role could be a great fit: Software Support Engineer, Systems Support Engineer, Technical Support Analyst, Application Support Specialist, Systems Integration Engineer, Customer Support Engineer, Field Support, SQL Support. Ready to be the vital link between users and technology? Apply now and become part of a world-leading software support team! We are open to applicants willing to relocate to the IOW. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Strategic expansion of this specialist boutique Your new company This boutique consultancy were early adopters of taking Valuations out of wider service firms and investing in it as a specialism in its own right. With a well-established and loyal client base, a strategic transaction of their own has yielded further investment, enabling them to not only take more market share but develop new specialisms at the same time. They are adept in consulting many scenarios, just a few of which include: Fairness opinionsIntangibles and Intellectual PropertyTransfer Pricing, Royalties and IP AntitrustPrivate Equity and Structured FinanceDebt RestructuringPPAsTax valuations (private clients, incentive plans, share issues etc)Securitisation/Restructuring of intangible assetsM&A/ Transactionsand many more The firm is well-resourced, taking on its own graduate trainees as well ACAs for conversion to valuations, and of course experienced hires above these. Your new role The opportunity is an ideal balance of new business development and technical delivery. The firm has a former Senior Partner who is now in a pure business development role and brings in a steady stream of new opportunities for proposal/conversion, and you'd be the recipient of many of these; nonetheless you'll still be looking to bring and build new opportunities from your own network. On the technical side, day to day responsibilities include: Preparing Valuation reports for peer review by other directors to include:Company and business valuations and shareholdingsIntangible Asset (IA) valuations including brands, trademarks, patents, customer intangibles and copyrightsProviding technical support and training for other valuersManaging and mentoring a small team of associate valuers and analysts Managing time and billings so that work is carried out in an efficient mannerLiaising and working with in-house Intangible Asset Management teamYou'll be fully empowered to implement your own new business development strategies and ideas. Strategic potential for further expansion could include for example portfolio valuations, M&A valuations and/or expert/contentious valuations. What you'll need to succeed This opportunity may be especially appealing to those perhaps who are in the valuations team of a full-service firm, where development and direction can be overly-influenced by whole-firm strategies. This is a rare chance to wrest back strategic control of your career agenda and emerging profile, in a "total immersion" valuations environment. In addition you'll be/have: ACCA/ACA/CFA or equivalent qualifiedMinimum of 7-8 years of valuation experienceExperience working in an accountancy or consulting practice with clientsProven first fruits from business development - being able to cite some attributable feesTeam player who enjoys working in a small teamExperience of dealing with foreign clients and willingness to travel overseas where requiredKnowledge and experience of intangible assets (IA) especially brands and trademarks and accounting standards in relation to IA. What you'll get in return Working with fellow specialists in a truly independent, virtually conflict-free firmMentorship from partners who have worked in both large firm and independent environmentsPlenty of exposure to international mandatesThe firm has a Director-led service - you'll run not just assignments but clientsMeaningful and practical support to develop your own business ideasThe firm also has an eye to succession-planning and the incoming Director will form part of that plan. What you need to do now If you'd like to know more before deciding on if this could be for you, please reach out for a fully in-confidence conversation with me. I can supply a lot more information and data. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Nov 01, 2025
Full time
Strategic expansion of this specialist boutique Your new company This boutique consultancy were early adopters of taking Valuations out of wider service firms and investing in it as a specialism in its own right. With a well-established and loyal client base, a strategic transaction of their own has yielded further investment, enabling them to not only take more market share but develop new specialisms at the same time. They are adept in consulting many scenarios, just a few of which include: Fairness opinionsIntangibles and Intellectual PropertyTransfer Pricing, Royalties and IP AntitrustPrivate Equity and Structured FinanceDebt RestructuringPPAsTax valuations (private clients, incentive plans, share issues etc)Securitisation/Restructuring of intangible assetsM&A/ Transactionsand many more The firm is well-resourced, taking on its own graduate trainees as well ACAs for conversion to valuations, and of course experienced hires above these. Your new role The opportunity is an ideal balance of new business development and technical delivery. The firm has a former Senior Partner who is now in a pure business development role and brings in a steady stream of new opportunities for proposal/conversion, and you'd be the recipient of many of these; nonetheless you'll still be looking to bring and build new opportunities from your own network. On the technical side, day to day responsibilities include: Preparing Valuation reports for peer review by other directors to include:Company and business valuations and shareholdingsIntangible Asset (IA) valuations including brands, trademarks, patents, customer intangibles and copyrightsProviding technical support and training for other valuersManaging and mentoring a small team of associate valuers and analysts Managing time and billings so that work is carried out in an efficient mannerLiaising and working with in-house Intangible Asset Management teamYou'll be fully empowered to implement your own new business development strategies and ideas. Strategic potential for further expansion could include for example portfolio valuations, M&A valuations and/or expert/contentious valuations. What you'll need to succeed This opportunity may be especially appealing to those perhaps who are in the valuations team of a full-service firm, where development and direction can be overly-influenced by whole-firm strategies. This is a rare chance to wrest back strategic control of your career agenda and emerging profile, in a "total immersion" valuations environment. In addition you'll be/have: ACCA/ACA/CFA or equivalent qualifiedMinimum of 7-8 years of valuation experienceExperience working in an accountancy or consulting practice with clientsProven first fruits from business development - being able to cite some attributable feesTeam player who enjoys working in a small teamExperience of dealing with foreign clients and willingness to travel overseas where requiredKnowledge and experience of intangible assets (IA) especially brands and trademarks and accounting standards in relation to IA. What you'll get in return Working with fellow specialists in a truly independent, virtually conflict-free firmMentorship from partners who have worked in both large firm and independent environmentsPlenty of exposure to international mandatesThe firm has a Director-led service - you'll run not just assignments but clientsMeaningful and practical support to develop your own business ideasThe firm also has an eye to succession-planning and the incoming Director will form part of that plan. What you need to do now If you'd like to know more before deciding on if this could be for you, please reach out for a fully in-confidence conversation with me. I can supply a lot more information and data. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
