200 jobs found

IT Support Technician Join OSCA Technology as an IT Support Technician and play a key role in keeping our cutting-edge diagnostic systems running smoothly. You ll support both our technicians and customers, troubleshooting issues, managing IT tools, and helping systems stay connected all while developing your IT skills in a fast-moving tech environment. Location: Nottingham- NG15 0EB Salary: £28,000-£30,000 per annum circa Type: Full-time, Permanent About OSCA Technology We combine digital innovation with automotive expertise to create advanced diagnostic tools used worldwide. Based in Nottingham , our team is passionate about making vehicle diagnostics smarter, faster, and more connected. What You ll Be Doing Setting up new starters with system and hardware access (e.g. Freshdesk, OSCA tools ). Purchasing tool tickets and subscriptions, with support from senior team members . Troubleshooting issues with diagnostic tools and vehicle connections . Managing updates and maintenance for diagnostic tools and local IT infrastructure . Testing and investigating OSCA tools returned by customers. Handling support calls from customers with connection or configuration issues . Assisting with onboarding new partners and completing related admin tasks. Working with senior IT staff on data retrieval, manipulation, and presentation . Supporting technicians in resolving connectivity and tool-related challenges. Liaising with manufacturers for technical or login support when required. What We re Looking For Interest in IT and automotive diagnostics . Strong problem-solving skills and attention to detail . Collaborative, proactive approach with excellent communication. Eagerness to learn and grow in a fast-paced tech environment. Benefits & Development Increased holiday allowance with year of service. Death in service policy. Sick Pay. Salary Extras . Free on-site parking . Salary extras instant discounts. Employee Assistance Programme (EAP). Opportunities to develop technical expertise in automotive diagnostics . Important: You must be authorised to work in the UK . No agencies please . Other suitable skills and experience include IT Support Technician, IT Technician, IT Support Engineer, Technical Support Technician, IT Helpdesk, IT Support Analyst, Desktop Support.

Company Overview We are working with the world's leading broadcasting and production solution company which is looking for an IT Support Engineer to join their growing team based in Bracknell. Our client is a world-renowned brand and has an exciting history in terms of delivering some of the world's major sporting, music, politics and reality show events across the world. This is an exciting opportunity for a Desktop Support Engineer to join an innovative company, that can offer an amazing opportunity to learn, develop and grow their career within an established organisation. This is an on-site position. Position Overview This position will see you join our client's internal IT team. You will join a team of fellow technology enthusiasts, who love to learn, take on a new challenges and help their internal users to get the best out of their IT systems. You will act as the first point of call for resolving technical cases for a range of users including VIP Support. You will also be responsible for shadowing the IT Manager and helping them run new projects with the development of their IT infrastructure. Along with troubleshooting technical issues, there will be opportunities to administrate and maintain our client's core infrastructure, whilst having the opportunity to challenge yourself with learning new technologies. Key Skills Experience working in a 1st or 2nd Line Technical Support position, where you have been responsible for helping users solve their technical cases. A good knowledge of the Windows Operating Systems, with a basic understanding of LAN and WAN technologies Proficient knowledge of Microsoft Windows Server and Desktop Operating systems, LAN and WAN technologies, and sound ability to practice IT security fundamentals Exposure to working with or administrating Active Directory Experience supporting applications such as Microsoft Office Any experience supporting other applications such as; Adobe, Print Management or any VoIP technology, that would be beneficial, but not essential. A basic understanding of IT security fundamentals A passion for troubleshooting! You are a natural problem solver who loves to face new challenges on a daily basis. Excellent communication and customer service skills. Although this role is internal, our users are our customers and you can demonstrate want to help people. A desire to learn. We want someone who is not afraid to take on new challenges and thrives off learning new technology. If you read this job spec saying 'That's me!', then why are you still reading?! APPLY NOW!

2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer , where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software Your Role As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes. Maintain documentation and contribute to knowledge base articles to support continuous improvement. Support onboarding and configuration of new customer environments. Ensure compliance with ITIL processes and SLAs. What We're Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem-solving skills and customer service mindset. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

Modern Workplace LeadOur client is a global assurance provider with operations in over 100+ countries and a mission to delight their customers. We have a diverse portfolio of assurances activities that range from Security, ESG and Supply Chain, and many more. As our Modern Workplace Lead, you will act as a vital member of the Infrastructure department, leading a cross-functional team focused on delivering support and functionality of the M365 Productivity suite of tools and services (Office, OneDrive, Teams, Sharepoint) EUC device builds and management (Intune MDM, Autopilot), large-scale user migrations including Email, Sharepoint and Teams, and technical end-user support for the company. As a strong and proactive leader in this space, you will anticipate challenges associated with large (6000+) userbases, drive continuous improvement and implement best-in-class workplace solutions. You will have strong and demonstrable stakeholder management, project management and forecasting skills, and be able to mentor and drive junior to senior team members to achieve their best. Key Responsibilities: Leadership & Strategy Lead and mentor a team of engineers and specialists in the management of EUC and M365 services. Drive sprint-based work management within the team, to assist in consistent delivery across the function Develop and implement strategies to optimise the use of Microsoft 365 tools across the organisation. Act as the primary point of contact for all M365 modern workplace initiatives, collaborating with IT leadership and key stakeholders. Microsoft 365 & Endpoint Management Oversee deployment, configuration, and management of Microsoft Intune for device provisioning and policy enforcement. Ensure effective use of Windows Autopilot for zero-touch device provisioning and lifecycle management. Manage security policies, compliance, and conditional access for devices, applications, and users within M365. Drive automation and self-service capabilities to improve the end-user experience and reduce IT operational overhead. Collaboration & Productivity Tools Lead the management and governance of collaboration tools, including Microsoft Teams, SharePoint, OneDrive, and Viva. Define best practices and policies for usage, security, and governance across the M365 ecosystem. Enable end-users by providing training, documentation, and support resources to maximise the value of M365 services. Security & Compliance Implement security best practices for identity and device management, leveraging Microsoft Defender, Conditional Access, and Zero Trust principles. Ensure compliance with industry standards and regulations related to data protection and endpoint security. Monitor and respond to security incidents, threats, and vulnerabilities affecting end-user computing. Migration & Integration Plan and execute large-scale user migrations between domains, ensuring minimal disruption to business operations. Oversee email migrations, including Exchange Online transitions and hybrid deployments. Manage SharePoint migrations, ensuring seamless data transfer and optimal configurations. Utilise tools such as ShareGate and BitTitan to streamline migration processes and improve efficiency. Innovation & Continuous Improvement Stay up to date with Microsoft's latest product developments and industry trends in modern workplace technology. Drive innovation by evaluating new M365 features and identifying opportunities for improved business efficiency. Work closely with IT Service Management teams to streamline support processes and enhance user satisfaction. ?Technical/Professional Qualifications/Requirements5+ years of experience managing enterprise M365 deployments for large (6,000+) userbases, and 3+ years leading cross-functional technical teams working across the Microsoft workplace ecosystem. Strong and autonomous leadership skills, managing all levels of technical expertise and delivery in cross-functional teams. Strong technical expertise in Microsoft 365 services, including Teams, SharePoint, OneDrive, and Exchange Online. Practical experience with EUC Hardware (Dell, Lenovo, HP, Apple) Experience of identity and access management (Active Directory, Azure Entra, Conditional Access, MFA, GPO, SSO) Knowledgeable in asserting and maintaining endpoint compliance. Experience of working in an Agile environment and with a multi-disciplined team Clear and effective communication at all business levels - end user, stakeholder, and upper management - able to disambiguate when necessary. Strong understanding of Windows Autopilot, Intune, and MDM solutions Solid automation and scripting skills (PowerShell, Graph API) for managing M365 environments. Experience with ITSM tools such as ServiceNow and Halo and a solid grasp of ITIL around Release, Deployment and Change ManagementExpertise in executing large-scale user migrations between domains, email migrations, and SharePoint migrations. Experience running and assisting in the management of small to mid-sized technical projects. Familiarity with migration tools such as ShareGate, BitTitan, and other relevant technologies. Excellent stakeholder management and communication skills, with the ability to translate technical solutions into business value. Microsoft certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, Modern Desktop Administrator, Security Administrator) are highly desirable. Experience in ITIL frameworks and service management best practices is a plus. Microsoft certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, Modern Desktop Administrator, Security Administrator) are highly desirable.

IT Support Engineer (Resolver Group) Active Directory / O365 / MDM / Networking Rate: 200/day (Inside IR35) Location: London - Onsite, 5 days per week We're working with a well-regarded government body seeking an experienced IT Support Engineer to join at the Resolver Group level. You'll be supporting a broad range of IT infrastructure, including user management, account administration, mobile device support, networking, cloud services, end-user computing (EUC), and some legacy systems. What We're Looking For: Proven experience in technical support roles. Understanding of virtual desktop environments and cloud services. Experience with Mobile Device Management (MDM). Strong troubleshooting and problem-solving skills. Experience managing support queues. Excellent communication and teamwork skills. Technical Skills: Office 365 - Teams, SharePoint, Distribution Lists, etc. Active Directory . MDM and MFA (Multi-Factor Authentication). EUC - Desktops, Printers, etc. Networking - Wi-Fi, connectivity, etc. If this aligns with your experience, please apply with an up-to-date copy of your CV and we'll be in touch to provide more information.

Infrastructure Support Engineer - 2nd Line/Azure/DevOps - Birmingham (Kings Norton) Hybrid working - This role will be mostly onsite working with the option to work from home 1-2 days per week. Salary : 35K - 45K DOE We're looking for an Infrastructure Support Engineer to join our Birmingham based client, supporting a growing SaaS environment. In this role, you'll provide hands-on support across Windows systems, databases, and hosted applications, while also playing a key part in professional services delivery and internal tooling improvements. This is a great opportunity for someone ready to grow into Azure and DevOps, take ownership of cloud infrastructure, and help shape the future of support operations. Key Responsibilities Provide support across desktop environments, Windows systems, databases, and hosted applications. Diagnose and optimise SQL performance issues Deliver high-quality professional services, including data migrations, system installations, and transfers. Contribute to the development of internal support infrastructure, such as ticketing systems and knowledge-sharing platforms. Future Responsibilities Own Azure environments and DevOps practices Act as primary point of contact for infrastructure & DevOps Drive automation and cloud operations Skills Required Essential Windows Desktop and Server administration (setup, maintenance, troubleshooting) MSSQL tuning and troubleshooting Proven experience in 2 nd line or infrastructure support dealing with complex client problems Interest in DevOps practices, automation and CI/CD pipelines Desirable Azure Cloud services SaaS platform or migration experience. Hands-on experience setting up or configuring tools that help manage IT or customer support Why Join Us? Join our customer to play a key role in impactful SaaS projects, with the chance to shape a brand-new support capability from the ground up. You'll receive mentoring to grow your skills in Azure and DevOps, work closely with senior leadership, and contribute to the direction of the company, all within a supportive team culture that partners with clients making a real social difference. Salary : 35K - 45K DOE Interested!?! Please send your up to date CV to Daisy Freeth & Dean Parkes at Crimson for immediate review Not interested?! Do you know anyone that might be? Refer a friend for this role to earn 250 worth of vouchers. Crimson are acting as an employment business in regards to this vacancy.

Infrastructure Engineer (Azure, AVD, Networking, Cisco, FortiNet, PowerShell, Hybrid Cloud) Permanent Manchester (Hybrid, 2 days onsite) Up to £65,000 DOE Charles Simon Associates are partnering with one of our longest-standing clients, a highly respected organisation in the North West. We are looking to recruit an Infrastructure Engineer on a permanent basis. This is a fantastic opportunity for an experienced infrastructure professional with a strong background in Azure cloud services and enterprise networking to join a forward-thinking IT team driving digital transformation across a hybrid environment. Key Skills & Experience Required: Proven experience designing, implementing, and supporting Azure hybrid cloud environments Strong hands-on knowledge of Azure Virtual Desktop (AVD) and Azure Monitor Solid understanding of Microsoft 365 (O365) administration and integration Deep expertise in networking, including routing, switching, and firewall management Experience with FortiNet/FortiGate or other enterprise-grade firewalls Proficiency in PowerShell scripting for automation and operational tasks Good grasp of cloud and on-prem networking, including subnets, routing, and diagnostics Desirable: Exposure to Power Automate, Terraform, or Bicep Experience working in regulated or professional services environments Key Responsibilities: Ensure the performance, reliability, and scalability of cloud and on-prem infrastructure through proactive monitoring and optimisation Deliver secure, cost-effective Azure solutions, including AVD, automation pipelines, and core infrastructure services Lead the end-to-end delivery of infrastructure projects, from planning and documentation to implementation and handover Manage and enhance enterprise networking and virtualisation platforms, ensuring seamless hybrid integration Act as a senior escalation point for complex technical issues, supporting 3rd line operations Collaborate with internal teams and third-party vendors to deliver infrastructure changes with minimal disruption Drive continuous improvement through automation, innovation, and process optimisation Support cloud cost management, reporting, and optimisation initiatives Maintain compliance with security, governance, and risk management standards Participate in a flexible shift pattern (07 00, Mon Fri) and an on-call rota for critical systems support What s on Offer: Competitive salary up to £65,000 (depending on experience) Hybrid working model 2 days onsite in Manchester Opportunity to work on high-impact projects in a modern, cloud-first environment Supportive team culture with a focus on innovation and professional development

IT Support Engineer Managed Service Provider (MSP) Kettering, UK Full-Time £25,000 starting salary, rising to £28,000 after 6 months + Benefits Are you a proactive IT professional with a passion for delivering exceptional support and solutions? We re working with a growing Managed Service Provider (MSP) based in Kettering, UK, to recruit an experienced IT Support Engineer to join their dynamic and collaborative team. The Company Our client is fast-growing IT consultancy and MSP supporting a broad range of businesses across multiple industries. They pride themselves on delivering reliable, proactive, and customer-focused technology solutions, from cloud services and cybersecurity to infrastructure support. This is an excellent opportunity to join a forward-thinking company where your technical skills will be valued and your career can thrive. The Role As an IT Support Engineer, you ll be the first point of contact for clients, providing high-quality support across hardware, software, networking, and cloud environments. You ll work as part of a friendly, knowledgeable team to ensure seamless IT operations for a diverse client base. Key Responsibilities Provide 1st and 2nd line technical support via phone, email, and remote tools. Troubleshoot and resolve issues across desktops, laptops, servers, networks, and cloud platforms (e.g., Microsoft 365, Intune, Azure). Install, configure, and maintain IT systems, software, and hardware. Proactively monitor systems to prevent downtime and respond to alerts. Escalate more complex issues to senior engineers when required. Document incidents, solutions, and technical procedures accurately. Contribute to process improvements and client satisfaction initiatives. Key Requirements Minimum 3 years experience in IT support, helpdesk, or MSP environment (preferred). Strong knowledge of Windows and macOS operating systems, Active Directory, Office 365, and networking fundamentals. Experience with Azure, or similar cloud platforms. Excellent troubleshooting, communication, and customer service skills. Ability to manage multiple priorities in a fast-paced environment. Relevant certifications (e.g., CompTIA, Microsoft, ITIL) are desirable but not essential. Must live within a 20-mile radius of Kettering, UK, with a valid driving licence and access to a car. Salary and Benefits Starting salary: £25,000 per annum Increased to £28,000 upon successful completion of the 6-month probationary period Professional development and training opportunities Exposure to a wide range of technologies and industries Supportive and collaborative working environment Genuine career progression opportunities within a growing business How to Apply If you re an ambitious IT professional looking for your next step with a forward-thinking MSP, we d love to hear from you. All applications will be handled in the strictest confidence.

Location Birmingham, Bristol, Calder (Normanton), Leicester, London , Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary We are currently looking to recruit an Application Operations Engineer to join our DF Engineering Team, which works within the Specialist Operational Services (SOS) function. The SOS team works within the wider DDaT Enterprise Services function and runs and maintains the NCAs most sensitive operationally focused front-line IT services. The team is comprised of IT professionals, law enforcement and staff with an technology focused mind-set, willing to go that extra mile to achieve real world benefits for the UK, together we ensure that specialist services are fit for purpose, agile, delivered 24/7 and have a direct impact on the NCAs mission of protecting the public from serious and organised crime (SOC). Through developing and provisioning of cutting edge technology services, the SOS function will enhance intelligence collection, surveillance and digital forensics capabilities to support the Agency's fight against serious and organised crime. The SOS function brings together Digital Forensics and Targeted Interception services which include International deployments. Additional teams and specialist services are also being identified to move into this Engineering function so the Agency is able to respond proactively to the changing nature of the SOC threats. The Targeted Interception Engineering function is responsible for deployment, configuration and support of hi-end technical capabilities including infrastructure, networking and software used within Integrated Communications Intelligence (ICI) department, wider policing partners including NPCC and MPS and overseas partners. Targeted Interception Engineering leads on specifying, designing, developing, delivering and supporting new technical capabilities and for the requirements capture to make use of raw intelligence material for ICI and partners. The Digital Forensics (DF) engineering function is responsible for deployment, configuration and support of hi-end digital forensics tools including infrastructure, networking and software used within the Investigations department and for overseas partners. Job description The purpose of the Applications Operations Engineer role is to support and maintain critical digital forensic and/or intelligence collection applications to ensure they meet the NCAs evolving operational demands. Working in a small team of highly enthusiastic IT professional staff, transferring skills within the team will ensure we are better placed to look after the SOS networks to provide full critical support, upgrades, development and maintenance. The role involves supports the delivery of 1st, 2nd and 3rd line support of technical systems to a professional standard, adapting to and meeting user requirements; Installing new hardware, installation and configuration of a mixture of Operating Systems including Windows Server 2019, 2019, 2022 and Windows 10 and 11, virtual servers (VMWare and Hyper-V) and the use of containerized technologies; Supporting systems maintenance in line with technical requirements for business area. This post requires SC clearance as a minimum, with a possibility to gain DV within 12 months of being in post. Due to the nature of this role, travel between sites may be required. As such, a Full, clean, UK Driving Licence is desirable. Please note, staff in our DF Engineering functions will form part of an on-call rota. This role aligns to Application Operations Engineer within the Government Digital and Data career framework. Duties and Responsibilities: Business as Usual Support - Help deliver 2nd and 3rd line support of the supported SOS systems to a professional standard, meeting user requirements, reacting to system problems to ensure continued availability of SOS systems within defined service levels. Support 1st and 2nd line functions if required to ensure the business can function as efficiently as possible. Installation of hardware - Installation of desktop computers, screens and build/delivery of laptops where required Installation of software - Installation, updating or upgrading of software including of support, asset management plus managing licensing requirements Creation and maintenance of system documentation - Create technical designs and ensure High and Low Level Designs (HLD/LLD) are maintained to an accurate level Continual Improvement - Researching advances in technology to better meet business requirements with innovative solutions to meet business or technical problems Client Image Build - Creation of client images including deployment and testing, using Windows Deployment Server or similar technologies Patching and upgrades - Using standard IT tooling to deploy and test software patches Configuration - Implementation of Group Policies for servers and clients to ensure the secure running and use of the systems. DHCP and DNS - Be able to deploy DHCP and DNS services, fault find these services in the event of a system problem being identified Certificates - Be able to generate system certificates at renewal or based on certificate requests Server Maintenance - Assist with supporting servers within the current network. Supporting the wider SOS team - Providing support to the wider team, assisting where needed and to share knowledge, providing briefing sessions and training material to aid in that process. Assist in project work - Be the lead for new projects in developing new technologies to best meet the requirements. Digital forensic principles - To gain an understanding of digital forensic tools or techniques would be useful, even at a basic level. Networking - Have a basic understanding of networking to be able to fault find servers and / or network issues Active Directory Management - Upgrade of Domain Functional Levels and AD architecture in line with industry best practice Virtual Open Evening Event To find out more about the role and the application process we will be holding a virtual opening evening via MS Teams on Wednesday, 22 October 2025 at 6:00 p.m. This event is by invitation only. To register, please click on the following link DDat Enterprise Services Engineers - Virtual Event Please note, you will be asked for your name and email address. The registration will close on Sunday, 19 October 2025 at 11:00 p.m. You will not be able to register after this date and time. Person specification Basic understanding of Servers, storage systems and configuration - Basic knowledge of IT hardware; installation and configuration of operating systems including virtualized environments Problem Solving - Using logic and imagination to make sense of a situation and find an intelligent solution. Communication - Conveys information clearly and effectively through written and verbal communication. Team Work - Works effectively with others to focus on and achieve joint outcomes, rather than individual goals. Adaptability - Be able to learn quickly in a fast moving agile environment and adapt to new technologies. Fault finding - Troubleshooting and provide resolution for system incidents. Recording and sharing the knowledge where appropriate Software and applications - Knowledge of software/application; installation and configuration On-call working The post holder may be required to participate in an on call 24/7 rota. If you do perform on-call duties, you will be entitled to an On-Call allowance, for each session you are on-call, aligned to renumeration policy. Essential Criteria You must meet the essential criteria and evidence this within your application to be considered for the role.Entry Requirements Experience for the following essential entry requirements: Experience of Servers including a basic knowledge of configuration & installation Experience of maintaining software and applications on servers or end user devices Experience in the configuration of Active Directory, Group Policies and certificate management Experience of maintaining and fault finding within an infrastructure which includes multiple physical and virtual servers Any applications from candidates not meeting this eligibility criteria will not progress. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Delivering at Pace

Location Birmingham, Bristol, Calder (Normanton), Leicester, London , Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary We are currently looking to recruit Senior Application Operations Engineers to work within the TI (International) Engineering and DF Engineering teams, which form part of the Specialist Operational Services function. The Specialist Operational Services (SOS) team works within the wider DDaT Enterprise Services function and runs and maintains the NCAs most sensitive operationally focused front-line IT services. The team is comprised of IT professionals, law enforcement and staff with a technology focused mind-set, willing to go that extra mile to achieve real world benefits for the UK. Together, we ensure that specialist services are fit for purpose, agile, delivered 24/7 and have a direct impact on the NCAs mission of protecting the public from serious and organised crime (SOC). Through developing and provisioning of cutting edge technology services, the SOS function will enhance intelligence collection, surveillance and digital forensics capabilities to support the Agency's fight against serious and organised crime. The SOS function brings together Digital Forensics and Targeted Interception services which include International deployments. Additional teams and specialist services are also being identified to move into this Engineering function so the Agency is able to respond proactively to the changing nature of the SOC threats. The Targeted Interception (TI) International Engineering function is responsible for deployment, configuration and support of hi-end technical capabilities including infrastructure, networking and software used within Integrated Communications Intelligence (ICI) department, wider policing partners including National Police Chiefs Council (NPCC) and Metropolitan Police Service (MPS) and overseas partners. Targeted Interception Engineering leads on specifying, designing, developing, delivering and supporting new technical capabilities and for the requirements capture to make use of raw intelligence material for ICI and partners. Please note, due to the nature of this role, regular international travel will be required. The Digital Forensics (DF) engineering function is responsible for deployment, configuration and support of hi-end digital forensics tools including infrastructure, networking and software used within the Investigations department and overseas partners. Please note, staff within DF Engineering will form part of an on-call rota. Job description Digital, Data & Technology (DDaT), supports NCA operational commands with how we exploit data and to ensure the NCA uses the best technology platforms with the right tools and applications to further enable the NCA to protecting the public from serious and organised crime. We are responsible for defining and delivering our data and technology strategy, policy and architecture, and building and sustaining resilient services which are critical to our mission success. The pace of change within the digital and tech world means we need to be agile and innovative in how we respond to threats while exploiting the opportunities this presents. The purpose of the Senior Applications Operations Engineer role is to ensure critical digital forensic and intelligence collection applications are delivered and maintained effectively to ensure they meet the NCAs evolving operational demands. Working in a small team of highly enthusiastic IT professional staff, transferring skills within the team will ensure we are better placed to look after the SOS networks to provide full critical support, upgrades, development and maintenance. The role is responsible for: Delivering 1st, 2nd and mainly 3rd line support of technical systems to a professional standard, adapting to and meeting user requirements; installing new hardware, installation and configuration of a mixture of Operating Systems including Windows Server 2019, 2019, 2022 and Windows 10, 11, virtual hardware (VMWare and Hyper-V) and the use of containerized technologies; maintaining and upgrading systems in line with technical requirements for business area. An understanding of network protocols would be beneficial. Security is extremely important for all the services that SOS maintain, therefore systems must be maintained to ensure these systems are accreditable. This includes updating system high - and low - level designs and associated documentation. Due to the nature of this role, travel between sites may be required. As such, a Full, clean, UK Driving License is desirable. This role aligns to Senior Application Operations Engineer within the Government Digital and Data career framework. Duties and Responsibilities: BAU Support - Help deliver 2nd and 3rd line support of the supported SOS systems to a professional standard, meeting user requirements, reacting to system problems to ensure continued availability of SOS systems within defined service levels. Support 1st and 2nd line functions if required to ensure the business can function as efficiently as possible. Installation of hardware - Installation of desktop computers, screens and build/delivery of laptops where required. Installation of software - Installation, updating or upgrading of software including of support, asset management plus managing licensing requirements. Identification of obsolescence - Notification of obsolescence issues early in the hardware lifecycle to ensure funding and approvals are in place as early as possible, avoiding unnecessary system outages due to obsolescence. Creation and maintenance of system documentation - Create technical designs and ensure High and Low Level Designs (HLD/LLD) are maintained to an accurate level. Continual Improvement - Researching advances in technology to better meet business requirements with innovative solutions to meet business or technical problems. Client Image Build - Creation of client images including deployment and testing, using Windows Deployment Server or similar technologies. Patching and upgrades - Using standard IT tooling to deploy and test software patches. Configuration - Implementation of Group Policies for servers and clients to ensure the secure running and use of the systems. DHCP and DNS - Be able to deploy DHCP and DNS services, fault find these services in the event of a system problem being identified. Certificates - Be able to generate system certificates at renewal or based on certificate requests. Server Maintenance - Provide support, upgrades, develop and maintain the servers within the current network. Supporting the wider SOS team - Providing support to the wider team, assisting where needed and mentoring to share knowledge and upskill less experienced staff, provide briefing sessions and training material to aid in that process. Assist in project work - Be the lead for new projects in developing new technologies to best meet the requirements. Digital forensic principles - To gain an understanding of digital forensic tools or techniques would be useful, even at a basic level. Networking - Have a basic understanding of networking to be able to fault find servers and / or network issues. Storage Management and Configuration - Provision of storage for use within IT systems. Active Directory Management - Upgrade of Domain Functional Levels and AD architecture in line with industry best practice. Virtual Open Evening Event To find out more about the role and the application process we will be holding a virtual opening evening via MS Teams on Wednesday, 22nd October 2025 at 6:00 p.m. This event is by invitation only. To register, please click on the following link DDat Enterprise Services Engineers - Virtual Event Please note, you will be asked for your name and email address. The registration will close on Sunday, 19 October 2025 at 11:00 p.m. You will not be able to register after this date and time. Person specification Understanding of Servers, storage systems and configuration - In-depth knowledge of IT hardware; installation and configuration of operating systems including virtualized environments. Problem Solving - Using logic and imagination to make sense of a situation and find an intelligent solution. Communication - Conveys information clearly and effectively through written and verbal communication. Team Work - Works effectively with others to focus on and achieve joint outcomes, rather than individual goals. Adaptability - Be able to learn quickly in a fast-moving agile environment and adapt to new technologies. Fault finding - Troubleshooting and provide resolution for system incidents. Recording and sharing the knowledge where appropriate. Software and applications - . click apply for full job details

Job Title: 1st line service desk engineer (MSP) Salary: up to 30k doe Location: Borehamwood + Hybrid at least 1 day at home Term: Permanent Benefits: 22 days AL rising to 25 with service +BHs + Company pension Training: Tailored training path with vendor specific accreditations We are looking for a 1st Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice. We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients. You should have at least 2 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running. You will be responsible for providing technical support for our Managed Service customers with the aim of fixing all incidents or escalating to the 2rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include: Remote / On Site Support, Ticket management, Experience working in an ITIL environment. Microsoft Office 365 services experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online, Mimecast, Gmail) MDM Solutions (Intune, Jamf) SharePoint Online and Teams setup and configuration Microsoft Azure administration Hosted Telephony Windows Server, GPO, AD, File Servers and any other server roles. Deployment and implementation of new workstations and network hardware across multiple remote sites. General desktop support, Hardware\software diagnosis and break fix. Windows OS 7,8 and 10 DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN. Interest and exposure to security (Firewalls, Windows security server and workstation) Ind/Letchworth

In a team providing 24/7 IT support for On-Prem and Cloud applications As part of a dedicated, internal IT team, the Systems, Infrastructure and Network Engineer will provide full IT support for the wider organisation, including extensive IT systems found in large corporate engineering companies as well as On-Prem and Cloud provisions. Work will vary, but the team takes pride in responding quickly and efficiently to support cases escalated from helpdesks. Due to the nature of projects, you will be expected to be onsite quickly if required, so interested applicants do need to live in Cambridge or fairly close to Cambridge (up to 1.5 hours away commute; athough in general you may only be in the office 2+ days per week). You would be expected to be on-call for out-of-hours support one-week-in-four (again being able to go into the office quickly during this time; this doesn t happen often, but the business provides a 24/7 service to their customers so the ability to provide support is required). Requirements: Extensive experience in IT Systems or Network Engineering (this is not a sysadmin desktop support role). Expertise and project understanding around networking (including TCP/IP, DNS, ports and protocols, routers, latency, firewalls, VPNs etc ). Experience with both Windows Server systems administration (Active Directory, RADIUS, PowerShell); and Linux systems administration (Ubuntu, Apache2, OpenSSL). Experience with different email configurations and management (DMARC, SPF, SMTP, IMAP). Additional experience with database administration (SQL Server, Oracle); MS 365 administration; virtual machine hosting; and Azure would be beneficial. The role is particularly people-facing, so good communication skills and ability to translate technical jargon for non-technical audiences is important. Similarly, the ability to multitask, lead on projects and being adaptable is important. On offer is a competitive salary with good benefits. The company provides support to employees and flexibility to accommodate work-life balance when possible. Another top job from ECM, the high-tech recruitment experts. Even if this job's not quite right, do contact us now - we may well have the ideal job for you. To discuss your requirements call ecm or email your CV. We will always ask before forwarding your CV. Please apply (quoting ref: CV27483 ) only if you are eligible to live and work in the UK. By submitting your details you certify that the information you provide is accurate.

Helping clients solve real-world problems in 4G and 5G network infrastructure Cambridge - Work from Home; to 50k DoE Want to apply your engineering skills and problem solving abilities to real-world problems? This Cambridge company has developed advanced network management solutions for scenarios where clients need closer control over their 4G and 5G network infrastructure. These products are already in use by customers across the world, and as their business grows, the company continues to add new capabilities. To help their increasing customer base get the best from their products, they are seeking an experienced Application Support Engineer to join their team. Typical tasks could include providing front-line support and answering customer questions, providing step by step guidance to resolve common issues, carrying out installations and upgrades, identifying process improvements, and designing and executing test procedures. Essential skills and attributes: A good degree in relevant subject such as Computer Science or Engineering; or similar experience Excellent communications skills - you will need to be comfortable exploring technical issues in depth with clients and helping them reach a resolution Hands-on experience of testing software within a professional software engineering environment Linux desktop and scripting skills, and an understanding of the software development lifecycle Full existing right to work in the UK without restriction, time limit, or sponsorship This role features a competitive salary and an opportunity for an enthusiastic and capable Application Support Engineer to become the go-to expert in 4G and 5G technology. Whilst the team works remotely, you will need to be located close enough to Cambridge for convenient exchange of hardware, or occasional meeting. Another top job from ECM, the high-tech recruitment experts. Even if this job's not quite right, do contact us now - we may well have the ideal job for you. To discuss your requirements call (phone number removed) or email your CV. We will always ask before forwarding your CV. Please apply (quoting ref: CV27516 ) only if you are eligible to live and work in the UK. By submitting your details you certify that the information you provide is accurate.

We are delighted to be working with a well respected Cambridge based professional services organisation. They are recruiting for a Network Support Engineer to join their team on a full time, permanent basis. Key responsibilities will include: Providing IT support to internal staff in conjunction with other members of the team Installing and configuring network equipment Maintaining network hardware infrastructure Designing and planning upgrades Managing and maintaining windows desktops and mobile devices Escalating issues, where needed Ad-hoc IT projects The successful candidate will have: Experience in a similar role Experience supporting a windows desktop environment Knowledge of HP operating systems A strong understanding of networking concepts CCNA (desirable) Excellent interpersonal skills If this role looks like your next challenge, please contact Jamie ASAP or apply via this advert! We endeavour to reply to every candidate, every time but if you haven t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions.

Location Coventry, West Midlands (England), CV1 2WT : Darlington, North East England, DL1 5QE : Manchester, North West England, M1 2WD : Sheffield, Yorkshire and the Humber, S1 2FJ : City of Westminster, London (region), SW1P 3BT About the job Job summary The Department for Education is seeking to recruit IT Infrastructure Engineers to work across multiple endeavours, predominantly in the Microsoft Azure public cloud. We continually seek new & innovative opportunities in our cloud estate for efficiencies, economies of scale and new value to users across established cloud computing platforms to make them better for users, increase value for money and reduce complexity. Infrastructure Engineers in the Department design, build, operate and support IT infrastructure resources that underpin internal user services and services to the public. If you are successful, you will work as part of a team providing a range of capabilities and may operate across one or more contexts including the following. Hosting environments and landing zone management. Security, management, governance and automation of DfE's centrally managed hosting environments and cloud landing zones. Includes design, build, operate and maintain core cloud computing IT infrastructure services, ensuring that they remain available, secure, performant, and that they continue to meet requirements. Managed infrastructure service. Build, operate & maintain cloud and on-premises infrastructure resources for business applications. Updates and patching, back-up & restore, security vulnerability management, capacity management, service optimisation, incident resolution, request fulfilment, service controls, and asset management. Service improvement. Develop new, and enhance existing IT infrastructure products, services or processes to simplify infrastructure, enhance security, improve reliability & performance, avoid costs, scale & expand, prevent legacy, meet new requirements, or address emergent problem statements. Job description As a Senior Infrastructure Engineer in the Department, you will work within a team of infrastructure specialists and engineers building, operating and maintaining solutions as directed and according to policy. You will: build, operate and maintain Microsoft Azure infrastructure resources to ensure that they are integrated and delivered effectively. respond to incidents and requests to identify and resolve issues preventing delivery. automate the deployment and maintenance of cloud infrastructure resources. advocate user-centric, agile approaches which focus on rapid, effective delivery of high-quality digital services. work with and support third parties in providing infrastructure services. work with technical architects to translate architectural designs into operations. share knowledge of tools and techniques with the wider team and community, growing awareness, inclusivity and balance. provide input into overall management - workforce, budget, technology roadmaps, projects and tasks. oversee and provide management/support to Infrastructure Engineers on the team. Security Vetting If you are successful, you must be prepared to undergo the Security Check (SC) clearance process. Please see the guidance here for further information. Note that there are specific residency and other requirements; please ensure you check these and your potential eligibility before applying. Person specification Essential Criteria: Experience of building, configuring, operating and maintaining infrastructure resources in Microsoft Azure environments such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), commercial-off-the-shelf (COTS) software, tenants, management groups, subscriptions, identity & access, network topology and connectivity, certificate services, cryptographic key management, availability & performance monitoring, developer collaboration software, virtual desktop, virtual machines and update management. Experience of using automation techniques to configure services, automate processes and extract information. This may include using software, tooling, scripting and other automation techniques such as Azure Automation, PowerShell, Azure Command-Line Interface (CLI), JavaScript Object Notation (JSON), Bicep, Terraform, Python and Ansible. Experience of administering security controls, options and configuration settings to protect cloud computing services, and to mitigate against security threats and vulnerabilities. Experience of breaking down IT infrastructure problems into component parts to identify and diagnose root causes; troubleshooting; and identifying problems across different technology areas. Experience of problem management techniques; adopting a proactive approach for example by availability and performance monitoring, or reviewing historic incidents to spot patterns and trends, and working to eliminate the root cause before incidents arise in the first place. Desirable Criteria: Microsoft Azure verified credentials, certification or qualifications. Experience of defining integration builds to combine IT infrastructure components to create a consolidated solution, and co-ordinating & testing build activities across systems. Experience of collaborating with, and conveying technical concepts to, both technical and non-technical stakeholders. An understanding of the benefits of service levels and service frameworks and how to operate within them to deliver, operate and maintain IT infrastructure services. Experience of working with and applying design standards, methods and tools; and developing systems designs for review to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology. Experience of reviewing requirements and specifications, defining test conditions and analysing and reporting test activities and results. Desirable criteria will only be assessed at interview, in the event of a tie break situation, to make an informed decision.

IT Support Engineer - Belfast - Permanent - c£38,000 per annum REED Technology are pleased to announce a collaboration with a managed service provider in Belfast that prides itself on delivering a strong, high quality service to its client base supporting companies of all sizes. Due to recent growth they are looking to add to their team As a IT Support Engineer you will be responsible for installing/configuring systems for new and existing customers. You will provide technical support for these products and work with other technical team members and field engineers to resolve technical issues. Key Responsibilities, Level 2/3 Support Microsoft 365/SharePoint/Azure Server /Desktop support Networking Essential Criteria 3rd level IT Technical education Minimum 3 years in similar technical support role Knowledge of IT architectures (Client/Server-Systems) Broad experience with Operating Systems (Windows, Linux) Basic Knowledge with MS Active Directory Knowledge in Databases (MS SQL) & SQL Knowledge in computer networks (Ethernet, TCP/IP, firewalling) Experience with virtualization technologies (e.g. VMWare, Hyper-V) Basic Knowledge of software architecture If you meet the above criteria and would like to learn more about this fantastic organisation then please reach out to Niall Lennon for a confidential discussion.

Our client is looking to recruit a Desktop Support Engineer on an ongoing contract basis to provide support to its large user community along with the deployment of new technology to the business. The successful candidate will be dealing with support issues escalated from their IT Service Desk function along with providing BAU systems administration and supporting the business on project-based requirements encompassing: Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software Assists in the setup and operation of audio-visual hardware as required by end-user Determine appropriate hardware and software based on corporate policy and end-user requirements Respond to incidents within SLA or within a timely manner with the appropriate level of urgency, and follows up with customers on all issues Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves Roll-out, deploy and upgrade Desktop Devices using imaging tools such as SCCM Assist in administration and maintenance of technology infrastructure components May assist in installation, maintenance, troubleshooting and repair of office telephony system Uses corporate incident management system to record and track all support work Maintains accurate hardware and software records for corporate assets Essential Skill Service Now experience MS Windows 10 & 11 MS Office 365 inc OneDrive Networking imaging and PXE Boot (SCCM/Intune) Remote support tools Network patching and cabling Server room/Comms room experience Clear communication skills (written and verbal) Excellent time management Candidates will ideally have: Two years' commercial experience providing IT support at Deskside Flexible work attitude Good all-round technical knowledge of Operating Systems, Software, Hardware and Networks Have excellent communication and presentation skills

Senior Support Engineer (Site Lead) Location: Birmingham (onsite 5 days per week) Type: Permanent Salary: Competitive VIQU has partnered with a prestigious global professional services organisation to recruit a Senior Support Engineer (Site Lead) for their Birmingham office. This hands-on role is ideal for an experienced IT professional looking to take ownership of onsite IT operations, deliver high-quality user support, and drive service excellence across a fast-paced enterprise environment. Key Responsibilities • Provide high-quality 2nd line IT support to users onsite and remotely, ensuring timely resolution of incidents and requests • Act as the primary onsite IT contact, delivering a white-glove service and maintaining strong stakeholder relationships • Install, configure, and support end-user devices including laptops, desktops, printers, and mobile devices • Support and maintain applications such as Microsoft 365, Intune, and Windows 11 • Provide local AV and meeting room support, assisting during events where required • Collaborate with 3rd line and global IT teams to deliver upgrades, patching, and IT projects • Maintain accurate asset records, documentation, and knowledge base entries • Ensure compliance with security and IT governance standards • Participate in on-call rota and occasional weekend work for upgrades or maintenance Key Requirements • 5+ years' experience in a 2nd/3rd line or senior desktop support role, ideally within professional services or large enterprise environments • Strong technical expertise across Windows 10/11, Microsoft 365, Intune, and Entra ID / Azure AD • Proven experience delivering excellent customer service in business-facing IT support roles • Confident communication skills with the ability to manage stakeholders effectively • Strong troubleshooting, problem-solving, and organisational skills • Experience supporting mobile devices and iOS management • ITIL Foundation certification (advantageous) Apply Now To discuss this opportunity in confidence, please apply today or contact Phoebe Rees at VIQU IT Recruitment. Know someone exceptional? Refer them to VIQU and receive up to £1,000 in vouchers (terms apply). Follow VIQU on LinkedIn for more exciting IT opportunities.

Location : Ipswich, Suffolk Employment Type : Full-time, On-site Salary : £24,000 - £28,000 (DOE) Company Type : Managed Service Provider (MSP) About the Role We're looking for a motivated and customer-focused 1st Line IT Support Technician to join our clients busy service desk team in Ipswich. As part of a growing Managed Service Provider (MSP), you'll be the first point of contact for our clients - helping resolve technical issues quickly and professionally, while delivering outstanding customer service. This is a hands-on, on-site role, ideal for someone with a passion for technology and a desire to develop their IT career within a fast-paced, service-oriented environment. Key Responsibilities Provide 1st line technical support via phone, email, and remote tools Log, prioritise, and manage incidents and service requests through the helpdesk system Diagnose and resolve hardware, software, and networking issues Escalate complex issues to 2nd line or specialist teams when required Assist with user account management, password resets, and system access Maintain accurate documentation of tickets, resolutions, and procedures Support desktop, laptop, and printer installations and configurations Deliver excellent customer service and maintain strong client relationships Skills & Experience Previous experience in a 1st line / helpdesk support role (ideally within an MSP) Good understanding of Windows 10/11, Microsoft 365, and Active Directory Familiarity with remote support tools and ticketing systems Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP) Strong communication and problem-solving skills Ability to work under pressure and manage multiple priorities Relevant IT qualifications (e.g. CompTIA A+, Microsoft, ITIL) are a plus Why Join Us? Competitive salary (£24,000 - £28,000 DOE) Exposure to a wide range of clients and technologies Clear career progression within a growing MSP environment Ongoing training and professional development Friendly, collaborative on-site team culture Free on-site parking and modern office facilities

Our client are a UK-based managed services business who are looking to onboard a qualified Deskside Engineer on a permanent basis at their telecommunications client's site in Slough, very close to Slough Station. Key Responsibilities: To operate the Tech Bar and associated services To replace desktops, laptops and monitors as like for like and enabling a quick resolution with minimum inconvenience to the end user. To provide printer support (Docucare) Perform Break fix on all desktop equipment. To perform IMAC activities To ensure all drop ins/walk ups are logged on the ticketing system. Complete all allocated calls and maintain regular contact with call scheduler. To diagnose problems accurately using all the available resources and technical knowledge To provide timely, quality solution keeping the customer updated and escalating if required. Refer to relevant procedures to perform role. Ensure administration is satisfactory and up to date. To carry out other tasks as requested by Team Leader To perform floor walking proactive exercises At times there may be a requirement to work out-of-hours or at weekends for Project Work (Major IMAC projects, Office moves, mass upgrades) on a voluntary basis Feedback call quality issues to the designated call co-ordinator To Qualify: Must have excellent communication skills Must be able to commute to Slough five days a week Must have 2+ years experience in traditional a traditional IT Support role (Active directory, Windows support, break fix etc) Please feel free to apply if you meet the criteria.