Connect2Luton are excited to recruit a TA Housing Officer behalf of Luton Borough Council. Main purpose of position: Responsible for the delivery of an effective and highly efficient tenancy management service. This will include tenancy management and tenancy support working across Temporary Accommodation sites. You will be responsible to: Responsible for the tenancy management of a patch of Council owned properties ensuring that all standards and performance targets are met. Respond to telephone, written and face to face enquiries across a full range of tenancy management activities. Operate in an efficient and customer focused manner. Undertake visits, inspections, tenancy audits, maintaining accurate and timely records and ensuring that tenancy conditions are kept to at all times. Ensure that properties are brought up to standard where issues are identified on audits and other visits working with other services, e.g. BTS, Children's Services and Adult Social Care as and when necessary. Take all appropriate action to enforce the conditions of tenancy including the prevention of housing fraud. For all legal action as necessary take and prepare statements, prepare and serve notices for court, attend court hearings and carry out evictions. Carry out tenancy support for high-risk cases, such as hoarders, mental health, drugs and alcohol, and hold and manage a case list taking the appropriate actions when necessary. Ensure that safeguarding alerts are made where necessary. Deliver tenancy sustainability through the provision of appropriate support to tenants and leaseholders. Liaise with internal teams and services to ensure appropriate advice and timely visits are provided. Attend regular case conference and provide briefings/reports when needed. Ensure that tenancy notice and terminations are managed efficiently with a view to minimise rent loss. Complete tenancy viewings and sign-ups. Link into Tenant Participation, Concierge and Inspection and other housing services as required. Skills and Experience: In-depth experience of administrative systems and processes and undertaking administrative work within a tenancy management or similar environment Able to communicate effectively, and politely, in writing and verbally, with a range of people, including customers, internal colleagues and external agencies. Represent the service at internal and external meetings and maintain and build positive relationships Able to provide complex technical advice, offer realistic solutions to routine and complex technical issues and deal professionally with matters within the working remit Able to deal with financial and resource calculations and critically analyse performance information and data Able to motivate and develop people Able to work with self and others to meet deadlines and targets, work on own initiative, priorities and organise demanding workloads In depth knowledge of current housing legislation, regulations and practice including detailed knowledge of housing issues, needs and operations Member of the Chartered Institute of Housing, or equivalent qualification or equivalent experience Able to as attend meetings and undertake work outside of normal office hours, including weekends and able to respond to emergencies outside normal office hours Full driving license with business insurance and access to own car or be able to travel around Luton and surrounding areas About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Oct 30, 2025
Seasonal
Connect2Luton are excited to recruit a TA Housing Officer behalf of Luton Borough Council. Main purpose of position: Responsible for the delivery of an effective and highly efficient tenancy management service. This will include tenancy management and tenancy support working across Temporary Accommodation sites. You will be responsible to: Responsible for the tenancy management of a patch of Council owned properties ensuring that all standards and performance targets are met. Respond to telephone, written and face to face enquiries across a full range of tenancy management activities. Operate in an efficient and customer focused manner. Undertake visits, inspections, tenancy audits, maintaining accurate and timely records and ensuring that tenancy conditions are kept to at all times. Ensure that properties are brought up to standard where issues are identified on audits and other visits working with other services, e.g. BTS, Children's Services and Adult Social Care as and when necessary. Take all appropriate action to enforce the conditions of tenancy including the prevention of housing fraud. For all legal action as necessary take and prepare statements, prepare and serve notices for court, attend court hearings and carry out evictions. Carry out tenancy support for high-risk cases, such as hoarders, mental health, drugs and alcohol, and hold and manage a case list taking the appropriate actions when necessary. Ensure that safeguarding alerts are made where necessary. Deliver tenancy sustainability through the provision of appropriate support to tenants and leaseholders. Liaise with internal teams and services to ensure appropriate advice and timely visits are provided. Attend regular case conference and provide briefings/reports when needed. Ensure that tenancy notice and terminations are managed efficiently with a view to minimise rent loss. Complete tenancy viewings and sign-ups. Link into Tenant Participation, Concierge and Inspection and other housing services as required. Skills and Experience: In-depth experience of administrative systems and processes and undertaking administrative work within a tenancy management or similar environment Able to communicate effectively, and politely, in writing and verbally, with a range of people, including customers, internal colleagues and external agencies. Represent the service at internal and external meetings and maintain and build positive relationships Able to provide complex technical advice, offer realistic solutions to routine and complex technical issues and deal professionally with matters within the working remit Able to deal with financial and resource calculations and critically analyse performance information and data Able to motivate and develop people Able to work with self and others to meet deadlines and targets, work on own initiative, priorities and organise demanding workloads In depth knowledge of current housing legislation, regulations and practice including detailed knowledge of housing issues, needs and operations Member of the Chartered Institute of Housing, or equivalent qualification or equivalent experience Able to as attend meetings and undertake work outside of normal office hours, including weekends and able to respond to emergencies outside normal office hours Full driving license with business insurance and access to own car or be able to travel around Luton and surrounding areas About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Connect2Luton are excited to recruit a Private Rented Sector Discharge Officer behalf of Luton Borough Council. Main purpose of position: The Private Rented Sector Discharge Officer will liaise with Landlords and Agents to secure properties and undertake assessments on clients to ensure a private rented tenancy is suitable for them. The officer is required to assess the suitability of the property and provide tenancy related advice and support working together with the household to help them maintain an existing tenancy or support the household to move on from temporary accommodation into their own permanent home. The post holder will also be responsible for monitoring the choice-based lettings bidding of accepted homeless households to ensure compliance within the councils allocations policy and intervene as necessary. You will be responsible to: To visit/work with households in Temporary Accommodation (TA) to provide them with advice and guidance on the full range of housing options available to them and manage their expectations, taking into account their needs, their priority on the Housing Register and ability to sustain other options, including private rented accommodation. Undertake detailed suitability assessments giving consideration for example to the physical condition of the accommodation, location, affordability, overcrowding, and risk of violence from any person to enable to discharge the council homeless duty. You will liaise with Landlords and Agents to secure properties and undertake assessments on clients to ensure a private rented tenancy is suitable for them. You will be required to assess the suitability of the property and provide tenancy related advice and support working together with the household to help move on from TA, into their own permanent home. You will monitor biding activity across households in TA and offer support to those households who require assistance, in order to help them make informed choices ensuring compliance within the council's allocations policy and intervene as necessary. To undertake casework including completion of financial affordability assessments, assessing suitability of properties and issuing discharge of the duty decisions subject to the council's statutory duty for households to whom the council owes a full housing duty under the Housing Act 1996 Part VII as amended by the Homelessness Reduction Act. You will have knowledge and understanding of the Public Sector Equality Duty subject to the Equality Act 2010 and its effect on discharge of duty decisions. To assist homeless households in TA deal with the effects of the welfare reforms by providing advice and assistance on benefit entitlement and referral for employment opportunities and support. Skills and Experience: Demonstrable experience of working in a busy and pressurised environment as part of a team to achieve set targets and outcomes within a housing arena Demonstrable experience of working with vulnerable individuals and families with complex needs Strong communications skills both written and orally, influencing, negotiating in person and on behalf of individuals and providing advice to aide with. Empowering individuals to resolve their problems Good numerical skills to carry out affordability tests to recommend financial awards/grants/loans working on ledgers and assessing on finance issues whilst ensuring within affordability envelope to protect the council from incurring additional costs Able to work under pressure, manage competing work demands methodically to achieve targets and meet changing demands and priorities Able to deal with difficult customers and maintain positive working relationship at all levels Able to problem resolute, critically analyse financial and management information, think outside the box and sell the positives of a property or service in a reassuring and supportive manner Able to undertake casework including completion of financial affordability assessments, assessing suitability of properties and issuing discharge of the duty decisions subject to the council's statutory duty for households to whom the council owes a full housing duty under the Housing Act 1996 Part VII as amended by the Homelessness Reduction Act Demonstrable knowledge of Housing and Homelessness legislation, Housing Act 1996, parts VI and VII, as amended, the Homelessness Act 2002, Localism Act 2011, Homelessness Suitability of Accommodation (England) Order 2012, Homelessness Reduction Act 2017 and related legislation and case law Good knowledge of landlord and tenant law, the possession grounds relating to rented properties and the eligibility criteria for means tested benefits NVQ level 3 in a relevant vocational relating to Housing or equivalent work experience or training GCSE or equivalent in Maths and English Ability to take a flexible work approach, able to for one Saturday per month with day off in lieu and work proactively Able to travel between sites, hold a clean driving licence and have access to a car is essential About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Oct 30, 2025
Contractor
Connect2Luton are excited to recruit a Private Rented Sector Discharge Officer behalf of Luton Borough Council. Main purpose of position: The Private Rented Sector Discharge Officer will liaise with Landlords and Agents to secure properties and undertake assessments on clients to ensure a private rented tenancy is suitable for them. The officer is required to assess the suitability of the property and provide tenancy related advice and support working together with the household to help them maintain an existing tenancy or support the household to move on from temporary accommodation into their own permanent home. The post holder will also be responsible for monitoring the choice-based lettings bidding of accepted homeless households to ensure compliance within the councils allocations policy and intervene as necessary. You will be responsible to: To visit/work with households in Temporary Accommodation (TA) to provide them with advice and guidance on the full range of housing options available to them and manage their expectations, taking into account their needs, their priority on the Housing Register and ability to sustain other options, including private rented accommodation. Undertake detailed suitability assessments giving consideration for example to the physical condition of the accommodation, location, affordability, overcrowding, and risk of violence from any person to enable to discharge the council homeless duty. You will liaise with Landlords and Agents to secure properties and undertake assessments on clients to ensure a private rented tenancy is suitable for them. You will be required to assess the suitability of the property and provide tenancy related advice and support working together with the household to help move on from TA, into their own permanent home. You will monitor biding activity across households in TA and offer support to those households who require assistance, in order to help them make informed choices ensuring compliance within the council's allocations policy and intervene as necessary. To undertake casework including completion of financial affordability assessments, assessing suitability of properties and issuing discharge of the duty decisions subject to the council's statutory duty for households to whom the council owes a full housing duty under the Housing Act 1996 Part VII as amended by the Homelessness Reduction Act. You will have knowledge and understanding of the Public Sector Equality Duty subject to the Equality Act 2010 and its effect on discharge of duty decisions. To assist homeless households in TA deal with the effects of the welfare reforms by providing advice and assistance on benefit entitlement and referral for employment opportunities and support. Skills and Experience: Demonstrable experience of working in a busy and pressurised environment as part of a team to achieve set targets and outcomes within a housing arena Demonstrable experience of working with vulnerable individuals and families with complex needs Strong communications skills both written and orally, influencing, negotiating in person and on behalf of individuals and providing advice to aide with. Empowering individuals to resolve their problems Good numerical skills to carry out affordability tests to recommend financial awards/grants/loans working on ledgers and assessing on finance issues whilst ensuring within affordability envelope to protect the council from incurring additional costs Able to work under pressure, manage competing work demands methodically to achieve targets and meet changing demands and priorities Able to deal with difficult customers and maintain positive working relationship at all levels Able to problem resolute, critically analyse financial and management information, think outside the box and sell the positives of a property or service in a reassuring and supportive manner Able to undertake casework including completion of financial affordability assessments, assessing suitability of properties and issuing discharge of the duty decisions subject to the council's statutory duty for households to whom the council owes a full housing duty under the Housing Act 1996 Part VII as amended by the Homelessness Reduction Act Demonstrable knowledge of Housing and Homelessness legislation, Housing Act 1996, parts VI and VII, as amended, the Homelessness Act 2002, Localism Act 2011, Homelessness Suitability of Accommodation (England) Order 2012, Homelessness Reduction Act 2017 and related legislation and case law Good knowledge of landlord and tenant law, the possession grounds relating to rented properties and the eligibility criteria for means tested benefits NVQ level 3 in a relevant vocational relating to Housing or equivalent work experience or training GCSE or equivalent in Maths and English Ability to take a flexible work approach, able to for one Saturday per month with day off in lieu and work proactively Able to travel between sites, hold a clean driving licence and have access to a car is essential About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Our local authority client based in South London are urgently seeking an experienced Temporary Accommodation Officer. 200 a day Umbrella Purpose of the Job Responsible for the day to day allocation and management of Temporary Accommodation, and to provide support and advice to residents to assist them to move on from temporary accommodation. To ensure compliance with legislative and defined standards, contractual arrangements and service objectives. The post-holder will be required to undertake responsibilities across Temporary Accommodation Placements and Temporary Accommodation Management as directed. Temporary accommodation includes accommodation provided pursuant to Part 7 of the Housing Act 1996, and any other temporary accommodation provision outside of this Act, including temporary accommodation provided for other services. Knowledge & Experience To have and maintain a thorough and up to date knowledge of homelessness legislation, case law and best practice, as it applies to temporary accommodation and basic understanding of private sector tenant and landlord legislation. To have a good practical understanding of allocation and maximisation of housing resources. Experience of dealing with a diverse and vulnerable clientele in housing/homeless related environment. Experience of working on own initiative as well as within a team environment, prioritising and successfully managing a personal caseload of work and achieving performance targets and meeting departmental objectives. Experience of contract/performance monitoring, understanding how to make these deliver for the organisation and actions to take should they not. Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
Oct 30, 2025
Contractor
Our local authority client based in South London are urgently seeking an experienced Temporary Accommodation Officer. 200 a day Umbrella Purpose of the Job Responsible for the day to day allocation and management of Temporary Accommodation, and to provide support and advice to residents to assist them to move on from temporary accommodation. To ensure compliance with legislative and defined standards, contractual arrangements and service objectives. The post-holder will be required to undertake responsibilities across Temporary Accommodation Placements and Temporary Accommodation Management as directed. Temporary accommodation includes accommodation provided pursuant to Part 7 of the Housing Act 1996, and any other temporary accommodation provision outside of this Act, including temporary accommodation provided for other services. Knowledge & Experience To have and maintain a thorough and up to date knowledge of homelessness legislation, case law and best practice, as it applies to temporary accommodation and basic understanding of private sector tenant and landlord legislation. To have a good practical understanding of allocation and maximisation of housing resources. Experience of dealing with a diverse and vulnerable clientele in housing/homeless related environment. Experience of working on own initiative as well as within a team environment, prioritising and successfully managing a personal caseload of work and achieving performance targets and meeting departmental objectives. Experience of contract/performance monitoring, understanding how to make these deliver for the organisation and actions to take should they not. Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
We're recruiting a highly organised and customer-focused Housing Business Support Officer to join a busy Housing Management and Refugee Services team. This is an exciting opportunity to play a key part in supporting the delivery of front-line housing services and ensuring residents receive an excellent, responsive experience. This role is ideal for someone with strong administrative skills and a genuine interest in social housing, customer service, and community support. The Role Provide a responsive front-line service to residents and customers by telephone, email, and in-person, ensuring queries are handled quickly and professionally. Support residents to self-serve where possible, identifying opportunities to streamline customer journeys. Assist with the administration of a wide range of housing processes, including: oRight to Buy applications oRent account set-up and maintenance oTemporary accommodation and housing waiting list records oRefugee grants and related project work oAsset and property data updates (e.g. Decent Homes records) Maintain accurate records and databases, ensuring information is stored correctly in systems such as NEC, Business World, or other housing IT platforms. Monitor and respond to generic team mailboxes, ensuring queries are directed appropriately and within agreed timescales. Support the organisation of meetings and resident events, including preparing papers and taking minutes when required. Provide administrative and project support to a range of housing teams including Housing Officers, Housing Managers and the Refugee Services Team. Contribute to housing-related projects, data gathering, and reporting to support service improvement. Key Requirements Strong administrative experience, ideally within a housing, customer service, or local government environment. Excellent communication skills, both written and verbal, with the ability to communicate effectively with residents and colleagues. Good IT skills including Microsoft Word, Excel, Outlook, PowerPoint, and database systems. High attention to detail and strong organisational skills, able to prioritise tasks effectively in a fast-paced environment. Basic understanding of housing policies and procedures or a willingness to develop this knowledge. Experience in managing confidential information in line with data protection requirements. A positive, proactive approach with a commitment to providing outstanding service to residents. Strong alignment with the values and aims of social housing and community support. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Oct 30, 2025
Contractor
We're recruiting a highly organised and customer-focused Housing Business Support Officer to join a busy Housing Management and Refugee Services team. This is an exciting opportunity to play a key part in supporting the delivery of front-line housing services and ensuring residents receive an excellent, responsive experience. This role is ideal for someone with strong administrative skills and a genuine interest in social housing, customer service, and community support. The Role Provide a responsive front-line service to residents and customers by telephone, email, and in-person, ensuring queries are handled quickly and professionally. Support residents to self-serve where possible, identifying opportunities to streamline customer journeys. Assist with the administration of a wide range of housing processes, including: oRight to Buy applications oRent account set-up and maintenance oTemporary accommodation and housing waiting list records oRefugee grants and related project work oAsset and property data updates (e.g. Decent Homes records) Maintain accurate records and databases, ensuring information is stored correctly in systems such as NEC, Business World, or other housing IT platforms. Monitor and respond to generic team mailboxes, ensuring queries are directed appropriately and within agreed timescales. Support the organisation of meetings and resident events, including preparing papers and taking minutes when required. Provide administrative and project support to a range of housing teams including Housing Officers, Housing Managers and the Refugee Services Team. Contribute to housing-related projects, data gathering, and reporting to support service improvement. Key Requirements Strong administrative experience, ideally within a housing, customer service, or local government environment. Excellent communication skills, both written and verbal, with the ability to communicate effectively with residents and colleagues. Good IT skills including Microsoft Word, Excel, Outlook, PowerPoint, and database systems. High attention to detail and strong organisational skills, able to prioritise tasks effectively in a fast-paced environment. Basic understanding of housing policies and procedures or a willingness to develop this knowledge. Experience in managing confidential information in line with data protection requirements. A positive, proactive approach with a commitment to providing outstanding service to residents. Strong alignment with the values and aims of social housing and community support. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Leading on TA complaints and members enquiries Liaising with managing agents and internal colleagues to ensure suitability of temporary accommodation Working closely with our team of property inspectors to drive up the quality of temporary accommodation Providing excellent customer service to our residents If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. You can also follow us at Twitter/Facebook/LinkedIn or via our website
Oct 30, 2025
Contractor
Leading on TA complaints and members enquiries Liaising with managing agents and internal colleagues to ensure suitability of temporary accommodation Working closely with our team of property inspectors to drive up the quality of temporary accommodation Providing excellent customer service to our residents If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. You can also follow us at Twitter/Facebook/LinkedIn or via our website
Leading on TA complaints and members enquiries Liaising with managing agents and internal colleagues to ensure suitability of temporary accommodation Working closely with our team of property inspectors to drive up the quality of temporary accommodation P roviding excellent customer service to our residents Educated to degree level standard or equivalent or demonstrable suitable experience. To have and maintain a thorough and up to date knowledge of homelessness legislation, case law and best practice, as it applies to temporary accommodation and basic understanding of private sector tenant and landlord legislation. To have a good practical understanding of allocation and maximisation of housing resources. To have a good and practical knowledge of property standards, health and safety issues, regulations and legislative requirements including local policies and beet practice. Broad knowledge of contract/performance monitoring - preferably within a public sector context. Understanding of the Council's policy of Valuing Diversity. Experience of dealing with a diverse and vulnerable clientele in housing/homeless related environment. Experience of working on own initiative as well as within a team environment, prioritising and successfully managing a personal caseload of work and achieving performance targets and meeting departmental objectives. Accommodation Officer Accommodation Officer Accommodation Officer Accommodation Officer
Oct 30, 2025
Contractor
Leading on TA complaints and members enquiries Liaising with managing agents and internal colleagues to ensure suitability of temporary accommodation Working closely with our team of property inspectors to drive up the quality of temporary accommodation P roviding excellent customer service to our residents Educated to degree level standard or equivalent or demonstrable suitable experience. To have and maintain a thorough and up to date knowledge of homelessness legislation, case law and best practice, as it applies to temporary accommodation and basic understanding of private sector tenant and landlord legislation. To have a good practical understanding of allocation and maximisation of housing resources. To have a good and practical knowledge of property standards, health and safety issues, regulations and legislative requirements including local policies and beet practice. Broad knowledge of contract/performance monitoring - preferably within a public sector context. Understanding of the Council's policy of Valuing Diversity. Experience of dealing with a diverse and vulnerable clientele in housing/homeless related environment. Experience of working on own initiative as well as within a team environment, prioritising and successfully managing a personal caseload of work and achieving performance targets and meeting departmental objectives. Accommodation Officer Accommodation Officer Accommodation Officer Accommodation Officer
Job Title: Temporary Accommodation Team Leader (Interim, 3-6 months) Location: London / Hybrid Contract: Interim / Fixed Term (3-6 months) About the Role We're looking for an experienced Temporary Accommodation Team Leader to manage and motivate a team delivering high-quality housing services under Part VII of the Housing Act 1996 . You'll oversee the operational delivery of our Temporary Accommodation (TA) service, ensuring properties are suitable, standards are met, and residents receive excellent customer care. Key Responsibilities Lead and manage a team of: 2 x Temporary Accommodation Complaint Officers 2 x TA Review Officers (Suitability Reviews) 3 x TA Property Inspectors Conduct and oversee reviews and assessments of accommodation suitability under Part VII Housing Act 1996 . Handle and resolve complaints, Members' enquiries, and complex customer issues effectively. Monitor contractor and provider compliance, ensuring quality standards are maintained. Deliver exceptional customer service to residents while improving service outcomes and efficiency. About You Strong knowledge of Part VII Housing Act 1996 , especially S.188 and S.193. Proven experience managing staff in a housing or temporary accommodation service. Skilled in complaint handling, service improvement, and quality assurance. Excellent communication, collaboration, and leadership skills. Able to hit the ground running and deliver results within 3-6 months. Apply Now If you're passionate about delivering high-quality housing services and supporting vulnerable residents, we'd love to hear from you.
Oct 30, 2025
Contractor
Job Title: Temporary Accommodation Team Leader (Interim, 3-6 months) Location: London / Hybrid Contract: Interim / Fixed Term (3-6 months) About the Role We're looking for an experienced Temporary Accommodation Team Leader to manage and motivate a team delivering high-quality housing services under Part VII of the Housing Act 1996 . You'll oversee the operational delivery of our Temporary Accommodation (TA) service, ensuring properties are suitable, standards are met, and residents receive excellent customer care. Key Responsibilities Lead and manage a team of: 2 x Temporary Accommodation Complaint Officers 2 x TA Review Officers (Suitability Reviews) 3 x TA Property Inspectors Conduct and oversee reviews and assessments of accommodation suitability under Part VII Housing Act 1996 . Handle and resolve complaints, Members' enquiries, and complex customer issues effectively. Monitor contractor and provider compliance, ensuring quality standards are maintained. Deliver exceptional customer service to residents while improving service outcomes and efficiency. About You Strong knowledge of Part VII Housing Act 1996 , especially S.188 and S.193. Proven experience managing staff in a housing or temporary accommodation service. Skilled in complaint handling, service improvement, and quality assurance. Excellent communication, collaboration, and leadership skills. Able to hit the ground running and deliver results within 3-6 months. Apply Now If you're passionate about delivering high-quality housing services and supporting vulnerable residents, we'd love to hear from you.
We are seeking a dedicated Temporary Accommodation Officer to join a busy local authority in South London. This is an excellent opportunity for an organised and proactive housing professional to make a real impact in supporting vulnerable residents and managing temporary accommodation placements. Key Responsibilities: You will be responsible for the day-to-day allocation and management of temporary accommodation, ensuring compliance with housing legislation, contractual standards, and service objectives. This includes allocating and monitoring placements, conducting property inspections, liaising with landlords and providers, and ensuring residents receive the support they need to move on from temporary accommodation. You'll manage a varied portfolio of properties, including hostels, leased units, and B&Bs - ensuring they are suitable, safe, and well-maintained. The role also involves working closely with internal teams and external partners to maximise housing outcomes and maintain high standards of service delivery. About You: You'll bring strong housing management experience, excellent communication skills, and a proactive approach to problem-solving. Knowledge of the Housing Act 1996 (Part 7) and temporary accommodation procedures is essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Oct 29, 2025
Contractor
We are seeking a dedicated Temporary Accommodation Officer to join a busy local authority in South London. This is an excellent opportunity for an organised and proactive housing professional to make a real impact in supporting vulnerable residents and managing temporary accommodation placements. Key Responsibilities: You will be responsible for the day-to-day allocation and management of temporary accommodation, ensuring compliance with housing legislation, contractual standards, and service objectives. This includes allocating and monitoring placements, conducting property inspections, liaising with landlords and providers, and ensuring residents receive the support they need to move on from temporary accommodation. You'll manage a varied portfolio of properties, including hostels, leased units, and B&Bs - ensuring they are suitable, safe, and well-maintained. The role also involves working closely with internal teams and external partners to maximise housing outcomes and maintain high standards of service delivery. About You: You'll bring strong housing management experience, excellent communication skills, and a proactive approach to problem-solving. Knowledge of the Housing Act 1996 (Part 7) and temporary accommodation procedures is essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
We are working closely with a local authority in Kent who are looking for a proactive Temporary Accommodation Officer to support the effective management of council owned temporary accommodation placements for households experiencing homelessness. This is an excellent opportunity for someone with strong people skills and a background in housing, tenancy or customer support to make a real difference in the community. Key responsibilities include: Managing a caseload of households placed in temporary accommodation, ensuring their safety, well-being and compliance with licence/tenancy conditions. Conducting regular welfare checks and property inspections, escalating any safeguarding, rent arrears or suitability concerns. Coordinate property inspections, maintenance and repairs to ensure homes are safe and compliant. Liaise with contractors, maintenance teams and internal departments to resolve property or tenancy issues quickly. Respond to tenancy-related concerns, including complaints and anti-social behaviour, in a fair and professional way. Liaising with landlords, accommodation providers and support agencies to resolve issues promptly and maintain positive working relationships. Supporting households to understand their Personal Housing Plans and working with Housing Solutions Officers to progress move-on options into longer-term accommodation. Ensuring all casework, property data and performance records are kept accurate and up to date. Working pattern: 2 days per week , on-site in Kent. Flexibility will be needed to suit service needs This is a great opportunity for someone with experience of tenancy management or homelessness services who is seeking a new role within a supportive team environment. Please submit your CV for call back.
Oct 29, 2025
Seasonal
We are working closely with a local authority in Kent who are looking for a proactive Temporary Accommodation Officer to support the effective management of council owned temporary accommodation placements for households experiencing homelessness. This is an excellent opportunity for someone with strong people skills and a background in housing, tenancy or customer support to make a real difference in the community. Key responsibilities include: Managing a caseload of households placed in temporary accommodation, ensuring their safety, well-being and compliance with licence/tenancy conditions. Conducting regular welfare checks and property inspections, escalating any safeguarding, rent arrears or suitability concerns. Coordinate property inspections, maintenance and repairs to ensure homes are safe and compliant. Liaise with contractors, maintenance teams and internal departments to resolve property or tenancy issues quickly. Respond to tenancy-related concerns, including complaints and anti-social behaviour, in a fair and professional way. Liaising with landlords, accommodation providers and support agencies to resolve issues promptly and maintain positive working relationships. Supporting households to understand their Personal Housing Plans and working with Housing Solutions Officers to progress move-on options into longer-term accommodation. Ensuring all casework, property data and performance records are kept accurate and up to date. Working pattern: 2 days per week , on-site in Kent. Flexibility will be needed to suit service needs This is a great opportunity for someone with experience of tenancy management or homelessness services who is seeking a new role within a supportive team environment. Please submit your CV for call back.
Job Title: Admin & Finance Officer - Housing Service Location: Wandsworth, Hybrid working once training completed (2 days remote / 3 office) Hourly rate 20.03 PAYE / 26.53 UMB Per Hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role As part of our Shared Staffing Arrangement, you'll provide comprehensive finance and administrative support across Housing Services. You'll manage supplier accounts for temporary accommodation, process invoices, and ensure accurate and timely payments. You'll also handle housing applications, council tax and utility bills for void properties, and support the Housing Mobility Scheme. Key Responsibilities Verify and process invoices from accommodation providers and suppliers (approx. 40m annually). Resolve discrepancies and escalate suspicious transactions. Liaise with internal teams and external providers to ensure accurate billing and service delivery. Administer housing applications and ensure proper indexing and document handling. Manage orders and payments for goods and services via council systems. Support data protection requests and statutory reviews. Provide training and guidance to new team members. What We're Looking For Strong understanding of admin and invoicing best practices. Experience working in busy, multi-agency environments. Excellent IT skills, particularly in financial systems. High attention to detail and strong communication skills. Ability to work under pressure and adapt to changing tasks. Maths and English GCSE (Grade C or above) or equivalent. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Oct 28, 2025
Contractor
Job Title: Admin & Finance Officer - Housing Service Location: Wandsworth, Hybrid working once training completed (2 days remote / 3 office) Hourly rate 20.03 PAYE / 26.53 UMB Per Hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role As part of our Shared Staffing Arrangement, you'll provide comprehensive finance and administrative support across Housing Services. You'll manage supplier accounts for temporary accommodation, process invoices, and ensure accurate and timely payments. You'll also handle housing applications, council tax and utility bills for void properties, and support the Housing Mobility Scheme. Key Responsibilities Verify and process invoices from accommodation providers and suppliers (approx. 40m annually). Resolve discrepancies and escalate suspicious transactions. Liaise with internal teams and external providers to ensure accurate billing and service delivery. Administer housing applications and ensure proper indexing and document handling. Manage orders and payments for goods and services via council systems. Support data protection requests and statutory reviews. Provide training and guidance to new team members. What We're Looking For Strong understanding of admin and invoicing best practices. Experience working in busy, multi-agency environments. Excellent IT skills, particularly in financial systems. High attention to detail and strong communication skills. Ability to work under pressure and adapt to changing tasks. Maths and English GCSE (Grade C or above) or equivalent. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Adecco are please to be recruiting for a Housing Officer to work within the South Gloucestershire Council. Are you passionate about supporting your community and ensuring that everyone has a place to call home? We are looking for a dedicated Housing Officer to join our South Gloucestershire Homes service, based in Kingswood, Bristol. This is a fantastic opportunity to make a real difference in people's lives while working in a supportive and dynamic environment. Position: Housing Officer Contract Type: Temporary Hourly Rate: 16.37 per hour Working Pattern: Full Time 37 hours per week Monday to Friday (Hybrid) End Date: at least the End December 2025 What You'll Do: As our Housing Officer, you will play a key role in managing private rented tenancies on behalf of landlords across the South Gloucestershire area. Your responsibilities will include: Overseeing property management, including rent accounts and managing arrears. Issuing notices when required and handling anti-social behaviour (ASB) issues effectively. Liaising directly with landlords, including potential new landlords, to build strong relationships. Identifying suitable new tenants and completing tenancy agreements and inventory reports. Recognising support needs and appropriately signposting tenants to necessary resources, as our accommodation is focused on preventing and relieving homelessness. What You Bring: To thrive in this role, you should have: Proven experience in property management, ideally with a focus on managing Houses in Multiple Occupation (HMOs). A solid understanding of tenancy laws and regulations. Excellent communication skills to effectively engage with landlords and tenants alike. A proactive approach to problem-solving and an understanding of the support needs of vulnerable individuals. Why Join Us? We believe in rewarding our team members for their hard work and commitment. Here are some of the perks you can expect: Hybrid Working: Enjoy the flexibility of combining remote work with office time. Professional Development : Opportunities for training and growth within the organisation. Supportive Environment: Work with a friendly team that values collaboration and innovation. Community Impact: Make a significant difference in the lives of individuals and families in need. Ready to Make a Difference? If you're eager to contribute to a vital service that impacts lives positively, we would love to hear from you! Join our team and help us provide safe, secure housing for those who need it most. How to Apply: To apply for this exciting opportunity, please submit your CV and a cover letter outlining your relevant experience and passion for housing support. Take the next step in your career and be part of a team that truly cares! We can't wait to welcome you aboard! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Oct 27, 2025
Seasonal
Adecco are please to be recruiting for a Housing Officer to work within the South Gloucestershire Council. Are you passionate about supporting your community and ensuring that everyone has a place to call home? We are looking for a dedicated Housing Officer to join our South Gloucestershire Homes service, based in Kingswood, Bristol. This is a fantastic opportunity to make a real difference in people's lives while working in a supportive and dynamic environment. Position: Housing Officer Contract Type: Temporary Hourly Rate: 16.37 per hour Working Pattern: Full Time 37 hours per week Monday to Friday (Hybrid) End Date: at least the End December 2025 What You'll Do: As our Housing Officer, you will play a key role in managing private rented tenancies on behalf of landlords across the South Gloucestershire area. Your responsibilities will include: Overseeing property management, including rent accounts and managing arrears. Issuing notices when required and handling anti-social behaviour (ASB) issues effectively. Liaising directly with landlords, including potential new landlords, to build strong relationships. Identifying suitable new tenants and completing tenancy agreements and inventory reports. Recognising support needs and appropriately signposting tenants to necessary resources, as our accommodation is focused on preventing and relieving homelessness. What You Bring: To thrive in this role, you should have: Proven experience in property management, ideally with a focus on managing Houses in Multiple Occupation (HMOs). A solid understanding of tenancy laws and regulations. Excellent communication skills to effectively engage with landlords and tenants alike. A proactive approach to problem-solving and an understanding of the support needs of vulnerable individuals. Why Join Us? We believe in rewarding our team members for their hard work and commitment. Here are some of the perks you can expect: Hybrid Working: Enjoy the flexibility of combining remote work with office time. Professional Development : Opportunities for training and growth within the organisation. Supportive Environment: Work with a friendly team that values collaboration and innovation. Community Impact: Make a significant difference in the lives of individuals and families in need. Ready to Make a Difference? If you're eager to contribute to a vital service that impacts lives positively, we would love to hear from you! Join our team and help us provide safe, secure housing for those who need it most. How to Apply: To apply for this exciting opportunity, please submit your CV and a cover letter outlining your relevant experience and passion for housing support. Take the next step in your career and be part of a team that truly cares! We can't wait to welcome you aboard! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
A fantastic opportunity has emerged for a Property Acquisitions Officer to join one of Adecco's key public sector clients in a temporary role for the next 6-9 months. A car driver/owner is not essential. The right candidate will increase the supply of private rented properties available to clients of the Council's Housing Options Team. You will proactively develop links and positive working relationships with private landlords and letting agents to source homes in the private rented sector. By doing so, you will contribute to a proactive service for people who are homeless, or at risk of becoming homeless, by maximising opportunities for them to rent privately. Based near to Heathrow Airport in West London but with a requirement to travel around other boroughs locally, this is a full time role (37 hours per week, Monday to Friday). You will ideally have experience in local authority housing and preferably in a similar role where you have assisted customers in seeking and securing privately rented accommodation. Other key elements of the role include: Building and maintaining relationships with private landlords and letting agents to identify and secure accommodation for clients at risk of homelessness. Negotiating tenancy terms and promoting landlord incentive schemes such as rent deposits, bonds, and rent in advance. Supporting clients to secure their own accommodation through affordability advice, tenancy readiness, and budgeting support. Skilled in mediation with landlords, friends or family to prevent eviction or homelessness. Sound understanding of tenancy rights, welfare benefits, and local housing pathways. Being able to carry out home visits, working with vulnerable individuals, and collaborating with internal teams and partner agencies. Sourcing suitable, affordable private lettings with new and existing landlords that would enable the Council to discharge its full homelessness duty into the private rented sector where this is considered appropriate. Assisting with the provision of tenancy training for clients referred by the Housing Options Team to enable them to prepare for and then sustain their tenancies. Liaising where necessary with support providers and voluntary agencies to ensure that appropriate support is secured for clients so as to prevent homelessness. Carrying out visual property inspections (condition, safety checks etc.) with potential landlords to assess the suitability of their properties and make recommendations where remedial works are required in liaison with the Council's Housing Standards Team. Assisting in maintaining a database of information on private landlords who have been engaged by the post holder, for use by the Housing Options Team. The successful candidate will not need to come into the office everyday (only 2 days each week), but will need to be prepared to travel across different boroughs as they will need to attend property inspections etc as well as meeting with customers and other members of staff. Only applicants who are available to start on short notice (2 week's maximum) and feel they meet the above criteria need apply for this role.
Oct 27, 2025
Seasonal
A fantastic opportunity has emerged for a Property Acquisitions Officer to join one of Adecco's key public sector clients in a temporary role for the next 6-9 months. A car driver/owner is not essential. The right candidate will increase the supply of private rented properties available to clients of the Council's Housing Options Team. You will proactively develop links and positive working relationships with private landlords and letting agents to source homes in the private rented sector. By doing so, you will contribute to a proactive service for people who are homeless, or at risk of becoming homeless, by maximising opportunities for them to rent privately. Based near to Heathrow Airport in West London but with a requirement to travel around other boroughs locally, this is a full time role (37 hours per week, Monday to Friday). You will ideally have experience in local authority housing and preferably in a similar role where you have assisted customers in seeking and securing privately rented accommodation. Other key elements of the role include: Building and maintaining relationships with private landlords and letting agents to identify and secure accommodation for clients at risk of homelessness. Negotiating tenancy terms and promoting landlord incentive schemes such as rent deposits, bonds, and rent in advance. Supporting clients to secure their own accommodation through affordability advice, tenancy readiness, and budgeting support. Skilled in mediation with landlords, friends or family to prevent eviction or homelessness. Sound understanding of tenancy rights, welfare benefits, and local housing pathways. Being able to carry out home visits, working with vulnerable individuals, and collaborating with internal teams and partner agencies. Sourcing suitable, affordable private lettings with new and existing landlords that would enable the Council to discharge its full homelessness duty into the private rented sector where this is considered appropriate. Assisting with the provision of tenancy training for clients referred by the Housing Options Team to enable them to prepare for and then sustain their tenancies. Liaising where necessary with support providers and voluntary agencies to ensure that appropriate support is secured for clients so as to prevent homelessness. Carrying out visual property inspections (condition, safety checks etc.) with potential landlords to assess the suitability of their properties and make recommendations where remedial works are required in liaison with the Council's Housing Standards Team. Assisting in maintaining a database of information on private landlords who have been engaged by the post holder, for use by the Housing Options Team. The successful candidate will not need to come into the office everyday (only 2 days each week), but will need to be prepared to travel across different boroughs as they will need to attend property inspections etc as well as meeting with customers and other members of staff. Only applicants who are available to start on short notice (2 week's maximum) and feel they meet the above criteria need apply for this role.
We are working closely with a local authority in Kent who are looking for a proactive Temporary Accommodation Officer to support the effective management of temporary accommodation placements for households experiencing homelessness. Key responsibilities include: Managing a caseload of households placed in temporary accommodation, ensuring their safety, wellbeing and compliance with licence/tenancy conditions. Conducting regular welfare checks and property inspections, escalating any safeguarding, rent arrears or suitability concerns. Liaising with landlords, accommodation providers and support agencies to resolve issues promptly and maintain positive working relationships. Supporting households to understand their Personal Housing Plans and working with Housing Solutions Officers to progress move-on options into longer-term accommodation. Ensuring all casework, property data and performance records are kept accurate and up to date. Working pattern: 2 days per week , onsite in Kent. Flexibility will be needed to suit service needs If you are a professional with experience in temporary accommodation or tenancy management, please send your CV directly to (url removed).
Oct 25, 2025
Contractor
We are working closely with a local authority in Kent who are looking for a proactive Temporary Accommodation Officer to support the effective management of temporary accommodation placements for households experiencing homelessness. Key responsibilities include: Managing a caseload of households placed in temporary accommodation, ensuring their safety, wellbeing and compliance with licence/tenancy conditions. Conducting regular welfare checks and property inspections, escalating any safeguarding, rent arrears or suitability concerns. Liaising with landlords, accommodation providers and support agencies to resolve issues promptly and maintain positive working relationships. Supporting households to understand their Personal Housing Plans and working with Housing Solutions Officers to progress move-on options into longer-term accommodation. Ensuring all casework, property data and performance records are kept accurate and up to date. Working pattern: 2 days per week , onsite in Kent. Flexibility will be needed to suit service needs If you are a professional with experience in temporary accommodation or tenancy management, please send your CV directly to (url removed).
Temporary Accommodation Officer Umbrella Rate: £25.39 per hour PAYE Rate: £16.96 per hour Location: Stretford Job Type: Full-time, Hybrid Driving Requirement: Yes We are seeking a Temporary Accommodation Officer to join our team in Stretford, Manchester. This role involves supporting the TA leased Team with joint visits and inspections, completing sign-ups, and handling online claims for Housing Benefit and Council Tax Support. The successful candidate will also attend meetings with other agencies and stakeholders, and manage communications with clients and landlords regarding rent arrears and repairs. Day-to-day of the role: Conduct joint visits and inspections alongside the TA leased Team. Complete sign-ups and online claims for Housing Benefit and Council Tax Support. Attend meetings with other agencies and stakeholders to coordinate efforts and improve service delivery. Manage communications with HOST clients regarding queries about rent arrears and repairs. Contact landlords concerning necessary repairs and maintenance. Handle phone and email communications with HOST clients and stakeholders regarding various queries. Required Skills & Qualifications: GCSE grades 9-4 (A -C) or equivalent level of qualification, including Maths and English. Evidence of continuous personal and professional development. Previous experience working within housing, tenancy, resettlement, or support-related services. Experience supporting vulnerable individuals towards independent living. Proficiency in managing resources effectively within time and budget constraints, ensuring lean and efficient service delivery. Understanding of financial control principles and procedures. Skilled in conducting interviews with customers, carrying out home visits, telephone contact, and letter writing. Excellent communication skills (verbal and written) with the ability to present complicated or sensitive information clearly. Strong interpersonal skills with the ability to persuade, negotiate, and influence effectively. Ability to handle challenging, emotive, and sensitive situations sympathetically. Strong planning and organisational skills, with the ability to prioritise tasks to meet deadlines. Excellent report writing and analytical skills, capable of assessing and developing robust support plans. Ability to work independently and respond to unexpected problems and situations. Solution-focused approach to managing multiple/competing work tasks. Ability to work effectively as part of a multi-functional team. Benefits: Competitive hourly rate. Hybrid working arrangement allowing flexibility. Opportunity to contribute to meaningful work supporting vulnerable populations. To apply for the Temporary Accommodation Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Oct 25, 2025
Seasonal
Temporary Accommodation Officer Umbrella Rate: £25.39 per hour PAYE Rate: £16.96 per hour Location: Stretford Job Type: Full-time, Hybrid Driving Requirement: Yes We are seeking a Temporary Accommodation Officer to join our team in Stretford, Manchester. This role involves supporting the TA leased Team with joint visits and inspections, completing sign-ups, and handling online claims for Housing Benefit and Council Tax Support. The successful candidate will also attend meetings with other agencies and stakeholders, and manage communications with clients and landlords regarding rent arrears and repairs. Day-to-day of the role: Conduct joint visits and inspections alongside the TA leased Team. Complete sign-ups and online claims for Housing Benefit and Council Tax Support. Attend meetings with other agencies and stakeholders to coordinate efforts and improve service delivery. Manage communications with HOST clients regarding queries about rent arrears and repairs. Contact landlords concerning necessary repairs and maintenance. Handle phone and email communications with HOST clients and stakeholders regarding various queries. Required Skills & Qualifications: GCSE grades 9-4 (A -C) or equivalent level of qualification, including Maths and English. Evidence of continuous personal and professional development. Previous experience working within housing, tenancy, resettlement, or support-related services. Experience supporting vulnerable individuals towards independent living. Proficiency in managing resources effectively within time and budget constraints, ensuring lean and efficient service delivery. Understanding of financial control principles and procedures. Skilled in conducting interviews with customers, carrying out home visits, telephone contact, and letter writing. Excellent communication skills (verbal and written) with the ability to present complicated or sensitive information clearly. Strong interpersonal skills with the ability to persuade, negotiate, and influence effectively. Ability to handle challenging, emotive, and sensitive situations sympathetically. Strong planning and organisational skills, with the ability to prioritise tasks to meet deadlines. Excellent report writing and analytical skills, capable of assessing and developing robust support plans. Ability to work independently and respond to unexpected problems and situations. Solution-focused approach to managing multiple/competing work tasks. Ability to work effectively as part of a multi-functional team. Benefits: Competitive hourly rate. Hybrid working arrangement allowing flexibility. Opportunity to contribute to meaningful work supporting vulnerable populations. To apply for the Temporary Accommodation Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Want to make a direct impact in preventing homelessness? A local authority in Kent are seeking a knowledgeable and proactive Housing Options Officer to join their busy housing options team, coming into their offices 2 days a week. Key responsibilities include: Conduct detailed investigations and assessments for applicants who are homeless or threatened with homelessness, sectioning 184 decisions. Provide clear and expert advice on all available housing options, including prevention, relief and private rented sector solutions. Develop, implement and monitor Personal Housing Plans (PHPs), supporting applicants through each step toward sustainable housing. Arrange and manage placements into temporary accommodation where required, based on assessed need and suitability. Provide duty cover on allocated days, meeting clients face to face and responding to emergency homelessness cases. 2 days a week of office presence. If you are passionate about making a real impact and have the relevant housing and homelessness experience, please send your CV to (url removed), along with your availability to interview.
Oct 25, 2025
Contractor
Want to make a direct impact in preventing homelessness? A local authority in Kent are seeking a knowledgeable and proactive Housing Options Officer to join their busy housing options team, coming into their offices 2 days a week. Key responsibilities include: Conduct detailed investigations and assessments for applicants who are homeless or threatened with homelessness, sectioning 184 decisions. Provide clear and expert advice on all available housing options, including prevention, relief and private rented sector solutions. Develop, implement and monitor Personal Housing Plans (PHPs), supporting applicants through each step toward sustainable housing. Arrange and manage placements into temporary accommodation where required, based on assessed need and suitability. Provide duty cover on allocated days, meeting clients face to face and responding to emergency homelessness cases. 2 days a week of office presence. If you are passionate about making a real impact and have the relevant housing and homelessness experience, please send your CV to (url removed), along with your availability to interview.
Are you passionate about preventing homelessness and helping people secure safe, sustainable housing? A West London local authority is looking for a dedicated and experienced Housing Advice & Homeless Prevention Officer to join their team for a 6-month interim contract. In this role, you'll deliver high-quality housing advice, assess homeless applications under Part VII of the Housing Act 1996, and proactively prevent homelessness through early intervention, tenancy sustainment, and effective use of housing options. You'll manage a busy and varied caseload, working with individuals and families at risk of homelessness. Strong communication, a detailed understanding of housing legislation, and a problem-solving mindset are essential. This is a hybrid role, with a minimum of 3 days per week in-office required. Key Responsibilities: Provide tailored, accurate housing advice and support to residents Assess homelessness applications and determine the Council's statutory duties Prevent homelessness through intervention, support, and referrals Manage complex casework to support move-on from temporary accommodation Advise on tenancy rights, rent arrears, benefits, and Right to Buy Work closely with private landlords, support services, and internal teams Identify and respond to safeguarding concerns, acting as lead where required Maintain accurate case records and support service performance targets Help manage departmental budgets and follow procurement procedures Suggest improvements to processes and contribute to service development Participate in cross-cutting projects and maintain ongoing professional development How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Oct 08, 2025
Contractor
Are you passionate about preventing homelessness and helping people secure safe, sustainable housing? A West London local authority is looking for a dedicated and experienced Housing Advice & Homeless Prevention Officer to join their team for a 6-month interim contract. In this role, you'll deliver high-quality housing advice, assess homeless applications under Part VII of the Housing Act 1996, and proactively prevent homelessness through early intervention, tenancy sustainment, and effective use of housing options. You'll manage a busy and varied caseload, working with individuals and families at risk of homelessness. Strong communication, a detailed understanding of housing legislation, and a problem-solving mindset are essential. This is a hybrid role, with a minimum of 3 days per week in-office required. Key Responsibilities: Provide tailored, accurate housing advice and support to residents Assess homelessness applications and determine the Council's statutory duties Prevent homelessness through intervention, support, and referrals Manage complex casework to support move-on from temporary accommodation Advise on tenancy rights, rent arrears, benefits, and Right to Buy Work closely with private landlords, support services, and internal teams Identify and respond to safeguarding concerns, acting as lead where required Maintain accurate case records and support service performance targets Help manage departmental budgets and follow procurement procedures Suggest improvements to processes and contribute to service development Participate in cross-cutting projects and maintain ongoing professional development How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
Oct 08, 2025
Seasonal
Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
A local authority in South East London are seeking a proactive and dedicated Temporary Accommodation Officer to join their Housing team. You will be responsible for the day-to-day management of temporary accommodation, including council-owned units, Registered Provider stock, private sector leased properties, and emergency placements. The role includes providing tenancy management and support services to homeless households, overseeing placements, and ensuring accommodation is safe, suitable, and well-maintained. Key Responsibilities: Manage a caseload of households in temporary accommodation, carrying out property visits and tenancy checks. Complete sign-up processes for new placements and act as the main point of contact for tenants. Report and follow up on property repairs, working with internal teams and landlords to maintain housing standards. Identify and refer households with support needs to relevant support and resettlement services. Monitor rent accounts, address arrears, and work to minimise income loss. Liaise with Housing Benefits, external agencies, and landlords to support claims and ensure compliance. Serve legal notices, represent the council in court proceedings, and manage possession actions where necessary. Investigate and respond to tenancy breaches, abandoned properties, and unauthorised occupation. Provide advice to residents on tenancy rights, housing options, and support with moving into permanent accommodation. Maintain accurate case records and contribute to reports and service performance data. Participate in the out-of-hours emergency rota and other service-wide activities. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Oct 08, 2025
Contractor
A local authority in South East London are seeking a proactive and dedicated Temporary Accommodation Officer to join their Housing team. You will be responsible for the day-to-day management of temporary accommodation, including council-owned units, Registered Provider stock, private sector leased properties, and emergency placements. The role includes providing tenancy management and support services to homeless households, overseeing placements, and ensuring accommodation is safe, suitable, and well-maintained. Key Responsibilities: Manage a caseload of households in temporary accommodation, carrying out property visits and tenancy checks. Complete sign-up processes for new placements and act as the main point of contact for tenants. Report and follow up on property repairs, working with internal teams and landlords to maintain housing standards. Identify and refer households with support needs to relevant support and resettlement services. Monitor rent accounts, address arrears, and work to minimise income loss. Liaise with Housing Benefits, external agencies, and landlords to support claims and ensure compliance. Serve legal notices, represent the council in court proceedings, and manage possession actions where necessary. Investigate and respond to tenancy breaches, abandoned properties, and unauthorised occupation. Provide advice to residents on tenancy rights, housing options, and support with moving into permanent accommodation. Maintain accurate case records and contribute to reports and service performance data. Participate in the out-of-hours emergency rota and other service-wide activities. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Post is Temporary Accommodation Visiting Officer. Main duty will be working with the Temporary Accommodation Team to do occupancy checks to ensure clients are occupying the properties. The Officer will have to report back for action to be taken on findings such as non occupation, repairs, sublets and any concerns with the property. Candidate must have experience within social housing and homelessness Temporary Accommodation Officer Temporary Accommodation Officer Temporary Accommodation Officer Temporary Accommodation Officer Temporary Accommodation Officer
Oct 08, 2025
Contractor
Post is Temporary Accommodation Visiting Officer. Main duty will be working with the Temporary Accommodation Team to do occupancy checks to ensure clients are occupying the properties. The Officer will have to report back for action to be taken on findings such as non occupation, repairs, sublets and any concerns with the property. Candidate must have experience within social housing and homelessness Temporary Accommodation Officer Temporary Accommodation Officer Temporary Accommodation Officer Temporary Accommodation Officer Temporary Accommodation Officer
BLACK COUNTRY WOMEN'S AID
West Bromwich, West Midlands
Black Country Women's Aid Let us introduce ourselves Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. Centre for the Analysis of Exploitation (CeAnEx) The Engagement Officer will join CeAnEx, and its highly regarded Community Engagement Project, run by Black Country Women's Aid. The Centre, based within BCWA, does innovative work to identify and support women who are sexually exploited in the West Midlands. We are a small, passionate team working on the ground in communities, and we combine this with open source intelligence and traditional academic research methods to identify victims of organised crime. Although we are an independent charity, we work closely with law enforcement and partner agencies. Our work is at the cutting edge, helping to develop new perspectives on human trafficking and sexual exploitation in the UK and beyond. Job Role Job Title: Engagement Officer (Romani-speaker) Position available: Temporary part-time position (16 hours per week) until end of March 2026. Salary: £12,948.48 pro rata (£30,348.00 FTE) Is this you? We are looking for a candidate who can speak English and Romani. The ability to speak Romanian is also beneficial. Experience of working with vulnerable people is an advantage. The Role: This is a unique, exciting and rewarding role, allowing the successful candidate to make a significant contribution to tackling exploitation. You will be involved in a variety of activities, including (but not limited to): Improving our cultural awareness when working with Roma women. Visits to sex work locations throughout the West Midlands Support for victims Involvement in BCWA's FCDO-funded Romania Project, aimed at tackling the trafficking of women from Romania to the UK To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application. Informal enquiries can be made with Louise Brown, CeAnEx's Director. Please contact to arrange a call. CVs will not be accepted. Important information for all positions Black Country Women's Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UK Under Section 8 of the Asylum and Immigration Act, as a responsible employer, we need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: a professional from your centre of study, for instance, a teacher, lecturer or headteacher GP or health visitor a character reference from a person who knows you a civil servant from a government agency a bank manager DBS All positions are subject to DBS checks at the relevant level.
Oct 08, 2025
Full time
Black Country Women's Aid Let us introduce ourselves Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. Centre for the Analysis of Exploitation (CeAnEx) The Engagement Officer will join CeAnEx, and its highly regarded Community Engagement Project, run by Black Country Women's Aid. The Centre, based within BCWA, does innovative work to identify and support women who are sexually exploited in the West Midlands. We are a small, passionate team working on the ground in communities, and we combine this with open source intelligence and traditional academic research methods to identify victims of organised crime. Although we are an independent charity, we work closely with law enforcement and partner agencies. Our work is at the cutting edge, helping to develop new perspectives on human trafficking and sexual exploitation in the UK and beyond. Job Role Job Title: Engagement Officer (Romani-speaker) Position available: Temporary part-time position (16 hours per week) until end of March 2026. Salary: £12,948.48 pro rata (£30,348.00 FTE) Is this you? We are looking for a candidate who can speak English and Romani. The ability to speak Romanian is also beneficial. Experience of working with vulnerable people is an advantage. The Role: This is a unique, exciting and rewarding role, allowing the successful candidate to make a significant contribution to tackling exploitation. You will be involved in a variety of activities, including (but not limited to): Improving our cultural awareness when working with Roma women. Visits to sex work locations throughout the West Midlands Support for victims Involvement in BCWA's FCDO-funded Romania Project, aimed at tackling the trafficking of women from Romania to the UK To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application. Informal enquiries can be made with Louise Brown, CeAnEx's Director. Please contact to arrange a call. CVs will not be accepted. Important information for all positions Black Country Women's Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UK Under Section 8 of the Asylum and Immigration Act, as a responsible employer, we need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: a professional from your centre of study, for instance, a teacher, lecturer or headteacher GP or health visitor a character reference from a person who knows you a civil servant from a government agency a bank manager DBS All positions are subject to DBS checks at the relevant level.
