Dynamics 365 Support Analyst

Migrant Help have an exciting opportunity to recruit a Dynamics 365 Support Analyst to join our Technology and Transformation team. In return, you will receive a competitive salary of £39,000 per annum.

Location: Homebased

About us:

Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

The Dynamics 365 Support Analyst role:

Part of the Technology and Transformation team, the Dynamics 365 Support Analyst is a new and exciting role at Migrant Help. You will act as a key link between business users, internal technology teams, and external support providers. This role ensures Dynamics 365 and Power Platform solutions are effectively supported and aligned with operational needs. Internally, the analyst works closely with business units to understand their use of Dynamics 365 applications, troubleshoot issues, and identify opportunities for improvement. Externally, the role involves managing support tickets and liaising with third-parties to ensure timely and effective resolutions.

If you are an excellent problem solver with the ability to optimise system usage within an organisation, and are looking for an exciting role that makes a difference, we'd love to hear from you!

Key responsibilities of our Dynamics 365 Support Analyst:

• Provide 2nd and 3rd line support for Dynamics 365 applications, resolving user issues and escalating where necessary.
• Troubleshoot and diagnose system issues with minimal documentation, using logical problem-solving and user engagement.
• Liaise with users and stakeholders to gather information, clarify issues, and communicate resolutions effectively.
• Perform basic configuration and system administration tasks within Dynamics 365 and the Power Platform.
• Manage support tickets via the ACG portal, ensuring timely updates and resolution tracking.
• Determine whether issues can be resolved internally or require escalation to third-party support.

The experience and skills you need to become our Dynamics 365 Support Analyst:

• Proven experience providing 2nd/3rd line support for Dynamics 365 applications in an end-user environment.
• Experience engaging with users and stakeholders to gather requirements and communicate resolutions.
• Excellent analytical and problem-solving skills, particularly in diagnosing system issues and identifying root causes.
• Ability to manage multiple support tickets and prioritise effectively in a fast-paced environment.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:

This post is subject to a Disclosure and Barring Service (DBS) check

This post is subject to a Counter Terrorism Check (CTC) therefore applicants must:

• Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
• Be able to provide continuous UK address history for the previous 5 years
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

These are some of the benefits we offer:

• Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

Closing Date: 21 November 2025

If you are interested in becoming our new Dynamics 365 Support Analyst, please click 'APPLY' today. We look forward to hearing from you!

Please note this vacancy may close early depending on applications received