My client, an International Bank is looking to hire an Assistant Manager for their retail branch in Leicester.
Key Responsibilities
Job Purpose:
To support the Branch Manager in managing day-to-day branch operations, ensure compliance with regulatory and internal guidelines, and contribute to business development. The role also acts as the second-in-command at the branch, providing leadership, oversight, and continuity in the absence of the Branch Manager.
- Supervise day-to-day branch operations and ensure smooth workflow.
- Act as the second-in-command and provide cover for the Branch Head during absence.
- Act as Compliance Champion and promote a culture of compliance within the branch.
- Assist in generating loan proposals and mobilizing fresh deposits to support business growth.
- Oversee all deposit-related activities and ensure timely processing.
- Maintain and monitor staff personal records and leave schedules.
- Handle customer complaints and ensure prompt resolution.
- Respond to Financial Crime Team queries and take necessary actions.
- Ensure compliance issues are discussed regularly and staff are trained accordingly.
- Act as the first point of contact for day-to-day compliance matters.
- Escalate compliance concerns to the Compliance Department as needed.
- Check and supervise inward postal mail.
- Monitor and respond to emails received at branch mail id.
- Supervise inward clearing and direct debit transactions.
- Maintain joint custody of cash and ensure secure handling.
- Prepare and submit monthly statements to Head Office.
- Authorize and supervise daily transactions, account openings, and remittances.
- Sign drafts and pay orders as second signatory.
- Submit daily and weekly reports to Head Office.
- Drive business development and market bank products.
- Open and maintain Company/Trust accounts.
- Monitor premium deposit accounts and ensure timely dispatch of deposit receipts.
- Supervise settlement of deceased claim cases.
- Coordinate with Back Office and resolve queries.
- Review and approve onboarding of new clients.
- Ensure compliance with DAC6 guidelines.
- Supervise daily control reports as per bank guidelines.
- Advise customers on bank products and services.
- Support recovery of loan accounts.
- Maintain records and coordinate dispatch to warehouse.
- Ensure Reversal sundry/suspense entries and faster payment entries.
- Monitor payment of utility bills, rent, and other expenses.
Perform any other duties assigned by the Branch Head.
Skill/Competencies Required for the Role
- Strong understanding of UK retail banking operations, KYC, AML, and risk controls.
- Proven ability to lead and manage branch operations staff effectively.
- Skilled in business development and driving branch growth.
- Effective team player with coaching and mentoring capabilities.
- Experienced in banking operations and regulatory compliance.
- Knowledgeable in financial crime prevention and risk management.
- Excellent communication and customer service skills.
- Strong leadership with proficiency in reporting and documentation.