CMA CGM ABOUT US Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. YOUR ROLE Working closely with the Customer Services Team Leader and wider Customer Service team colleagues to deliver best in class customer experience for our customers. Liaising with internal stakeholders to ensure that service levels are achieved and exceeded and to find solutions to fit our customers' needs and CMA CGM business objectives. Contributing to driving improvements in NPS score and identifying opportunities to cross-sell CMA CGM products and services. WHAT YOU'LL BE DOING MAIN RESPONSIBILITIES Provide exceptional customer experience for all CMA CGM UK customers, by both telephone and email Business Expert for transversal Customer Care processes and support customer care projects Work closely with customer service managers, customers, GBS and internal stakeholders to achieve high levels of customer experience and positive NPS ratings at every opportunity Deliver customer-specific key performance indicators (KPI) targets to meet customer satisfaction Work with CMA CGM shared service centres to ensure operational functions such as deliveries, collections, merchant own carrier requests are carried out within the necessary timeframes Manage Export and Import lifecycle case management via inhouse case management system Central point to handle exceptions/customer special demands/unexpected shipment disruptions/issues/complaints and provide appropriate solutions/alternatives within committed timelines Coordinate with related internal teams and follow up to ensure resolution Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, rollover, cut & run, late VGM etc.) Manage booking amendments/cancellations (after empty release) only if not handled at booking desk Manage communication between Different Teams (Agency, HO, Customers ) Support continuous improvement of process and procedures within the Imports department and suggest ideas/improvements for the organisation Deal with customer complaints professionally and contribute to root cause analysis and continuous improvement. KNOWLEDGE, SKILLS AND EXPERIENCE Demonstrable background in a Customer Service environment (Shipping or Logistics experience a significant advantage) Excellent analytical skills, able to collate and analyse data and information with high attention to detail Exceptional communication skills, with the ability to build rapport and effective working relationships with key stakeholders, both internally and externally Excellent organisational and prioritisation skills, with high levels of resilience and the ability to manage multiple priorities in a fast-paced, customer-facing environment Proactive problem-solving skills Strong team player, able to build and sustain team morale and engagement. WHAT DO WE OFFER? Not only do we offer a competitive salary, we also offer a generous benefits package including: 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave Discretionary annual bonus Enhanced pension scheme up to 15% total contribution Life assurance x4 Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille Hybrid Working Cycle to work scheme/ Season ticket loans Enhanced policies including Maternity & Paternity Employee recognition awards Considerable scope for personal and professional growth through the CMA CGM Academy CMA CGM Group is proud to define itself as a family business built on strong human values. Excellence Exemplarity Imagination Boldness CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees. Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement. Join us and discover a world of opportunities!
Oct 30, 2025
Full time
CMA CGM ABOUT US Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. YOUR ROLE Working closely with the Customer Services Team Leader and wider Customer Service team colleagues to deliver best in class customer experience for our customers. Liaising with internal stakeholders to ensure that service levels are achieved and exceeded and to find solutions to fit our customers' needs and CMA CGM business objectives. Contributing to driving improvements in NPS score and identifying opportunities to cross-sell CMA CGM products and services. WHAT YOU'LL BE DOING MAIN RESPONSIBILITIES Provide exceptional customer experience for all CMA CGM UK customers, by both telephone and email Business Expert for transversal Customer Care processes and support customer care projects Work closely with customer service managers, customers, GBS and internal stakeholders to achieve high levels of customer experience and positive NPS ratings at every opportunity Deliver customer-specific key performance indicators (KPI) targets to meet customer satisfaction Work with CMA CGM shared service centres to ensure operational functions such as deliveries, collections, merchant own carrier requests are carried out within the necessary timeframes Manage Export and Import lifecycle case management via inhouse case management system Central point to handle exceptions/customer special demands/unexpected shipment disruptions/issues/complaints and provide appropriate solutions/alternatives within committed timelines Coordinate with related internal teams and follow up to ensure resolution Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, rollover, cut & run, late VGM etc.) Manage booking amendments/cancellations (after empty release) only if not handled at booking desk Manage communication between Different Teams (Agency, HO, Customers ) Support continuous improvement of process and procedures within the Imports department and suggest ideas/improvements for the organisation Deal with customer complaints professionally and contribute to root cause analysis and continuous improvement. KNOWLEDGE, SKILLS AND EXPERIENCE Demonstrable background in a Customer Service environment (Shipping or Logistics experience a significant advantage) Excellent analytical skills, able to collate and analyse data and information with high attention to detail Exceptional communication skills, with the ability to build rapport and effective working relationships with key stakeholders, both internally and externally Excellent organisational and prioritisation skills, with high levels of resilience and the ability to manage multiple priorities in a fast-paced, customer-facing environment Proactive problem-solving skills Strong team player, able to build and sustain team morale and engagement. WHAT DO WE OFFER? Not only do we offer a competitive salary, we also offer a generous benefits package including: 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave Discretionary annual bonus Enhanced pension scheme up to 15% total contribution Life assurance x4 Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille Hybrid Working Cycle to work scheme/ Season ticket loans Enhanced policies including Maternity & Paternity Employee recognition awards Considerable scope for personal and professional growth through the CMA CGM Academy CMA CGM Group is proud to define itself as a family business built on strong human values. Excellence Exemplarity Imagination Boldness CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees. Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement. Join us and discover a world of opportunities!
Thinking About a Career Change? Why Not Choose HR? If you've reached a crossroads in your professional life and are looking for a fresh start in a people-focused, rewarding industry then Human Resources might be exactly what you're looking for. Many of our candidates come from diverse professional backgrounds retail, customer service, administration, healthcare, education, hospitality, and more. What they all have in common is the desire to do meaningful work, support others, and build a stable, long-term career. Our HR Career Change Programme We specialise in helping individuals transition into HR-starting with recognised qualifications and ending with real job opportunities. Whether you're working full-time, part-time, or in between roles, our online learning and personalised recruitment support can help you make a successful move into the HR profession often in just a few months. Please note that this is a training course and fees apply. Why Human Resources? The HR profession is growing steadily across all sectors. As businesses put more focus on employee wellbeing, development, and company culture, skilled HR professionals are more important than ever. Even entry-level roles in HR offer strong salaries, clear progression routes, and opportunities to specialise over time (in areas like learning & development, recruitment, employee relations, and more). Here are typical UK salaries at various stages of the HR journey: HR Administrator - £27,000+ HR Assistant - £30,000+ HR Officer - £35,000+ HR Advisor - £38,500+ HR Manager - £55,000+ And with hybrid and remote roles increasingly common in HR, the flexibility is there too. How It Works - Your 3 Step Journey Into HR Step 1 - CIPD Level 3 Certificate in People Practice The CIPD Level 3 Certificate in People Practice is the industry-standard entry point into Human Resources. It's assignment-based (no exams), and is delivered fully online with expert tutor support. Accredited by the Chartered Institute of Personnel & Development (CIPD) Covers recruitment, employee relations, HR systems, and more Complete in approx. 10-12 weeks at your own pace This course not only boosts your employability-it also gives you the confidence and credibility to take the leap into a new industry. Step 2 - Tailored Recruitment Support Once you're qualified, our Recruitment Support Team will help you translate your background and new qualification into real job opportunities. We've been helping career changers break into new roles since 2007-and our 4.8 Trustpilot rating shows how serious we are about your success. You'll get: A professionally written, HR-focused CV Job-matching advice tailored to your experience and location Application support, interview prep, and mock interviews Ongoing 1-to-1 guidance to help you land your first HR role Step 3 - Start Your New HR Career Most of our candidates secure their first HR job within 3-6 months of qualifying-and often sooner if they're based near a major town or city. And to give you confidence, we offer a Money Back Guarantee : If we can't help you secure a role within 12 months of passing your qualification, we'll refund your training fees. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months-so you can get qualified without financial pressure. Ready to Make the Change? Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer your questions and help you take the first step towards a new, rewarding career in Human Resources.
Oct 30, 2025
Full time
Thinking About a Career Change? Why Not Choose HR? If you've reached a crossroads in your professional life and are looking for a fresh start in a people-focused, rewarding industry then Human Resources might be exactly what you're looking for. Many of our candidates come from diverse professional backgrounds retail, customer service, administration, healthcare, education, hospitality, and more. What they all have in common is the desire to do meaningful work, support others, and build a stable, long-term career. Our HR Career Change Programme We specialise in helping individuals transition into HR-starting with recognised qualifications and ending with real job opportunities. Whether you're working full-time, part-time, or in between roles, our online learning and personalised recruitment support can help you make a successful move into the HR profession often in just a few months. Please note that this is a training course and fees apply. Why Human Resources? The HR profession is growing steadily across all sectors. As businesses put more focus on employee wellbeing, development, and company culture, skilled HR professionals are more important than ever. Even entry-level roles in HR offer strong salaries, clear progression routes, and opportunities to specialise over time (in areas like learning & development, recruitment, employee relations, and more). Here are typical UK salaries at various stages of the HR journey: HR Administrator - £27,000+ HR Assistant - £30,000+ HR Officer - £35,000+ HR Advisor - £38,500+ HR Manager - £55,000+ And with hybrid and remote roles increasingly common in HR, the flexibility is there too. How It Works - Your 3 Step Journey Into HR Step 1 - CIPD Level 3 Certificate in People Practice The CIPD Level 3 Certificate in People Practice is the industry-standard entry point into Human Resources. It's assignment-based (no exams), and is delivered fully online with expert tutor support. Accredited by the Chartered Institute of Personnel & Development (CIPD) Covers recruitment, employee relations, HR systems, and more Complete in approx. 10-12 weeks at your own pace This course not only boosts your employability-it also gives you the confidence and credibility to take the leap into a new industry. Step 2 - Tailored Recruitment Support Once you're qualified, our Recruitment Support Team will help you translate your background and new qualification into real job opportunities. We've been helping career changers break into new roles since 2007-and our 4.8 Trustpilot rating shows how serious we are about your success. You'll get: A professionally written, HR-focused CV Job-matching advice tailored to your experience and location Application support, interview prep, and mock interviews Ongoing 1-to-1 guidance to help you land your first HR role Step 3 - Start Your New HR Career Most of our candidates secure their first HR job within 3-6 months of qualifying-and often sooner if they're based near a major town or city. And to give you confidence, we offer a Money Back Guarantee : If we can't help you secure a role within 12 months of passing your qualification, we'll refund your training fees. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months-so you can get qualified without financial pressure. Ready to Make the Change? Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer your questions and help you take the first step towards a new, rewarding career in Human Resources.
A New Chapter Starts Here As the year comes to a close, many retail professionals are reflecting on their next steps - long shifts, weekend work, and limited progression can leave even the most dedicated people feeling stuck. If you've built your career in retail, customer service, or store-based roles and want to move into a professional path with better hours, clearer progression, and higher earning potential, this is your opportunity. At BalticCo , we're looking for individuals ready to transition from retail sales and customer service into marketing and sales - no prior experience required. Why So Many People Are Making the Move If these sound familiar, you're not alone: You're working weekends, holidays, and late nights with little reward. You've mastered customer service but want more career growth. Your effort isn't reflected in your pay or progression. You're great at building rapport but ready to use those skills in a new way. At BalticCo , you can apply everything you've learned in retail - communication, teamwork, resilience, and customer care - to a career that grows with you. What We Offer Full paid training and development - no sales experience required. Structured progression pathway - advance from entry level to leadership. Monday to Friday schedule - enjoy evenings and weekends off. Mentorship and coaching from experienced leaders and top performers. Travel opportunities across the UK for training, networking, and events. A positive, supportive culture where your effort and results are recognised. Ideal Backgrounds This opportunity suits those with experience as a: Retail Assistant Sales Assistant Store Associate Customer Advisor Retail Team Leader Retail Manager Cashier Sales Consultant Retail Customer Service Representative If you enjoy helping people, thrive in fast-paced environments, and are motivated by growth, you'll fit right in. The Role You'll represent our clients in face-to-face marketing and sales, delivering outstanding customer experiences and helping people find services that meet their needs. Every day brings new challenges, new skills, and the satisfaction of seeing your hard work directly impact your success. About BalticCo Based in Liverpool, BalticCo partners with leading UK brands to deliver high-quality customer engagement and brand representation. We believe in developing our people, not just hiring experience - offering ongoing training, coaching, and clear pathways for progression. Make 2026 the Year You Advance This is your chance to turn your retail and customer service experience into a rewarding, long-term career with structure, support, and genuine opportunity. Apply today to BalticCo and start building your future now - before the new year begins.
Oct 30, 2025
Full time
A New Chapter Starts Here As the year comes to a close, many retail professionals are reflecting on their next steps - long shifts, weekend work, and limited progression can leave even the most dedicated people feeling stuck. If you've built your career in retail, customer service, or store-based roles and want to move into a professional path with better hours, clearer progression, and higher earning potential, this is your opportunity. At BalticCo , we're looking for individuals ready to transition from retail sales and customer service into marketing and sales - no prior experience required. Why So Many People Are Making the Move If these sound familiar, you're not alone: You're working weekends, holidays, and late nights with little reward. You've mastered customer service but want more career growth. Your effort isn't reflected in your pay or progression. You're great at building rapport but ready to use those skills in a new way. At BalticCo , you can apply everything you've learned in retail - communication, teamwork, resilience, and customer care - to a career that grows with you. What We Offer Full paid training and development - no sales experience required. Structured progression pathway - advance from entry level to leadership. Monday to Friday schedule - enjoy evenings and weekends off. Mentorship and coaching from experienced leaders and top performers. Travel opportunities across the UK for training, networking, and events. A positive, supportive culture where your effort and results are recognised. Ideal Backgrounds This opportunity suits those with experience as a: Retail Assistant Sales Assistant Store Associate Customer Advisor Retail Team Leader Retail Manager Cashier Sales Consultant Retail Customer Service Representative If you enjoy helping people, thrive in fast-paced environments, and are motivated by growth, you'll fit right in. The Role You'll represent our clients in face-to-face marketing and sales, delivering outstanding customer experiences and helping people find services that meet their needs. Every day brings new challenges, new skills, and the satisfaction of seeing your hard work directly impact your success. About BalticCo Based in Liverpool, BalticCo partners with leading UK brands to deliver high-quality customer engagement and brand representation. We believe in developing our people, not just hiring experience - offering ongoing training, coaching, and clear pathways for progression. Make 2026 the Year You Advance This is your chance to turn your retail and customer service experience into a rewarding, long-term career with structure, support, and genuine opportunity. Apply today to BalticCo and start building your future now - before the new year begins.
Join us as a Specialist Customer Care Advisor within one of the following business areas : Customer Due Diligence, Mandates, High Value Servicing, and the Expert support team, where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles. Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Glasgow, Sunderland, Liverpool, or Northampton. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Oct 30, 2025
Full time
Join us as a Specialist Customer Care Advisor within one of the following business areas : Customer Due Diligence, Mandates, High Value Servicing, and the Expert support team, where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles. Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Glasgow, Sunderland, Liverpool, or Northampton. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us as a Specialist Customer Care Advisor within one of the following business areas : Customer Due Diligence, Mandates, High Value Servicing, and the Expert support team, where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles. Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Glasgow, Sunderland, Liverpool, or Northampton. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Oct 30, 2025
Full time
Join us as a Specialist Customer Care Advisor within one of the following business areas : Customer Due Diligence, Mandates, High Value Servicing, and the Expert support team, where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles. Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Glasgow, Sunderland, Liverpool, or Northampton. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Location: Work from Home - UK Job Type: Full-Time Salary: 24,500 + Uncapped commission Are you a confident communicator with a talent for turning conversations into conversions? We're expanding our team and looking for driven, remote-based Outbound Sales Advisors who can bring energy, resilience, and results to every call. Role Overview: In this remote outbound sales role, you'll proactively contact potential customers, introduce them to our offerings, and guide them through the decision-making process. Whether you're following up on warm leads or engaging cold prospects, your mission is to build relationships and drive results - all while working from wherever suits you best. Key Responsibilities: Conduct outbound calls to prospective clients Engage leads with clear, persuasive communication Identify customer pain points and align them with our solutions Achieve and surpass individual sales targets Keep detailed records in our CRM system Manage call follow-ups and maintain pipeline momentum You'll Be a Great Fit If You: Have previous outbound sales or telesales experience (minimum 1 year) Are highly self-motivated and goal-oriented Communicate clearly, confidently, and professionally Are comfortable working independently in a remote setup Possess basic tech skills and a quiet, reliable home office space Can work flexible hours when needed What's in It for You: 100% remote working - achieve work/life balance your way Uncapped earning potential with generous commission Full training and regular coaching from experienced sales leaders A collaborative and supportive virtual team culture Opportunities to grow with a fast-moving, ambitious company Ready to take your sales career remote? If you're hungry for success and love the thrill of the close - we want to hear from you. Apply today and start making sales from your sofa. Disclaimer: CCA Recruitment Group is an employment agency that provides work-finding services. All calls may be recorded for training and auditing purposes. Your personal data will be stored securely and will not be shared without your consent. You have the right to withdraw consent at any time. After 10 years of inactivity, your CV will be deleted from our system.
Oct 30, 2025
Full time
Location: Work from Home - UK Job Type: Full-Time Salary: 24,500 + Uncapped commission Are you a confident communicator with a talent for turning conversations into conversions? We're expanding our team and looking for driven, remote-based Outbound Sales Advisors who can bring energy, resilience, and results to every call. Role Overview: In this remote outbound sales role, you'll proactively contact potential customers, introduce them to our offerings, and guide them through the decision-making process. Whether you're following up on warm leads or engaging cold prospects, your mission is to build relationships and drive results - all while working from wherever suits you best. Key Responsibilities: Conduct outbound calls to prospective clients Engage leads with clear, persuasive communication Identify customer pain points and align them with our solutions Achieve and surpass individual sales targets Keep detailed records in our CRM system Manage call follow-ups and maintain pipeline momentum You'll Be a Great Fit If You: Have previous outbound sales or telesales experience (minimum 1 year) Are highly self-motivated and goal-oriented Communicate clearly, confidently, and professionally Are comfortable working independently in a remote setup Possess basic tech skills and a quiet, reliable home office space Can work flexible hours when needed What's in It for You: 100% remote working - achieve work/life balance your way Uncapped earning potential with generous commission Full training and regular coaching from experienced sales leaders A collaborative and supportive virtual team culture Opportunities to grow with a fast-moving, ambitious company Ready to take your sales career remote? If you're hungry for success and love the thrill of the close - we want to hear from you. Apply today and start making sales from your sofa. Disclaimer: CCA Recruitment Group is an employment agency that provides work-finding services. All calls may be recorded for training and auditing purposes. Your personal data will be stored securely and will not be shared without your consent. You have the right to withdraw consent at any time. After 10 years of inactivity, your CV will be deleted from our system.
Sales Customer Service Advisor We have an exciting opportunity for our client, a leading outsourcer based in Birkenhead where you will be focused on delivering excellent customer service and hitting targets. The roles main responsibilities will be to resolve customer issues around mobile and broadband as well as up-selling new products and services. This role is perfect for a target driven individual with excellent customer service skills. Benefits and Package for a Sales Customer Service Advisor: Salary: 25,396.80 With Uncapped Commission and Average OTE of between 28,000 and 37,000 Hours: Monday - Saturday (Shift Pattern between 8am - 9pm) Contract Type: Temporary Location: Liverpool 28 Days Holiday including bank holidays Pension Scheme Opportunities for Career Progression Cycle to Work Scheme Employee Discounts Learning and Development Opportunities Key Responsibilities of a Sales Customer Service Advisor: Delivering exceptional service to our customers over the phone. Assisting with a wide range of enquiries, including billing questions, technical support for mobile and broadband, and general account management. Efficiently troubleshooting and resolving customer issues, always aiming for a first-contact resolution. Proactively identifying sales opportunities during customer interactions, such as recommending upgrades, cross-selling additional products (e.g., new lines, broadband solutions), and retaining customers who might be considering leaving. Achieving and exceeding sales, retention, and customer satisfaction targets. Clearly explaining complex product information and technical details to business customers. Key Skills and Experience of a Sales Customer Service Advisor: Exceptional communication skills: You're articulate, persuasive, empathetic, and can adapt your style to build rapport and effectively close sales. A strong sales aptitude and target-driven mentality: You're motivated by achieving goals and excited by the opportunity for uncapped earnings. Customer-focused mindset: While sales are key, you genuinely enjoy helping people and are committed to delivering a positive experience. Problem-solving abilities: You're adept at identifying issues and finding effective solutions, both for service and sales. Team player: You're collaborative and enjoy working as part of a supportive team that celebrates success. Previous experience in a customer service and/or sales role is highly desirable. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Oct 29, 2025
Full time
Sales Customer Service Advisor We have an exciting opportunity for our client, a leading outsourcer based in Birkenhead where you will be focused on delivering excellent customer service and hitting targets. The roles main responsibilities will be to resolve customer issues around mobile and broadband as well as up-selling new products and services. This role is perfect for a target driven individual with excellent customer service skills. Benefits and Package for a Sales Customer Service Advisor: Salary: 25,396.80 With Uncapped Commission and Average OTE of between 28,000 and 37,000 Hours: Monday - Saturday (Shift Pattern between 8am - 9pm) Contract Type: Temporary Location: Liverpool 28 Days Holiday including bank holidays Pension Scheme Opportunities for Career Progression Cycle to Work Scheme Employee Discounts Learning and Development Opportunities Key Responsibilities of a Sales Customer Service Advisor: Delivering exceptional service to our customers over the phone. Assisting with a wide range of enquiries, including billing questions, technical support for mobile and broadband, and general account management. Efficiently troubleshooting and resolving customer issues, always aiming for a first-contact resolution. Proactively identifying sales opportunities during customer interactions, such as recommending upgrades, cross-selling additional products (e.g., new lines, broadband solutions), and retaining customers who might be considering leaving. Achieving and exceeding sales, retention, and customer satisfaction targets. Clearly explaining complex product information and technical details to business customers. Key Skills and Experience of a Sales Customer Service Advisor: Exceptional communication skills: You're articulate, persuasive, empathetic, and can adapt your style to build rapport and effectively close sales. A strong sales aptitude and target-driven mentality: You're motivated by achieving goals and excited by the opportunity for uncapped earnings. Customer-focused mindset: While sales are key, you genuinely enjoy helping people and are committed to delivering a positive experience. Problem-solving abilities: You're adept at identifying issues and finding effective solutions, both for service and sales. Team player: You're collaborative and enjoy working as part of a supportive team that celebrates success. Previous experience in a customer service and/or sales role is highly desirable. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Retail Sales Assistants From £14+ per hour + Commission Flexible Shifts Brand Warriors and Tribe are proud to be the preferred staffing partners for an iconic global fragrance brand. As the festive season approaches, we're launching exciting in-store campaigns and sites in Boots Chester Foregate, Chester Broughton, Liverpool Aintree, Speke and New Mersey and we're seeking passionate, sales-savvy individuals to join our team. Retail Assistants - Role Are you obsessed with scent? Do you have a natural flair for connecting with people and helping them find their perfect fragrance? We're on the hunt for proactive and personable Fragrance Consultants / Sales Assistants / Brand Ambassadors / Retail Assistants / Beauty Advisors / Beauty Consultants to bring the magic of fragrance to life during the busiest time of year. Retail Assistants - Key Responsibilities Provide a welcoming, authentic customer service to consumers whilst traffic stopping, building rapport, and establishing their needs. Actively engage shoppers through traffic stopping and rapport building Learn and embody brand values and product expertise Assist customers in discovering their ideal fragrance Confidently close sales, hit targets, and upsell Support the wider team in a high-performing environment The Ideal Retail Assistant Passionate, ambitious and customer-focused Driven by results and sales success Passionate about fragrance and beauty (experience is a bonus, not a must!) Previous retail or sales experience preferred Positive, ambitious, and reliable Sales driven Retail Assistants - What we offer From £14+ per hour plus commission for your sales Flexible, ongoing shifts from now until end of December 2025 Upskilling in the art of premium fragrance sales & customer service A "scent-sational" work environment representing a world-renowned brand Be part of a team that values your energy, passion, and personality If you're looking to shine this festive season and represent a premium fragrance brand then we want to hear from you! Apply today to join the Tribe and make this festive season your most fragrant yet.
Oct 29, 2025
Contractor
Retail Sales Assistants From £14+ per hour + Commission Flexible Shifts Brand Warriors and Tribe are proud to be the preferred staffing partners for an iconic global fragrance brand. As the festive season approaches, we're launching exciting in-store campaigns and sites in Boots Chester Foregate, Chester Broughton, Liverpool Aintree, Speke and New Mersey and we're seeking passionate, sales-savvy individuals to join our team. Retail Assistants - Role Are you obsessed with scent? Do you have a natural flair for connecting with people and helping them find their perfect fragrance? We're on the hunt for proactive and personable Fragrance Consultants / Sales Assistants / Brand Ambassadors / Retail Assistants / Beauty Advisors / Beauty Consultants to bring the magic of fragrance to life during the busiest time of year. Retail Assistants - Key Responsibilities Provide a welcoming, authentic customer service to consumers whilst traffic stopping, building rapport, and establishing their needs. Actively engage shoppers through traffic stopping and rapport building Learn and embody brand values and product expertise Assist customers in discovering their ideal fragrance Confidently close sales, hit targets, and upsell Support the wider team in a high-performing environment The Ideal Retail Assistant Passionate, ambitious and customer-focused Driven by results and sales success Passionate about fragrance and beauty (experience is a bonus, not a must!) Previous retail or sales experience preferred Positive, ambitious, and reliable Sales driven Retail Assistants - What we offer From £14+ per hour plus commission for your sales Flexible, ongoing shifts from now until end of December 2025 Upskilling in the art of premium fragrance sales & customer service A "scent-sational" work environment representing a world-renowned brand Be part of a team that values your energy, passion, and personality If you're looking to shine this festive season and represent a premium fragrance brand then we want to hear from you! Apply today to join the Tribe and make this festive season your most fragrant yet.
Inbound Sales Advisor If you enjoy connecting with people and have a natural ability to build meaningful conversations, you might be the perfect fit for this Inbound Sales Advisor role. Red Recruitment are looking for resilient and target-driven individuals to join an exciting new team for a top UK brand. You'll be taking inbound calls from customers, solving their queries whilst helping them choose the right products and services. It's a fantastic opportunity to join a positive, fast-moving team making a meaningful impact. You don't need sales experience, just the motivation to hit targets and help customers change their lives for the better. You'll be given comprehensive training to make sure you're confident talking to customers about the products and services on offer, and identify the right opportunities to upsell. Benefits and Package for an Inbound Sales Advisor: Salary: 25,396.80 With Uncapped Commission and Average OTE between 28,000 and 37,000 Hours: Monday - Saturday (Shift Pattern between 8am - 9pm) Location: Birkenhead, Liverpool 28 Days Holiday including bank holidays Pension Scheme Opportunities for Career Progression Cycle to Work Scheme Employee Discounts Learning and Development Opportunities Key Responsibilities of an Inbound Sales Advisor: Delivering exceptional service to customers over the phone. Assisting with a wide range of enquiries, including billing questions, technical support for mobile and broadband, and general account management. Efficiently troubleshooting and resolving customer issues, always aiming for a first-contact resolution. Proactively identifying sales opportunities during customer interactions, such as recommending upgrades, cross-selling additional products (e.g., new lines, broadband solutions), and retaining customers who might be considering leaving. Achieving and exceeding sales, retention, and customer satisfaction targets. Clearly explaining complex product information and technical details to business customers. Key Skills and Experience of an Inbound Sales Advisor: Exceptional communication skills: You're articulate, persuasive, empathetic, and can adapt your style to build rapport and effectively close sales. A strong sales aptitude and target-driven mentality: You're motivated by achieving goals and excited by the opportunity for uncapped earnings. Customer-focused mindset: While sales are key, you genuinely enjoy helping people and are committed to delivering a positive experience. Problem-solving abilities: You're adept at identifying issues and finding effective solutions, both for service and sales. Team player: You're collaborative and enjoy working as part of a supportive team that celebrates success. Previous experience in a customer service and/or sales role is highly desirable. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Oct 29, 2025
Full time
Inbound Sales Advisor If you enjoy connecting with people and have a natural ability to build meaningful conversations, you might be the perfect fit for this Inbound Sales Advisor role. Red Recruitment are looking for resilient and target-driven individuals to join an exciting new team for a top UK brand. You'll be taking inbound calls from customers, solving their queries whilst helping them choose the right products and services. It's a fantastic opportunity to join a positive, fast-moving team making a meaningful impact. You don't need sales experience, just the motivation to hit targets and help customers change their lives for the better. You'll be given comprehensive training to make sure you're confident talking to customers about the products and services on offer, and identify the right opportunities to upsell. Benefits and Package for an Inbound Sales Advisor: Salary: 25,396.80 With Uncapped Commission and Average OTE between 28,000 and 37,000 Hours: Monday - Saturday (Shift Pattern between 8am - 9pm) Location: Birkenhead, Liverpool 28 Days Holiday including bank holidays Pension Scheme Opportunities for Career Progression Cycle to Work Scheme Employee Discounts Learning and Development Opportunities Key Responsibilities of an Inbound Sales Advisor: Delivering exceptional service to customers over the phone. Assisting with a wide range of enquiries, including billing questions, technical support for mobile and broadband, and general account management. Efficiently troubleshooting and resolving customer issues, always aiming for a first-contact resolution. Proactively identifying sales opportunities during customer interactions, such as recommending upgrades, cross-selling additional products (e.g., new lines, broadband solutions), and retaining customers who might be considering leaving. Achieving and exceeding sales, retention, and customer satisfaction targets. Clearly explaining complex product information and technical details to business customers. Key Skills and Experience of an Inbound Sales Advisor: Exceptional communication skills: You're articulate, persuasive, empathetic, and can adapt your style to build rapport and effectively close sales. A strong sales aptitude and target-driven mentality: You're motivated by achieving goals and excited by the opportunity for uncapped earnings. Customer-focused mindset: While sales are key, you genuinely enjoy helping people and are committed to delivering a positive experience. Problem-solving abilities: You're adept at identifying issues and finding effective solutions, both for service and sales. Team player: You're collaborative and enjoy working as part of a supportive team that celebrates success. Previous experience in a customer service and/or sales role is highly desirable. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Trainee Mortgage Advisor Countrywide Mortgage Services are looking for a Qualified Trainee Mortgage and Protection Advisor to join them in Liverpool. OTE £35k We are looking for an exceptional person who has the skills, attributes and drive to improve our customers' experience throughout the mortgage process. You will need to be adaptable, self-motivated and comfortable working in a fast-paced, target driven environment. What can we offer you as our Trainee Mortgage and Protection Advisor: Competitive Salary OTE £35k Superb training and development programme Uncapped commission Leads generated from our colleagues in Estate Agency Quality and Loyalty Bonus Group Discounts on Property Services. Transparent and fair progression structure Highly skilled and experienced management team Central Admin Support and agile IT tools to help you succeed Supportive encouraging and rewarding environment - We invest in you! All expense paid trips for top achievers Main responsibilities of a Trainee Mortgage and Protection Advisor Building relationships with the Estate Agency teams in order to provide training and support. Attracting new customers and business, whilst being motivated to achieve professional goals within a result-driven environment. Being able to walk our customers through the entire mortgage service process, including providing advice on a range of products and services to meet customer needs. Taking part in regular branch meetings to discuss best practice and build lasting relationships. Skills and experience required to be a successful Trainee Mortgage and Protection Advisor Hold CeMap or industry equivalent qualification. Able to generate new business in a target driven environment. Outstanding customer care / customer service experience. Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills. IT literate (MS Office, internet, email systems). A Full UK driving license and access to your own vehicle. Countrywide Mortgage Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. MS02622
Oct 29, 2025
Full time
Trainee Mortgage Advisor Countrywide Mortgage Services are looking for a Qualified Trainee Mortgage and Protection Advisor to join them in Liverpool. OTE £35k We are looking for an exceptional person who has the skills, attributes and drive to improve our customers' experience throughout the mortgage process. You will need to be adaptable, self-motivated and comfortable working in a fast-paced, target driven environment. What can we offer you as our Trainee Mortgage and Protection Advisor: Competitive Salary OTE £35k Superb training and development programme Uncapped commission Leads generated from our colleagues in Estate Agency Quality and Loyalty Bonus Group Discounts on Property Services. Transparent and fair progression structure Highly skilled and experienced management team Central Admin Support and agile IT tools to help you succeed Supportive encouraging and rewarding environment - We invest in you! All expense paid trips for top achievers Main responsibilities of a Trainee Mortgage and Protection Advisor Building relationships with the Estate Agency teams in order to provide training and support. Attracting new customers and business, whilst being motivated to achieve professional goals within a result-driven environment. Being able to walk our customers through the entire mortgage service process, including providing advice on a range of products and services to meet customer needs. Taking part in regular branch meetings to discuss best practice and build lasting relationships. Skills and experience required to be a successful Trainee Mortgage and Protection Advisor Hold CeMap or industry equivalent qualification. Able to generate new business in a target driven environment. Outstanding customer care / customer service experience. Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills. IT literate (MS Office, internet, email systems). A Full UK driving license and access to your own vehicle. Countrywide Mortgage Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. MS02622
Job Title: Sales Agent Location: Manchester (M12) Salary: 25,877 - 27,515, plus up to 2000 per annum performance bonus Job Type : Permanent, Full-time At Acorn Insurance we offer a clear salary progression track from day one. We are passionate about collaborative working, help our new colleagues settle quickly within the office whilst continuing to build our fantastic culture and focusing on personal development. A starting salary of 25,877 per annum with 1000 KPI bonus After 6 months upon successfully passing probation, you will receive an uplift of 565 taking your salary to 26,442 per annum and an increase in KPI bonus to 1500 per annum After 12 months service you will be eligible for a 2000 KPI related bonus per annum and salary of 27,515 About the role: Quoting and closing new business enquiries Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner About you: Clear and effective communication skills Ability to assist with clients of all ages and backgrounds Excellent organisational skills and ability to prioritise work Strong literacy & numeracy skills Ability to develop relationships from scratch Excellent telephone manner About us At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process - or once you're part of the team - just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Account Manager, Business Development, Insurance Sales, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Customer Service Agent, Customer Service Assistant will all be considered.
Oct 27, 2025
Full time
Job Title: Sales Agent Location: Manchester (M12) Salary: 25,877 - 27,515, plus up to 2000 per annum performance bonus Job Type : Permanent, Full-time At Acorn Insurance we offer a clear salary progression track from day one. We are passionate about collaborative working, help our new colleagues settle quickly within the office whilst continuing to build our fantastic culture and focusing on personal development. A starting salary of 25,877 per annum with 1000 KPI bonus After 6 months upon successfully passing probation, you will receive an uplift of 565 taking your salary to 26,442 per annum and an increase in KPI bonus to 1500 per annum After 12 months service you will be eligible for a 2000 KPI related bonus per annum and salary of 27,515 About the role: Quoting and closing new business enquiries Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner About you: Clear and effective communication skills Ability to assist with clients of all ages and backgrounds Excellent organisational skills and ability to prioritise work Strong literacy & numeracy skills Ability to develop relationships from scratch Excellent telephone manner About us At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process - or once you're part of the team - just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Account Manager, Business Development, Insurance Sales, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Customer Service Agent, Customer Service Assistant will all be considered.
Job Title: Sales Agent Location: West London (Uxbridge, UB10) Salary: 25,877 - 27,515, plus up to 2000 per annum performance bonus Job Type : Permanent, Full-time At Acorn Insurance we offer a clear salary progression track from day one. We are passionate about collaborative working, help our new colleagues settle quickly within the office whilst continuing to build our fantastic culture and focusing on personal development. A starting salary of 25,877 per annum with 1000 KPI bonus After 6 months upon successfully passing probation, you will receive an uplift of 565 taking your salary to 26,442 per annum and an increase in KPI bonus to 1500 per annum After 12 months service you will be eligible for a 2000 KPI related bonus per annum and salary of 27,515 About the role: Quoting and closing new business enquiries Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner About you: Clear and effective communication skills Ability to assist with clients of all ages and backgrounds Excellent organisational skills and ability to prioritise work Strong literacy & numeracy skills Ability to develop relationships from scratch Excellent telephone manner About us At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process - or once you're part of the team - just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Account Manager, Business Development, Insurance Sales, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Customer Service Agent, Customer Service Assistant will all be considered.
Oct 27, 2025
Full time
Job Title: Sales Agent Location: West London (Uxbridge, UB10) Salary: 25,877 - 27,515, plus up to 2000 per annum performance bonus Job Type : Permanent, Full-time At Acorn Insurance we offer a clear salary progression track from day one. We are passionate about collaborative working, help our new colleagues settle quickly within the office whilst continuing to build our fantastic culture and focusing on personal development. A starting salary of 25,877 per annum with 1000 KPI bonus After 6 months upon successfully passing probation, you will receive an uplift of 565 taking your salary to 26,442 per annum and an increase in KPI bonus to 1500 per annum After 12 months service you will be eligible for a 2000 KPI related bonus per annum and salary of 27,515 About the role: Quoting and closing new business enquiries Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner About you: Clear and effective communication skills Ability to assist with clients of all ages and backgrounds Excellent organisational skills and ability to prioritise work Strong literacy & numeracy skills Ability to develop relationships from scratch Excellent telephone manner About us At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process - or once you're part of the team - just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Account Manager, Business Development, Insurance Sales, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Customer Service Agent, Customer Service Assistant will all be considered.
Job Title: Sales Agent Location: Birmingham (B13) Salary: 25,877 - 27,515, plus up to 2000 per annum performance bonus Job Type : Permanent, Full-time At Acorn Insurance we offer a clear salary progression track from day one. We are passionate about collaborative working, help our new colleagues settle quickly within the office whilst continuing to build our fantastic culture and focusing on personal development. A starting salary of 25,877 per annum with 1000 KPI bonus After 6 months upon successfully passing probation, you will receive an uplift of 565 taking your salary to 26,442 per annum and an increase in KPI bonus to 1500 per annum After 12 months service you will be eligible for a 2000 KPI related bonus per annum and salary of 27,515 About the role: Quoting and closing new business enquiries Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner About you: Clear and effective communication skills Ability to assist with clients of all ages and backgrounds Excellent organisational skills and ability to prioritise work Strong literacy & numeracy skills Ability to develop relationships from scratch Excellent telephone manner About us At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process - or once you're part of the team - just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Account Manager, Business Development, Insurance Sales, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Customer Service Agent, Customer Service Assistant will all be considered.
Oct 27, 2025
Full time
Job Title: Sales Agent Location: Birmingham (B13) Salary: 25,877 - 27,515, plus up to 2000 per annum performance bonus Job Type : Permanent, Full-time At Acorn Insurance we offer a clear salary progression track from day one. We are passionate about collaborative working, help our new colleagues settle quickly within the office whilst continuing to build our fantastic culture and focusing on personal development. A starting salary of 25,877 per annum with 1000 KPI bonus After 6 months upon successfully passing probation, you will receive an uplift of 565 taking your salary to 26,442 per annum and an increase in KPI bonus to 1500 per annum After 12 months service you will be eligible for a 2000 KPI related bonus per annum and salary of 27,515 About the role: Quoting and closing new business enquiries Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner About you: Clear and effective communication skills Ability to assist with clients of all ages and backgrounds Excellent organisational skills and ability to prioritise work Strong literacy & numeracy skills Ability to develop relationships from scratch Excellent telephone manner About us At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process - or once you're part of the team - just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Account Manager, Business Development, Insurance Sales, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Customer Service Agent, Customer Service Assistant will all be considered.
Job Title: Sales Agent Location: East London (E1, Stepney Green) Salary: 15,532 - 16,509, plus up to 1200 per annum performance bonus (FTE 25,887 - 27,515) Job Type : Permanent, Part Time - 22.5 hours per week At Acorn Insurance we offer a clear salary progression track from day one. We are passionate about collaborative working, help our new colleagues settle quickly within the office whilst continuing to build our fantastic culture and focusing on personal development. A starting salary of 15,532 per annum with 600 KPI bonus After 6 months upon successfully passing probation, you will receive an uplift of 333 taking your salary to 15,865 per annum and an increase in KPI bonus to 900 per annum After 12 months service you will be eligible for a 1200 KPI related bonus per annum and salary of 16,509 About the role: Quoting and closing new business enquiries Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner About you: Clear and effective communication skills Ability to assist with clients of all ages and backgrounds Excellent organisational skills and ability to prioritise work Strong literacy & numeracy skills Ability to develop relationships from scratch Excellent telephone manner About us At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: Up to 35 days' holiday (including bank holidays) pro rata based on working hours with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process - or once you're part of the team - just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Account Manager, Business Development, Insurance Sales, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Customer Service Agent, Customer Service Assistant will all be considered.
Oct 27, 2025
Full time
Job Title: Sales Agent Location: East London (E1, Stepney Green) Salary: 15,532 - 16,509, plus up to 1200 per annum performance bonus (FTE 25,887 - 27,515) Job Type : Permanent, Part Time - 22.5 hours per week At Acorn Insurance we offer a clear salary progression track from day one. We are passionate about collaborative working, help our new colleagues settle quickly within the office whilst continuing to build our fantastic culture and focusing on personal development. A starting salary of 15,532 per annum with 600 KPI bonus After 6 months upon successfully passing probation, you will receive an uplift of 333 taking your salary to 15,865 per annum and an increase in KPI bonus to 900 per annum After 12 months service you will be eligible for a 1200 KPI related bonus per annum and salary of 16,509 About the role: Quoting and closing new business enquiries Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner About you: Clear and effective communication skills Ability to assist with clients of all ages and backgrounds Excellent organisational skills and ability to prioritise work Strong literacy & numeracy skills Ability to develop relationships from scratch Excellent telephone manner About us At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: Up to 35 days' holiday (including bank holidays) pro rata based on working hours with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process - or once you're part of the team - just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Account Manager, Business Development, Insurance Sales, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Customer Service Agent, Customer Service Assistant will all be considered.
Job Description Countrywide Mortgage Services are looking for a Mortgage and Protection Advisor to join them in Liverpool. OTE £60k We are looking for an exceptional person who has the skills, attributes and drive to improve our customers' experience throughout the mortgage process.You will need to be adaptable, self-motivated and comfortable working in a fast-paced, target driven environment. What can we offer you as our Mortgage and Protection Advisor Competitive Salary OTE £60k Superb training and development programme Uncapped commission Leads generated from our colleagues in Estate Agency Quality and Loyalty Bonus Group Discounts on Property Services Transparent and fair progression structure Highly skilled and experienced management team Central Admin Support and agile IT tools to help you succeed Supportive encouraging and rewarding environment - We invest in you! All expense paid trips for top achievers Main responsibilities: Building relationships with the Estate Agency teams in order to provide training and support. Attracting new customers and business, whilst being motivated to achieve professional goals within a result-driven environment. Being able to walk our customers through the entire mortgage service process, including providing advice on a range of products and services to meet customer needs. Taking part in regular branch meetings to discuss best practice and build lasting relationships. Skills and experience required: Full CeMAP or industry equivalent qualification Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving license and access to your own vehicle Countrywide Mortgage Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.MS02724
Oct 26, 2025
Full time
Job Description Countrywide Mortgage Services are looking for a Mortgage and Protection Advisor to join them in Liverpool. OTE £60k We are looking for an exceptional person who has the skills, attributes and drive to improve our customers' experience throughout the mortgage process.You will need to be adaptable, self-motivated and comfortable working in a fast-paced, target driven environment. What can we offer you as our Mortgage and Protection Advisor Competitive Salary OTE £60k Superb training and development programme Uncapped commission Leads generated from our colleagues in Estate Agency Quality and Loyalty Bonus Group Discounts on Property Services Transparent and fair progression structure Highly skilled and experienced management team Central Admin Support and agile IT tools to help you succeed Supportive encouraging and rewarding environment - We invest in you! All expense paid trips for top achievers Main responsibilities: Building relationships with the Estate Agency teams in order to provide training and support. Attracting new customers and business, whilst being motivated to achieve professional goals within a result-driven environment. Being able to walk our customers through the entire mortgage service process, including providing advice on a range of products and services to meet customer needs. Taking part in regular branch meetings to discuss best practice and build lasting relationships. Skills and experience required: Full CeMAP or industry equivalent qualification Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving license and access to your own vehicle Countrywide Mortgage Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.MS02724
Business Managers, Do you want to work with a great sports brand, with an enviable model range? Working in a thriving dealership? Earning a fabulous salary of £60,000+ OTE with a company car. With ALTERNATE WEEKEND WORKING. If so The Recruitment Solution are working with a large, well-respected and rapidly growing dealership group who are looking to recruit an experienced, enthusiastic, competitive and driven Business Manager to join their busy showroom team in the Liverpool area. This is an excellent opportunity to join this successful dealership and you will utilise all your experience to help take the sales performance to the next level and as reward earn a fantastic salary. You will need to be currently working within a franchised dealership in a Sales Controller / Business Manager or Transaction Manager role. Why Apply for this Business Manager vacancy? •This is a fantastic dealer group with a well-respected reputation •Join one of the brands of the moment •Be able to have a genuine input into the running of your team and their development •Excellent manufacturer relationship and support with a great salary package! Business Manager Requirements •To stack and control the deals with Sales Executives •To help the Sales Executives manage their diaries and incoming leads •To drive prospecting with the Sales Executives •You will work closely with the management team to help drive profit, sales and customer satisfaction to new levels To find out more or to apply for this vacancy you can email (url removed) or call the office on (phone number removed). Alternatively, why not message or WhatsApp Daniel Walton directly today on (phone number removed). We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Oct 23, 2025
Full time
Business Managers, Do you want to work with a great sports brand, with an enviable model range? Working in a thriving dealership? Earning a fabulous salary of £60,000+ OTE with a company car. With ALTERNATE WEEKEND WORKING. If so The Recruitment Solution are working with a large, well-respected and rapidly growing dealership group who are looking to recruit an experienced, enthusiastic, competitive and driven Business Manager to join their busy showroom team in the Liverpool area. This is an excellent opportunity to join this successful dealership and you will utilise all your experience to help take the sales performance to the next level and as reward earn a fantastic salary. You will need to be currently working within a franchised dealership in a Sales Controller / Business Manager or Transaction Manager role. Why Apply for this Business Manager vacancy? •This is a fantastic dealer group with a well-respected reputation •Join one of the brands of the moment •Be able to have a genuine input into the running of your team and their development •Excellent manufacturer relationship and support with a great salary package! Business Manager Requirements •To stack and control the deals with Sales Executives •To help the Sales Executives manage their diaries and incoming leads •To drive prospecting with the Sales Executives •You will work closely with the management team to help drive profit, sales and customer satisfaction to new levels To find out more or to apply for this vacancy you can email (url removed) or call the office on (phone number removed). Alternatively, why not message or WhatsApp Daniel Walton directly today on (phone number removed). We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
A dynamic and customer-focused Claims and Compensation company is seeking a Call Centre Sales Team Leader to be part of building and forming a new team with their business. The Call Centre Sales Team Leader will be responsible for driving sales performance and motivating a team of call centre sales advisors to exceed revenue targets click apply for full job details
Oct 08, 2025
Full time
A dynamic and customer-focused Claims and Compensation company is seeking a Call Centre Sales Team Leader to be part of building and forming a new team with their business. The Call Centre Sales Team Leader will be responsible for driving sales performance and motivating a team of call centre sales advisors to exceed revenue targets click apply for full job details
Parts Advisor Luxury Main Dealer Ellesmere Port Salary: Up to £34,000 + Excellent Benefits + Career Progression Are you an experienced Parts Advisor with main dealer experience looking to take the next step in your career? This is a fantastic opportunity to join a prestigious luxury main dealer in Ellesmere Port, working for one of the best companies to work for in the UK automotive industry. We are looking for a motivated and customer-focused Parts Advisor to become a key part of a successful aftersales team. With industry-leading training, outstanding benefits, and genuine career progression opportunities, this role is perfect for someone who wants to build a long-term career in the motor trade. The Role Parts Advisor Working within a busy main dealer parts department Supplying parts to workshop technicians, service advisors and retail customers Handling incoming enquiries by phone, email and in person Maintaining stock control and ensuring accurate parts ordering Delivering excellent customer service at all times Meeting sales targets and contributing to departmental growth About You Previous main dealer experience is essential Strong knowledge of vehicle parts and automotive systems Excellent communication and organisational skills IT literate with experience using dealer management systems (DMS) A proactive, customer-focused approach and a genuine passion for the motor trade Salary & Benefits Basic salary up to £34,000 (dependent on experience) Luxury brand training & development Clear career progression opportunities within the group Company discounts & staff benefits Supportive and professional working environment Working for one of the UK s most respected automotive employers Why Join? This is more than just a job it s an opportunity to join a world-class dealer group that values its employees and rewards hard work. The company is recognised as one of the best employers in the automotive industry, offering security, stability, and an excellent work-life balance. Location This Parts Advisor role is based in Ellesmere Port and is commutable from Chester, Liverpool, Wirral, Runcorn, North Wales, and surrounding areas.
Sep 23, 2025
Full time
Parts Advisor Luxury Main Dealer Ellesmere Port Salary: Up to £34,000 + Excellent Benefits + Career Progression Are you an experienced Parts Advisor with main dealer experience looking to take the next step in your career? This is a fantastic opportunity to join a prestigious luxury main dealer in Ellesmere Port, working for one of the best companies to work for in the UK automotive industry. We are looking for a motivated and customer-focused Parts Advisor to become a key part of a successful aftersales team. With industry-leading training, outstanding benefits, and genuine career progression opportunities, this role is perfect for someone who wants to build a long-term career in the motor trade. The Role Parts Advisor Working within a busy main dealer parts department Supplying parts to workshop technicians, service advisors and retail customers Handling incoming enquiries by phone, email and in person Maintaining stock control and ensuring accurate parts ordering Delivering excellent customer service at all times Meeting sales targets and contributing to departmental growth About You Previous main dealer experience is essential Strong knowledge of vehicle parts and automotive systems Excellent communication and organisational skills IT literate with experience using dealer management systems (DMS) A proactive, customer-focused approach and a genuine passion for the motor trade Salary & Benefits Basic salary up to £34,000 (dependent on experience) Luxury brand training & development Clear career progression opportunities within the group Company discounts & staff benefits Supportive and professional working environment Working for one of the UK s most respected automotive employers Why Join? This is more than just a job it s an opportunity to join a world-class dealer group that values its employees and rewards hard work. The company is recognised as one of the best employers in the automotive industry, offering security, stability, and an excellent work-life balance. Location This Parts Advisor role is based in Ellesmere Port and is commutable from Chester, Liverpool, Wirral, Runcorn, North Wales, and surrounding areas.
