Operations Manager - Charity Sector

Operations Manager The Road Victims Trust

Location: Kempston (Hybrid working considered)

Salary: £35,000 per annum

Hours: Full-time, 37.5 hours per week (this may involve occasional out of hours (evenings/ weekends) in support of community fundraising events)

Contract: Fixed Term 12 months

About Us

The Road Victims Trust (RVT) provides free, specialist emotional and practical support to people affected by fatal and life-changing road collisions across Bedfordshire, Cambridgeshire, and Hertfordshire. Each year, our small but dedicated team and cohort of over 70 trained volunteer Counsellors provide life-changing support to hundreds of individuals and families coping with grief, trauma, and loss.

Following a period of significant operational change, we are seeking a dynamic, highly organised Operations Manager to strengthen our internal systems, ensure compliance, and provide essential resilience to the organisation.

The Role

Reporting directly to the Chief Executive, you will play a key role in ensuring the smooth and efficient running of the Trust s day-to-day operations. You ll manage HR processes, oversee leave and TOIL systems, coordinate policy reviews, lead procurement (IT, insurance, mobile contracts, etc.), and support internal governance and compliance.

You ll also provide vital assistance across other functions, including non-clinical training coordination and event support for our growing fundraising activity. Working closely with the CEO, Clinical Lead, and admin team, you ll be central to embedding consistency, accountability, and efficiency across the charity.

What We Need

Essential:

• Proven experience in operations or office management.
• Strong organisational skills.
• HR administration and policy management experience.
• Excellent written, verbal, and interpersonal communication skills.
• IT literacy including Microsoft 365 and database systems.
• Ability to handle confidential information with discretion.

Desirable:

• Experience in the charity or counselling sector.
• Understanding/awareness of trauma-informed working.
• Experience supporting fundraising or volunteer coordination.
• Knowledge of charity governance and compliance.
• Understanding of CRM systems and data protection.

Are You A Good Fit

This role will suit a flexible, proactive individual who thrives on variety and wants to make a genuine difference.

To apply and start supporting this great charity submit your CV now.