Digital Commerce Delivery Lead

Overview

PRM is crafting a next-generation, headless eCommerce platform, engineered on proven, best-in-class technologies to deliver speed, agility, and scale. We ve got big ambitions and we re looking for a hands-on delivery lead to run high-impact eCommerce projects end to end. Initially this will be a fixed-term contract for 9 months.

You ll sit between business teams and technology partners, making sure we define the right requirements, build the right thing, and land it in the business in a way people use. Typical projects include implementing new platforms (e.g. PIM / DAM), improving how we manage and publish product data, integrating new systems into our eCommerce stack, rolling out new processes for digital trading and content, and supporting CRM / customer data initiatives.

This is not a pure project manager role and not a pure business analyst role. It s both.

We are ideally looking for someone who has successfully delivered at least one PIM implementation in a retail / eCommerce environment.

Key Responsibilities:

Deliver strategic eCommerce projects

• Lead end-to-end delivery of key digital and eCommerce initiatives, from discovery and requirements through build, test, launch and post-launch adoption.
• Own the day-to-day project plan, RAID, scope, and stakeholder comms across multiple workstreams (content, product data, trading, CRM, marketing, tech, suppliers).
• Coordinate internal teams and external suppliers / implementation partners to keep deliverables aligned, on time and in scope.
• Support planning and delivery of other digital capability projects such as CRM improvements (customer data, segmentation, campaign enablement, single customer view).

Translate business needs into workable solutions

• Capture, structure and prioritise business requirements from teams such as eCommerce trading, merchandising, product data, content, marketing, CRM and customer experience.
• Turn those requirements into clear functional specs and acceptance criteria that can be delivered by technical teams or third parties.
• Work with technical teams to shape integration requirements, data flows and configuration needs across platforms (eCommerce platform, CMS, ERP, PIM, DAM, CRM/marketing tools, etc.).

Product data, PIM and content operations

• For PIM / product data projects: define data models, attributes, taxonomy, enrichment rules and workflows to ensure we can produce complete, accurate, web-ready product information at scale.
• Oversee supplier onboarding for product data and digital assets: understand what data suppliers can provide, assess data quality and identify automation opportunities to ingest that data.
• Support setup and governance of digital assets (images, video, documents) in a DAM, ensuring assets are enriched, approved and available for use across channels.

Process, governance and change

• Design and document new business processes for product data, content enrichment, approvals, publishing, and ongoing maintenance and, where relevant, customer/CRM processes like data capture, consent, segmentation and campaign briefing.
• Define ownership, handoffs and SLAs to make sure new ways of working actually stick after go-live.
• Support training, comms, and handover so that operational teams can run the new process without heavy technical support.

Vendor and partner management

• Act as the day-to-day point of contact for external partners (PIM/DAM vendor, CRM/marketing tech partner, systems integrator, agency, or other delivery partner).
• Hold suppliers accountable for delivery quality, scope, and timelines.
• Challenge solutions that won t scale or don t meet requirements.

Essential required skills & experience:

Led or been the primary BA / PM on at least one end-to-end PIM implementation in a retail or eCommerce environment.

5+ years experience working in eCommerce / digital retail environments (this could include product data, site operations, trading, content, CRM/loyalty, platform rollout, or similar).

2+ years hands-on project management / delivery experience running digital / data / platform change.

Demonstrable experience delivering at least one project with significant systems integration work (APIs, data mapping, syndication to front-end systems, customer data flows, etc.).

5+ years experience defining and managing requirements (business process requirements and technical / integration requirements).

Strong business analysis skills: stakeholder workshops, process mapping, gap analysis, converting pain points into actionable requirements.

Experience modelling and documenting business processes (BPMN or similar).

Track record of supplier / vendor management (scope, commercials, delivery quality).

A technical background. You should be comfortable communicating complex technical requirements with developers.

Strong communication skills able to explain technical/structural topics (taxonomy, governance, workflow, data ownership, customer data handling) in plain language to non-technical stakeholders.

Desirable / Nice to Have:

Experience delivering or contributing to the rollout of a DAM solution.

Experience supporting or delivering CRM / customer data / marketing automation initiatives (e.g. segmentation, personalisation, campaign tooling).

Experience with any of the following products Magento (adobe Commerce), Algolia or Strapi.

Familiarity with requirement / delivery tooling such as Jira, Azure DevOps, or similar.

Confident using lightweight planning / task management tools such as Microsoft Planner (Plan 1).

Experience working with product data flows in a B2B context (supplier onboarding, partner feeds, marketplace syndication, etc.).

Hands-on exposure to a PIM platform such as Perfion, Pimberly, Akeneo, inRiver, Salsify etc.

Understanding of digital asset workflows (usage rights, versioning, naming conventions, asset lifecycle).

Exposure to Agile delivery methods like XP, Kanban or Scrum.

About you:

You re comfortable being the grown-up in the room for delivery you keep everyone aligned and you spot risk early.

You like fixing messy process and unclear ownership.

You re practical. You care less about the slide deck and more about Will this data/customer record/content actually land in the right place every time?

You re credible with business users and with technical teams, and you can speak enough of both languages to keep things moving.