Reservations Manager - Crowne Plaza Docklands

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey

OUR HOTEL

Nestled in the vibrant heart of East London's Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.

Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you're looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over 1000 per year

And much much more!

A DAY IN THE LIFE OF A RESERVATIONS MANAGER AT CROWNE PLAZA DOCKLANDS

What you'll be doing

Reporting to the Revenue Manager, you can expect your working day to include the following.

As Reservations Manager you must be self-motivated and be an inspirational leader, who believes in delivering the best possible standards in guest service, continually leading your team by example. The role requires excellent interpersonal skills to handle guest complaints and providing departmental performance.

Your key areas responsibility will include:

• To head up the reservations team in achieving the monthly revenue targets.
• To be involved in the larger Groups Enquiries and take the appropriate follow up action necessary to convert this to a 'sale' and offering a personal service as per the standard operating procedures.
• Liaise with Revenue manager & Director of Sales to optimise revenue potential for the hotel
• As a member of the Revenue Team maximise conversion and revenue for rooms and meeting room sales
• To be involved in sales activities if required, to ensure the successful launch and continued business success of the hotel
• To ensure a smooth operation of the Revenue Department and liaise with Operations to ensure all bookings operate efficiently and to customer satisfaction.
• To supervise the Reservations team on their day-to-day jobs.
• To report to the Revenue Manager regarding day to day running of the department
• To assist Revenue Manager with daily/weekly/monthly reporting and any follow up actions required.
• To attend regular morning team briefings and keep the department up to date of pertinent information regarding the day-to-day operation of the hotel.
• To attend regular HOD meetings and team away days.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements

To succeed in the role of Reservations Manager, you will need the following qualities and skills.

The ideal candidate is an individual who cares about providing excellent service to our guests and who can use their intuition and creativity to deliver a wonderous experience for everyone. Communicate well with others, has excellent customer focus, organisation and methodical approach is paramount with this role for the team and the hotel to be successful. As 'Reservations Manager' you'll be a passionate leader with the ability to motivate and support your team in order to exceed your commercial goals. Has good knowledge about hotel reservations/revenue, a good understanding of versatility and the ability to apply this competence on the role. Proficient level of IT systems, you'll be commercially minded, innovative and have high expectations of yourself and others. You'll demonstrate your passion by bringing new ideas to the table, delivering on your promises, and engaging positively with those around you. Experience within a similar environment is preferable.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact