Operations Manager

About Diversity Role Models

Diversity Role Models is a dynamic charity whose vision is a world where everyone embraces diversity and can thrive. Our mission is to end bullying based on sexual orientation and gender identity in schools and promote understanding and acceptance of broader individual differences. Collaboratively, we re determined to create inclusive learning environments where young people know they are valued and supported, regardless of their differences.

Our experienced team of educators and inspiring volunteer Role Models deliver in-person and online workshops for students in schools and colleges. Using pioneering educational content underpinned by the power of storytelling, we speak openly about lived experiences of difference and bullying. Our volunteer role models are at the heart of our delivery. They share their journeys towards living happy and fulfilling lives to inspire others.

Since our formation in 2011, we have worked directly with 1,000+ schools in the UK. We have delivered workshops to 275,000+ young people and trained 25,000+ school staff members.

About the Role

We are seeking a capable, motivated Operations Manager to lead on the effective running of our charity s systems and operations. This role is pivotal in ensuring our work remains efficient, financially sustainable, and aligned with our strategic goals.

Working closely with the Chief Executive Officer and Leadership Team, you will oversee the smooth functioning of our internal systems including finance, CRM, IT, and communications while supporting fundraising processes and continuous improvement across the organisation.

This position will suit an organised, analytical, and values-driven professional who enjoys making systems work smarter and supporting teams to deliver impact.

Key Responsibilities

1. Leading Our Operations: Accountable for the smooth operational running of our Operational, HR and Financial Systems, including Salesforce, and identifying operational risks that could affect the charity s mission. Your proactive approach will help us stay on track and keep making a difference.

2. Supporting Our Fundraising: Work closely with other members of the Leadership Team to identify fundraising opportunities, support with bid writing, and take responsibility for individual giving, managing our fundraising CRM, Donorfy.

3. Supporting Change: Accountable for managing transitional change programmes across the organisation in respect to operational processes and procedures. Help our team adapt to new processes and procedures by providing guidance, training, and resources.

4. Financial Oversight: Understand the revenues and expenses of the charity in order to promote operational efficiency while managing cashflow risks. Whilst this role doesn t require advanced experience in accounting or bookkeeping, the holder will take responsibility for day-to-day finance processes, including invoicing, account reconciliation on our account software Xero, and monthly financial reporting, as well as working alongside our external accountant.

5. Communications and IT Fluency: Oversee systems supporting communications and marketing, including our social media platforms and website, ensuring effective collaboration with our external partners.

6. Always Improving: Foster a culture of continuous improvement by seeking feedback and making adjustments along the way. By learning from our experiences, we'll keep getting better at what we do.

7. Modelling Our Values: Lead by example and uphold the values of Diversity Role Models. Your dedication to diversity, inclusivity, and compassion will inspire others to do the same.

8. Flexibility and Collaboration: While the accountabilities outlined above are important, we understand that flexibility is key in a dynamic work environment. We re a close-knit team, and we're always ready to pitch in and support each other wherever needed.

Relevant Skills & Experience

• Demonstrated experience in successfully leading projects and driving operational excellence, ideally within the nonprofit, education, or social impact sectors.

• Strong analytical skills with the ability to identify inefficiencies, analyse data, and develop data-driven solutions.

• Excellent organisational and multitasking skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.

• Strong communication and interpersonal skills, with the ability to interact professionally with diverse stakeholders and external partners.

• Comfortable managing day-to-day financial processes, including budgeting, expense tracking, and financial reporting.

• Strong understanding of IT systems and CRMs, ideally Salesforce, and experience of leading on their administration and maintenance.

• Commitment to diversity, inclusion, and social impact, with a passion for promoting positive change in the education sector.