Are you an ambitious retail professional ready to take the next step in your career? We're looking for a driven Assistant Manager to join one of the UK's fastest-growing value retailers. With a reputation for unbeatable customer service, career progression, and store expansion, now's the time to be part of something big. About the Role As Assistant Manager, you'll support the Store Manager and lead a high-performing team in a fast-paced, high-volume retail environment. Your role will focus on people leadership, performance management, and operational excellence - with clear progression opportunities into Store Management. Key Responsibilities Take ownership of a department and step up as Duty Manager when required Support the Store Manager in delivering KPIs: sales, shrinkage, and wage control Drive exceptional customer service and team engagement Oversee stock control, merchandising, and compliance standards Ensure Health & Safety procedures are always followed Analyse store data to identify areas for improvement and growth What We're Looking For Proven experience as an Assistant Manager (or similar level) in a fast-paced retail environment A hands-on leader who thrives on the shop floor and motivates others Strong organisational and communication skills Passionate about customer service and hitting targets Proactive and eager to develop into a future Store Manager Why Join Us? Competitive salary - up to £32,000 Fast-paced, exciting environment with genuine career progression Be part of a business that's expanding rapidly across the UK Make your mark and grow with a team that values people and performance Ready to take the next step in your retail career? Apply now and be part of our Farnborough success story. BBBH34802
Nov 01, 2025
Full time
Are you an ambitious retail professional ready to take the next step in your career? We're looking for a driven Assistant Manager to join one of the UK's fastest-growing value retailers. With a reputation for unbeatable customer service, career progression, and store expansion, now's the time to be part of something big. About the Role As Assistant Manager, you'll support the Store Manager and lead a high-performing team in a fast-paced, high-volume retail environment. Your role will focus on people leadership, performance management, and operational excellence - with clear progression opportunities into Store Management. Key Responsibilities Take ownership of a department and step up as Duty Manager when required Support the Store Manager in delivering KPIs: sales, shrinkage, and wage control Drive exceptional customer service and team engagement Oversee stock control, merchandising, and compliance standards Ensure Health & Safety procedures are always followed Analyse store data to identify areas for improvement and growth What We're Looking For Proven experience as an Assistant Manager (or similar level) in a fast-paced retail environment A hands-on leader who thrives on the shop floor and motivates others Strong organisational and communication skills Passionate about customer service and hitting targets Proactive and eager to develop into a future Store Manager Why Join Us? Competitive salary - up to £32,000 Fast-paced, exciting environment with genuine career progression Be part of a business that's expanding rapidly across the UK Make your mark and grow with a team that values people and performance Ready to take the next step in your retail career? Apply now and be part of our Farnborough success story. BBBH34802
We are recruiting an Accounts Coordinator for our client in Aberdeen, this is a 3-4 month role offering hybrid working. Managing the finance administration function of all company sites, to ensure the safe, compliant and commercially sound operation of the admin teams and processes Key responsibilities Overall management of company site administration in line with relevant health and safety, legal compliance, human resource, finance and operating procedures Supporting on-site operations manager in the overall management of waste acceptance, including the raising and provision of all relevant documentation/work instructions. Development and maintenance of good working relationships with all key site stakeholders through clear and transparent communication for delivery of onsite requirements in respect of: Document work & duty of care packs Dealing with waste non-conformances and reporting back to customers Dealing with new waste enquiries Handling inbound calls internal and external customers Communicating and coordinating with on and off-site teams Create invoice trackers, checking/ issuing invoices on timely basis Delivered waste data Request customer PO's/PO amendments Communicating with technical assessors regarding new waste items Preparation of month end accruals and coordinating with finance colleagues for month end reporting Ensure that all critical and relevant information is correctly recorded, right first time, within business standard workflows with process failures challenged including implementing appropriate corrective actions. Manage and develop all administration functions and support/development of office admin staff. Act as critical super user for internal processes and tracking systems/databases diving process and data efficiencies within the business. Deliver complete, accurate & timeous sales invoicing, "Right First Time", each month Desired Qualities / Qualifications English at Standard Grade (or equivalent) / Mathematics at Standard Grade (or equivalent) Accomplished in computer use and operating systems including MS Office Ability to focus on detail and complete administrative duties to tight deadlines Experience of and ability to work in a methodical, organised and systematic manner
Nov 01, 2025
Contractor
We are recruiting an Accounts Coordinator for our client in Aberdeen, this is a 3-4 month role offering hybrid working. Managing the finance administration function of all company sites, to ensure the safe, compliant and commercially sound operation of the admin teams and processes Key responsibilities Overall management of company site administration in line with relevant health and safety, legal compliance, human resource, finance and operating procedures Supporting on-site operations manager in the overall management of waste acceptance, including the raising and provision of all relevant documentation/work instructions. Development and maintenance of good working relationships with all key site stakeholders through clear and transparent communication for delivery of onsite requirements in respect of: Document work & duty of care packs Dealing with waste non-conformances and reporting back to customers Dealing with new waste enquiries Handling inbound calls internal and external customers Communicating and coordinating with on and off-site teams Create invoice trackers, checking/ issuing invoices on timely basis Delivered waste data Request customer PO's/PO amendments Communicating with technical assessors regarding new waste items Preparation of month end accruals and coordinating with finance colleagues for month end reporting Ensure that all critical and relevant information is correctly recorded, right first time, within business standard workflows with process failures challenged including implementing appropriate corrective actions. Manage and develop all administration functions and support/development of office admin staff. Act as critical super user for internal processes and tracking systems/databases diving process and data efficiencies within the business. Deliver complete, accurate & timeous sales invoicing, "Right First Time", each month Desired Qualities / Qualifications English at Standard Grade (or equivalent) / Mathematics at Standard Grade (or equivalent) Accomplished in computer use and operating systems including MS Office Ability to focus on detail and complete administrative duties to tight deadlines Experience of and ability to work in a methodical, organised and systematic manner
Children's Services Team Leader Location: Hertfordshire Home/onsite (you will be expected to be in our services in the Hertfordshire area) Contract: Full time, Permanent Specific Hours: 35 hours per week Salary : £29,484 per annum. Additional overtime is regularly available About us: LCS are a leading provider of semi-independent accommodation and support for young people leaving care. Our aim is to support young people towards living independently and to achieve their dreams and aspirations. We provide young people with high quality accommodation and support them to overcome hurdles, become independent and create a welcoming environment. We support young people aged 16 and over, a number of whom have complex needs including dealing with experiences of trauma and/or loss. About you: You will join our management team responsible for the day-to-day running of the service. The primary tasks will include supervising a team of support workers as well as undertake some direct support work yourself. You will be given excellent support and coaching from one our experienced Operations Managers, including regular supervision and formal training opportunities. You will hold Residential Childcare/Families Practitioner Diploma/Children and Young People's Workforce/NVQ Level 3 in Health & Social Care or equivalent Have experience of working with young people affected by experiences of trauma and loss Have experience of working with challenging behaviour and or mental health issues Knowledge and experience in staff management Must be able to work well under pressure and to time limited deadlines Have good skills in building relationships and keeping young people at the centre of service thinking and planning Must have excellent leadership skills Hold a full driving licence and have access to a vehicle Main responsibilities: To provide keywork to a number of young people, so that they achieve their aspirations and are supported to become independent To provide management including regular individual and group supervisions to the support work team To represent the service positively to a variety of young people, their families and partner agencies To contribute to our Out of Hours Duty Rota To ensure staffing rotas are prepared well in advance and to ensure cover in the event of staff absence/sickness To contribute to leading the team in delivering a safe and high quality service, including chairing regular team meetings and modelling a positive and child-centred culture To write, assess and review the quality of Initial Needs and Support Plans, Risk Assessments and Critical Incident Reports To deputise for the Operations Manager as required To communicate with young people and their parents/carers, to empower them to make informed decisions and to advocate on their behalf when appropriate To maintain contact with the young person's parents/carers where appropriate and in consultation with the responsible local authority To maintain appropriate links with the community in which the young person is placed To support young people to access education, employment and volunteering opportunities Benefits: 28 Days Annual Leave (inclusive of Bank Holidays) Accredited Training Employee Discount Scheme Pension Scheme LCS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. The company is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to a DBS check at enhanced level if successful for the position. INDRESHP
Nov 01, 2025
Full time
Children's Services Team Leader Location: Hertfordshire Home/onsite (you will be expected to be in our services in the Hertfordshire area) Contract: Full time, Permanent Specific Hours: 35 hours per week Salary : £29,484 per annum. Additional overtime is regularly available About us: LCS are a leading provider of semi-independent accommodation and support for young people leaving care. Our aim is to support young people towards living independently and to achieve their dreams and aspirations. We provide young people with high quality accommodation and support them to overcome hurdles, become independent and create a welcoming environment. We support young people aged 16 and over, a number of whom have complex needs including dealing with experiences of trauma and/or loss. About you: You will join our management team responsible for the day-to-day running of the service. The primary tasks will include supervising a team of support workers as well as undertake some direct support work yourself. You will be given excellent support and coaching from one our experienced Operations Managers, including regular supervision and formal training opportunities. You will hold Residential Childcare/Families Practitioner Diploma/Children and Young People's Workforce/NVQ Level 3 in Health & Social Care or equivalent Have experience of working with young people affected by experiences of trauma and loss Have experience of working with challenging behaviour and or mental health issues Knowledge and experience in staff management Must be able to work well under pressure and to time limited deadlines Have good skills in building relationships and keeping young people at the centre of service thinking and planning Must have excellent leadership skills Hold a full driving licence and have access to a vehicle Main responsibilities: To provide keywork to a number of young people, so that they achieve their aspirations and are supported to become independent To provide management including regular individual and group supervisions to the support work team To represent the service positively to a variety of young people, their families and partner agencies To contribute to our Out of Hours Duty Rota To ensure staffing rotas are prepared well in advance and to ensure cover in the event of staff absence/sickness To contribute to leading the team in delivering a safe and high quality service, including chairing regular team meetings and modelling a positive and child-centred culture To write, assess and review the quality of Initial Needs and Support Plans, Risk Assessments and Critical Incident Reports To deputise for the Operations Manager as required To communicate with young people and their parents/carers, to empower them to make informed decisions and to advocate on their behalf when appropriate To maintain contact with the young person's parents/carers where appropriate and in consultation with the responsible local authority To maintain appropriate links with the community in which the young person is placed To support young people to access education, employment and volunteering opportunities Benefits: 28 Days Annual Leave (inclusive of Bank Holidays) Accredited Training Employee Discount Scheme Pension Scheme LCS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. The company is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to a DBS check at enhanced level if successful for the position. INDRESHP
Children's Residential Deputy Manager Location: Kings Kerswell, Devon Pay: £16.00 per hour plus £30 sleep in rate Extraordinary Days Every Day At Cambian you're not just working - you're shaping futures, furthermore as a Deputy Manager, based within Kings Kerswell, every moment you spend with our young people (ages 8-18) helps them feel safe, valued and supported. A simple "How was your day?", a shared laugh over a board game or encouragement during a tough moment - these small interactions build trust and shape lives. Some days will be challenging but every breakthrough, every smile and every step forward will remind you why this work truly matters. What You'll Do As a Deputy Manager you will support young people with their daily routines; Getting them ready for school, prepping for meal times and planning activities. Develop a management style that balances the need to exercise control and give direction with the need to offer staff the opportunity to take decisions. Take responsibility for planning shifts and ensuring their smooth running when on duty. Take a leading role to ensure that each member of staff is aware of each child's placement plan and their responsibilities for its implementation. Attend childcare reviews and planning meetings to provide information and achieve best outcomes for young people. Undertake direct work with young people and act as an appropriate role model. Work in partnership with parents, carers and other professionals to safeguard and promote the welfare of young people. Develop in consultation with young people and staff routines in relation to all aspects of child care Who You Are Warm, patient, a great listener and encourager - focused on achieving outcomes for others. Why Join Us? Exclusive discounts at major retailers (ASDA, Tesco, M&S, etc.) Health benefits, including dental and optical cashback after two years 24/7 support: Helpline and hardship grants via the CareTech Foundation A Welcoming Home: Work in a comfortable and well-designed space Expert Training: Two weeks of fully funded induction Career Growth: Fully Funded Diplomas (Levels 3-5) and clear pathways for promotion Supportive Team: Work with people who care as much as you do Your Next Step This isn't just a job - it's a chance to change lives, one extraordinary day at a time. Join us and be part of something meaningful. Apply today! Safeguarding Statement Caretech is committed to the safeguarding and welfare of children. All applicants must pass an enhanced DBS check and provide references covering the past two years plus all roles involving vulnerable groups.
Nov 01, 2025
Full time
Children's Residential Deputy Manager Location: Kings Kerswell, Devon Pay: £16.00 per hour plus £30 sleep in rate Extraordinary Days Every Day At Cambian you're not just working - you're shaping futures, furthermore as a Deputy Manager, based within Kings Kerswell, every moment you spend with our young people (ages 8-18) helps them feel safe, valued and supported. A simple "How was your day?", a shared laugh over a board game or encouragement during a tough moment - these small interactions build trust and shape lives. Some days will be challenging but every breakthrough, every smile and every step forward will remind you why this work truly matters. What You'll Do As a Deputy Manager you will support young people with their daily routines; Getting them ready for school, prepping for meal times and planning activities. Develop a management style that balances the need to exercise control and give direction with the need to offer staff the opportunity to take decisions. Take responsibility for planning shifts and ensuring their smooth running when on duty. Take a leading role to ensure that each member of staff is aware of each child's placement plan and their responsibilities for its implementation. Attend childcare reviews and planning meetings to provide information and achieve best outcomes for young people. Undertake direct work with young people and act as an appropriate role model. Work in partnership with parents, carers and other professionals to safeguard and promote the welfare of young people. Develop in consultation with young people and staff routines in relation to all aspects of child care Who You Are Warm, patient, a great listener and encourager - focused on achieving outcomes for others. Why Join Us? Exclusive discounts at major retailers (ASDA, Tesco, M&S, etc.) Health benefits, including dental and optical cashback after two years 24/7 support: Helpline and hardship grants via the CareTech Foundation A Welcoming Home: Work in a comfortable and well-designed space Expert Training: Two weeks of fully funded induction Career Growth: Fully Funded Diplomas (Levels 3-5) and clear pathways for promotion Supportive Team: Work with people who care as much as you do Your Next Step This isn't just a job - it's a chance to change lives, one extraordinary day at a time. Join us and be part of something meaningful. Apply today! Safeguarding Statement Caretech is committed to the safeguarding and welfare of children. All applicants must pass an enhanced DBS check and provide references covering the past two years plus all roles involving vulnerable groups.
Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Family Activities Manager to join our Club teams, to support in the management of our clubs. As a Family Activities Manager , you will lead the Family Activities Team to deliver outstanding members' experience daily. The Role Overseeing the day-to-day management and compliance of all Family Activities for children aged 6weeks to 16yrs, while creating a fun, lively and creative atmosphere for all members. Ensuring the club meets statutory requirements in relation to Regulatory Bodies and work with the Club management team to always ensure compliancy. Providing all children in your care are adequately cared for according to statutory and VA guidelines. Develop and oversee the running of a comprehensive programme of group and individual Swim lessons for children and adults, to also include all holiday crash course activity programming and other related pool hire activities. Maintaining a comprehensive knowledge of STA England's requirements and Virgin Active's best practice guidelines and always ensure compliance. Ensuring the club is kept safe for all members through the Safeguarding Children and Vulnerable Adults policy and that all team members & HOD's are fully trained on the correct reporting procedures. Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management. Experience Strong people management and organisational skills, fostering a cohesive and high-performing team. Proven track record of surpassing financial targets, driving success and growth. Unwavering dedication to Junior Activities, Swim and Health and Safety policies. Our Perks 30 days (including bank holidays) annual leave plus a Celebration Day - and we want you take them Access to The Peoples Pension, with our contributions at 3% Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V. We want you to love Virgin Active like we do, so you get discounts across Virgin active - everything from guest passes to 50% off PT sessions. You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) - Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert. Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions. We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services - meaning no tenant charges. Access to ePoints, offering loads of online discounts to retailers. Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.
Oct 31, 2025
Full time
Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Family Activities Manager to join our Club teams, to support in the management of our clubs. As a Family Activities Manager , you will lead the Family Activities Team to deliver outstanding members' experience daily. The Role Overseeing the day-to-day management and compliance of all Family Activities for children aged 6weeks to 16yrs, while creating a fun, lively and creative atmosphere for all members. Ensuring the club meets statutory requirements in relation to Regulatory Bodies and work with the Club management team to always ensure compliancy. Providing all children in your care are adequately cared for according to statutory and VA guidelines. Develop and oversee the running of a comprehensive programme of group and individual Swim lessons for children and adults, to also include all holiday crash course activity programming and other related pool hire activities. Maintaining a comprehensive knowledge of STA England's requirements and Virgin Active's best practice guidelines and always ensure compliance. Ensuring the club is kept safe for all members through the Safeguarding Children and Vulnerable Adults policy and that all team members & HOD's are fully trained on the correct reporting procedures. Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management. Experience Strong people management and organisational skills, fostering a cohesive and high-performing team. Proven track record of surpassing financial targets, driving success and growth. Unwavering dedication to Junior Activities, Swim and Health and Safety policies. Our Perks 30 days (including bank holidays) annual leave plus a Celebration Day - and we want you take them Access to The Peoples Pension, with our contributions at 3% Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V. We want you to love Virgin Active like we do, so you get discounts across Virgin active - everything from guest passes to 50% off PT sessions. You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) - Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert. Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions. We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services - meaning no tenant charges. Access to ePoints, offering loads of online discounts to retailers. Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.
Are you a Compliance professional, with experience working within a compliance and/or risk department of a FCA regulated company? Our financial services client is seeking an experienced compliance professional to join the team near Reading, on a hybrid basis. The compliance team sit within the second line of defence, responsible for monitoring, providing compliance support and advice to the business on a wide range of compliance matters including regulatory and conduct risks, to ensure ongoing compliance with the regulatory framework. The role is inside IR35 and £400 per day via an umbrella company -hybrid working model -excellent working environment! Main Responsibilities: Supporting the Compliance Manager in ensuring that our client meets its legal and regulatory obligations. Providing expert regulatory advice and guidance to the business on a range of compliance topics including Consumer Duty, credit broking requirements within the Consumer Credit Sourcebook (CONC), and Data Protection. Undertaking monitoring and testing activities in accordance with the annual compliance monitoring plan, to assess the effectiveness of regulatory and conduct risk control processes in place, the level of compliance with regulatory and internal standards, and transactional monitoring of key operational areas such as complaints and Data Subject Access Requests. Producing written reports of monitoring outcomes, review findings and action plans. Reviewing and supporting the business to log breaches and incidents, ensuring accurate records are maintained to evidence closure of remedial actions taken. Conducting root cause analysis on complaints, breaches, and incidents data to identify themes and emerging risks that inform continual improvement of policies, processes, and procedures and delivery of good customer outcomes. Assisting with the collation of risk and compliance Management Information (MI) for reporting to senior management, Committee(s) and/or Board meetings. Conducting annual thematic reviews of operational end-to-end processes and providing a final report to the relevant business area. Candidate requirements: Detailed technical knowledge and FCA Handbooks including CONC, DISP, PRIN and SYSC, legislative frameworks such as AML and Data Protection, and understanding of industry best practice standards. Previous experience working within a compliance and/or risk department of a FCA regulated company Practical understanding and experience of the FCA's expectations in relation to customer outcomes and treatment of vulnerable customers Ability to analyse and translate regulations into policies, processes, and procedures. Ability to draft documents/reports to a high standard If this sounds like you, or someone you know then apply now!
Oct 31, 2025
Contractor
Are you a Compliance professional, with experience working within a compliance and/or risk department of a FCA regulated company? Our financial services client is seeking an experienced compliance professional to join the team near Reading, on a hybrid basis. The compliance team sit within the second line of defence, responsible for monitoring, providing compliance support and advice to the business on a wide range of compliance matters including regulatory and conduct risks, to ensure ongoing compliance with the regulatory framework. The role is inside IR35 and £400 per day via an umbrella company -hybrid working model -excellent working environment! Main Responsibilities: Supporting the Compliance Manager in ensuring that our client meets its legal and regulatory obligations. Providing expert regulatory advice and guidance to the business on a range of compliance topics including Consumer Duty, credit broking requirements within the Consumer Credit Sourcebook (CONC), and Data Protection. Undertaking monitoring and testing activities in accordance with the annual compliance monitoring plan, to assess the effectiveness of regulatory and conduct risk control processes in place, the level of compliance with regulatory and internal standards, and transactional monitoring of key operational areas such as complaints and Data Subject Access Requests. Producing written reports of monitoring outcomes, review findings and action plans. Reviewing and supporting the business to log breaches and incidents, ensuring accurate records are maintained to evidence closure of remedial actions taken. Conducting root cause analysis on complaints, breaches, and incidents data to identify themes and emerging risks that inform continual improvement of policies, processes, and procedures and delivery of good customer outcomes. Assisting with the collation of risk and compliance Management Information (MI) for reporting to senior management, Committee(s) and/or Board meetings. Conducting annual thematic reviews of operational end-to-end processes and providing a final report to the relevant business area. Candidate requirements: Detailed technical knowledge and FCA Handbooks including CONC, DISP, PRIN and SYSC, legislative frameworks such as AML and Data Protection, and understanding of industry best practice standards. Previous experience working within a compliance and/or risk department of a FCA regulated company Practical understanding and experience of the FCA's expectations in relation to customer outcomes and treatment of vulnerable customers Ability to analyse and translate regulations into policies, processes, and procedures. Ability to draft documents/reports to a high standard If this sounds like you, or someone you know then apply now!
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an Residential environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Oct 31, 2025
Full time
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an Residential environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an Residential environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Oct 31, 2025
Full time
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an Residential environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an events environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, daily fee plus commission incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Oct 31, 2025
Full time
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an events environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, daily fee plus commission incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an Residential environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Oct 31, 2025
Full time
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an Residential environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
SEN Support Worker, West Sussex, RH19. Weekend and school holiday role is available for an experienced childcare practitioner to support a charming 6-year-old chap in East Grinstead. Offering: Up to £19.00 Gross per Hour. Nearest Station: East Grinstead Southern Railway Station Salary/Wage: £17.00 Weekdays £19.00 Weekends £12.21 Nights Gross per Hour Driving Requirements: Yes, WAV (automatic drive) for use on duty Essential: Experience supporting children, availability to travel with client and family (UK and Internationally) Start Date: ASAP Days & Hours: Shifts available: Saturday 9.00am to 9.00pm OR 4.00pm to 9.00pm. Every other Sunday: 9.00am to 9.00pm. School Holidays: Friday: 9.00am to 9.00pm, and on-call night-care, Monday, Tuesday, and Wednesday: 9.00pm to 9.00am (morning routine starts at 6.00am). Please outline your availability on your application Pets in Home: Not applicable Accommodation Provided: Staff room and staff bedroom for use whilst on duty Recruiter Contact: Janet About the Client Introducing Zach an inquisitive, engaging, and energetic 6-year-old with a love for playing with toy cars, story time, adventures in his buggy, emergency vehicles, and family time. Zach lives at home with his Mum, Dad, and big brother in East Grinstead. Zach has Dyskinetic Cerebral Palsy and requires 2:1 support, 24/7. He strives for his independence, and with the support of his therapy and care team, he is making excellent progress! Zach loves to chat and is super quick crawling and rolling; with support and supervision, he can sit for short periods of time unaided. His home is fully adapted to meet all his needs, including ceiling track hoists, a therapy room, and specialist equipment, including a standing frame. The Role at a Glance The team provides 2:1 support day and night. His night care consists of one waking night carer, and one On-Call Night carer. His team continually promotes his independence, provides hand-on support with all areas of his ADL s, personal care, and self-help skills. His parents, along with his medical, therapy, support and case management team, all work in collaboration to ensure he has the highest standard of support in place, ensuring all his needs are met. He requires support to manage self-regulation, and anxiety; all training in this area is provided. Each day is jam packed with things to do, he has a busy schedule, with therapy and rehabilitation appointments/sessions, planned activities and outdoor play. If you are on a night shift, the waking night carer will alert you on the rare occasion when assistance is required. Further information is available on application. This Job Would Suit Zach is fiercely determined, so it is important he can make his own choices. He is no pushover and has a wicked sense of humour! He will laugh aloud if you make funny noises or pretend to fall over! You will bring to this role confidence and sensibility; Zach requires a firm, consistent but gentle and good-humoured approach. Why You ll Love This Role Highly recommended by current Snap Care team members. This is an open, supportive, and welcoming work environment. You will be working alongside professional colleagues, therapists, and a case management team with the opportunity to learn new skills, techniques and expand your knowledge. Recruitment Process This vacancy is being managed through Snap Care s Shortlist Service. We will review all applications and verify the essential criteria are met before passing suitable CVs and contact details to our client/case manager, who will continue the recruitment process directly. By applying, you consent to your details being shared with our client. Please note: Unfortunately, we are unable to provide sponsorship for any of our vacancies.
Oct 31, 2025
Full time
SEN Support Worker, West Sussex, RH19. Weekend and school holiday role is available for an experienced childcare practitioner to support a charming 6-year-old chap in East Grinstead. Offering: Up to £19.00 Gross per Hour. Nearest Station: East Grinstead Southern Railway Station Salary/Wage: £17.00 Weekdays £19.00 Weekends £12.21 Nights Gross per Hour Driving Requirements: Yes, WAV (automatic drive) for use on duty Essential: Experience supporting children, availability to travel with client and family (UK and Internationally) Start Date: ASAP Days & Hours: Shifts available: Saturday 9.00am to 9.00pm OR 4.00pm to 9.00pm. Every other Sunday: 9.00am to 9.00pm. School Holidays: Friday: 9.00am to 9.00pm, and on-call night-care, Monday, Tuesday, and Wednesday: 9.00pm to 9.00am (morning routine starts at 6.00am). Please outline your availability on your application Pets in Home: Not applicable Accommodation Provided: Staff room and staff bedroom for use whilst on duty Recruiter Contact: Janet About the Client Introducing Zach an inquisitive, engaging, and energetic 6-year-old with a love for playing with toy cars, story time, adventures in his buggy, emergency vehicles, and family time. Zach lives at home with his Mum, Dad, and big brother in East Grinstead. Zach has Dyskinetic Cerebral Palsy and requires 2:1 support, 24/7. He strives for his independence, and with the support of his therapy and care team, he is making excellent progress! Zach loves to chat and is super quick crawling and rolling; with support and supervision, he can sit for short periods of time unaided. His home is fully adapted to meet all his needs, including ceiling track hoists, a therapy room, and specialist equipment, including a standing frame. The Role at a Glance The team provides 2:1 support day and night. His night care consists of one waking night carer, and one On-Call Night carer. His team continually promotes his independence, provides hand-on support with all areas of his ADL s, personal care, and self-help skills. His parents, along with his medical, therapy, support and case management team, all work in collaboration to ensure he has the highest standard of support in place, ensuring all his needs are met. He requires support to manage self-regulation, and anxiety; all training in this area is provided. Each day is jam packed with things to do, he has a busy schedule, with therapy and rehabilitation appointments/sessions, planned activities and outdoor play. If you are on a night shift, the waking night carer will alert you on the rare occasion when assistance is required. Further information is available on application. This Job Would Suit Zach is fiercely determined, so it is important he can make his own choices. He is no pushover and has a wicked sense of humour! He will laugh aloud if you make funny noises or pretend to fall over! You will bring to this role confidence and sensibility; Zach requires a firm, consistent but gentle and good-humoured approach. Why You ll Love This Role Highly recommended by current Snap Care team members. This is an open, supportive, and welcoming work environment. You will be working alongside professional colleagues, therapists, and a case management team with the opportunity to learn new skills, techniques and expand your knowledge. Recruitment Process This vacancy is being managed through Snap Care s Shortlist Service. We will review all applications and verify the essential criteria are met before passing suitable CVs and contact details to our client/case manager, who will continue the recruitment process directly. By applying, you consent to your details being shared with our client. Please note: Unfortunately, we are unable to provide sponsorship for any of our vacancies.
FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery. Our Triage Team act as the front door into our service working within a multi-disciplinary team to provide triage and early intervention support to individuals of all ages and risk levels affected by domestic abuse, sexual violence, stalking, including those with harmful behaviours. This varied and rewarding role involves providing trauma responsive support to our service users as well as advice and support to partner agencies through our dedicated duty line. Our duty line operates Monday to Friday 9.00am 5.00pm and allows for service users and professionals to get a quick response from our service. FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables. This role may include evening and weekend work when required. Key Responsibilities Working with Vulnerable People and Risk Management Provide a trauma-responsive service to individuals of all ages and risk levels who have been affected by domestic abuse, sexual violence and stalking including those with harmful behaviors. Demonstrate specialist knowledge of domestic abuse, sexual violence, stalking and behaviour change including the associated risks to victims, perpetrators, and the wider family unit. Offer advice, guidance, and emotional and practical support to individuals of all ages and risk levels affected by domestic abuse, sexual violence and stalking. Support those who harm abuse by providing information, guidance, and risk assessments using specialist tools. Assess, manage, review risks to service users, using tools such as the DASH risk assessment, SOAG and RIC. Providing risk reduction and safety planning advice. Respond to emergencies and crisis situations, including suicidal ideation and the need to access a place of safety. Make safeguarding referrals to appropriate agencies including Children s Social Care, Adult Social Care, mental health crisis teams, and MARAC. Work sensitively with service users to share and explain MARAC outcomes and other safeguarding decisions. Manage and support service users via telephone of all risk levels in line with service values. Safeguard the health and welfare of service users and their families at all times. Team and Multi-Agency Working To be the advisory point of contact for colleagues across all areas of our support offer. Offer professional advice and support to multi-agency partners and stakeholders. Work closely with statutory and voluntary agencies to enhance safety, support and safeguarding. Make referrals to and maintain positive working relationships with external agencies. Feedback information related to service users needs, risk concerns, and trends to the appropriate team manager. Support effective team operations with a proactive, flexible approach, including covering for staff absences. Administrative and Operational Duties Provide a responsive support service with high-quality customer care. Answer telephone calls, respond to voicemails and referrals, and carry out triage, assessments and action as appropriate. Assist with referral processes and early interventions, including contacting other agencies and coordinating appointments. Maintain accurate, timely, and confidential written and digital records, including identifying service user needs and risk information. Assist with monitoring and evaluation procedures and contribute to the production of reports. To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. For information about the processing of your personal data at FearFree, please visit our website. FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
Oct 31, 2025
Full time
FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery. Our Triage Team act as the front door into our service working within a multi-disciplinary team to provide triage and early intervention support to individuals of all ages and risk levels affected by domestic abuse, sexual violence, stalking, including those with harmful behaviours. This varied and rewarding role involves providing trauma responsive support to our service users as well as advice and support to partner agencies through our dedicated duty line. Our duty line operates Monday to Friday 9.00am 5.00pm and allows for service users and professionals to get a quick response from our service. FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables. This role may include evening and weekend work when required. Key Responsibilities Working with Vulnerable People and Risk Management Provide a trauma-responsive service to individuals of all ages and risk levels who have been affected by domestic abuse, sexual violence and stalking including those with harmful behaviors. Demonstrate specialist knowledge of domestic abuse, sexual violence, stalking and behaviour change including the associated risks to victims, perpetrators, and the wider family unit. Offer advice, guidance, and emotional and practical support to individuals of all ages and risk levels affected by domestic abuse, sexual violence and stalking. Support those who harm abuse by providing information, guidance, and risk assessments using specialist tools. Assess, manage, review risks to service users, using tools such as the DASH risk assessment, SOAG and RIC. Providing risk reduction and safety planning advice. Respond to emergencies and crisis situations, including suicidal ideation and the need to access a place of safety. Make safeguarding referrals to appropriate agencies including Children s Social Care, Adult Social Care, mental health crisis teams, and MARAC. Work sensitively with service users to share and explain MARAC outcomes and other safeguarding decisions. Manage and support service users via telephone of all risk levels in line with service values. Safeguard the health and welfare of service users and their families at all times. Team and Multi-Agency Working To be the advisory point of contact for colleagues across all areas of our support offer. Offer professional advice and support to multi-agency partners and stakeholders. Work closely with statutory and voluntary agencies to enhance safety, support and safeguarding. Make referrals to and maintain positive working relationships with external agencies. Feedback information related to service users needs, risk concerns, and trends to the appropriate team manager. Support effective team operations with a proactive, flexible approach, including covering for staff absences. Administrative and Operational Duties Provide a responsive support service with high-quality customer care. Answer telephone calls, respond to voicemails and referrals, and carry out triage, assessments and action as appropriate. Assist with referral processes and early interventions, including contacting other agencies and coordinating appointments. Maintain accurate, timely, and confidential written and digital records, including identifying service user needs and risk information. Assist with monitoring and evaluation procedures and contribute to the production of reports. To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. For information about the processing of your personal data at FearFree, please visit our website. FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
F&B Guest Services Manager - Holiday Inn Express Limehouse Description JOIN US! - Holiday Inn Express London - Limehouse At RBH, we believe our people are our biggest assets and understand the value of putting them first. Our commitment to diversity, health & wellbeing, sustainability, and individuality sets us apart and has earned us a place among the Top 30 Best Places to Work in Hospitality! We're passionate about hospitality and always on the lookout for enthusiastic, proactive, and hands-on individuals with a can-do attitude to join our team at Holiday Inn Express London - Limehouse. OUR HOTEL Located just minutes from Canary Wharf and the City of London, Holiday Inn Express London - Limehouse offers guests a warm welcome, great service, and a comfortable stay. We pride ourselves on our friendly team and our commitment to making every guest feel at home , whether they're here for business or leisure. OUR BENEFITS You'll have access to a benefits package we believe truly works for our people: Discounted hotel room rates for you, your friends & family An additional day's leave for your birthday Enhanced maternity, adoption & shared parental leave 30% F&B discount at RBH hotels Refer a Friend scheme ( 250 per successful referral, up to 5 referrals) Wagestream - choose how and when you get paid Employee Assistance Programme Social and wellness events throughout the year Free meals on duty (saving you over 1000 per year) And much more! A DAY IN THE LIFE OF A FOOD & BEVERAGE SUPERVISOR What you'll be doing Lead the F&B team with energy and a positive, can-do attitude, ensuring a welcoming and efficient service. Take a hands-on approach, supporting the team during busy breakfast and bar service periods. Deliver exceptional customer interaction, going above and beyond to make guests feel valued. Be proactive in identifying service improvements and resolving any guest issues promptly. Oversee daily operations, coordinating between the bar, breakfast area, and kitchen to ensure smooth service. Assist with stock organisation and inventory management to keep operations running efficiently. Support training and development, motivating the team to perform at their best. Maintain cleanliness, safety, and compliance standards in all service areas. Help with shift planning and ensure the team is fully prepared for each day's service. WORKING HOURS This is a full-time position (40 hours per week). The role primarily involves early shifts, with occasional late or night shifts as required to support the team and business needs. WHAT WE NEED FROM YOU A natural people person who enjoys leading by example and engaging with guests. Previous experience in food & beverage or hospitality supervision. Strong communication skills and the ability to inspire and support your team. Flexible, organised, and proactive, with great attention to detail. A hands-on team player who's ready to jump in wherever needed. Enthusiastic, dependable, and passionate about creating memorable guest experiences. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
Oct 31, 2025
Full time
F&B Guest Services Manager - Holiday Inn Express Limehouse Description JOIN US! - Holiday Inn Express London - Limehouse At RBH, we believe our people are our biggest assets and understand the value of putting them first. Our commitment to diversity, health & wellbeing, sustainability, and individuality sets us apart and has earned us a place among the Top 30 Best Places to Work in Hospitality! We're passionate about hospitality and always on the lookout for enthusiastic, proactive, and hands-on individuals with a can-do attitude to join our team at Holiday Inn Express London - Limehouse. OUR HOTEL Located just minutes from Canary Wharf and the City of London, Holiday Inn Express London - Limehouse offers guests a warm welcome, great service, and a comfortable stay. We pride ourselves on our friendly team and our commitment to making every guest feel at home , whether they're here for business or leisure. OUR BENEFITS You'll have access to a benefits package we believe truly works for our people: Discounted hotel room rates for you, your friends & family An additional day's leave for your birthday Enhanced maternity, adoption & shared parental leave 30% F&B discount at RBH hotels Refer a Friend scheme ( 250 per successful referral, up to 5 referrals) Wagestream - choose how and when you get paid Employee Assistance Programme Social and wellness events throughout the year Free meals on duty (saving you over 1000 per year) And much more! A DAY IN THE LIFE OF A FOOD & BEVERAGE SUPERVISOR What you'll be doing Lead the F&B team with energy and a positive, can-do attitude, ensuring a welcoming and efficient service. Take a hands-on approach, supporting the team during busy breakfast and bar service periods. Deliver exceptional customer interaction, going above and beyond to make guests feel valued. Be proactive in identifying service improvements and resolving any guest issues promptly. Oversee daily operations, coordinating between the bar, breakfast area, and kitchen to ensure smooth service. Assist with stock organisation and inventory management to keep operations running efficiently. Support training and development, motivating the team to perform at their best. Maintain cleanliness, safety, and compliance standards in all service areas. Help with shift planning and ensure the team is fully prepared for each day's service. WORKING HOURS This is a full-time position (40 hours per week). The role primarily involves early shifts, with occasional late or night shifts as required to support the team and business needs. WHAT WE NEED FROM YOU A natural people person who enjoys leading by example and engaging with guests. Previous experience in food & beverage or hospitality supervision. Strong communication skills and the ability to inspire and support your team. Flexible, organised, and proactive, with great attention to detail. A hands-on team player who's ready to jump in wherever needed. Enthusiastic, dependable, and passionate about creating memorable guest experiences. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
Deputy Manager At Cambian, we aim to become the provider of the best quality behavioural health services in the UK. We change people's lives through our passionate care and expert approach, raising their expectations, stabilising their conditions and enabling them to achieve their personal best. Main Purpose of the Job: To assist the manager in achieving the aims and objectives of the Statement of Purpose. To deputise in the absence of the Registered Manager. To support and manage the staff to enable them to meet the needs of the children and young people. To undertake direct work with Children and young people as appropriate. To be the responsible person in managing child protection concerns and complaints. To work in partnership with other professionals to achieve optimum outcomes for young people. To offer supervision and support to senior staff in line with National Minimum Standards. Duties & Responsibilities To meet the needs of children through: Ensuring that each young person has an allocated key worker Ensuring that each member of staff is aware of each child's placement plan and their responsibilities for its implementation Attending childcare reviews and planning meetings to provide information and achieve best outcomes for young people Undertaking direct work with young people and acting as an appropriate role model. Assist in developing systems in which young people are consulted about the quality of care they receive Maintaining accurate written records in logs, continuation sheets and files both to record information and enable regular monitoring and evaluation to take place Working in partnership with parents, carers and other professionals to safeguard and promote the welfare of young people. Chairing children's meetings and facilitating consultation with young people generally Acting as an appropriate adult at PACE interviews To manage a staff team through: Providing managerial control and direction in relation to staff duties and responsibilities. Assist with the recruitment and retention of staff including induction training for new staff into the home. Supervision of new starters during their probationary period. Develop a management style which balances the need to exercise control and give direction with the need to offer staff the opportunity to decision making Taking responsibility for planning shifts and ensuring their smooth running when on duty. Providing consultation and informal advice and support to staff in relation to day to day matters. Offering 1:1 supervision to staff in line with National Minimum Standards Identifying and progressing individual training and development needs of staff in the context of their personnel development plans Undertaking annual appraisal of staff Addressing issues in relation to conduct and competence of staff. Conduct management investigations when required. Assist the Registered Manager in promoting personal and professional development through the appropriate delegation of duties and responsibilities. Contributing to team and staff meetings to facilitate good communication and staff development Ensuring staff work within the Homes policies, procedures and National Minimum Standards requirements. To develop systems which ensure the effective allocation of resources through: Ensuring adequate staffing levels that meet the needs of the Home Ensuring that budgets are managed effectively and the use of finances is properly monitored including petty cash returns, weekly attendance records. Ensuring that company vehicles are clean and regularly maintained Monitoring closely the fabric of the building (including fixtures, amenities and grounds) and taking remedial action where necessary. To promote the efficient and effective operation of the Home through: Developing in consultation with young people and staff routines in relation to all aspects of child care. Clarifying expectations in relation to maintaining the Home in a clean and orderly condition. Creating rotas which fit best with children's needs and which allow proper handovers between shifts. Ensuring that there are appropriate and adequate reporting and recording system in place to comply with National Minimum Standards. Attending to all administration issues in relation to the Home and the provision of weekly management information reports for HQ. General Responsibilities: To assist the Registered Manager in the implementation of all aspects of the Statement of Purpose Contribute to the devising, implementing and evaluation of changes with the involvement of front line staff to continually improve services, systems and standards, in conjunction with the Registered Manager and the Senior Management team To deputise in the absence of the Registered Manager To drive company vehicles - subject to policies and procedures To work on a rota basis according to the needs of young people To ensure that resources are allocated appropriately and financial records are accurately maintained To receive supervision in line with National Minimum Standards and to take responsibility for personal development and progress of individual training needs To carry out all other reasonable tasks or directed by the Registered Manager. PERSON SPECIFICATION DEPUTY MANAGER Essential/ Desirable Qualifications Secondary Education with good standard of literacy and numeracy NVQ 3 in caring for Children and Young People (or equivalent) Current driving license Knowledge & Skills Knowledge of National Minimum Standards Awareness of Equal Opportunities/ADP issues Knowledge of the Children Act and other relevant legislation Team Building Skills Supervision Skills Ability to manage teams effectively Ability to communicate both verbally and in writing Understanding the needs of BESD children including managing challenging behaviour Indepth knowledge of 'Every Child Matters' Excellent organisational skills Ability to motivate and enthuse staff Counselling Skills Training Skills Drugs Awareness Training Experience 1 years relevant super
Oct 31, 2025
Full time
Deputy Manager At Cambian, we aim to become the provider of the best quality behavioural health services in the UK. We change people's lives through our passionate care and expert approach, raising their expectations, stabilising their conditions and enabling them to achieve their personal best. Main Purpose of the Job: To assist the manager in achieving the aims and objectives of the Statement of Purpose. To deputise in the absence of the Registered Manager. To support and manage the staff to enable them to meet the needs of the children and young people. To undertake direct work with Children and young people as appropriate. To be the responsible person in managing child protection concerns and complaints. To work in partnership with other professionals to achieve optimum outcomes for young people. To offer supervision and support to senior staff in line with National Minimum Standards. Duties & Responsibilities To meet the needs of children through: Ensuring that each young person has an allocated key worker Ensuring that each member of staff is aware of each child's placement plan and their responsibilities for its implementation Attending childcare reviews and planning meetings to provide information and achieve best outcomes for young people Undertaking direct work with young people and acting as an appropriate role model. Assist in developing systems in which young people are consulted about the quality of care they receive Maintaining accurate written records in logs, continuation sheets and files both to record information and enable regular monitoring and evaluation to take place Working in partnership with parents, carers and other professionals to safeguard and promote the welfare of young people. Chairing children's meetings and facilitating consultation with young people generally Acting as an appropriate adult at PACE interviews To manage a staff team through: Providing managerial control and direction in relation to staff duties and responsibilities. Assist with the recruitment and retention of staff including induction training for new staff into the home. Supervision of new starters during their probationary period. Develop a management style which balances the need to exercise control and give direction with the need to offer staff the opportunity to decision making Taking responsibility for planning shifts and ensuring their smooth running when on duty. Providing consultation and informal advice and support to staff in relation to day to day matters. Offering 1:1 supervision to staff in line with National Minimum Standards Identifying and progressing individual training and development needs of staff in the context of their personnel development plans Undertaking annual appraisal of staff Addressing issues in relation to conduct and competence of staff. Conduct management investigations when required. Assist the Registered Manager in promoting personal and professional development through the appropriate delegation of duties and responsibilities. Contributing to team and staff meetings to facilitate good communication and staff development Ensuring staff work within the Homes policies, procedures and National Minimum Standards requirements. To develop systems which ensure the effective allocation of resources through: Ensuring adequate staffing levels that meet the needs of the Home Ensuring that budgets are managed effectively and the use of finances is properly monitored including petty cash returns, weekly attendance records. Ensuring that company vehicles are clean and regularly maintained Monitoring closely the fabric of the building (including fixtures, amenities and grounds) and taking remedial action where necessary. To promote the efficient and effective operation of the Home through: Developing in consultation with young people and staff routines in relation to all aspects of child care. Clarifying expectations in relation to maintaining the Home in a clean and orderly condition. Creating rotas which fit best with children's needs and which allow proper handovers between shifts. Ensuring that there are appropriate and adequate reporting and recording system in place to comply with National Minimum Standards. Attending to all administration issues in relation to the Home and the provision of weekly management information reports for HQ. General Responsibilities: To assist the Registered Manager in the implementation of all aspects of the Statement of Purpose Contribute to the devising, implementing and evaluation of changes with the involvement of front line staff to continually improve services, systems and standards, in conjunction with the Registered Manager and the Senior Management team To deputise in the absence of the Registered Manager To drive company vehicles - subject to policies and procedures To work on a rota basis according to the needs of young people To ensure that resources are allocated appropriately and financial records are accurately maintained To receive supervision in line with National Minimum Standards and to take responsibility for personal development and progress of individual training needs To carry out all other reasonable tasks or directed by the Registered Manager. PERSON SPECIFICATION DEPUTY MANAGER Essential/ Desirable Qualifications Secondary Education with good standard of literacy and numeracy NVQ 3 in caring for Children and Young People (or equivalent) Current driving license Knowledge & Skills Knowledge of National Minimum Standards Awareness of Equal Opportunities/ADP issues Knowledge of the Children Act and other relevant legislation Team Building Skills Supervision Skills Ability to manage teams effectively Ability to communicate both verbally and in writing Understanding the needs of BESD children including managing challenging behaviour Indepth knowledge of 'Every Child Matters' Excellent organisational skills Ability to motivate and enthuse staff Counselling Skills Training Skills Drugs Awareness Training Experience 1 years relevant super
Job details Location: London Capability: Tax & Law Experience Level: Manager Type: Full Time Service Line: Indirect Contract type: Permanent Job description Indirect Tax Manager Base Location: London plus network of 20 offices nationally: Why Join KPMG as an Indirect Tax Manager: KPMG has one of the leading Indirect Tax practices in the UK. We work as a national practice providing advice and support in all aspects of Indirect Tax (VAT, Customs Duty, Green taxes) to a broad range of business sectors including large multi-nationals, household name retailers and public sector organisations. The Indirect Tax practice is a fast-growing and dynamic business, currently with 21 partners and approximately 200 professional staff in the UK. We have a significant growth plan over the next three years and in order to support this we are looking to recruit motivated individuals who are seeking a real challenge, to build on our successes to date and help us achieve our growth targets. This Manager role is Financial Services focussed. KPMG has one of the largest Financial Services Indirect Tax departments, advising banking, insurance, investment management, asset backed finance, real estate and private equity clients across a broad range of issues. The Manager will be responsible for ensuring the quality of delivery at this specialist level and will be actively involved in managing the performance of junior colleagues within the team. What will you be doing? Working as a key member of the team to provide Indirect Tax advice to a broad range of clients helping them to achieve their commercial objectives. You will be a key member of our team, providing high quality Indirect Tax advisory services on a broad range of indirect tax issues to a range of clients. Providing advice on technical issues. Working within and supporting client service teams. Maintaining and developing strong relationships with clients. Becoming the day- to-day contact for allocated clients. Assisting with the innovation of indirect tax opportunities, and the delivery of those opportunities. Delegating work to and developing tax assistants; and Working closely with Senior Managers and Directors who will provide you with the support and opportunities to assist you in realising your full potential. What will you need to do it? ACA, CTA or Qualified Solicitor and/or relevant experience (at least 5 years) with Indirect Taxes The ability to work proactively within a team environment Sound judgement, including the ability to research relevant matters Strong analytical skills and the ability to apply them practically The ability to communicate effectively at all levels (internally and externally) The desire to learn quickly Enthusiasm and a 'can do' attitude Drive and determination The desire to seek responsibility, knowledge and new challenges To discuss this or wider Tax roles with our recruitment team, all you need to do is apply, create a profile, upload your CV and begin to make your mark with KPMG. With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team. Find out more: Within Tax we have a range of divisions and specialisms. Click the links to find out more below: Tax at KPMG Tax & Law (kpmgcareers.co.uk) About our firm: About our firm (kpmgcareers.co.uk) KPMG Culture. Being Inclusive: Being inclusive (kpmgcareers.co.uk) KPMG Workability and Disability confidence: Need Support? Let us know (kpmgcareers.co.uk) For additional support in applying, please click the clinks to find out more: Applying to KPMG: Tips for interview: KPMG values: KPMG Competencies: KPMG Locations and FAQ: +professionals
Oct 31, 2025
Full time
Job details Location: London Capability: Tax & Law Experience Level: Manager Type: Full Time Service Line: Indirect Contract type: Permanent Job description Indirect Tax Manager Base Location: London plus network of 20 offices nationally: Why Join KPMG as an Indirect Tax Manager: KPMG has one of the leading Indirect Tax practices in the UK. We work as a national practice providing advice and support in all aspects of Indirect Tax (VAT, Customs Duty, Green taxes) to a broad range of business sectors including large multi-nationals, household name retailers and public sector organisations. The Indirect Tax practice is a fast-growing and dynamic business, currently with 21 partners and approximately 200 professional staff in the UK. We have a significant growth plan over the next three years and in order to support this we are looking to recruit motivated individuals who are seeking a real challenge, to build on our successes to date and help us achieve our growth targets. This Manager role is Financial Services focussed. KPMG has one of the largest Financial Services Indirect Tax departments, advising banking, insurance, investment management, asset backed finance, real estate and private equity clients across a broad range of issues. The Manager will be responsible for ensuring the quality of delivery at this specialist level and will be actively involved in managing the performance of junior colleagues within the team. What will you be doing? Working as a key member of the team to provide Indirect Tax advice to a broad range of clients helping them to achieve their commercial objectives. You will be a key member of our team, providing high quality Indirect Tax advisory services on a broad range of indirect tax issues to a range of clients. Providing advice on technical issues. Working within and supporting client service teams. Maintaining and developing strong relationships with clients. Becoming the day- to-day contact for allocated clients. Assisting with the innovation of indirect tax opportunities, and the delivery of those opportunities. Delegating work to and developing tax assistants; and Working closely with Senior Managers and Directors who will provide you with the support and opportunities to assist you in realising your full potential. What will you need to do it? ACA, CTA or Qualified Solicitor and/or relevant experience (at least 5 years) with Indirect Taxes The ability to work proactively within a team environment Sound judgement, including the ability to research relevant matters Strong analytical skills and the ability to apply them practically The ability to communicate effectively at all levels (internally and externally) The desire to learn quickly Enthusiasm and a 'can do' attitude Drive and determination The desire to seek responsibility, knowledge and new challenges To discuss this or wider Tax roles with our recruitment team, all you need to do is apply, create a profile, upload your CV and begin to make your mark with KPMG. With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team. Find out more: Within Tax we have a range of divisions and specialisms. Click the links to find out more below: Tax at KPMG Tax & Law (kpmgcareers.co.uk) About our firm: About our firm (kpmgcareers.co.uk) KPMG Culture. Being Inclusive: Being inclusive (kpmgcareers.co.uk) KPMG Workability and Disability confidence: Need Support? Let us know (kpmgcareers.co.uk) For additional support in applying, please click the clinks to find out more: Applying to KPMG: Tips for interview: KPMG values: KPMG Competencies: KPMG Locations and FAQ: +professionals
Sales Manager - London - , London If you are a passionate and results-driven leader with a commitment to excellence and a drive to foster a vibrant community, we would love to hear from you. Join us in making a transformative impact on the lives of our members! About Us: At Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness. We are seeking a dynamic and results-driven Sales Manager to join our team and drive our membership growth and revenue. Job Purpose: As the Sales Manager, your primary objective is to drive both unit and revenue sales performance, supporting the club's positive Net Member Movement requirement. You will provide regular updates, support, guidance, and strategy to engage and upskill the team to achieve new joiner targets with quality memberships. Through effective leadership and sales integrity, you will ensure all prospects and members receive an exceptional joiner experience. In the absence of the General Manager and other Heads of Departments, you will also take on Duty Manager responsibilities, ensuring operational standards, health & safety, and the commercial performance of the club. Key Responsibilities: Sales and Member Engagement: Manage new appointments/tours, customizing each interaction and conducting structured communication. Follow up with no-shows and non-joiners to address concerns and re-book appointments. Evaluate and adjust sales strategy and activity based on performance trends. Confirm next day's appointments with a personalized approach to minimize cancellations. Plan and execute 'call drives' to proactively reach out to potential prospects and schedule appointments. Capture data and outcomes of calls, appointments, and tours using company systems. Lead Generation and Conversion: Explore new lead generation avenues, such as corporate partnerships and community events. Execute a detailed plan to surpass sales targets by converting leads into quality, loyal members. Ensure exceptional service to enhance the joiner experience and encourage referrals. Team Development and Training: Conduct regular meetings to coach, motivate, and develop the team. Provide instant feedback to team members who do not offer exceptional service. Guide new joiners towards personalized 1-1 sessions or group exercise classes. Provide comprehensive training on the 'Joiner Experience' focusing on personalized tours. Operational Excellence: Uphold operational excellence in all interactions. Always adhere to company policy and procedures. Duty Management: Ensure a great welcome and experience for every member at every opportunity. Deliver an excellent joiner experience and tour every time for every guest. Steer members to GX classes and book 1-1 sessions. Maintain high standards of cleanliness and hygiene in the club. Lead on the safety of the club, ensuring compliance with all regulations. Ensure all staff are clear on their responsibilities and tasks per shift. Deliver duty management with 100% consistency, including opening/closing duties and compliance. What's in it for you: Bonus Scheme: Competitive bonus structure based on club performance and individual KPIs. Benefit Portal: Access to a comprehensive benefits portal offering significant discounts on various products and services. Health and Wellness: Complimentary gym membership for you and discount for family member. Professional Development: Opportunities for ongoing professional development and career advancement. IND1
Oct 31, 2025
Full time
Sales Manager - London - , London If you are a passionate and results-driven leader with a commitment to excellence and a drive to foster a vibrant community, we would love to hear from you. Join us in making a transformative impact on the lives of our members! About Us: At Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness. We are seeking a dynamic and results-driven Sales Manager to join our team and drive our membership growth and revenue. Job Purpose: As the Sales Manager, your primary objective is to drive both unit and revenue sales performance, supporting the club's positive Net Member Movement requirement. You will provide regular updates, support, guidance, and strategy to engage and upskill the team to achieve new joiner targets with quality memberships. Through effective leadership and sales integrity, you will ensure all prospects and members receive an exceptional joiner experience. In the absence of the General Manager and other Heads of Departments, you will also take on Duty Manager responsibilities, ensuring operational standards, health & safety, and the commercial performance of the club. Key Responsibilities: Sales and Member Engagement: Manage new appointments/tours, customizing each interaction and conducting structured communication. Follow up with no-shows and non-joiners to address concerns and re-book appointments. Evaluate and adjust sales strategy and activity based on performance trends. Confirm next day's appointments with a personalized approach to minimize cancellations. Plan and execute 'call drives' to proactively reach out to potential prospects and schedule appointments. Capture data and outcomes of calls, appointments, and tours using company systems. Lead Generation and Conversion: Explore new lead generation avenues, such as corporate partnerships and community events. Execute a detailed plan to surpass sales targets by converting leads into quality, loyal members. Ensure exceptional service to enhance the joiner experience and encourage referrals. Team Development and Training: Conduct regular meetings to coach, motivate, and develop the team. Provide instant feedback to team members who do not offer exceptional service. Guide new joiners towards personalized 1-1 sessions or group exercise classes. Provide comprehensive training on the 'Joiner Experience' focusing on personalized tours. Operational Excellence: Uphold operational excellence in all interactions. Always adhere to company policy and procedures. Duty Management: Ensure a great welcome and experience for every member at every opportunity. Deliver an excellent joiner experience and tour every time for every guest. Steer members to GX classes and book 1-1 sessions. Maintain high standards of cleanliness and hygiene in the club. Lead on the safety of the club, ensuring compliance with all regulations. Ensure all staff are clear on their responsibilities and tasks per shift. Deliver duty management with 100% consistency, including opening/closing duties and compliance. What's in it for you: Bonus Scheme: Competitive bonus structure based on club performance and individual KPIs. Benefit Portal: Access to a comprehensive benefits portal offering significant discounts on various products and services. Health and Wellness: Complimentary gym membership for you and discount for family member. Professional Development: Opportunities for ongoing professional development and career advancement. IND1
Night Concierge We have a new role available for a Night Concierge, where you will play a vital role in ensuring the safety and wellbeing of the service s clients. Position: Night Concierge Location: Wallsend, Tyne and Wear Salary: £23,868 per annum plus pension and benefits Hours: Waking nights on a rota, including weekends and bank holidays Contract: Permanent Closing Date: Sunday 2nd November 2025 About the Role To work as part of a team that delivers an assessment, support and move on service to vulnerable clients in supported or community-based accommodation. The work is underpinned by the Endeavour model of assets-based, psychologically informed delivery. The aim of this is to ensure that every client leaves the service with the skills and resilience to be confident and self-determining in their lives. Working under the direction, guidance and support of a manager/senior worker you will be responsible for managing the building to ensure that the accommodation provided to the clients is safe and secure through the provision of overnight concierge service, security and door control. This includes controlling access to buildings, being the first point of contact for all emergencies and carrying out Health and Safety checks and cleaning. Key responsibilities include: You will always ensure the safety and wellbeing of clients in the service possible including using Safeguarding and emergency alert procedures as applicable. You will provide a basic first contact advice response and security service at night to clients living in the property and/or in dispersed accommodation linked to the service You will be the first point of contact for visitors, contractors or services visiting the building at night You will be responsible for maintaining Health and Safety standards on the premises and a point of information for clients regarding Health and Safety at night You will actively ensure the security of the building through regular checks, and monitoring. About You You will need to have the following skills and experience: An understanding of the needs of people who have experienced homelessness, poor mental health, substance use or care leavers. Experience in managing the overnight safety of vulnerable clients preferably in supported housing. Good written and spoken communication skills to ensure the accurate handover of information both verbally and in writing between shifts. Experience in undertaking basic maintenance and/or delivering cleaning services. Commitment to promoting an environment, which has the highest regard for the Health and Safety of others. Able to demonstrate a clear understanding of safeguarding requirements and procedures. Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination. Personal and professional integrity. High-level understanding of professional boundaries and ability to maintain boundaries. Ability to work collaboratively. In return for working here, you will receive: A comprehensive training package tailored to your needs and role Flexible working model for suitable roles. 26 days annual leave rising to 30 after five years of service. Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave. Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service Employee Assistance Programme and access to the app 24/7 GP appointments, prescription service, health checks and nutrition advice. Discount vouchers including gym, retail, food & drink, travel, electricals and more. Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More Death in service (4x Base salary) Legal Advice line About the Organisation The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes. You may have experience in areas such as: Night Porter, Night Receptionist, Night Guest Services Associate, Night Security Concierge, Night Shift Front Desk Agent, Night Duty Manager, Night Shift Lobby Attendant, Night Shift Guest Relations, Evening Concierge, Overnight Concierge, Night Hotel Attendant, Nighttime Customer Service Representative etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Oct 31, 2025
Full time
Night Concierge We have a new role available for a Night Concierge, where you will play a vital role in ensuring the safety and wellbeing of the service s clients. Position: Night Concierge Location: Wallsend, Tyne and Wear Salary: £23,868 per annum plus pension and benefits Hours: Waking nights on a rota, including weekends and bank holidays Contract: Permanent Closing Date: Sunday 2nd November 2025 About the Role To work as part of a team that delivers an assessment, support and move on service to vulnerable clients in supported or community-based accommodation. The work is underpinned by the Endeavour model of assets-based, psychologically informed delivery. The aim of this is to ensure that every client leaves the service with the skills and resilience to be confident and self-determining in their lives. Working under the direction, guidance and support of a manager/senior worker you will be responsible for managing the building to ensure that the accommodation provided to the clients is safe and secure through the provision of overnight concierge service, security and door control. This includes controlling access to buildings, being the first point of contact for all emergencies and carrying out Health and Safety checks and cleaning. Key responsibilities include: You will always ensure the safety and wellbeing of clients in the service possible including using Safeguarding and emergency alert procedures as applicable. You will provide a basic first contact advice response and security service at night to clients living in the property and/or in dispersed accommodation linked to the service You will be the first point of contact for visitors, contractors or services visiting the building at night You will be responsible for maintaining Health and Safety standards on the premises and a point of information for clients regarding Health and Safety at night You will actively ensure the security of the building through regular checks, and monitoring. About You You will need to have the following skills and experience: An understanding of the needs of people who have experienced homelessness, poor mental health, substance use or care leavers. Experience in managing the overnight safety of vulnerable clients preferably in supported housing. Good written and spoken communication skills to ensure the accurate handover of information both verbally and in writing between shifts. Experience in undertaking basic maintenance and/or delivering cleaning services. Commitment to promoting an environment, which has the highest regard for the Health and Safety of others. Able to demonstrate a clear understanding of safeguarding requirements and procedures. Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination. Personal and professional integrity. High-level understanding of professional boundaries and ability to maintain boundaries. Ability to work collaboratively. In return for working here, you will receive: A comprehensive training package tailored to your needs and role Flexible working model for suitable roles. 26 days annual leave rising to 30 after five years of service. Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave. Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service Employee Assistance Programme and access to the app 24/7 GP appointments, prescription service, health checks and nutrition advice. Discount vouchers including gym, retail, food & drink, travel, electricals and more. Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More Death in service (4x Base salary) Legal Advice line About the Organisation The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes. You may have experience in areas such as: Night Porter, Night Receptionist, Night Guest Services Associate, Night Security Concierge, Night Shift Front Desk Agent, Night Duty Manager, Night Shift Lobby Attendant, Night Shift Guest Relations, Evening Concierge, Overnight Concierge, Night Hotel Attendant, Nighttime Customer Service Representative etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Development Team Manager Sharenergy is one of the UK s leading community energy organisations. Since 2011 we have helped groups across the UK to find, develop, build and run successful renewable energy projects across the nations and technologies. We re looking for somebody exceptional to head up our Development Team. The team currently has 4 members, working closely with volunteer-led groups, energy experts, commercial and community entities to deliver new projects. We work as consultants on individual projects and as incubators of whole new approaches. Sharenergy was a pioneer of solar co-ops at a time when there were only wind and hydro co-ops in the UK. More recently we incubated the Big Solar Co-op, a new approach to building rooftop solar at scale. We are currently working on wind, solar, hydro and heat. Our day-to-day work gets right to the heart of what makes community energy tick from financial modelling to technical analysis, planning and delivery. Most importantly of all we work with people, helping to create effective teams who deliver great projects and who enjoy working together. Sharenergy encourages community groups to take the lead with their own projects and to enhance their skills and resilience. The role offers the opportunity to form close working relationships with interesting, innovative and driven groups throughout the country. Our Development Team Manager will be responsible for: Liaising with existing clients and finding new ones Managing our Development Team Looking for opportunities to grow our reach Working on Sharenergy s strategy with the Management Team and Board Supervising our consultancy and incubator work Representing Sharenergy s Development offer within the sector and beyond You will need: At least 3 years experience in the energy industry or closely related field A very good understanding of renewable energy technologies Experience in project administration and management The ability to lead a team. Excellent interpersonal and communication skills An understanding of enterprises and project finance We are looking for somebody hands-on who will be involved in delivery. You don t have to be a community energy expert already, although you will absolutely need a hunger to become one. Sharenergy people share a strong personal commitment to fighting climate change and to co-operatives, and this role will be best delivered by somebody who shares this ethos. Details Location: The role can be fully remote, with some travel to our office in Shrewsbury, Shropshire and to sites throughout the UK. Travel for site visits, meetings and conferences is an integral part of this role - although we use video conferencing extensively, we expect to meet community energy groups in their own area and to go to sites. Hours: Nominally normal office hours. However, it is often necessary to attend meetings in the evenings and occasionally on weekends. There will be need for the occasional overnight stay. Applicants need to be flexible and willing to work around the needs of the projects. Reporting Structure: The role reports directly to Sharenergy s Chief Executive. Employment: This is a permanent, full-time role, but a 0.8 contract would also be considered. Full time is 37.5 hours per week. 0.8 is 30 hours per week. Salary: £42-45k per annum, FTE. Holidays: 25 days plus statutory holidays, timing to be arranged with line manager. Benefits: Pension Enhanced Sick Pay Enhanced Maternity and Paternity pay Cycle to work scheme Climate perks sustainable travel holiday days Sharenergy is an equal opportunities employer and we welcome applications from all suitably qualified applicants regardless of their ethnicity, sex, disability, religion, sexual orientation or gender identity; age, or marriage/civil partnership status. We recognise our duty as an employer to foster an environment that embraces diversity and are constantly reviewing our practices to become more inclusive as an organisation. Reference ID: DTM SEP25 Job Types: Full-time, Part-time Pay: £42,000.00-£45,000.00 per year Expected hours: .5 per week Benefits: Additional leave Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Flexitime Sick pay Work from home TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Oct 31, 2025
Full time
Development Team Manager Sharenergy is one of the UK s leading community energy organisations. Since 2011 we have helped groups across the UK to find, develop, build and run successful renewable energy projects across the nations and technologies. We re looking for somebody exceptional to head up our Development Team. The team currently has 4 members, working closely with volunteer-led groups, energy experts, commercial and community entities to deliver new projects. We work as consultants on individual projects and as incubators of whole new approaches. Sharenergy was a pioneer of solar co-ops at a time when there were only wind and hydro co-ops in the UK. More recently we incubated the Big Solar Co-op, a new approach to building rooftop solar at scale. We are currently working on wind, solar, hydro and heat. Our day-to-day work gets right to the heart of what makes community energy tick from financial modelling to technical analysis, planning and delivery. Most importantly of all we work with people, helping to create effective teams who deliver great projects and who enjoy working together. Sharenergy encourages community groups to take the lead with their own projects and to enhance their skills and resilience. The role offers the opportunity to form close working relationships with interesting, innovative and driven groups throughout the country. Our Development Team Manager will be responsible for: Liaising with existing clients and finding new ones Managing our Development Team Looking for opportunities to grow our reach Working on Sharenergy s strategy with the Management Team and Board Supervising our consultancy and incubator work Representing Sharenergy s Development offer within the sector and beyond You will need: At least 3 years experience in the energy industry or closely related field A very good understanding of renewable energy technologies Experience in project administration and management The ability to lead a team. Excellent interpersonal and communication skills An understanding of enterprises and project finance We are looking for somebody hands-on who will be involved in delivery. You don t have to be a community energy expert already, although you will absolutely need a hunger to become one. Sharenergy people share a strong personal commitment to fighting climate change and to co-operatives, and this role will be best delivered by somebody who shares this ethos. Details Location: The role can be fully remote, with some travel to our office in Shrewsbury, Shropshire and to sites throughout the UK. Travel for site visits, meetings and conferences is an integral part of this role - although we use video conferencing extensively, we expect to meet community energy groups in their own area and to go to sites. Hours: Nominally normal office hours. However, it is often necessary to attend meetings in the evenings and occasionally on weekends. There will be need for the occasional overnight stay. Applicants need to be flexible and willing to work around the needs of the projects. Reporting Structure: The role reports directly to Sharenergy s Chief Executive. Employment: This is a permanent, full-time role, but a 0.8 contract would also be considered. Full time is 37.5 hours per week. 0.8 is 30 hours per week. Salary: £42-45k per annum, FTE. Holidays: 25 days plus statutory holidays, timing to be arranged with line manager. Benefits: Pension Enhanced Sick Pay Enhanced Maternity and Paternity pay Cycle to work scheme Climate perks sustainable travel holiday days Sharenergy is an equal opportunities employer and we welcome applications from all suitably qualified applicants regardless of their ethnicity, sex, disability, religion, sexual orientation or gender identity; age, or marriage/civil partnership status. We recognise our duty as an employer to foster an environment that embraces diversity and are constantly reviewing our practices to become more inclusive as an organisation. Reference ID: DTM SEP25 Job Types: Full-time, Part-time Pay: £42,000.00-£45,000.00 per year Expected hours: .5 per week Benefits: Additional leave Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Flexitime Sick pay Work from home TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Casual Room Attendant (Housekeeping) - Knightsbridge, London About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers. About Jumeirah Lowndes Jumeirah Lowndes is a boutique hotel located in Belgravia, one of London's most exclusive neighbourhoods. The contemporary retreat is located just moments away from key attractions including Hyde Park and the Royal Albert Hall. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including the health club and spa. About the Job: An opportunity has arisen for a Casual Room Attendant to join us at Jumeirah Lowndes. The main duties and responsibilities of this role are: To ensure that all areas assigned are cleaned and maintained to the required standard this includes during refurbishment programs areas as walls, doors and all fixtures and fittings. This also includes guest bedrooms and bathrooms, guest corridors, skirting and furniture, fixtures, coverings, and fittings. To be fully aware of the work schedule and adequate notice is given if all work cannot be carried out. To report any complaints, accidents, equipment malfunction, maintenance faults, suspicious persons, safety hazards or other incidents immediately to the supervisor or the duty Manager. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/ areas if required, to meet business demands and guest service needs. To attend training and meetings as and when required. To assist in maximising productivity for the Department. About you: The ideal candidate for this position will have the following experience and qualifications: Previous experience in a hotel preferably in London. The ideal candidate should be a team player who works collaboratively with colleagues to maintain the cleanliness and presentation of the hotel. Demonstrated professionalism in their interactions with both guests and fellow staff members, contributing positively to the overall atmosphere of the hotel. Previous experience as Housekeeping Porter desirable. A keen eye for detail is crucial, as the role involves ensuring that every aspect of guest rooms and public areas is immaculate and presented to the highest standard expected in a luxury establishment. About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: Supportive and inclusive work environment Access to Learning & Development programmes and clear career pathways Opportunities for internal mobility within our global network Colleague discounts on food, beverage, and hotel stays worldwide Health care and insurance benefits Locally competitive salary and incentive structure Dry Cleaning of uniform or Business attire Meals on Duty Employee Assistance Program Wellness Benefits - Chiropodist, Flu Jabs, and more.
Oct 31, 2025
Full time
Casual Room Attendant (Housekeeping) - Knightsbridge, London About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers. About Jumeirah Lowndes Jumeirah Lowndes is a boutique hotel located in Belgravia, one of London's most exclusive neighbourhoods. The contemporary retreat is located just moments away from key attractions including Hyde Park and the Royal Albert Hall. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including the health club and spa. About the Job: An opportunity has arisen for a Casual Room Attendant to join us at Jumeirah Lowndes. The main duties and responsibilities of this role are: To ensure that all areas assigned are cleaned and maintained to the required standard this includes during refurbishment programs areas as walls, doors and all fixtures and fittings. This also includes guest bedrooms and bathrooms, guest corridors, skirting and furniture, fixtures, coverings, and fittings. To be fully aware of the work schedule and adequate notice is given if all work cannot be carried out. To report any complaints, accidents, equipment malfunction, maintenance faults, suspicious persons, safety hazards or other incidents immediately to the supervisor or the duty Manager. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/ areas if required, to meet business demands and guest service needs. To attend training and meetings as and when required. To assist in maximising productivity for the Department. About you: The ideal candidate for this position will have the following experience and qualifications: Previous experience in a hotel preferably in London. The ideal candidate should be a team player who works collaboratively with colleagues to maintain the cleanliness and presentation of the hotel. Demonstrated professionalism in their interactions with both guests and fellow staff members, contributing positively to the overall atmosphere of the hotel. Previous experience as Housekeeping Porter desirable. A keen eye for detail is crucial, as the role involves ensuring that every aspect of guest rooms and public areas is immaculate and presented to the highest standard expected in a luxury establishment. About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: Supportive and inclusive work environment Access to Learning & Development programmes and clear career pathways Opportunities for internal mobility within our global network Colleague discounts on food, beverage, and hotel stays worldwide Health care and insurance benefits Locally competitive salary and incentive structure Dry Cleaning of uniform or Business attire Meals on Duty Employee Assistance Program Wellness Benefits - Chiropodist, Flu Jabs, and more.
Sales Manager - London - Queen Victoria Street Club, Queen Victoria Street If you are a passionate and results-driven leader with a commitment to excellence and a drive to foster a vibrant community, we would love to hear from you. Join us in making a transformative impact on the lives of our members! About Us: At Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness. We are seeking a dynamic and results-driven Sales Manager to join our team and drive our membership growth and revenue. Job Purpose: As the Sales Manager, your primary objective is to drive both unit and revenue sales performance, supporting the club's positive Net Member Movement requirement. You will provide regular updates, support, guidance, and strategy to engage and upskill the team to achieve new joiner targets with quality memberships. Through effective leadership and sales integrity, you will ensure all prospects and members receive an exceptional joiner experience. In the absence of the General Manager and other Heads of Departments, you will also take on Duty Manager responsibilities, ensuring operational standards, health & safety, and the commercial performance of the club. Key Responsibilities: Sales and Member Engagement: Manage new appointments/tours, customizing each interaction and conducting structured communication. Follow up with no-shows and non-joiners to address concerns and re-book appointments. Evaluate and adjust sales strategy and activity based on performance trends. Confirm next day's appointments with a personalized approach to minimize cancellations. Plan and execute 'call drives' to proactively reach out to potential prospects and schedule appointments. Capture data and outcomes of calls, appointments, and tours using company systems. Lead Generation and Conversion: Explore new lead generation avenues, such as corporate partnerships and community events. Execute a detailed plan to surpass sales targets by converting leads into quality, loyal members. Ensure exceptional service to enhance the joiner experience and encourage referrals. Team Development and Training: Conduct regular meetings to coach, motivate, and develop the team. Provide instant feedback to team members who do not offer exceptional service. Guide new joiners towards personalized 1-1 sessions or group exercise classes. Provide comprehensive training on the 'Joiner Experience' focusing on personalized tours. Operational Excellence: Uphold operational excellence in all interactions. Always adhere to company policy and procedures. Duty Management: Ensure a great welcome and experience for every member at every opportunity. Deliver an excellent joiner experience and tour every time for every guest. Steer members to GX classes and book 1-1 sessions. Maintain high standards of cleanliness and hygiene in the club. Lead on the safety of the club, ensuring compliance with all regulations. Ensure all staff are clear on their responsibilities and tasks per shift. Deliver duty management with 100% consistency, including opening/closing duties and compliance. What's in it for you: Bonus Scheme: Competitive bonus structure based on club performance and individual KPIs. Benefit Portal: Access to a comprehensive benefits portal offering significant discounts on various products and services. Health and Wellness: Complimentary gym membership for you and discount for family member. Professional Development: Opportunities for ongoing professional development and career advancement.
Oct 31, 2025
Full time
Sales Manager - London - Queen Victoria Street Club, Queen Victoria Street If you are a passionate and results-driven leader with a commitment to excellence and a drive to foster a vibrant community, we would love to hear from you. Join us in making a transformative impact on the lives of our members! About Us: At Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness. We are seeking a dynamic and results-driven Sales Manager to join our team and drive our membership growth and revenue. Job Purpose: As the Sales Manager, your primary objective is to drive both unit and revenue sales performance, supporting the club's positive Net Member Movement requirement. You will provide regular updates, support, guidance, and strategy to engage and upskill the team to achieve new joiner targets with quality memberships. Through effective leadership and sales integrity, you will ensure all prospects and members receive an exceptional joiner experience. In the absence of the General Manager and other Heads of Departments, you will also take on Duty Manager responsibilities, ensuring operational standards, health & safety, and the commercial performance of the club. Key Responsibilities: Sales and Member Engagement: Manage new appointments/tours, customizing each interaction and conducting structured communication. Follow up with no-shows and non-joiners to address concerns and re-book appointments. Evaluate and adjust sales strategy and activity based on performance trends. Confirm next day's appointments with a personalized approach to minimize cancellations. Plan and execute 'call drives' to proactively reach out to potential prospects and schedule appointments. Capture data and outcomes of calls, appointments, and tours using company systems. Lead Generation and Conversion: Explore new lead generation avenues, such as corporate partnerships and community events. Execute a detailed plan to surpass sales targets by converting leads into quality, loyal members. Ensure exceptional service to enhance the joiner experience and encourage referrals. Team Development and Training: Conduct regular meetings to coach, motivate, and develop the team. Provide instant feedback to team members who do not offer exceptional service. Guide new joiners towards personalized 1-1 sessions or group exercise classes. Provide comprehensive training on the 'Joiner Experience' focusing on personalized tours. Operational Excellence: Uphold operational excellence in all interactions. Always adhere to company policy and procedures. Duty Management: Ensure a great welcome and experience for every member at every opportunity. Deliver an excellent joiner experience and tour every time for every guest. Steer members to GX classes and book 1-1 sessions. Maintain high standards of cleanliness and hygiene in the club. Lead on the safety of the club, ensuring compliance with all regulations. Ensure all staff are clear on their responsibilities and tasks per shift. Deliver duty management with 100% consistency, including opening/closing duties and compliance. What's in it for you: Bonus Scheme: Competitive bonus structure based on club performance and individual KPIs. Benefit Portal: Access to a comprehensive benefits portal offering significant discounts on various products and services. Health and Wellness: Complimentary gym membership for you and discount for family member. Professional Development: Opportunities for ongoing professional development and career advancement.
