9 jobs found

We're recruiting an experienced and motivated Revenues Officer to join a high-performing team delivering a full end-to-end Revenues service. This is an exciting opportunity for an experienced professional to play a key role in maximising income collection across Council Tax, Business Rates (NNDR), Housing Benefit Overpayments, and Sundry Debt, while ensuring excellent customer service and compliance with legislation. You'll manage your own caseload, working independently and as part of a supportive team, providing expert advice to residents, businesses, and partners. This is a fast-paced role that requires a proactive approach, attention to detail, and a passion for delivering great service and fair outcomes. The Role Deliver an efficient and customer-focused Revenues service covering Council Tax billing and recovery, NNDR (including BIDs), Housing Benefit Overpayments and debt recovery. Manage your own caseload, ensuring all work is completed in line with performance targets and statutory requirements. Provide expert advice to residents, landlords, and businesses by telephone, email, and in writing-resolving complex queries quickly and accurately. Identify and apply discounts, exemptions, and reliefs in accordance with legislation and council policy. Investigate and assess liability changes, liaising with internal departments, external partners, and the Valuation Office Agency (VOA). Maximise debt recovery through appropriate enforcement routes including attachments, court action, committal, bankruptcy, or charging orders. Manage cases referred to enforcement agents and other recovery partners, ensuring performance and payments are tracked effectively. Prepare and analyse data for management reporting, audits, and statutory returns. Mentor and support trainee staff, ensuring consistent quality and compliance across the team. Contribute to service improvement projects, identifying opportunities to streamline processes and improve customer experience. Key Requirements Proven experience working within a local authority revenues environment. Strong working knowledge of Council Tax, NNDR, and Housing Benefit Overpayment legislation, policies, and procedures. Demonstrable experience managing a personal caseload and delivering against collection and performance targets. Excellent communication and negotiation skills with the ability to handle sensitive and complex customer cases. Experience using revenues systems (e.g. Academy/MRI, Northgate, or equivalent). Strong analytical and organisational skills, with the ability to produce reports, interpret data, and make evidence-based recommendations. Ability to liaise confidently with enforcement agents, legal services, auditors, and other stakeholders. A customer-focused approach with commitment to fairness, accuracy, and continuous improvement. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from revenues and benefits professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Sarum College is a centre for study and research where our passion is learning that nourishes the human spirit. The Sarum community offers inclusive, welcoming space and time for all those who aspire to grow in wisdom and courage. Key responsibilities: To be responsible for managing end-to-end finance operations, looking to make improvements to procedures and controls where appropriate. Key tasks: Continuously reflect upon and make improvements to current accounting practices; Prepare monthly management accounts, providing commentary against monthly and year to date Budget and Prior Year results, and prepare annual accounts, providing analytical reports for the COO as required; Manage VAT and other tax activities, investments, and insurance matters; Manage the relationships with tenants in the building and deal with agents; Be responsible for the safekeeping of all contracts affecting the College s current and future activities; Manage the Finance Officer; Manage the employment records, and administer payroll for all staff, seeking support from the HR Consultant when required. Act as Data Protection Officer for the College To consider new methods of improving processing efficiencies, data security and cost management across the College s finance functions, including reviewing software Work with the Executive Team to create budgets for the College Assist with designing and reporting KPI s for both the next year and forecasting future years.

Principal Planning Officer (Major Apps) London £60-62 per hour Initial 3-Month Contract (likely to extend for up to 12 months) Job Ref - 61389 My Local Authority Client in London is looking to source an experienced Principal Planning Officer to join their Development Management team, focusing on strategic applications and Planning Performance Agreement (PPA) cases. The Role: This is a senior-level role where you will be managing complex and high-profile strategic planning applications, including PPA cases, often involving significant stakeholder engagement and cross-departmental collaboration. You must have a strong track record of handling large-scale or sensitive applications and be confident in negotiating with applicants and agents at a senior level. Experience working within a London Borough and on urban regeneration or major mixed-use schemes is highly desirable. Ideally, the successful candidate will attend the office on a weekly basis, but flexibility may be available for the right person. My client is looking to secure someone quickly, so please don't hesitate to get in touch if this sounds of interest. For a confidential discussion, please call Ben Hitchman on (phone number removed),or email: (url removed) or contact our Planning Team directly: (url removed) Carrington West's dedicated Town Planning Recruitment Team supports clients UK-wide on both a permanent and contract basis across all levels of seniority. If this role isn't quite right but you're open to hearing about other opportunities, we'd still love to hear from you - many of our roles are not advertised.

About the role You will be responsible for collecting debt for the Council. The main purpose of the role: Assist the Debt Recovery Officer with the collection of outstanding debt. Specific duties and responsibilities The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area. The duties are: Control and reconciliation of the system. Provide assistance, advice and training (as required). Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy). Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements. Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings. Managing direct debits. Experience Has worked in a Local Government Environment.At least 1 year in Debt Management/Recovery. Has accounts receivable experience within a large multi-functional organisation. A working knowledge of CIVICA Financials.Dealing with Debt Recovery Agents/Solicitors. Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant

About the Role: One of my local governmet clients is seeking a highly organised and experienced Complaints Officer to join its Parking Debt and Complaints Team . This role is essential in supporting the council's commitment to delivering a responsive and effective service within Parking Services and Network Management. Key Responsibilities: Responding to complaints, member enquiries, and PCN (Penalty Charge Notice) appeals, particularly at the Warrant of Control stage. Preparing and responding to legal documents such as Statements of Truth (SOT) , N244 applications , and liaising with the Traffic Enforcement Centre (TEC) and County Courts . Managing communications with Enforcement Agents , and addressing issues related to Breathing Space and Debt Relief Orders (DRO) . Monitoring and reconciling parking income and agent performance. Handling Stage 1 complaints and case correspondence efficiently and professionally. Applying relevant parking legislation including Civil Procedure Rules Part 75 (CPR 75) . Requirements: Prior experience in a local authority or parking enforcement setting. Strong understanding of parking legislation and legal recovery processes. Experience working with PCNs, TEC procedures, and court documentation. Excellent written and verbal communication skills. Ability to handle sensitive and complex cases with discretion and accuracy. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.

Viberoptix, part of the Fibrus Group of companies, deliver specialised fibre network build solutions from design, civils activities, cabling and splicing. Our team of experienced and certified engineers are leaders in their field providing excellence in every aspect of the fibre network construction. We are seeking Wayleave Officers to join our team in Cumbria. Job Title: Wayleave Officer Location: Cumbria GB, Site based Role Summary: As a Wayleave Officer, you will play a vital role in facilitating the installation of telecommunications infrastructure by securing wayleave permissions on private land and properties. You will work closely with the Wayleave Supervisor and Manager and collaborate with various internal teams to ensure the efficient rollout of our network. Your responsibilities will encompass conducting audits, negotiating agreements, and liaising with stakeholders to navigate the complexities of land ownership and consent processes. Key Responsibilities: Wayleave Acquisition Collaborate with the Wayleave Manager to obtain permissions for the installation of telecommunications apparatus on both public and private sector properties. Conduct desktop audits of pre-build areas to identify private land and determine necessary wayleave requirements. Utilize land searches to identify ownership of private properties and secure wayleaves, easements, and landlord consents. Will be required to obtain wayleaves onsite from the landowner as well as remotely Negotiation & Coordination Negotiate wayleaves for Business Parks, Industrial Estates, and Council properties, ensuring favorable terms for the company. Coordinate with Planning, Build, and Installations teams to update requirements and ensure all necessary planning consents, wayleaves, and listed building consents are obtained. Liaise with public bodies, including the Department for Infrastructure, Local Councils, and Housing Associations, to facilitate effective network rollout. Stakeholder Engagement Schedule and attend meetings with landowners, Councils, management agents, and other stakeholders as necessary to discuss wayleave agreements and project updates. Serve as the primary point of contact for landlords, management agents, and solicitors regarding permissions for installations in residential and business premises. Provide timely updates to the Wayleave Manager on progress and any issues that arise during the acquisition process. On-Site Responsibilities Conduct on-site visits to obtain wayleaves, ensuring all necessary documentation is completed and signed. Work closely with the Wayleave department to understand policies and processes, maintaining compliance with all regulations. Key Requirements: Experience & Knowledge Minimum of 2 years of administrative experience, preferably in a telecommunications environment. Previous experience as a Wayleave Officer (1+ year) is highly desirable, with a focus on negotiating wayleaves and managing land permissions. Familiarity with the 'Symology' platform is a significant advantage for data retrieval and review. Skills Strong negotiation skills with the ability to effectively communicate with a variety of stakeholders, including landowners and local authorities. Good organizational skills, capable of managing changing priorities within tight deadlines while ensuring quality output. Excellent communication skills, comfortable interacting at all levels of the organization and with external partners. Personal Attributes A proactive and results-focused attitude with a commitment to delivering outcomes and going the extra mile. A team player who is adaptable and responsive to changes in deadlines and processes. Confidence in asserting oneself in a professional manner while maintaining strong interpersonal relationships. Desirable Qualifications: Experience working within a legal department or knowledge of legal processes related to land use and telecommunication permissions. Project management experience or knowledge of project management principles. A qualification in Real Estate or related fields would be beneficial. This role presents an exciting opportunity for a motivated individual to contribute to the successful delivery of telecommunications infrastructure projects. If you are a dedicated professional with strong negotiation and organizational skills, we encourage you to apply. Company Benefits: Competitive package - details available on request Van, tooling and uniform provided Life insurance scheme Employee Assistance Program Training and Development opportunities Excellent Career progression opportunities Additional Information : This is not an exhaustive list of duties and requirements. The nature of the organisation is such that it will evolve as it operates and the nature of duties, tasks, knowledge and skills required for this post may develop and change in time. Viberoptix is an equal opportunities employer. Job Types: Full-time, Permanent Licence/Certification: Driving Licence (required) Work authorisation: United Kingdom (required) Work Location: On the road Reference ID: WOGB0125

Job role - Managing Agents Officer Location - Bracknell Salary - £39400 per annum Permanent position Hours - 37 per week - Monday - Friday with agile working Sellick Partnership Ltd are partnering a well-established housing association with the recruitment of a Managing Agents Officer to manage contractual relationships for third-party managing agents who provide services across the housing stocks port click apply for full job details

Resident Support Specialist Annual Salary: £34,004 Location: Office in Birmingham, but the role involves daily travel to properties Job Type: Full-time We are seeking a dedicated Resident Support Officer to deliver high-quality, responsive, customer-focused services within a supported housing environment. This role is crucial in assisting and advising residents on a range of issues including anti-social behaviour, safeguarding, and service requests, and requires someone who can develop and maintain excellent relationships with various partners and stakeholders. Day-to-day of the role: Take responsibility for delivering high-quality, responsive customer-focused services to residents within a defined geographical area. Provide assistance and advice to residents on a range of topics including support for new residents, welfare benefits claims, and signposting to external services. Conduct settling in visits for new residents as per the agreed schedule. Handle anti-social behaviour complaints, conduct investigations, develop action plans, and provide support to victims. Investigate safeguarding concerns, ensuring timely referrals to local authority safeguarding teams and completion of all follow-up work to ensure resident safety. Support formal complaint investigations to provide quality responses within agreed timescales. Guide residents through the process of appealing termination notices. Undertake joint inspections with local authority representatives and ensure completion of agreed actions. Collaborate with partner agencies to deliver seamless services that support individuals and sustain neighbourhoods. Promote positive resident outcomes and support transitions to independent living. Develop and maintain professional relationships with managing agents and ensure services meet Concept Housing's standards. Engage with residents through meetings and satisfaction surveys to use insights for service improvement. Record all customer interactions accurately and use feedback to tailor services to resident needs. Contribute to continuous improvement initiatives and comply with all relevant policies and standards. Required Skills & Qualifications: GCSE level education or equivalent, including English and Maths. One year minimum experience in a social or supported housing environment. Proven ability to manage complex and varied caseloads, including case management of ASB and safeguarding issues. Excellent customer focus with the ability to adapt service delivery based on feedback. Strong communication and interpersonal skills. Proficiency in Microsoft 365 and experience with IT-based recording and data systems. Ability to work under pressure and meet tight deadlines. Team player with a flexible approach to work. Must hold a driving license and have access to a vehicle. Benefits: Competitive salary. Opportunities for professional development and training. Supportive team environment. Field-based flexibility. To apply for the Resident Services Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.

Resident Welfare Coordinator Annual Salary: £34,004 Location: Office in Birmingham, but the role involves daily travel to properties Job Type: Full-time We are seeking a dedicated Resident Welfare Officer to deliver high-quality, responsive, customer-focused services within a supported housing environment. This role is crucial in assisting and advising residents on a range of issues including anti-social behaviour, safeguarding, and service requests, and requires someone who can develop and maintain excellent relationships with various partners and stakeholders. Day-to-day of the role: Take responsibility for delivering high-quality, responsive customer-focused services to residents within a defined geographical area. Provide assistance and advice to residents on a range of topics including support for new residents, welfare benefits claims, and signposting to external services. Conduct settling in visits for new residents as per the agreed schedule. Handle anti-social behaviour complaints, conduct investigations, develop action plans, and provide support to victims. Investigate safeguarding concerns, ensuring timely referrals to local authority safeguarding teams and completion of all follow-up work to ensure resident safety. Support formal complaint investigations to provide quality responses within agreed timescales. Guide residents through the process of appealing termination notices. Undertake joint inspections with local authority representatives and ensure completion of agreed actions. Collaborate with partner agencies to deliver seamless services that support individuals and sustain neighbourhoods. Promote positive resident outcomes and support transitions to independent living. Develop and maintain professional relationships with managing agents and ensure services meet Concept Housing's standards. Engage with residents through meetings and satisfaction surveys to use insights for service improvement. Record all customer interactions accurately and use feedback to tailor services to resident needs. Contribute to continuous improvement initiatives and comply with all relevant policies and standards. Required Skills & Qualifications: GCSE level education or equivalent, including English and Maths. One year minimum experience in a social or supported housing environment. Proven ability to manage complex and varied caseloads, including case management of ASB and safeguarding issues. Excellent customer focus with the ability to adapt service delivery based on feedback. Strong communication and interpersonal skills. Proficiency in Microsoft 365 and experience with IT-based recording and data systems. Ability to work under pressure and meet tight deadlines. Team player with a flexible approach to work. Must hold a driving license and have access to a vehicle. Benefits: Competitive salary. Opportunities for professional development and training. Supportive team environment. Field-based flexibility. To apply for the Resident Welfare Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.