296 jobs found

Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: Track Enquiries, applications, admissions data, and manage student recruitment pipelines. Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes. Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads. Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers. Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets. Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms. Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner. Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support. Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments. Time Management : Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines. Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction. Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets. Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: Track Enquiries, applications, admissions data, and manage student recruitment pipelines. Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes. Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads. Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers. Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets. Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms. Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner. Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support. Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments. Time Management : Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines. Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction. Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets. Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: Track Enquiries, applications, admissions data, and manage student recruitment pipelines. Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes. Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads. Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers. Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets. Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms. Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner. Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support. Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments. Time Management : Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines. Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction. Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets. Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Student Wellbeing Location: Bow, East London (On-site) Type of Contract: Permanent - Part Time - 30hrs per week Shift Pattern: Evenings and Weekends (4-9pm weekdays & 10.00am - 3.00pm Saturdays) GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: Supporting students' well-being by offering help with mental health, personal issues, and practical concerns like housing or finances. Providing guidance, crisis support, and promote a safe, inclusive environment to help students succeed both personally and academically. The role: The purpose of this role is to provide guidance and support to GBS students in their learning, wellbeing and engagement throughout their studies. Your key task will be to address student welfare by pastoral support and by guiding students to services appropriate to their needs. GBS Welfare Officers can expect to be among the first members of staff to be approached by students needing assistance with a variety of issues. Welfare officers must know all services and academic programmes offered by GBS, as well as appropriate external agencies and be ready to refer students to appropriate services. The Student Welfare Officer reports into the Student Welfare Manager. Please note, we are unable to offer sponsorship for this position. What the role involves: Managing student referrals, alongside the Student Welfare Manager, acting as a link between the Welfare Office, the relevant academic team and relevant internal and external services. Providing pastoral support to students who may be experiencing social or emotional issues. To ensure students with personal learning plans receive the learning accommodations outlined in the plan and that these are addressed in the classroom. Maximising the attendance of students by working alongside the student engagement managers to support students effectively throughout their studies. To provide immediate assistance to students on a drop in and appointment basis. To maintain accurate student welfare records and information and ensure confidential records are held and shared in line with GDPR requirements. To assist with the organisation of health and wellbeing social activities and events for students. What Experience/Skills are required: Bachelor's degree in the relevant area, preferably health related Prior experience in an adjacent or similar role, preferably within higher education. Have knowledge of: - the DDA and SENDA and to know how to implement their guidelines - the JCQ and the range of reasonable adjustments that may apply to students with learning differences and individual needs Experience of working with a range of physical disabilities and specific learning difficulties encountered in mainstream schools such as dyslexia, dyspraxia, attention deficit and Asperger's syndrome. Experience of selecting and using appropriate assessment materials, score results, convert raw scores to derived scores, analyse results, draw conclusions and make recommendations. The ability to discuss student's needs in a sensitive manner and together plan a programme of Additional Support to facilitate outcomes of personal targets and tutor targets. What We Offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus GBS supported my development by enrolling me in an external Leadership and Management course, which equipped me with the tools to drive my team towards continued growth and success. Before joining GBS, I did not envision myself as a manager, but I have now found my passion in leadership. - Ebony Bates (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Student Wellbeing Location: Bow, East London (On-site) Type of Contract: Permanent - Part Time - 30hrs per week Shift Pattern: Evenings and Weekends (4-9pm weekdays & 10.00am - 3.00pm Saturdays) GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: Supporting students' well-being by offering help with mental health, personal issues, and practical concerns like housing or finances. Providing guidance, crisis support, and promote a safe, inclusive environment to help students succeed both personally and academically. The role: The purpose of this role is to provide guidance and support to GBS students in their learning, wellbeing and engagement throughout their studies. Your key task will be to address student welfare by pastoral support and by guiding students to services appropriate to their needs. GBS Welfare Officers can expect to be among the first members of staff to be approached by students needing assistance with a variety of issues. Welfare officers must know all services and academic programmes offered by GBS, as well as appropriate external agencies and be ready to refer students to appropriate services. The Student Welfare Officer reports into the Student Welfare Manager. Please note, we are unable to offer sponsorship for this position. What the role involves: Managing student referrals, alongside the Student Welfare Manager, acting as a link between the Welfare Office, the relevant academic team and relevant internal and external services. Providing pastoral support to students who may be experiencing social or emotional issues. To ensure students with personal learning plans receive the learning accommodations outlined in the plan and that these are addressed in the classroom. Maximising the attendance of students by working alongside the student engagement managers to support students effectively throughout their studies. To provide immediate assistance to students on a drop in and appointment basis. To maintain accurate student welfare records and information and ensure confidential records are held and shared in line with GDPR requirements. To assist with the organisation of health and wellbeing social activities and events for students. What Experience/Skills are required: Bachelor's degree in the relevant area, preferably health related Prior experience in an adjacent or similar role, preferably within higher education. Have knowledge of: - the DDA and SENDA and to know how to implement their guidelines - the JCQ and the range of reasonable adjustments that may apply to students with learning differences and individual needs Experience of working with a range of physical disabilities and specific learning difficulties encountered in mainstream schools such as dyslexia, dyspraxia, attention deficit and Asperger's syndrome. Experience of selecting and using appropriate assessment materials, score results, convert raw scores to derived scores, analyse results, draw conclusions and make recommendations. The ability to discuss student's needs in a sensitive manner and together plan a programme of Additional Support to facilitate outcomes of personal targets and tutor targets. What We Offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus GBS supported my development by enrolling me in an external Leadership and Management course, which equipped me with the tools to drive my team towards continued growth and success. Before joining GBS, I did not envision myself as a manager, but I have now found my passion in leadership. - Ebony Bates (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Academic Services Location: London, Birmingham, Manchester or Leeds Campus (On-site) Type of Contract: Permanent Working Pattern: Full Time (40hrs per week) Salary Range: £38,000-£42,000pa GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: The Statutory Returns department is a specialised unit within the broader registry operations. It holds primary responsibility for reporting to regulatory and data designated bodies such as HESA and OfS. The team is the central authority on statutory data, proactively collaborating with internal staff and external stakeholders to ensure accuracy and compliance. The role: The Statutory Returns Officer reports to the Head of Statutory Returns within the Statutory Returns team. This team is a subset of the larger registry team, which encompasses various functions including planning statutory returns, providing training, and auditing the maintenance of student records. The Statutory Returns Officer is tasked with proactive engagement, both internally with staff and externally with key stakeholders, possessing authoritative knowledge of statutory reporting requirements to regulatory bodies such as OfS, HESA, and others. Please note, we are unable to offer sponsorship for this position. What the role involves: Involved with the production of student related statutory external returns for the Office for Students and the Higher Education Statistics Agency (HESA). Working with departments across GBS to communicate the data collection requirements for statutory returns. Ensuring the maintenance and monitoring of data quality within the student records system, specifically auditing data relevant to external returns. Collaborating with other departments to address and resolve any issues identified during the auditing process. Where data quality issues exist; review processes and liaise with the relevant teams to improve processes and prevent persistent issues from occurring in the future. Work alongside colleagues across the institution to help evaluate if processes relating to data collection are meeting statutory requirements and to monitor data quality (with regards to external returns) within the student records. Attending webinars to ensure knowledge is up to date and assist with disseminating this to staff across Global Banking School for information related to statutory HE returns. Monitoring the web sites and publications of HESA, OfS and other relevant agencies for new, and changed, data reporting requirements, performance indicators, etc. Training of staff across the institution with regards to statutory requirements and how their areas of work feed into them Build positive relationships with other professional services teams and academic staff and to coordinate and liaise regularly with key stakeholders in designated departments. Use initiative and judgement to solve day-to-day problems with flexibility and timeliness. What Experience/Skills are required: Degree or equivalent professional qualification. Knowledge and experience of HESES, HESA, Graduate Outcomes or NSS returns. Knowledge of data quality checking processes. Successful experience of working with users at different levels to resolve issues with processes or data systems. Experience of operating Excel at an advanced level. Proactive approach to problem solving, including a curiosity to investigate issues and find solutions. Ability to provide courteous and high standards of customer service. High level of personal integrity and confidentiality and a strong attention to detail. Ability to work effectively as a team member. Ability to work flexibly to meet changing needs. Commitment to own learning and development. Excellent record of attendance and punctuality. Desirable Experience/Skills: A sound understanding of the relational database model and its implementation. Effective skills in statistical analysis and data modelling. What We Offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus GBS supported my development by enrolling me in an external Leadership and Management course, which equipped me with the tools to drive my team towards continued growth and success. Before joining GBS, I did not envision myself as a manager, but I have now found my passion in leadership. - Ebony Bates (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Student Wellbeing Location: Bow, East London (On-site) Type of Contract: Permanent - Part Time - 30hrs per week Shift Pattern: Evenings and Weekends (4-9pm weekdays & 10.00am - 3.00pm Saturdays) GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: Supporting students' well-being by offering help with mental health, personal issues, and practical concerns like housing or finances. Providing guidance, crisis support, and promote a safe, inclusive environment to help students succeed both personally and academically. The role: The purpose of this role is to provide guidance and support to GBS students in their learning, wellbeing and engagement throughout their studies. Your key task will be to address student welfare by pastoral support and by guiding students to services appropriate to their needs. GBS Welfare Officers can expect to be among the first members of staff to be approached by students needing assistance with a variety of issues. Welfare officers must know all services and academic programmes offered by GBS, as well as appropriate external agencies and be ready to refer students to appropriate services. The Student Welfare Officer reports into the Student Welfare Manager. Please note, we are unable to offer sponsorship for this position. What the role involves: Managing student referrals, alongside the Student Welfare Manager, acting as a link between the Welfare Office, the relevant academic team and relevant internal and external services. Providing pastoral support to students who may be experiencing social or emotional issues. To ensure students with personal learning plans receive the learning accommodations outlined in the plan and that these are addressed in the classroom. Maximising the attendance of students by working alongside the student engagement managers to support students effectively throughout their studies. To provide immediate assistance to students on a drop in and appointment basis. To maintain accurate student welfare records and information and ensure confidential records are held and shared in line with GDPR requirements. To assist with the organisation of health and wellbeing social activities and events for students. What Experience/Skills are required: Bachelor's degree in the relevant area, preferably health related Prior experience in an adjacent or similar role, preferably within higher education. Have knowledge of: - the DDA and SENDA and to know how to implement their guidelines - the JCQ and the range of reasonable adjustments that may apply to students with learning differences and individual needs Experience of working with a range of physical disabilities and specific learning difficulties encountered in mainstream schools such as dyslexia, dyspraxia, attention deficit and Asperger's syndrome. Experience of selecting and using appropriate assessment materials, score results, convert raw scores to derived scores, analyse results, draw conclusions and make recommendations. The ability to discuss student's needs in a sensitive manner and together plan a programme of Additional Support to facilitate outcomes of personal targets and tutor targets. What We Offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus GBS supported my development by enrolling me in an external Leadership and Management course, which equipped me with the tools to drive my team towards continued growth and success. Before joining GBS, I did not envision myself as a manager, but I have now found my passion in leadership. - Ebony Bates (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Business Improvement Unit Location: Greenford (West London) & Leeds (On-site) Type of Contract: Permanent Working Pattern: Full Time (40hrs per week) Salary Range: £45,000-£55,000pa GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: The Business Improvement Unit works across the organisation to provide technical and process improvements via projects and audits. The role: Reporting to the Project Management Office Manager, the Senior Project Manager will lead and deliver complex projects in alignment with the GBS (Global Banking School) project governance framework, aimed at enhancing our academic and administrative systems, ensuring alignment with organisational goals and industry standards. Please note, we are unable to offer sponsorship for this position. ROLE and RESPONSIBILITIES: Project Leadership: Lead end-to-end project management for large-scale initiatives, from initiation through delivery and post-implementation review, ensuring projects are completed on time, within scope, and within budget. Stakeholder Engagement: Work closely with academic leaders, administrative staff, IT teams, and external partners to define project goals, gather requirements, and ensure alignment with institutional priorities. Resource Management: Oversee the allocation and utilisation of resources, including personnel, technology, and finances, to optimise project outcomes. Team Management and Mentoring: Mentor, train/coach and support junior members of the PMO team to enhance their skills, enabling them to grow within the PMO structure and confidently deputise for the PMO Manager when needed Risk Management: Identify potential risks and develop mitigation strategies to minimise impact on project timelines and objectives. Reporting: Provide regular updates to senior management and governance bodies on project status, including progress, risks, and budget performance. Governance and Reporting: Ensure full compliance with the GBS project delivery framework , producing timely updates, dashboards, and reports for senior leadership and governance forums. Quality Assurance: Ensure that all project deliverables meet the highest quality standards and comply with relevant regulations (e.g. B3, GDPR) and accreditation requirements. Change Management: Lead change management efforts, including training and communication strategies, to ensure successful adoption of new systems and processes. Finance Management: Manage project budgets effectively, undertaking cost-benefit analyses, tracking expenditure, and ensuring financial accountability throughout the project lifecycle. Essential Skills and Experience: Significant experience working in project management positions, preferably with at least a year in the Higher Education sector. Experience in both traditional Waterfall and Agile methodologies, with practical knowledge and hands-on involvement in Scrum within past project delivery environments. Demonstrated ability to lead cross-functional teams and manage complex projects with multiple stakeholders. Strong interpersonal and communication skills, with the ability to influence and negotiate at all levels of the organisation. Experience of managing multiple projects at different stages, concurrently Experience and with project management tools (e.g., MS Project, JIRA, or similar) and understanding of a range of Project Management approaches including Agile, Waterfall and Prince2 with formal training in one or more of these methodologies Bachelor's degree in a relevant field (e.g., Business Administration, Information Technology, Education). Desirable Skills and Experience: Certifications: PMP, PRINCE2 Practitioner, Agile or SCRUM certification. Experience in leading organisational change initiatives within a Higher Education setting. Familiarity with educational technology solutions and their implementation. What We Offer 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus One of my proudest achievements at GBS is being part of the Admissions department's growth and improvement. Over the past three years, I've seen the team expand from 30 to 90 employees. Being involved in shaping processes and ensuring admissions are robust and high-quality has been incredibly rewarding. It's exciting to see how much we've accomplished as a team and how far we've come. - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Academic Services Location: London, Birmingham, Manchester or Leeds Campus (On-site) Type of Contract: Permanent Working Pattern: Full Time (40hrs per week) Salary Range: £38,000-£42,000pa GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: The Statutory Returns department is a specialised unit within the broader registry operations. It holds primary responsibility for reporting to regulatory and data designated bodies such as HESA and OfS. The team is the central authority on statutory data, proactively collaborating with internal staff and external stakeholders to ensure accuracy and compliance. The role: The Statutory Returns Officer reports to the Head of Statutory Returns within the Statutory Returns team. This team is a subset of the larger registry team, which encompasses various functions including planning statutory returns, providing training, and auditing the maintenance of student records. The Statutory Returns Officer is tasked with proactive engagement, both internally with staff and externally with key stakeholders, possessing authoritative knowledge of statutory reporting requirements to regulatory bodies such as OfS, HESA, and others. Please note, we are unable to offer sponsorship for this position. What the role involves: Involved with the production of student related statutory external returns for the Office for Students and the Higher Education Statistics Agency (HESA). Working with departments across GBS to communicate the data collection requirements for statutory returns. Ensuring the maintenance and monitoring of data quality within the student records system, specifically auditing data relevant to external returns. Collaborating with other departments to address and resolve any issues identified during the auditing process. Where data quality issues exist; review processes and liaise with the relevant teams to improve processes and prevent persistent issues from occurring in the future. Work alongside colleagues across the institution to help evaluate if processes relating to data collection are meeting statutory requirements and to monitor data quality (with regards to external returns) within the student records. Attending webinars to ensure knowledge is up to date and assist with disseminating this to staff across Global Banking School for information related to statutory HE returns. Monitoring the web sites and publications of HESA, OfS and other relevant agencies for new, and changed, data reporting requirements, performance indicators, etc. Training of staff across the institution with regards to statutory requirements and how their areas of work feed into them Build positive relationships with other professional services teams and academic staff and to coordinate and liaise regularly with key stakeholders in designated departments. Use initiative and judgement to solve day-to-day problems with flexibility and timeliness. What Experience/Skills are required: Degree or equivalent professional qualification. Knowledge and experience of HESES, HESA, Graduate Outcomes or NSS returns. Knowledge of data quality checking processes. Successful experience of working with users at different levels to resolve issues with processes or data systems. Experience of operating Excel at an advanced level. Proactive approach to problem solving, including a curiosity to investigate issues and find solutions. Ability to provide courteous and high standards of customer service. High level of personal integrity and confidentiality and a strong attention to detail. Ability to work effectively as a team member. Ability to work flexibly to meet changing needs. Commitment to own learning and development. Excellent record of attendance and punctuality. Desirable Experience/Skills: A sound understanding of the relational database model and its implementation. Effective skills in statistical analysis and data modelling. What We Offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus GBS supported my development by enrolling me in an external Leadership and Management course, which equipped me with the tools to drive my team towards continued growth and success. Before joining GBS, I did not envision myself as a manager, but I have now found my passion in leadership. - Ebony Bates (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: BIU & Customer Services Location: London, Greenford Type of Contract: Fixed Term ( Maternity Cover - 1 year) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: The Customer Service Officer is responsible for solving our customers' problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved. What the role involves: Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT. Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available. Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff. Respond with speed and accuracy to email, phone, and in-person enquiries. Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required. About You: Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines. Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds. Strong written communication abilities, including a professional and inclusive telephone manner. Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively. Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks. Strong organisational and administrative skills, contributing to smooth and efficient operations. Job Description Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner. Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity. Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee)

Department: BIU & Customer Services Location: London, Greenford Type of Contract: Fixed Term ( Maternity Cover - 1 year) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: The Customer Service Officer is responsible for solving our customers' problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved. What the role involves: Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT. Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available. Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff. Respond with speed and accuracy to email, phone, and in-person enquiries. Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required. About You: Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines. Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds. Strong written communication abilities, including a professional and inclusive telephone manner. Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively. Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks. Strong organisational and administrative skills, contributing to smooth and efficient operations. Job Description Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner. Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity. Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee)

Department: BIU & Customer Service Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: The Audit officer will assist the audit manager and other colleagues with a range of internal audits that are designed to establish the level of compliance with established policies and procedures in key areas including, inter alia admissions, academic delivery, and student support. The Audit officer will be involved in all aspects of the audit including audit design, data/information collection, data presentation and report writing for a range of audiences. This role is not eligible for visa sponsorship! What the role involves: Collect data & procedural information from related departments under audit. Assist in internal audits as and when required in accordance with the audit plan. Help the department during external audits as and when they are conducted. Maintain records of all reports of suspected compliance violations. Maintain records of adequate steps taken by related departments to rectify their compliance violations. Document recommendations for improvements in functioning of related departments' processes. About You: Bachelor's degree in a relevant field required; advanced degree or equivalent professional qualification preferred. Strong understanding of compliance, governance, and ethical business practices, with experience working within regulatory frameworks. In-depth knowledge of both internal and external audit processes, risk management strategies, and safety standards. Proficiency in project management methodologies, ensuring effective delivery of outcomes. Strong negotiation and communication skills, fostering collaboration across diverse teams and stakeholders. Analytical thinking to interpret data, trends, and information with attention to detail. Ability to present confidently in public settings and communicate complex ideas in an accessible manner. Decisive and solutions-oriented, demonstrating resilience and adaptability in dynamic environments. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It's such a collaborative and inspiring place to work - it's clear everyone genuinely cares about making a difference." ( Steffi Korsah - Non-Academic Staff) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: BIU & Customer Services Location: Birmingham - Brindley Place Type of Contract: Permanent ( on-site ) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: The Customer Service Officer is responsible for solving our customers' problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved. What the role involves: Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT. Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available. Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff. Respond with speed and accuracy to email, phone, and in-person enquiries. Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required. About You: Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines. Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds. Strong written communication abilities, including a professional and inclusive telephone manner. Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively. Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks. Strong organisational and administrative skills, contributing to smooth and efficient operations. Job Description Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner. Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity. Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: BIU & Customer Services Location: Birmingham - Brindley Place Type of Contract: Permanent ( on-site ) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: The Customer Service Officer is responsible for solving our customers' problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved. What the role involves: Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT. Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available. Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff. Respond with speed and accuracy to email, phone, and in-person enquiries. Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required. About You: Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines. Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds. Strong written communication abilities, including a professional and inclusive telephone manner. Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively. Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks. Strong organisational and administrative skills, contributing to smooth and efficient operations. Job Description Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner. Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity. Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: BIU & Customer Services Location: London, Greenford Type of Contract: Fixed Term ( Maternity Cover - 1 year) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: The Customer Service Officer is responsible for solving our customers' problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved. What the role involves: Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT. Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available. Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff. Respond with speed and accuracy to email, phone, and in-person enquiries. Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required. About You: Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines. Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds. Strong written communication abilities, including a professional and inclusive telephone manner. Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively. Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks. Strong organisational and administrative skills, contributing to smooth and efficient operations. Job Description Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner. Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity. Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee)

Department: Academic Services Location: London, Birmingham, Manchester or Leeds Campus (On-site) Type of Contract: Permanent Working Pattern: Full Time (40hrs per week) Salary Range: £38,000-£42,000pa GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: The Statutory Returns department is a specialised unit within the broader registry operations. It holds primary responsibility for reporting to regulatory and data designated bodies such as HESA and OfS. The team is the central authority on statutory data, proactively collaborating with internal staff and external stakeholders to ensure accuracy and compliance. The role: The Statutory Returns Officer reports to the Head of Statutory Returns within the Statutory Returns team. This team is a subset of the larger registry team, which encompasses various functions including planning statutory returns, providing training, and auditing the maintenance of student records. The Statutory Returns Officer is tasked with proactive engagement, both internally with staff and externally with key stakeholders, possessing authoritative knowledge of statutory reporting requirements to regulatory bodies such as OfS, HESA, and others. Please note, we are unable to offer sponsorship for this position. What the role involves: Involved with the production of student related statutory external returns for the Office for Students and the Higher Education Statistics Agency (HESA). Working with departments across GBS to communicate the data collection requirements for statutory returns. Ensuring the maintenance and monitoring of data quality within the student records system, specifically auditing data relevant to external returns. Collaborating with other departments to address and resolve any issues identified during the auditing process. Where data quality issues exist; review processes and liaise with the relevant teams to improve processes and prevent persistent issues from occurring in the future. Work alongside colleagues across the institution to help evaluate if processes relating to data collection are meeting statutory requirements and to monitor data quality (with regards to external returns) within the student records. Attending webinars to ensure knowledge is up to date and assist with disseminating this to staff across Global Banking School for information related to statutory HE returns. Monitoring the web sites and publications of HESA, OfS and other relevant agencies for new, and changed, data reporting requirements, performance indicators, etc. Training of staff across the institution with regards to statutory requirements and how their areas of work feed into them Build positive relationships with other professional services teams and academic staff and to coordinate and liaise regularly with key stakeholders in designated departments. Use initiative and judgement to solve day-to-day problems with flexibility and timeliness. What Experience/Skills are required: Degree or equivalent professional qualification. Knowledge and experience of HESES, HESA, Graduate Outcomes or NSS returns. Knowledge of data quality checking processes. Successful experience of working with users at different levels to resolve issues with processes or data systems. Experience of operating Excel at an advanced level. Proactive approach to problem solving, including a curiosity to investigate issues and find solutions. Ability to provide courteous and high standards of customer service. High level of personal integrity and confidentiality and a strong attention to detail. Ability to work effectively as a team member. Ability to work flexibly to meet changing needs. Commitment to own learning and development. Excellent record of attendance and punctuality. Desirable Experience/Skills: A sound understanding of the relational database model and its implementation. Effective skills in statistical analysis and data modelling. What We Offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus GBS supported my development by enrolling me in an external Leadership and Management course, which equipped me with the tools to drive my team towards continued growth and success. Before joining GBS, I did not envision myself as a manager, but I have now found my passion in leadership. - Ebony Bates (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: BIU & Customer Service Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: The Audit officer will assist the audit manager and other colleagues with a range of internal audits that are designed to establish the level of compliance with established policies and procedures in key areas including, inter alia admissions, academic delivery, and student support. The Audit officer will be involved in all aspects of the audit including audit design, data/information collection, data presentation and report writing for a range of audiences. This role is not eligible for visa sponsorship! What the role involves: Collect data & procedural information from related departments under audit. Assist in internal audits as and when required in accordance with the audit plan. Help the department during external audits as and when they are conducted. Maintain records of all reports of suspected compliance violations. Maintain records of adequate steps taken by related departments to rectify their compliance violations. Document recommendations for improvements in functioning of related departments' processes. About You: Bachelor's degree in a relevant field required; advanced degree or equivalent professional qualification preferred. Strong understanding of compliance, governance, and ethical business practices, with experience working within regulatory frameworks. In-depth knowledge of both internal and external audit processes, risk management strategies, and safety standards. Proficiency in project management methodologies, ensuring effective delivery of outcomes. Strong negotiation and communication skills, fostering collaboration across diverse teams and stakeholders. Analytical thinking to interpret data, trends, and information with attention to detail. Ability to present confidently in public settings and communicate complex ideas in an accessible manner. Decisive and solutions-oriented, demonstrating resilience and adaptability in dynamic environments. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It's such a collaborative and inspiring place to work - it's clear everyone genuinely cares about making a difference." ( Steffi Korsah - Non-Academic Staff) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: BIU & Customer Service Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare - and more. Our Vision: Changing Lives through Education The Role: The Audit officer will assist the audit manager and other colleagues with a range of internal audits that are designed to establish the level of compliance with established policies and procedures in key areas including, inter alia admissions, academic delivery, and student support. The Audit officer will be involved in all aspects of the audit including audit design, data/information collection, data presentation and report writing for a range of audiences. This role is not eligible for visa sponsorship! What the role involves: Collect data & procedural information from related departments under audit. Assist in internal audits as and when required in accordance with the audit plan. Help the department during external audits as and when they are conducted. Maintain records of all reports of suspected compliance violations. Maintain records of adequate steps taken by related departments to rectify their compliance violations. Document recommendations for improvements in functioning of related departments' processes. About You: Bachelor's degree in a relevant field required; advanced degree or equivalent professional qualification preferred. Strong understanding of compliance, governance, and ethical business practices, with experience working within regulatory frameworks. In-depth knowledge of both internal and external audit processes, risk management strategies, and safety standards. Proficiency in project management methodologies, ensuring effective delivery of outcomes. Strong negotiation and communication skills, fostering collaboration across diverse teams and stakeholders. Analytical thinking to interpret data, trends, and information with attention to detail. Ability to present confidently in public settings and communicate complex ideas in an accessible manner. Decisive and solutions-oriented, demonstrating resilience and adaptability in dynamic environments. What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It's such a collaborative and inspiring place to work - it's clear everyone genuinely cares about making a difference." ( Steffi Korsah - Non-Academic Staff) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Business Improvement Unit Location: Greenford (West London) & Leeds (On-site) Type of Contract: Permanent Working Pattern: Full Time (40hrs per week) Salary Range: £45,000-£55,000pa GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: The Business Improvement Unit works across the organisation to provide technical and process improvements via projects and audits. The role: Reporting to the Project Management Office Manager, the Senior Project Manager will lead and deliver complex projects in alignment with the GBS (Global Banking School) project governance framework, aimed at enhancing our academic and administrative systems, ensuring alignment with organisational goals and industry standards. Please note, we are unable to offer sponsorship for this position. ROLE and RESPONSIBILITIES: Project Leadership: Lead end-to-end project management for large-scale initiatives, from initiation through delivery and post-implementation review, ensuring projects are completed on time, within scope, and within budget. Stakeholder Engagement: Work closely with academic leaders, administrative staff, IT teams, and external partners to define project goals, gather requirements, and ensure alignment with institutional priorities. Resource Management: Oversee the allocation and utilisation of resources, including personnel, technology, and finances, to optimise project outcomes. Team Management and Mentoring: Mentor, train/coach and support junior members of the PMO team to enhance their skills, enabling them to grow within the PMO structure and confidently deputise for the PMO Manager when needed Risk Management: Identify potential risks and develop mitigation strategies to minimise impact on project timelines and objectives. Reporting: Provide regular updates to senior management and governance bodies on project status, including progress, risks, and budget performance. Governance and Reporting: Ensure full compliance with the GBS project delivery framework , producing timely updates, dashboards, and reports for senior leadership and governance forums. Quality Assurance: Ensure that all project deliverables meet the highest quality standards and comply with relevant regulations (e.g. B3, GDPR) and accreditation requirements. Change Management: Lead change management efforts, including training and communication strategies, to ensure successful adoption of new systems and processes. Finance Management: Manage project budgets effectively, undertaking cost-benefit analyses, tracking expenditure, and ensuring financial accountability throughout the project lifecycle. Essential Skills and Experience: Significant experience working in project management positions, preferably with at least a year in the Higher Education sector. Experience in both traditional Waterfall and Agile methodologies, with practical knowledge and hands-on involvement in Scrum within past project delivery environments. Demonstrated ability to lead cross-functional teams and manage complex projects with multiple stakeholders. Strong interpersonal and communication skills, with the ability to influence and negotiate at all levels of the organisation. Experience of managing multiple projects at different stages, concurrently Experience and with project management tools (e.g., MS Project, JIRA, or similar) and understanding of a range of Project Management approaches including Agile, Waterfall and Prince2 with formal training in one or more of these methodologies Bachelor's degree in a relevant field (e.g., Business Administration, Information Technology, Education). Desirable Skills and Experience: Certifications: PMP, PRINCE2 Practitioner, Agile or SCRUM certification. Experience in leading organisational change initiatives within a Higher Education setting. Familiarity with educational technology solutions and their implementation. What We Offer 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus One of my proudest achievements at GBS is being part of the Admissions department's growth and improvement. Over the past three years, I've seen the team expand from 30 to 90 employees. Being involved in shaping processes and ensuring admissions are robust and high-quality has been incredibly rewarding. It's exciting to see how much we've accomplished as a team and how far we've come. - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.