Department: Facilities Location: Leeds (On-site) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: T o ensure a safe, secure, welcoming environment for staff, students, and campus visitors and to provide a courteous and efficient front-of-house service. Please note: A DBS is required for this role. About the Role: Campus Security and Surveillance Visitor and Delivery Management Security Checks and Access Control Incident Management and Reporting Customer Service and Assistance About you: Hold a valid SIA Door Supervisor licence. Ability to interact effectively and professionally with employees, contractors, consultants, visitors, and management, as well as local police and fire authorities. Excellent communication skills. Skilled in performing building security checks and lock procedures. Excellent awareness and surveillance skills. Ability to understand and follow specific instructions and procedures. Experience in working in a similar role. Flexibility to work at any time during campus operational hours What We Offer: 25 days annual leave, plus 8 public holidays 1 day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus Employee Testimonial: "What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It's such a collaborative and inspiring place to work - it's clear everyone genuinely cares about making a difference." ( Steffi Korsah - Non-Academic Staff) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. This role is not eligible for sponsorship.
Nov 03, 2025
Full time
Department: Facilities Location: Leeds (On-site) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: T o ensure a safe, secure, welcoming environment for staff, students, and campus visitors and to provide a courteous and efficient front-of-house service. Please note: A DBS is required for this role. About the Role: Campus Security and Surveillance Visitor and Delivery Management Security Checks and Access Control Incident Management and Reporting Customer Service and Assistance About you: Hold a valid SIA Door Supervisor licence. Ability to interact effectively and professionally with employees, contractors, consultants, visitors, and management, as well as local police and fire authorities. Excellent communication skills. Skilled in performing building security checks and lock procedures. Excellent awareness and surveillance skills. Ability to understand and follow specific instructions and procedures. Experience in working in a similar role. Flexibility to work at any time during campus operational hours What We Offer: 25 days annual leave, plus 8 public holidays 1 day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus Employee Testimonial: "What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It's such a collaborative and inspiring place to work - it's clear everyone genuinely cares about making a difference." ( Steffi Korsah - Non-Academic Staff) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. This role is not eligible for sponsorship.
Admin Officer - Birmingham Monday to Friday, 9:00am-5:00pm (some flexibility required) £13.25 per hour Temporary assignment with potential to extend - currently on the system until December 2025 Fully onsite Are you highly organised, detail-focused, and a confident communicator? We're recruiting an Administrator to support a busy Public Sector department in the heart of Birmingham - B4 6DS. Key Responsibilities: Preparing papers and files for court, tribunals, hearings, and meetings. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Standard letters and correspondence, notes, reports, submissions etc, according to guidelines and instructions. Ensuring compliance and administration documentation meet quality standards. Telephone calls Adhoc admin - photocopying, scanning, filing Clerking - face to face customer service What We're Looking For: Strong communication skills Proficiency with Microsoft Office A flexible and reliable approach to work Important: This role requires a DBS check and three years of references . How to Apply: If you're ready for a new challenge and meet the criteria above, apply online today .Please note: Due to the high number of applications, we may only contact shortlisted candidates. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Nov 03, 2025
Full time
Admin Officer - Birmingham Monday to Friday, 9:00am-5:00pm (some flexibility required) £13.25 per hour Temporary assignment with potential to extend - currently on the system until December 2025 Fully onsite Are you highly organised, detail-focused, and a confident communicator? We're recruiting an Administrator to support a busy Public Sector department in the heart of Birmingham - B4 6DS. Key Responsibilities: Preparing papers and files for court, tribunals, hearings, and meetings. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Standard letters and correspondence, notes, reports, submissions etc, according to guidelines and instructions. Ensuring compliance and administration documentation meet quality standards. Telephone calls Adhoc admin - photocopying, scanning, filing Clerking - face to face customer service What We're Looking For: Strong communication skills Proficiency with Microsoft Office A flexible and reliable approach to work Important: This role requires a DBS check and three years of references . How to Apply: If you're ready for a new challenge and meet the criteria above, apply online today .Please note: Due to the high number of applications, we may only contact shortlisted candidates. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Department: Facilities Location: Leeds (On-site) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: T o ensure a safe, secure, welcoming environment for staff, students, and campus visitors and to provide a courteous and efficient front-of-house service. Please note: A DBS is required for this role. About the Role: Campus Security and Surveillance Visitor and Delivery Management Security Checks and Access Control Incident Management and Reporting Customer Service and Assistance About you: Hold a valid SIA Door Supervisor licence. Ability to interact effectively and professionally with employees, contractors, consultants, visitors, and management, as well as local police and fire authorities. Excellent communication skills. Skilled in performing building security checks and lock procedures. Excellent awareness and surveillance skills. Ability to understand and follow specific instructions and procedures. Experience in working in a similar role. Flexibility to work at any time during campus operational hours What We Offer: 25 days annual leave, plus 8 public holidays 1 day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus Employee Testimonial: "What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It's such a collaborative and inspiring place to work - it's clear everyone genuinely cares about making a difference." ( Steffi Korsah - Non-Academic Staff) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. This role is not eligible for sponsorship.
Nov 03, 2025
Full time
Department: Facilities Location: Leeds (On-site) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: T o ensure a safe, secure, welcoming environment for staff, students, and campus visitors and to provide a courteous and efficient front-of-house service. Please note: A DBS is required for this role. About the Role: Campus Security and Surveillance Visitor and Delivery Management Security Checks and Access Control Incident Management and Reporting Customer Service and Assistance About you: Hold a valid SIA Door Supervisor licence. Ability to interact effectively and professionally with employees, contractors, consultants, visitors, and management, as well as local police and fire authorities. Excellent communication skills. Skilled in performing building security checks and lock procedures. Excellent awareness and surveillance skills. Ability to understand and follow specific instructions and procedures. Experience in working in a similar role. Flexibility to work at any time during campus operational hours What We Offer: 25 days annual leave, plus 8 public holidays 1 day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus Employee Testimonial: "What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It's such a collaborative and inspiring place to work - it's clear everyone genuinely cares about making a difference." ( Steffi Korsah - Non-Academic Staff) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. This role is not eligible for sponsorship.
Department: Retention Location: Manchester (On-site) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: You will be responsible in maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them. About the Role: Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage Assist with the collection of operational data, and to proactively work to improve KPI performance Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values About you: Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role Strong communication skills both in writing, over the phone and in person Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students. High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly. Ability to work well as part of a team, and contribute positively to team culture Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs. What We Offer: 25 days annual leave, plus 8 public holidays 1 day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus Employee Testimonial: "What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It's such a collaborative and inspiring place to work - it's clear everyone genuinely cares about making a difference." ( Steffi Korsah - Non-Academic Staff) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Nov 03, 2025
Full time
Department: Retention Location: Manchester (On-site) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: You will be responsible in maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them. About the Role: Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage Assist with the collection of operational data, and to proactively work to improve KPI performance Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values About you: Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role Strong communication skills both in writing, over the phone and in person Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students. High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly. Ability to work well as part of a team, and contribute positively to team culture Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs. What We Offer: 25 days annual leave, plus 8 public holidays 1 day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus Employee Testimonial: "What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It's such a collaborative and inspiring place to work - it's clear everyone genuinely cares about making a difference." ( Steffi Korsah - Non-Academic Staff) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Admin Officer - Cardiff Magistrates Court Brook Street have a great opportunity to work with the Ministry of Justice on a temporary basis at Cardiff Magistrates Court. Please see the below details of the position and apply direct if you feel this position is of interest and suited to you. Full time position (37 hours) Monday - FridayPay - £12.36 for the first 12 weeks and increasing to £12.53 thereafter Temporary - currently running until 31/03/2026 (possibility of further extensions will be confirmed 1 month before) ON SITE ONLY Start date: As soon as possible, delays as DBS clearance required. The key purpose of the role Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually look to improve, within a framework of Standard Operating Procedures (SOPs). Problem solving is carried out by reference to lean techniques (e.g., problem-solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others. Key responsibilities: Administration Preparing papers and/or digital files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc Drafting standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date. Assisting court users, supporting listing and rota management, checking files. Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc. Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive. To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects. To undertake ad hoc roles within the band such as Jury Bailiff Officer, Learning and Development Co-ordinator, Health and safety roles. Processing casework Including standard documentation and information, court orders, claims, fines and fees Resulting courts accurately, interpreting accurately the information needed on a court file To work to workload targets in terms of throughput and accuracy. Checking and verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may have to cross check and validate work completed by colleagues. Collecting and assembling information For returns, results, accounts, statements, warrants, statistical analysis, reports etc. Work may require interpretation of source materials, preparation of bundles, chasing. Role holders will need to modify and adjust information and make decisions to allow work to be completed. Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as needed Undertaking calculations Produce basic statistical analysis reports and where needed, process financial information. Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. Spending limited sums of money on behalf of an office or unit. Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations Communicate effectively and work with all court staff, Judiciary and internal and external stakeholders. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Other duties The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Essential Skills & Criteria: Strong customer focus and service skills Experience of working in an administrative role in a customer focussed environment Proficient with IT and Microsoft Software packages Excellent communication and organisational skills Customer Service and Administrative skills Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award
Nov 03, 2025
Full time
Admin Officer - Cardiff Magistrates Court Brook Street have a great opportunity to work with the Ministry of Justice on a temporary basis at Cardiff Magistrates Court. Please see the below details of the position and apply direct if you feel this position is of interest and suited to you. Full time position (37 hours) Monday - FridayPay - £12.36 for the first 12 weeks and increasing to £12.53 thereafter Temporary - currently running until 31/03/2026 (possibility of further extensions will be confirmed 1 month before) ON SITE ONLY Start date: As soon as possible, delays as DBS clearance required. The key purpose of the role Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually look to improve, within a framework of Standard Operating Procedures (SOPs). Problem solving is carried out by reference to lean techniques (e.g., problem-solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others. Key responsibilities: Administration Preparing papers and/or digital files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc Drafting standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date. Assisting court users, supporting listing and rota management, checking files. Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc. Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive. To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects. To undertake ad hoc roles within the band such as Jury Bailiff Officer, Learning and Development Co-ordinator, Health and safety roles. Processing casework Including standard documentation and information, court orders, claims, fines and fees Resulting courts accurately, interpreting accurately the information needed on a court file To work to workload targets in terms of throughput and accuracy. Checking and verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may have to cross check and validate work completed by colleagues. Collecting and assembling information For returns, results, accounts, statements, warrants, statistical analysis, reports etc. Work may require interpretation of source materials, preparation of bundles, chasing. Role holders will need to modify and adjust information and make decisions to allow work to be completed. Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as needed Undertaking calculations Produce basic statistical analysis reports and where needed, process financial information. Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. Spending limited sums of money on behalf of an office or unit. Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations Communicate effectively and work with all court staff, Judiciary and internal and external stakeholders. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Other duties The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Essential Skills & Criteria: Strong customer focus and service skills Experience of working in an administrative role in a customer focussed environment Proficient with IT and Microsoft Software packages Excellent communication and organisational skills Customer Service and Administrative skills Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award
Join the Ministry of Justice Property Directorate , a dynamic and customer-focused team managing one of the most complex estates in government. We deliver high-quality property services across Prisons, Probation, MoJ HQ, and Arms-Length Bodies, supporting safe, efficient, and modern working environments. About the Role As a Contract Administrator , you'll support the effective delivery of the Total Facilities Management (TFM) contract across custodial estates in your region. Reporting to the Regional Contract Administration Manager, you'll ensure governance, documentation, and reporting are accurate and timely, helping operational teams deliver high standards. Key Responsibilities Support contract administration and service delivery across regional establishments Monitor work completion and financial records using cloud-based systems and Excel Maintain contract documentation including task orders and risk logs Provide secretariat support for meetings and reporting Assist with project monitoring and coordination across wider MoJ teams Skills & Experience Strong organisational skills, resilience, and attention to detail Good IT and analytical skills Commercial and financial awareness (training provided) Desirable: Understanding of NEC3 contracts and experience in contract/project administration Behaviours Assessed Working Together Seeing the Bigger Picture Managing a Quality Service Delivering at Pace Why Join Us? We offer flexible working arrangements, a supportive team culture, and opportunities for professional development. We welcome applications from all backgrounds and are committed to diversity and inclusion. Security clearance and probation period apply. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Nov 03, 2025
Full time
Join the Ministry of Justice Property Directorate , a dynamic and customer-focused team managing one of the most complex estates in government. We deliver high-quality property services across Prisons, Probation, MoJ HQ, and Arms-Length Bodies, supporting safe, efficient, and modern working environments. About the Role As a Contract Administrator , you'll support the effective delivery of the Total Facilities Management (TFM) contract across custodial estates in your region. Reporting to the Regional Contract Administration Manager, you'll ensure governance, documentation, and reporting are accurate and timely, helping operational teams deliver high standards. Key Responsibilities Support contract administration and service delivery across regional establishments Monitor work completion and financial records using cloud-based systems and Excel Maintain contract documentation including task orders and risk logs Provide secretariat support for meetings and reporting Assist with project monitoring and coordination across wider MoJ teams Skills & Experience Strong organisational skills, resilience, and attention to detail Good IT and analytical skills Commercial and financial awareness (training provided) Desirable: Understanding of NEC3 contracts and experience in contract/project administration Behaviours Assessed Working Together Seeing the Bigger Picture Managing a Quality Service Delivering at Pace Why Join Us? We offer flexible working arrangements, a supportive team culture, and opportunities for professional development. We welcome applications from all backgrounds and are committed to diversity and inclusion. Security clearance and probation period apply. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Admin Officer - Royal Courts of Justice (via Brook Street) Central London £15.59/hr + holiday pay & pension 37 hrs, Mon-Fri 6-month temp with a view to extend. Fully office based 5 days on site. Brook Street are recruiting Admin Officers to join the King's Bench Division at the Royal Courts of Justice . This is a fantastic opportunity to support the vital daily running of the High Court in a historic and fast-paced environment. You may be placed in one of four teams: Deed Poll: Processing applications and liaising with applicants and judiciary. ACO Issues & Inquiries: Issuing proceedings, handling casework, and managing enquiries. Foreign Process: Managing international legal requests and communications with overseas authorities. Fees Office: Processing court fees, assisting users with payments, and reconciling accounts. General AO Duties Manage case files and update digital systems. Communicate professionally by phone, email, and at counters. Scan, upload, and securely store documents. Liaise with colleagues, judiciary, and external stakeholders. skills & experience required Previous admin and/or customer service experience in a fast pace environment (essential). Strong IT skills (Word, Excel, Outlook). Excellent attention to detail and organisation. Confident communication skills, especially by phone, in person. Ability to work under pressure and manage priorities and use initiative. Additional Information DBS check and references required - Brook Street will process. Must be eligible for a Counter Terrorism Check (CTC) - residency in the UK for the past 3 years is required. Full training provided. Start date once vetting is complete (approx. 2-3 weeks). Please apply online or contact Basheer at Basheer. co. uk Please remember to include your mobile telephone number, CV and the role you are applying for Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Nov 03, 2025
Full time
Admin Officer - Royal Courts of Justice (via Brook Street) Central London £15.59/hr + holiday pay & pension 37 hrs, Mon-Fri 6-month temp with a view to extend. Fully office based 5 days on site. Brook Street are recruiting Admin Officers to join the King's Bench Division at the Royal Courts of Justice . This is a fantastic opportunity to support the vital daily running of the High Court in a historic and fast-paced environment. You may be placed in one of four teams: Deed Poll: Processing applications and liaising with applicants and judiciary. ACO Issues & Inquiries: Issuing proceedings, handling casework, and managing enquiries. Foreign Process: Managing international legal requests and communications with overseas authorities. Fees Office: Processing court fees, assisting users with payments, and reconciling accounts. General AO Duties Manage case files and update digital systems. Communicate professionally by phone, email, and at counters. Scan, upload, and securely store documents. Liaise with colleagues, judiciary, and external stakeholders. skills & experience required Previous admin and/or customer service experience in a fast pace environment (essential). Strong IT skills (Word, Excel, Outlook). Excellent attention to detail and organisation. Confident communication skills, especially by phone, in person. Ability to work under pressure and manage priorities and use initiative. Additional Information DBS check and references required - Brook Street will process. Must be eligible for a Counter Terrorism Check (CTC) - residency in the UK for the past 3 years is required. Full training provided. Start date once vetting is complete (approx. 2-3 weeks). Please apply online or contact Basheer at Basheer. co. uk Please remember to include your mobile telephone number, CV and the role you are applying for Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
South Norfolk and Broadland Council
Thorpe End, Norfolk
Are you a great communicator looking for the next step in your career? We are looking for an enthusiastic individual to join our team to support the promotion of Broadland District Council and South Norfolk Councils' activities. In this exciting new role, you will help to provide a high quality, proactive and reactive public relations service to support the delivery of key ambitions and priorities across the Councils. This will include working with national, regional, local, traditional and broadcast media and using a full range of social media channels. You will also be required to attend official events and key meetings of both Councils' and on occasion this will involve some evening and weekend working. With a keen interest in, and understanding of, the local and national political landscape, the successful candidate will work closely with the PR Manager and elected members of both Councils. You will have excellent written and verbal communication skills, a solid understanding of public relations and be proficient across a range of IT packages. We are looking for a team player who understands the importance of, and enjoys engaging with customers, is able to recognise good promotional opportunities and has an excellent eye for detail. You will have the opportunity to work with a dedicated team of professionals who thrive on delivering a high standard of service to our districts and it is essential that the successful applicant is prepared to go the extra mile. In return, you will have plenty of opportunity and exposure for development and progression. Closing Date: Tuesday 28th October 2025 Interview Date: W/c 3rd November 2025 Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.
Nov 03, 2025
Full time
Are you a great communicator looking for the next step in your career? We are looking for an enthusiastic individual to join our team to support the promotion of Broadland District Council and South Norfolk Councils' activities. In this exciting new role, you will help to provide a high quality, proactive and reactive public relations service to support the delivery of key ambitions and priorities across the Councils. This will include working with national, regional, local, traditional and broadcast media and using a full range of social media channels. You will also be required to attend official events and key meetings of both Councils' and on occasion this will involve some evening and weekend working. With a keen interest in, and understanding of, the local and national political landscape, the successful candidate will work closely with the PR Manager and elected members of both Councils. You will have excellent written and verbal communication skills, a solid understanding of public relations and be proficient across a range of IT packages. We are looking for a team player who understands the importance of, and enjoys engaging with customers, is able to recognise good promotional opportunities and has an excellent eye for detail. You will have the opportunity to work with a dedicated team of professionals who thrive on delivering a high standard of service to our districts and it is essential that the successful applicant is prepared to go the extra mile. In return, you will have plenty of opportunity and exposure for development and progression. Closing Date: Tuesday 28th October 2025 Interview Date: W/c 3rd November 2025 Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.
We are looking for a meticulous, driven and highly organised officer to join our friendly team in administering the registration process for Pharmacies, Pharmacists and Pharmacy Technicians on a 12-month fixed term contract. Closing date : 13th November 2025 (11.59pm) however we advise applying asap as we will be interviewing as we receive applications and may close the role early. Interview dates: Throughout November as applications are received Location: Canary Wharf, London (Hybrid working approach, 6 days in office a month from January) Hours: 35 hours per week, from 9.00 to 5.00, Monday to Friday The Role Do you have an excellent eye for detail and possess the ability to accurately process high volumes of data? Do you get a sense of satisfaction from providing high quality customer service and hitting targets? Can you learn systems, policies, and processes with ease and offer suggestions for improvement? If so, our Registration Officer role is just what you're looking for The post holder will be responsible for checking applications and the associated documents from people and premises applying to join the Register. As the regulator for pharmacists, pharmacy technicians and pharmacies in Great Britain, Registration Officers are crucial in maintaining public confidence in pharmacy services by safeguarding the quality and integrity of our register. As part of our pre-employment screening process, this role is subject to a basic Disclosure and Barring Service (DBS) check. In addition, the GPhC will conduct Fitness to Practise (FtP) checks for any applicant who is currently, or has previously been, a registrant of the GPhC. Applicants will be asked to declare this during the application process and may be subject to further internal verification. Any findings may be considered as part of the recruitment decision. The successful applicant will: Play a key role in our frontline regulatory work, with the opportunity for training and development to broaden your skillset . Possess excellent attention to detail with experience of working in a customer services environment dealing with high volumes of processing and data entry . Embrace new technology , picking up systems like CRM and records management tools with ease and confidence. Have excellent written and verbal communication skills, responding to customers in a professional and clear manner. Work within Service Level Agreements and be target driven and determined to achieve individual and department targets. Have an unwavering commitment to equality, diversity, and inclusion . Benefits when joining our team In return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes: 30 days holiday (plus bank holidays) with the option to buy an additional 5 days. A choice between two pension providers : NHS England pension scheme or Standard Life. Flexible working arrangements . Career breaks and sabbaticals. Life assurance, season ticket loan, bike loan and many more. Applying for this role If you feel you have the required experience and skills and would like to join us, please complete our application form , including the supporting statement section explaining how you meet each of the criteria for the role, and where you found out about this vacancy. Please note that applications without a supporting statement will not be considered . Please consult the knowledge and skills section of the job description document to help you prepare your application. We welcome applications from all sections of the community Whilst we are proud to be members of the Disability Confident Scheme , you don't have to have a disability for us to discuss reasonable adjustments . Please let us know if you need any support during the application or interview process and we will happily discuss this with you.
Nov 03, 2025
Contractor
We are looking for a meticulous, driven and highly organised officer to join our friendly team in administering the registration process for Pharmacies, Pharmacists and Pharmacy Technicians on a 12-month fixed term contract. Closing date : 13th November 2025 (11.59pm) however we advise applying asap as we will be interviewing as we receive applications and may close the role early. Interview dates: Throughout November as applications are received Location: Canary Wharf, London (Hybrid working approach, 6 days in office a month from January) Hours: 35 hours per week, from 9.00 to 5.00, Monday to Friday The Role Do you have an excellent eye for detail and possess the ability to accurately process high volumes of data? Do you get a sense of satisfaction from providing high quality customer service and hitting targets? Can you learn systems, policies, and processes with ease and offer suggestions for improvement? If so, our Registration Officer role is just what you're looking for The post holder will be responsible for checking applications and the associated documents from people and premises applying to join the Register. As the regulator for pharmacists, pharmacy technicians and pharmacies in Great Britain, Registration Officers are crucial in maintaining public confidence in pharmacy services by safeguarding the quality and integrity of our register. As part of our pre-employment screening process, this role is subject to a basic Disclosure and Barring Service (DBS) check. In addition, the GPhC will conduct Fitness to Practise (FtP) checks for any applicant who is currently, or has previously been, a registrant of the GPhC. Applicants will be asked to declare this during the application process and may be subject to further internal verification. Any findings may be considered as part of the recruitment decision. The successful applicant will: Play a key role in our frontline regulatory work, with the opportunity for training and development to broaden your skillset . Possess excellent attention to detail with experience of working in a customer services environment dealing with high volumes of processing and data entry . Embrace new technology , picking up systems like CRM and records management tools with ease and confidence. Have excellent written and verbal communication skills, responding to customers in a professional and clear manner. Work within Service Level Agreements and be target driven and determined to achieve individual and department targets. Have an unwavering commitment to equality, diversity, and inclusion . Benefits when joining our team In return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes: 30 days holiday (plus bank holidays) with the option to buy an additional 5 days. A choice between two pension providers : NHS England pension scheme or Standard Life. Flexible working arrangements . Career breaks and sabbaticals. Life assurance, season ticket loan, bike loan and many more. Applying for this role If you feel you have the required experience and skills and would like to join us, please complete our application form , including the supporting statement section explaining how you meet each of the criteria for the role, and where you found out about this vacancy. Please note that applications without a supporting statement will not be considered . Please consult the knowledge and skills section of the job description document to help you prepare your application. We welcome applications from all sections of the community Whilst we are proud to be members of the Disability Confident Scheme , you don't have to have a disability for us to discuss reasonable adjustments . Please let us know if you need any support during the application or interview process and we will happily discuss this with you.
JOB TITLE: Facilities Events Porter LOCATION: Full time office based, Ealing (W5 2HL) PAY RATE: 16.60 paye (per hour) START DATE: ASAP DURATION/Hours: 3-month initial contract/ 35 hours a week (Shift will be 07:00 - 14:30 / 12:00 - 19:30 Monday to Friday with the occasional weekend cover) Role purpose: To assist the EalingFM and Hospitality & Events teams to develop a commercial culture & customer-focused environment for all events and meetings at Perceval House, Ealing Town Hall, Greenford Hall and at any other LB Ealing venues as required. To provide porterage support to the team to deliver both internal and external events and meetings. Key accountabilities: To assist the events managers and FM service delivery with all aspects of event and meeting planning and execution by providing an efficient and timely portering service. To clean and set up meeting rooms and halls for events with furniture as instructed and required. Daily policing of meeting rooms, producing usage lists, ensuring sufficient supply of flip chart paper, and checking furniture layouts are correct and match occupancy levels. To set up IT audio visual and other equipment for meetings and events, demonstrate to hirers the correct way to use any equipment and ensure correct storage of equipment when not in use. To set up stalls as required in the booking system. This includes trestle tables and tablecloths for the Ground Floor of Perceval House. To ensure sufficient supply of A4 and A3 printing paper is available at printing areas at all times and advise the Business Support Officer on any alternatives in quantity as and when required. Ensure print areas are clear and free of clutter. To organise notice boards, removing old out of date notices and placing new notices as requested. To print and laminate notices as required. To ensure deliveries to the back door are organised safely and distributed efficiently. To ensure that all cleaning products are safely used at all times and are stored appropriately. To report any defects in fittings and fixtures and any damaged or missing equipment, promptly and properly to the Senior Events Manager or FM Help Desk and with impact on customers minimised Knowledge, skills & experience: Ability to work independently and take responsibility for actions as well as being a good team player. Ability to communicate to a good standard, both written and spoken, at all levels. Experience of manual handling. Have a basic knowledge of health and safety requirements relevant to events and building services operations. Basic computer knowledge to include ability to use events software to check room setups and ensuring all rooms are cleaned and setup as per description/ floor plan where required. Previous porterage experience. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Nov 03, 2025
Contractor
JOB TITLE: Facilities Events Porter LOCATION: Full time office based, Ealing (W5 2HL) PAY RATE: 16.60 paye (per hour) START DATE: ASAP DURATION/Hours: 3-month initial contract/ 35 hours a week (Shift will be 07:00 - 14:30 / 12:00 - 19:30 Monday to Friday with the occasional weekend cover) Role purpose: To assist the EalingFM and Hospitality & Events teams to develop a commercial culture & customer-focused environment for all events and meetings at Perceval House, Ealing Town Hall, Greenford Hall and at any other LB Ealing venues as required. To provide porterage support to the team to deliver both internal and external events and meetings. Key accountabilities: To assist the events managers and FM service delivery with all aspects of event and meeting planning and execution by providing an efficient and timely portering service. To clean and set up meeting rooms and halls for events with furniture as instructed and required. Daily policing of meeting rooms, producing usage lists, ensuring sufficient supply of flip chart paper, and checking furniture layouts are correct and match occupancy levels. To set up IT audio visual and other equipment for meetings and events, demonstrate to hirers the correct way to use any equipment and ensure correct storage of equipment when not in use. To set up stalls as required in the booking system. This includes trestle tables and tablecloths for the Ground Floor of Perceval House. To ensure sufficient supply of A4 and A3 printing paper is available at printing areas at all times and advise the Business Support Officer on any alternatives in quantity as and when required. Ensure print areas are clear and free of clutter. To organise notice boards, removing old out of date notices and placing new notices as requested. To print and laminate notices as required. To ensure deliveries to the back door are organised safely and distributed efficiently. To ensure that all cleaning products are safely used at all times and are stored appropriately. To report any defects in fittings and fixtures and any damaged or missing equipment, promptly and properly to the Senior Events Manager or FM Help Desk and with impact on customers minimised Knowledge, skills & experience: Ability to work independently and take responsibility for actions as well as being a good team player. Ability to communicate to a good standard, both written and spoken, at all levels. Experience of manual handling. Have a basic knowledge of health and safety requirements relevant to events and building services operations. Basic computer knowledge to include ability to use events software to check room setups and ensuring all rooms are cleaned and setup as per description/ floor plan where required. Previous porterage experience. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Housing Complaints / Resolutions Officer Role Housing Solutions Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries City of London Hybrid Working Perm Role - 1 /2 days a week in the office Stage 2 Complaints 28ph Umbrella 3 month contract to start ASAP - extension possible We have a fantastic new job opportunity for a Stage 2 Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills. Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. As the Stage 2 Complaints Investigator / Escalation Caseworker you will have a sound understanding of the regulatory timescales, and deadlines, associated with complex complaint resolution, and will be required to take case ownership (until resolution) and conduct a comprehensive investigation, using all available information and documentation, including leading case reviews of the complaint process at Stage 1. DUTIES Your duties as a Stage 2 Complaints Investigator / Escalation Caseworker will include: Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to the service standards and meeting the diverse needs of the customer Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, understanding that Stage 2 is the final stage for resolution Acknowledge and resolve complaints by leading on high quality responses Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress Key skills: Handling large case loads Liaising with Solicitors/Contractor's Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions. Excellent complaint handling and communication skills and actively seek to improve working practices and customer service. Take responsibility for your own learning and development Excellent PC skills including Microsoft Word and Excel Excellent verbal and writing skills
Nov 03, 2025
Contractor
Housing Complaints / Resolutions Officer Role Housing Solutions Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries City of London Hybrid Working Perm Role - 1 /2 days a week in the office Stage 2 Complaints 28ph Umbrella 3 month contract to start ASAP - extension possible We have a fantastic new job opportunity for a Stage 2 Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills. Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. As the Stage 2 Complaints Investigator / Escalation Caseworker you will have a sound understanding of the regulatory timescales, and deadlines, associated with complex complaint resolution, and will be required to take case ownership (until resolution) and conduct a comprehensive investigation, using all available information and documentation, including leading case reviews of the complaint process at Stage 1. DUTIES Your duties as a Stage 2 Complaints Investigator / Escalation Caseworker will include: Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to the service standards and meeting the diverse needs of the customer Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, understanding that Stage 2 is the final stage for resolution Acknowledge and resolve complaints by leading on high quality responses Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress Key skills: Handling large case loads Liaising with Solicitors/Contractor's Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions. Excellent complaint handling and communication skills and actively seek to improve working practices and customer service. Take responsibility for your own learning and development Excellent PC skills including Microsoft Word and Excel Excellent verbal and writing skills
Job Description About the Role As the Lead Software Engineer at JPMorgan Chase within the Employee Compliance Technology team, you will lead a team of talented developers to design, build, and maintain robust compliance solutions. You will collaborate closely with compliance officers, business stakeholders, and technology partners to deliver high-quality software that supports our mission of maintaining a compliant and ethical workplace. This role offers the opportunity to make a meaningful impact on organizational compliance and integrity while working with cutting-edge technologies in a collaborative and supportive environment. Job Responsibilities Lead and mentor a team of Java developers, fostering a culture of collaboration and technical excellence. Oversee the design, development, and deployment of employee compliance applications and services. Ensure solutions are scalable, secure, and aligned with regulatory requirements. Collaborate with cross-functional teams to gather requirements and deliver effective solutions. Conduct code reviews, provide constructive feedback, and ensure adherence to best practices. Drive continuous improvement in development processes and team performance. Troubleshoot and resolve complex technical issues in a timely manner. Stay up-to-date with industry trends, compliance regulations, and emerging technologies. Required Qualifications Strong understanding of employee compliance processes and regulatory requirements (preferred). Experience with Spring Framework, RESTful APIs, and Microservices architecture. Proficiency in database technologies (SQL, Oracle, etc.). Excellent problem-solving, communication, and organizational skills. Ability to manage multiple priorities and deliver results in a fast-paced environment. Experience with Agile methodologies and DevOps practices. Why Join Us? Opportunity to make a meaningful impact on organizational compliance and integrity. Work with cutting-edge technologies in a collaborative and supportive environment. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Nov 02, 2025
Full time
Job Description About the Role As the Lead Software Engineer at JPMorgan Chase within the Employee Compliance Technology team, you will lead a team of talented developers to design, build, and maintain robust compliance solutions. You will collaborate closely with compliance officers, business stakeholders, and technology partners to deliver high-quality software that supports our mission of maintaining a compliant and ethical workplace. This role offers the opportunity to make a meaningful impact on organizational compliance and integrity while working with cutting-edge technologies in a collaborative and supportive environment. Job Responsibilities Lead and mentor a team of Java developers, fostering a culture of collaboration and technical excellence. Oversee the design, development, and deployment of employee compliance applications and services. Ensure solutions are scalable, secure, and aligned with regulatory requirements. Collaborate with cross-functional teams to gather requirements and deliver effective solutions. Conduct code reviews, provide constructive feedback, and ensure adherence to best practices. Drive continuous improvement in development processes and team performance. Troubleshoot and resolve complex technical issues in a timely manner. Stay up-to-date with industry trends, compliance regulations, and emerging technologies. Required Qualifications Strong understanding of employee compliance processes and regulatory requirements (preferred). Experience with Spring Framework, RESTful APIs, and Microservices architecture. Proficiency in database technologies (SQL, Oracle, etc.). Excellent problem-solving, communication, and organizational skills. Ability to manage multiple priorities and deliver results in a fast-paced environment. Experience with Agile methodologies and DevOps practices. Why Join Us? Opportunity to make a meaningful impact on organizational compliance and integrity. Work with cutting-edge technologies in a collaborative and supportive environment. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Description About the Role As a Resort Safety SIA team member you will need to deal with a wide range of challenges which will require you to combine your customer service skills with your security knowledge. You will need to ensure that our guests feel safe and secure throughout their stay at Butlin's click apply for full job details
Nov 02, 2025
Full time
Description About the Role As a Resort Safety SIA team member you will need to deal with a wide range of challenges which will require you to combine your customer service skills with your security knowledge. You will need to ensure that our guests feel safe and secure throughout their stay at Butlin's click apply for full job details
Are you ready to take on an exciting role as a Collections Advisor in Camden, London? Our client, a well-established specialist property finance lender, is looking for a dedicated individual to join their team. This role is perfect for someone who enjoys working in a dynamic environment and is passionate about providing excellent customer service.This Collections Advisor position offers a competitive salary ranging from £25,000 to £30,000 per annum. You'll enjoy the flexibility of working from home on Fridays, and benefit from 22 days of holiday each year, plus an extra day for your birthday. Additionally, you'll have the opportunity to participate in charity volunteering days, along with life assurance and pension benefits.Our client is a leading player in the specialist property finance market, having been founded in 2005. They focus on providing tailored finance solutions for customers who may not fit the criteria of traditional high street banks. The company has grown significantly and expanded its capabilities through a strategic merger in 2025.As a Collections Advisor, you'll be responsible for: Processing mortgage administration activities accurately and on time. Contacting customers daily regarding unpaid direct debits. Communicating regularly with customers with low arrears. Discussing and negotiating options within your mandate. Monitoring arrangements to ensure compliance. Signposting customers to free and independent debt advice. Managing new loan completions. Analysing problems, thinking creatively, and making effective decisions promptly. Package and Benefits: The Collections Advisor role comes with a comprehensive package: Annual salary of £25,000 - £30,000. Work from home on Fridays. 22 days holiday per year, plus an extra day for your birthday. Charity volunteering days. Life Assurance. Pension scheme. About You The ideal candidate for the Collections Advisor role will have: Current experience in a servicing or collections role. Experience dealing with customers in financial difficulties, including vulnerable customers. Strong interpersonal and communication skills. Excellent organisational and prioritisation skills. Attention to detail and ability to work to tight deadlines. Understanding of consumer duty and regulatory requirements. A collaborative team player mindset. If you're interested in roles like Debt Recovery Specialist, Credit Controller, Arrears Officer, Collections Specialist, or Customer Service Advisor, this Collections Advisor position could be a great fit for you. Your skills and experience in these areas will be highly valued in this role.If you're a proactive and customer-focused professional looking to make a difference in the specialist finance sector, this Collections Advisor role could be your next career move. Don't miss out on this opportunity to join a dynamic team in Camden. Apply now and take the next step in your career!
Nov 02, 2025
Full time
Are you ready to take on an exciting role as a Collections Advisor in Camden, London? Our client, a well-established specialist property finance lender, is looking for a dedicated individual to join their team. This role is perfect for someone who enjoys working in a dynamic environment and is passionate about providing excellent customer service.This Collections Advisor position offers a competitive salary ranging from £25,000 to £30,000 per annum. You'll enjoy the flexibility of working from home on Fridays, and benefit from 22 days of holiday each year, plus an extra day for your birthday. Additionally, you'll have the opportunity to participate in charity volunteering days, along with life assurance and pension benefits.Our client is a leading player in the specialist property finance market, having been founded in 2005. They focus on providing tailored finance solutions for customers who may not fit the criteria of traditional high street banks. The company has grown significantly and expanded its capabilities through a strategic merger in 2025.As a Collections Advisor, you'll be responsible for: Processing mortgage administration activities accurately and on time. Contacting customers daily regarding unpaid direct debits. Communicating regularly with customers with low arrears. Discussing and negotiating options within your mandate. Monitoring arrangements to ensure compliance. Signposting customers to free and independent debt advice. Managing new loan completions. Analysing problems, thinking creatively, and making effective decisions promptly. Package and Benefits: The Collections Advisor role comes with a comprehensive package: Annual salary of £25,000 - £30,000. Work from home on Fridays. 22 days holiday per year, plus an extra day for your birthday. Charity volunteering days. Life Assurance. Pension scheme. About You The ideal candidate for the Collections Advisor role will have: Current experience in a servicing or collections role. Experience dealing with customers in financial difficulties, including vulnerable customers. Strong interpersonal and communication skills. Excellent organisational and prioritisation skills. Attention to detail and ability to work to tight deadlines. Understanding of consumer duty and regulatory requirements. A collaborative team player mindset. If you're interested in roles like Debt Recovery Specialist, Credit Controller, Arrears Officer, Collections Specialist, or Customer Service Advisor, this Collections Advisor position could be a great fit for you. Your skills and experience in these areas will be highly valued in this role.If you're a proactive and customer-focused professional looking to make a difference in the specialist finance sector, this Collections Advisor role could be your next career move. Don't miss out on this opportunity to join a dynamic team in Camden. Apply now and take the next step in your career!
Are you ready to take on a dynamic role as a Loan Portfolio Manager? Our client, a leading specialist property finance lender based in Camden, London, is seeking a talented individual to join their team. With a rich history of growth and innovation, this company is at the forefront of the specialist lending market.This exciting Loan Portfolio Manager role offers a competitive salary of £40,000 - £45,000 per year. Enjoy the flexibility of working from home on Fridays, along with private medical insurance and 25 days of holiday plus an extra day for your birthday.Our client is a well-established specialist property finance lender, known for its expertise in mortgages, bridging, and development finance. With a focus on providing tailored solutions to customers who don't fit the traditional banking criteria, the company has grown significantly since its inception in 2005.As a Loan Portfolio Manager, you will: Manage loans nearing expiry and those in default. Track and discuss payment exit plans. Provide redemption statements and process received monies. Handle customer and broker enquiries. Process extension applications. Liaise with solicitors for litigation matters. Maintain high levels of customer service. Collaborate with other departments. Stay updated with best practices and regulatory requirements. Keep records up to date and suggest process improvements. Package and Benefits: The Loan Portfolio Manager position comes with an attractive package: Annual salary of £40,000 - £45,000. Work from home on Fridays. Private medical insurance. 25 days of holiday per year, plus an extra day for your birthday and bank holidays. Charity volunteering days. Life Assurance. Pension scheme. About You The ideal Loan Portfolio Manager will have: Experience in the mortgage, bridging, and development finance industry. Knowledge of the civil litigation process (desirable). Strong understanding of compliance and regulatory environments. Excellent interpersonal and communication skills. Strong organisational and prioritisation abilities. Keen attention to detail. Ability to work under tight timeframes. A proactive approach and strong team player mentality. If you have experience or interest in roles such as Loan Officer, Mortgage Advisor, Credit Manager, Financial Analyst, or Collections Manager, this Loan Portfolio Manager position could be the perfect fit for you.Join a forward-thinking company as a Loan Portfolio Manager and make a significant impact in the specialist property finance industry. If you're ready to take the next step in your career, apply now and become part of a dynamic team in Camden, London.
Nov 02, 2025
Full time
Are you ready to take on a dynamic role as a Loan Portfolio Manager? Our client, a leading specialist property finance lender based in Camden, London, is seeking a talented individual to join their team. With a rich history of growth and innovation, this company is at the forefront of the specialist lending market.This exciting Loan Portfolio Manager role offers a competitive salary of £40,000 - £45,000 per year. Enjoy the flexibility of working from home on Fridays, along with private medical insurance and 25 days of holiday plus an extra day for your birthday.Our client is a well-established specialist property finance lender, known for its expertise in mortgages, bridging, and development finance. With a focus on providing tailored solutions to customers who don't fit the traditional banking criteria, the company has grown significantly since its inception in 2005.As a Loan Portfolio Manager, you will: Manage loans nearing expiry and those in default. Track and discuss payment exit plans. Provide redemption statements and process received monies. Handle customer and broker enquiries. Process extension applications. Liaise with solicitors for litigation matters. Maintain high levels of customer service. Collaborate with other departments. Stay updated with best practices and regulatory requirements. Keep records up to date and suggest process improvements. Package and Benefits: The Loan Portfolio Manager position comes with an attractive package: Annual salary of £40,000 - £45,000. Work from home on Fridays. Private medical insurance. 25 days of holiday per year, plus an extra day for your birthday and bank holidays. Charity volunteering days. Life Assurance. Pension scheme. About You The ideal Loan Portfolio Manager will have: Experience in the mortgage, bridging, and development finance industry. Knowledge of the civil litigation process (desirable). Strong understanding of compliance and regulatory environments. Excellent interpersonal and communication skills. Strong organisational and prioritisation abilities. Keen attention to detail. Ability to work under tight timeframes. A proactive approach and strong team player mentality. If you have experience or interest in roles such as Loan Officer, Mortgage Advisor, Credit Manager, Financial Analyst, or Collections Manager, this Loan Portfolio Manager position could be the perfect fit for you.Join a forward-thinking company as a Loan Portfolio Manager and make a significant impact in the specialist property finance industry. If you're ready to take the next step in your career, apply now and become part of a dynamic team in Camden, London.
Established for over 40 years, our client, a well-respected food processor and wholesaler, has built an enviable reputation for the consistent quality of service and product provided to its prestigious hospitality customers based in the region. They now seek to recruit a part-time Technical Manager to ensure that effective company policies, procedures and standards for the site continue to be implemented, maintained and developed. As Technical Manager you will: identify, develop and implement management systems to control Quality, Food Safety and Integrity advise and consult with suppliers, external bodies, enforcement officers concerning Quality, Food Safety and the Integrity Management System provide technical support to the manufacturing operation and assist in problem-solving provide technical advice in assessing new suppliers, raw materials and product complaint investigations work closely with suppliers to improve material cost and quality in tandem with the Quality Manager, evaluate the effectiveness of hygiene procedures and advise on the preparation and improvement of hygiene schedules/cleaning instructions instil the importance of quality assurance in all personnel implement a continuous improvement philosophy As Technical Manager, you will need: Degree in Microbiology, Food Science, Food Technology Knowledge of food legislation Knowledge of SALSA or BRC food safety standards Knowledge of Quality Assurance Procedures, relevant Accreditation requirements, HACCP microbiological & analytical techniques and interpretation of results and Factory & Company Procedures, Policies and Quality Standards Understanding of quality management, manufacturing and statistical techniques Knowledge and experience of organoleptic techniques and assessments of raw materials Experience of production management (beneficial) Salary & benefits: 40-60k pro-rata Part-time Flexible hours Annual profit-related bonus Weekly food allowance Christmas hamper & allowance 20 days holidays + stats (pro-rata) Auto-enrolment pension
Nov 02, 2025
Full time
Established for over 40 years, our client, a well-respected food processor and wholesaler, has built an enviable reputation for the consistent quality of service and product provided to its prestigious hospitality customers based in the region. They now seek to recruit a part-time Technical Manager to ensure that effective company policies, procedures and standards for the site continue to be implemented, maintained and developed. As Technical Manager you will: identify, develop and implement management systems to control Quality, Food Safety and Integrity advise and consult with suppliers, external bodies, enforcement officers concerning Quality, Food Safety and the Integrity Management System provide technical support to the manufacturing operation and assist in problem-solving provide technical advice in assessing new suppliers, raw materials and product complaint investigations work closely with suppliers to improve material cost and quality in tandem with the Quality Manager, evaluate the effectiveness of hygiene procedures and advise on the preparation and improvement of hygiene schedules/cleaning instructions instil the importance of quality assurance in all personnel implement a continuous improvement philosophy As Technical Manager, you will need: Degree in Microbiology, Food Science, Food Technology Knowledge of food legislation Knowledge of SALSA or BRC food safety standards Knowledge of Quality Assurance Procedures, relevant Accreditation requirements, HACCP microbiological & analytical techniques and interpretation of results and Factory & Company Procedures, Policies and Quality Standards Understanding of quality management, manufacturing and statistical techniques Knowledge and experience of organoleptic techniques and assessments of raw materials Experience of production management (beneficial) Salary & benefits: 40-60k pro-rata Part-time Flexible hours Annual profit-related bonus Weekly food allowance Christmas hamper & allowance 20 days holidays + stats (pro-rata) Auto-enrolment pension
An independent Lender with a strong brand identity, and over 25 years' experience in the UK mortgage market is now looking for a highly motivated individual with exceptional analytical and communication skills to join our Risk & Compliance team, initially as an AML Officer, who is able and keen to progress to become Deputy MLRO in due course. Anti-Money Laundering Officer Role The main responsibility of the role would be to provide guidance and support to the business in all aspects of our anti-money laundering controls, processes, and training. There will be opportunities to assist in Compliance related project work, including research. The individual will have strong hands-on AML and KYC experience in financial services, not necessarily in mortgage finance. They must have spent time working for a financial services company in a similar role and begun to take responsibility for the review and enhancement of anti-money laundering controls. This role is both strategic and hands on. You must be able to progress AML related projects such as the review of the firm wide risk assessment, customer risk rating, process enhancement and AML related staff training and awareness. You will receive a lot of support but must be able to act on their own initiative. You will be the main point of reference in live cases where AML risks have been identified, discussing and resolving these in accordance with business risk appetite and making appropriate reports where necessary. Working closely with the Senior Compliance Manager and the MLRO, you would take the lead in progressing work on the recommendations from the MLRO Annual Report, and would be instrumental in compiling the next Report, due in March 2026. As expected in a smaller company, the Compliance and Risk teams work closely together on a wide range of issues. Tact, resilience, organisation, and excellent communication skills are all needed, this is a real opportunity to take on responsibility in AML and financial crime controls with this agile specialist lender. Anti-Money Laundering Summary of Duties / Responsibilities: Reviewing and assessing all aspects of our AML control framework, recommending change, and helping provide strategic direction on all AML related matters. Carrying into effect projects and actions highlighted by the MLRO Annual Report and working towards production of 2026 Report. Advising/reviewing level of CDD and EDD on live mortgage application cases. Take ownership of policies, reviewing processes and monitoring their implementation. Design and provide training and awareness programmes across the business. Review and enhance the firm wide AML/financial crime risk assessment. Advance our ability to risk rate our customer book. Provision of regular management information on AML and financial crime. Horizon scan of regulatory and legislative changes in AML/CDD/PEPs and Sanctions and related areas - providing comment and advice to the business. Providing support to the business by undertaking ad hoc projects and research: Assist with compliance monitoring where possible. Anti-Money Laundering Key Skills: Excellent understanding of AML regulation and guidance and requirements in practice. Ability to work on own initiative while being aware of business needs and priorities. Ability to prioritise and coordinate action plans with several stakeholders. Good project management skills. Ability to handle sensitive and confidential information with discretion. Good attention to detail and accuracy. Excellent IT skills (proficient in Microsoft Word, Excel, and PowerPoint). Ability to prioritise and coordinate action plans with several stakeholders. Excellent interpersonal and organisational skills. Excellent written and verbal communication skills including proofreading. Team player, supportive of others, proactive. Self-educating, curious and pragmatic, solution-oriented mind-set. Mortgage knowledge an advantage but not required. Benefits The company operates a policy of four days in the office and one day working from home, where all staff are in the office on Mondays and Fridays. The hours are 8.30am to 5.30pm, with 25 days paid holiday per year, rising by 1 day every three years of continuous employment. It also offers life insurance, private medical expenses insurance, (staff member only) and 50% towards the cost of gym membership to a local gym of the companies' choice.
Nov 02, 2025
Full time
An independent Lender with a strong brand identity, and over 25 years' experience in the UK mortgage market is now looking for a highly motivated individual with exceptional analytical and communication skills to join our Risk & Compliance team, initially as an AML Officer, who is able and keen to progress to become Deputy MLRO in due course. Anti-Money Laundering Officer Role The main responsibility of the role would be to provide guidance and support to the business in all aspects of our anti-money laundering controls, processes, and training. There will be opportunities to assist in Compliance related project work, including research. The individual will have strong hands-on AML and KYC experience in financial services, not necessarily in mortgage finance. They must have spent time working for a financial services company in a similar role and begun to take responsibility for the review and enhancement of anti-money laundering controls. This role is both strategic and hands on. You must be able to progress AML related projects such as the review of the firm wide risk assessment, customer risk rating, process enhancement and AML related staff training and awareness. You will receive a lot of support but must be able to act on their own initiative. You will be the main point of reference in live cases where AML risks have been identified, discussing and resolving these in accordance with business risk appetite and making appropriate reports where necessary. Working closely with the Senior Compliance Manager and the MLRO, you would take the lead in progressing work on the recommendations from the MLRO Annual Report, and would be instrumental in compiling the next Report, due in March 2026. As expected in a smaller company, the Compliance and Risk teams work closely together on a wide range of issues. Tact, resilience, organisation, and excellent communication skills are all needed, this is a real opportunity to take on responsibility in AML and financial crime controls with this agile specialist lender. Anti-Money Laundering Summary of Duties / Responsibilities: Reviewing and assessing all aspects of our AML control framework, recommending change, and helping provide strategic direction on all AML related matters. Carrying into effect projects and actions highlighted by the MLRO Annual Report and working towards production of 2026 Report. Advising/reviewing level of CDD and EDD on live mortgage application cases. Take ownership of policies, reviewing processes and monitoring their implementation. Design and provide training and awareness programmes across the business. Review and enhance the firm wide AML/financial crime risk assessment. Advance our ability to risk rate our customer book. Provision of regular management information on AML and financial crime. Horizon scan of regulatory and legislative changes in AML/CDD/PEPs and Sanctions and related areas - providing comment and advice to the business. Providing support to the business by undertaking ad hoc projects and research: Assist with compliance monitoring where possible. Anti-Money Laundering Key Skills: Excellent understanding of AML regulation and guidance and requirements in practice. Ability to work on own initiative while being aware of business needs and priorities. Ability to prioritise and coordinate action plans with several stakeholders. Good project management skills. Ability to handle sensitive and confidential information with discretion. Good attention to detail and accuracy. Excellent IT skills (proficient in Microsoft Word, Excel, and PowerPoint). Ability to prioritise and coordinate action plans with several stakeholders. Excellent interpersonal and organisational skills. Excellent written and verbal communication skills including proofreading. Team player, supportive of others, proactive. Self-educating, curious and pragmatic, solution-oriented mind-set. Mortgage knowledge an advantage but not required. Benefits The company operates a policy of four days in the office and one day working from home, where all staff are in the office on Mondays and Fridays. The hours are 8.30am to 5.30pm, with 25 days paid holiday per year, rising by 1 day every three years of continuous employment. It also offers life insurance, private medical expenses insurance, (staff member only) and 50% towards the cost of gym membership to a local gym of the companies' choice.
Post Title: Senior Finance Officer Salary: £31,570 - £35,583 Hours and Contract Type: 37 Hours, Full Time, Permanent Department: Finance Location: Lampeter, Aberystwyth, Newtown Closing date: 24 November 2025 (midday) (Please note that applications received after this deadline will not be accepted). Interview Date: 5 December 2025 We welcome applicants from all backgrounds and communities and in particular, those that are currently under represented in our workforce. All criteria are Essential unless indicated otherwise Reports to: Senior Accountant Responsible for: Finance Officers, Finance Apprentice Overall Job Purpose: Support the Senior Accountant, in managing all procedures up to and including the completion of the Trial Balance including Creditor Payments, Debtor Invoices, Bank Reconciliations. Management of Team Members including Finance Officersand Finance Apprentice. Requirement: This role requires an up-to-date and satisfactory enhanced (barred list) DBS Certificate Finance: Lead, supervise and motivate team members to ensure that services are delivered in a timely and customer-focused manner. Be responsible for the Creditor Payments function. Be Responsible for the reconciliation of financial transactions such as bank, petty cash and credit card reconciliations. System Administrator for Financial Systems Ensure Integrity and accuracy of financial information from feeder systems. Manage/Provide training in Creditors and Procurement Systems. Produce, Maintain and Monitor the monthly checklist for all financial tasks Monthly closedown of the financial period in line with deadlines, including processing accrual and prepayment journals Responsible for the upkeep and monitoring of the non-property fixed asset register including the calculation and posting of monthly depreciation Assist the Management Accountant in the annual preparation of budgets Oversee the production and accuracy of the weekly BACS payment run ensuring the correct allocations of the purchase ledger. Be a point of contact for more complex and/or contentious enquiries within the finance department for telephone, post, and email queries from all contacts including sub-contractors, suppliers, tenants, leaseholders, other organisations and employees Ensure that policies and practices are adhered to in line with current financial legislation, recognised best practice and appropriately to organisational needs. Maintain effective relationships with suppliers and other stakeholders. Provide finance support collaboratively across the Group s services. Actively participate in any audit inspections providing the necessary support and advice as appropriate and manage the responses for the team. Responsible for the production of financial information and reports as requested. Able to work across 3 locations on a regular basis. People: Promote a high-performance culture that drives continuous improvement and efficiencies. Communicating the priorities, plans, vision and objectives of the Association to ensure effective delivery to the agreed service standards and targets. Corporate Promote, develop and manage effective partnerships with internal and external stakeholders to achieve continuous improvement in the provision of services. Promote Health and Wellbeing initiatives throughout the organisation. Provide excellent customer service to all internal and external customers. Work within the Association s equality, diversity and inclusion policies at all times and in all aspects of service delivery and employment. Ensure that the Association and its employees comply with all legal, statutory and regulatory requirements along with best practice. In all aspects of the Association's work, to promote effective communications, excellence in customer service, and a focus on continuous improvement. Carry out such other duties and responsibilities as may reasonably be requested. This job description is not intended to be an exhaustive list and in view of changing demands, legislation, and regulations, the duties may be reviewed and revised as deemed reasonable and appropriate. Personal Specification This person specification details the experience and skills for the position of Senior Finance Officer at Barcud. All skills and experience are essential except where explicitly indicated to be desirable (D). Qualifications AAT Qualified or equivalent professional experience. Evidence of proactive professional development. Experience Assisting with the delivery of a Finance service, preferably in a non-for-profit environment. Experience of financial transactions, accounts maintenance, Creditors, Debtors and Procurement. Experience of operating financial information systems and particularly Creditors, Debtors and Procurement. Providing a customer-based service. Achieving targets and objectives. Working collaboratively across an organisation. Public sector or Housing Association experience. (D) Experience and proven record of Management. Skills / Knowledge Good understanding of financial processes, procedures and systems. Awareness of challenges in the delivery of a Finance service. Good understanding of financial accounting software packages. A strong commitment to a people focused culture. Sound numerical, reasoning and written communication skills. Able to set appropriate and challenging performance targets for self. Ability to lead and manage employees and set appropriate and challenging performance targets. Good IT skills with proficiency in the use of the Microsoft Office package. Adapt positively to change with flexible approach to the requirements of the job. Ability to work collaboratively across an organisation to ensure a high-quality Finance service is being provided. Ability to speak Welsh. (D)
Nov 01, 2025
Full time
Post Title: Senior Finance Officer Salary: £31,570 - £35,583 Hours and Contract Type: 37 Hours, Full Time, Permanent Department: Finance Location: Lampeter, Aberystwyth, Newtown Closing date: 24 November 2025 (midday) (Please note that applications received after this deadline will not be accepted). Interview Date: 5 December 2025 We welcome applicants from all backgrounds and communities and in particular, those that are currently under represented in our workforce. All criteria are Essential unless indicated otherwise Reports to: Senior Accountant Responsible for: Finance Officers, Finance Apprentice Overall Job Purpose: Support the Senior Accountant, in managing all procedures up to and including the completion of the Trial Balance including Creditor Payments, Debtor Invoices, Bank Reconciliations. Management of Team Members including Finance Officersand Finance Apprentice. Requirement: This role requires an up-to-date and satisfactory enhanced (barred list) DBS Certificate Finance: Lead, supervise and motivate team members to ensure that services are delivered in a timely and customer-focused manner. Be responsible for the Creditor Payments function. Be Responsible for the reconciliation of financial transactions such as bank, petty cash and credit card reconciliations. System Administrator for Financial Systems Ensure Integrity and accuracy of financial information from feeder systems. Manage/Provide training in Creditors and Procurement Systems. Produce, Maintain and Monitor the monthly checklist for all financial tasks Monthly closedown of the financial period in line with deadlines, including processing accrual and prepayment journals Responsible for the upkeep and monitoring of the non-property fixed asset register including the calculation and posting of monthly depreciation Assist the Management Accountant in the annual preparation of budgets Oversee the production and accuracy of the weekly BACS payment run ensuring the correct allocations of the purchase ledger. Be a point of contact for more complex and/or contentious enquiries within the finance department for telephone, post, and email queries from all contacts including sub-contractors, suppliers, tenants, leaseholders, other organisations and employees Ensure that policies and practices are adhered to in line with current financial legislation, recognised best practice and appropriately to organisational needs. Maintain effective relationships with suppliers and other stakeholders. Provide finance support collaboratively across the Group s services. Actively participate in any audit inspections providing the necessary support and advice as appropriate and manage the responses for the team. Responsible for the production of financial information and reports as requested. Able to work across 3 locations on a regular basis. People: Promote a high-performance culture that drives continuous improvement and efficiencies. Communicating the priorities, plans, vision and objectives of the Association to ensure effective delivery to the agreed service standards and targets. Corporate Promote, develop and manage effective partnerships with internal and external stakeholders to achieve continuous improvement in the provision of services. Promote Health and Wellbeing initiatives throughout the organisation. Provide excellent customer service to all internal and external customers. Work within the Association s equality, diversity and inclusion policies at all times and in all aspects of service delivery and employment. Ensure that the Association and its employees comply with all legal, statutory and regulatory requirements along with best practice. In all aspects of the Association's work, to promote effective communications, excellence in customer service, and a focus on continuous improvement. Carry out such other duties and responsibilities as may reasonably be requested. This job description is not intended to be an exhaustive list and in view of changing demands, legislation, and regulations, the duties may be reviewed and revised as deemed reasonable and appropriate. Personal Specification This person specification details the experience and skills for the position of Senior Finance Officer at Barcud. All skills and experience are essential except where explicitly indicated to be desirable (D). Qualifications AAT Qualified or equivalent professional experience. Evidence of proactive professional development. Experience Assisting with the delivery of a Finance service, preferably in a non-for-profit environment. Experience of financial transactions, accounts maintenance, Creditors, Debtors and Procurement. Experience of operating financial information systems and particularly Creditors, Debtors and Procurement. Providing a customer-based service. Achieving targets and objectives. Working collaboratively across an organisation. Public sector or Housing Association experience. (D) Experience and proven record of Management. Skills / Knowledge Good understanding of financial processes, procedures and systems. Awareness of challenges in the delivery of a Finance service. Good understanding of financial accounting software packages. A strong commitment to a people focused culture. Sound numerical, reasoning and written communication skills. Able to set appropriate and challenging performance targets for self. Ability to lead and manage employees and set appropriate and challenging performance targets. Good IT skills with proficiency in the use of the Microsoft Office package. Adapt positively to change with flexible approach to the requirements of the job. Ability to work collaboratively across an organisation to ensure a high-quality Finance service is being provided. Ability to speak Welsh. (D)
Carlisle Support Services are seeking a Security Officer to join a fantastic team in Middlesbrough We are currently looking for professional, energetic, and enthusiastic people who are interested in pursuing a career in Rail. We have opportunities for immediate employment for Security Officers who can work across various train station on our Transpennine Express contract.The successful candidates will be working in an important security role, patrolling the stations to support the safety and security of staff and customers. This is a rewarding role which requires vigilance and great customer service. Who are we looking for? Someone with the following: Excellent customer service, honest, passionate, and hard working Right to work documentation Security guard or higher SIA license Ability to provide 5-year checkable history for vetting purposes Excellent spoken and written English Ability to do the advertised shifts What will we give you? Approachable management team with genuine interest in staff welfare Free SIA refresher courses and provision of financial support to renew SIA licenses. Generous pension 28 days holiday including bank holiday (pro rata) Wagestream salary advance scheme Employee awards with attached shopping vouchers Uniform and PPE required for the proper execution of your mandate Cycle to work Scheme Refer-a-friend bonus of £100 for every person employed through your reference (T&C apply) Access to in-house online training portal with 100s of relevant free courses What will you do? Conduct effective and highly visibility patrols at your area of operation to deter potential threats Effectively use customer service as a deterrence to potential threats. Utilisation of HOT and WHAT protocols to identify and eliminate security threats. Reporting of suspicious behaviour or objects through laid down procedure Conducting regular, recorded patrols and reporting observations on Work-IT boards. Accurate logging of relevant site activities in the DOB. Understand the station security plan and your responsibilities under the plan Identify and report faults as well as damages through effective patrol and monitoring Deal with each security incident and ad hoc service requests in accordance with the procedures agreed with TPE. Respond to emergency alarms including fire, intruder etc Enforce no smoking policy on site. Guide Police and Fire Crews to the scene of any incidents. Ensure proper handover takes place at shift changes.
Nov 01, 2025
Seasonal
Carlisle Support Services are seeking a Security Officer to join a fantastic team in Middlesbrough We are currently looking for professional, energetic, and enthusiastic people who are interested in pursuing a career in Rail. We have opportunities for immediate employment for Security Officers who can work across various train station on our Transpennine Express contract.The successful candidates will be working in an important security role, patrolling the stations to support the safety and security of staff and customers. This is a rewarding role which requires vigilance and great customer service. Who are we looking for? Someone with the following: Excellent customer service, honest, passionate, and hard working Right to work documentation Security guard or higher SIA license Ability to provide 5-year checkable history for vetting purposes Excellent spoken and written English Ability to do the advertised shifts What will we give you? Approachable management team with genuine interest in staff welfare Free SIA refresher courses and provision of financial support to renew SIA licenses. Generous pension 28 days holiday including bank holiday (pro rata) Wagestream salary advance scheme Employee awards with attached shopping vouchers Uniform and PPE required for the proper execution of your mandate Cycle to work Scheme Refer-a-friend bonus of £100 for every person employed through your reference (T&C apply) Access to in-house online training portal with 100s of relevant free courses What will you do? Conduct effective and highly visibility patrols at your area of operation to deter potential threats Effectively use customer service as a deterrence to potential threats. Utilisation of HOT and WHAT protocols to identify and eliminate security threats. Reporting of suspicious behaviour or objects through laid down procedure Conducting regular, recorded patrols and reporting observations on Work-IT boards. Accurate logging of relevant site activities in the DOB. Understand the station security plan and your responsibilities under the plan Identify and report faults as well as damages through effective patrol and monitoring Deal with each security incident and ad hoc service requests in accordance with the procedures agreed with TPE. Respond to emergency alarms including fire, intruder etc Enforce no smoking policy on site. Guide Police and Fire Crews to the scene of any incidents. Ensure proper handover takes place at shift changes.
Role - HGV Fleet & Maintenance Coordinator - c 40k PERMANENT ROLE ESTABLISHED GROWING BUSINESS CLEAN AND PROFESSIONAL WORKING ENVIRONMENT JOINING A GROWING FRIENDLY TEAM Our client is a leader in their field and due to continued growth need an experienced HGV Fleet & Maintenance Coordinator who will Report to the Head of Rental, the Fleet & Maintenance officer is responsible for ensuring appropriate systems, controls and processes are applied relating to vehicle & trailer, PMI checks, full vehicle maintenance, MOT testing, full asset maintenance and loler testing of all equipment working across hire contracts within the business. Duties and Responsobilities Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required. Handle all Legal/compliance events on all rental fleet vehicles, in line with customer operators' licence and DVSA requirements, ensuring minimum disruption to customers operation. Responsibility for forward planning all scheduled legal events within relevant set timescales, such as PMI safety inspection, MOT, Meaningful Brake Tests, Crane Services, Tail lift inspections, LOLERS, Tacho recalibrations, fridge services, FGAS, thorough examinations, vehicle taxing etc. Conduct rental system activity reports for all vehicles, liaising with customers and suppliers, building a working relationship with all internal & external customers & suppliers. Ensure each vehicle on the rental fleet is correctly set up on in house Rental software systems with all necessary compliance event warnings with correct and timely reminders set. Process all documentation and ensure these are scanned / saved and uploaded in a timely manner onto the in house rental systems Ensure that all rental systems are fully updated with accurate and clear information Compile, interpret and interrogate reports on weekly compliance event. Providing Head of Rental with weekly with compliance overview. Lead on customer breakdowns, logging and deploying to relevant supplier. Raising order numbers and managing each breakdown taken to its conclusion and vehicle no longer VOR 10 Complete initial DVS registration on all vehicles. Ensure all new rentals have adequate maintenance schedules set up with relevant dealer groups / local garages. Manage and authorise technical repairs via all 3rd party repair centres to ensure effective cost or service and maintenance of fleet vehicles and trailers. Assist in the management of suppliers and raising of purchase order numbers, ensuring costs are controlled following company procedures and guidelines also supplier service level agreements are adhered to. Skills and Experience Excellent HGV technical knowledge and confidence to understand how and why a truck repair is required and the cost implications. Commercially astute with strong inter-personal and communication skills with the ability to liaise effectively and confidently with all levels of staff. Organised yet dynamic with an aptitude to complete tasks on a right first-time basis. A track record of delivering consistently high performance working with and through a small operational team. Experience of working within a fast-moving environment. If you feel you have the skills and experience, please upload your CV IMMEDIATELY and we will be in touch.
Nov 01, 2025
Full time
Role - HGV Fleet & Maintenance Coordinator - c 40k PERMANENT ROLE ESTABLISHED GROWING BUSINESS CLEAN AND PROFESSIONAL WORKING ENVIRONMENT JOINING A GROWING FRIENDLY TEAM Our client is a leader in their field and due to continued growth need an experienced HGV Fleet & Maintenance Coordinator who will Report to the Head of Rental, the Fleet & Maintenance officer is responsible for ensuring appropriate systems, controls and processes are applied relating to vehicle & trailer, PMI checks, full vehicle maintenance, MOT testing, full asset maintenance and loler testing of all equipment working across hire contracts within the business. Duties and Responsobilities Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required. Handle all Legal/compliance events on all rental fleet vehicles, in line with customer operators' licence and DVSA requirements, ensuring minimum disruption to customers operation. Responsibility for forward planning all scheduled legal events within relevant set timescales, such as PMI safety inspection, MOT, Meaningful Brake Tests, Crane Services, Tail lift inspections, LOLERS, Tacho recalibrations, fridge services, FGAS, thorough examinations, vehicle taxing etc. Conduct rental system activity reports for all vehicles, liaising with customers and suppliers, building a working relationship with all internal & external customers & suppliers. Ensure each vehicle on the rental fleet is correctly set up on in house Rental software systems with all necessary compliance event warnings with correct and timely reminders set. Process all documentation and ensure these are scanned / saved and uploaded in a timely manner onto the in house rental systems Ensure that all rental systems are fully updated with accurate and clear information Compile, interpret and interrogate reports on weekly compliance event. Providing Head of Rental with weekly with compliance overview. Lead on customer breakdowns, logging and deploying to relevant supplier. Raising order numbers and managing each breakdown taken to its conclusion and vehicle no longer VOR 10 Complete initial DVS registration on all vehicles. Ensure all new rentals have adequate maintenance schedules set up with relevant dealer groups / local garages. Manage and authorise technical repairs via all 3rd party repair centres to ensure effective cost or service and maintenance of fleet vehicles and trailers. Assist in the management of suppliers and raising of purchase order numbers, ensuring costs are controlled following company procedures and guidelines also supplier service level agreements are adhered to. Skills and Experience Excellent HGV technical knowledge and confidence to understand how and why a truck repair is required and the cost implications. Commercially astute with strong inter-personal and communication skills with the ability to liaise effectively and confidently with all levels of staff. Organised yet dynamic with an aptitude to complete tasks on a right first-time basis. A track record of delivering consistently high performance working with and through a small operational team. Experience of working within a fast-moving environment. If you feel you have the skills and experience, please upload your CV IMMEDIATELY and we will be in touch.
