JOB TITLE: Debt Collection Officer
REPORTS TO TITLE: Debt Collection Manager
BUSINESS FUNCTION/ SUB-FUNCTION: Finance
LOCATION: Leeds
ROLE PURPOSE:
The Debt Collection Officer reports to the Debt Collection Manager and is responsible for the timely collection of overdue tuition fees from self-funding students and partner universities. Providing advice and guidance to assist students settle fees and simultaneously delivering a quality student service support. To proactively manage the debtors' ledger, reducing the number of overdue accounts and maximising payments and minimising debt.
ROLE and RESPONSIBILITIES:
- Chase self-funding students who are behind their payment terms or ensure that agreed payment plan are being paid on time
- Chase students with declined tuition fees, encourage them to self-fund and negotiate a suitable payment plan
- Assist students in resolving their queries by liaising to the Finance Support Team or other GBS teams or departments
- Ensure accurate note keeping and records maintenance in GBS systems in a timely manner
- Upload and update data to the relevant systems where debt penalties are in place
- Follow-up and monitor the payments expected to be received
- Monitor and reconcile payments with partner universities
- Monitor the debtors' report and escalate any issues of non-payment to the Debt Collection Manager
- Other duties required by the manager
ESSENTIAL SKILLS and EXPERIENCE:
- Experience working in finance operations and AR
- A high degree of computer literacy (particularly Microsoft Office applications)
- Expert in MS Excel and pivot tables
- Effective time management and planning
- Ability to work independently and strong communication skills
- Excellent written and verbal communication skills
- Strong decision making and problem-solving skills
DESIRABLE SKILLS and EXPERIENCE:
- Credit Control experience and working knowledge of recovery guidelines
- Degree level qualification
- HEI finance experience and background
OTHER INFORMATION:
The Debt Collection Officer will also be expected to demonstrate their commitment:
- to GBS values and regulations, including equal opportunities policy.
- to GBS's Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS's Environmental Policy.
- to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.