Job Description
Position: Sales & Marketing Manager
Location: Witney
Salary: 35,000 per annum (plus commission)
Our client is seeking a dynamic and results-driven Sales and Marketing Manager to lead the growth in the commercial laundry and textile sector. This role is pivotal in maintaining strong customer relationships, driving new business, expanding existing accounts, and delivering effective marketing strategies.The successful candidate will balance commercial ambition with operational awareness, ensuring that sales growth aligns with our production capabilities and quality standards.
The Role:
Customer Relationship Management
Maintain strong, long-term client relationships across all accounts.
Conduct quarterly face-to-face reviews with every customer to ensure satisfaction and identify growth opportunities.
Manage and resolve customer complaints efficiently, ensuring issues are logged and tracked through the CRM system.
Sales Growth & Business Development
Increase sales of new laundry contracts, with a strong focus on colleges and high-end hotels.
Drive new business acquisition while expanding our footprint within existing customers.
Achieve sales targets as set out by the directors, with clear strategies for growth.
Support and work closely with the Sales team to ensure targets are met, leads are followed up, and deals are progressed effectively.
Textile Sales
Deliver overall growth in textile sales (duvets, pillows, soft furnishings, etc.) in a way that does not adversely impact laundry production.
Build strong supplier relationships to ensure we provide the best quality, cost-effective products to customers.
Marketing & Brand Visibility
Develop, plan, and execute marketing campaigns to support business growth and customer engagement.
Improve brand visibility across digital channels (social media, website) and physical presence (events, signage, printed materials, etc.).
Organise and host promotional events to attract and convert new business.
Manage brand presence and ensure consistent messaging across all platforms.
CRM & Data Management
Own and manage the CRM system, ensuring all customer data, opportunities, sales activities, complaints, and personnel details are accurately recorded and maintained.
Use CRM insights to inform sales strategy and reporting.
Technology & Process Improvement
Provide input into technology improvements that enhance customer tracking, contract management, and overall sales efficiency.
Collaborate with operations to identify and implement technology that improves production processes and customer experience.
Collaboration & Operational Alignment
Liaise closely with operational management to ensure new business opportunities align with production capacity and operational goals.
Maintain regular communication with suppliers and internal teams to ensure seamless delivery of customer requirements.
About You:
Proven experience in sales and marketing, ideally within commercial laundry, textiles, or hospitality services.
Strong B2B sales background with a track record of achieving and exceeding sales targets.
Demonstrated success in building brand visibility and managing digital/physical marketing initiatives.
Excellent relationship management, negotiation, and presentation skills.
Experience in planning and executing marketing campaigns and events.
Strong commercial awareness with the ability to balance sales ambition with operational capacity.
Proficiency in CRM systems and data management.
Understanding of technology solutions that improve customer management, production efficiency, and service delivery.
Ability to work collaboratively with cross-functional teams.
Commutable Locations:
Oxford, Abingdon, Didcot, Bicester, Witney, Banbury, Kidlington
Key Words:
Sales Manager, Account Manager, Marketing Manager, Sales, B2B, B2C
INDCOM
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
