Order Delivery Specialist

Job Title: Order Delivery Specialist

Location: Swindon (Hybrid), 3 Months with view to extend

Department: Operations / Order Management

Rate: £12.50ph

Hours: 36.25 hours

Role Overview

The Order Delivery Specialist is responsible for managing the end-to-end process of delivering vehicles to customers, ensuring accuracy, timeliness, and exceptional service throughout the order lifecycle. This role requires strong coordination skills, attention to detail, and proactive communication with customers, suppliers, and internal teams.

Key Responsibilities

Order Management:

• Process and monitor vehicle orders from confirmation to delivery.
• Ensure all order details are accurate and compliant with company policies and customer requirements.

Supplier & Dealer Liaison:

• Coordinate with manufacturers, dealerships, and logistics partners to secure timely deliveries.
• Resolve any issues or delays promptly, minimizing impact on customers.

Customer Communication:

• Act as the main point of contact for customers during the delivery phase.
• Provide regular updates and proactively manage expectations.

Documentation & Compliance:

• Verify all necessary documents are complete and correct before delivery.
• Ensure compliance with Arval's operational and regulatory standards.