Service Advisor - Stockport

Salary: £31,500 - £39,000 per year
Permanent Full-Time
Prestige Main Dealer Career Progression Training Provided

C&B Recruitment are currently recruiting for an experienced Service Advisor to join a successful and busy main dealer aftersales team.

This is an excellent opportunity for a motivated and customer-focused individual to join a well-established dealership group offering fantastic earning potential, career development, and a supportive working environment.

We are looking for someone who can deliver exceptional customer service, confidently manage service bookings, and liaise effectively with the workshop team.

Service Advisor Role and Responsibilities:

• Act as the first point of contact for service customers, providing a professional and friendly welcome.
• Manage customer service enquiries, bookings, and follow-ups both in person and over the phone.
• Accurately record service requests and vehicle requirements.
• Liaise with the workshop and technical teams to schedule work efficiently.
• Keep customers updated with progress and ensure a high level of communication throughout the service or repair process.
• Upsell additional products and services where appropriate to meet customer needs and maximise revenue.
• Ensure all work is completed to the highest customer satisfaction levels.
• Maintain accurate customer and vehicle records using the dealer management system.

Requirements:

• Previous experience working as a Service Advisor, Aftersales Advisor, or Customer Service Advisor within a Main Dealer or automotive environment essential.
• Strong customer service and communication skills.
• Good technical understanding of vehicle servicing and repairs would be beneficial.
• Ability to upsell additional products and services.
• Well-organised with excellent attention to detail.
• Team player with a proactive and positive attitude.
• Full UK Driving Licence essential.

Benefits:

• Basic salary between £31,500 and £39,000 per year depending on experience and performance.
• Company car scheme available.
• Full pension scheme.
• Private healthcare plan.
• Ongoing manufacturer and customer service training.
• Career progression opportunities within a growing dealership group.
• Employee rewards, bonus schemes, and recognition programmes.
• Modern, high-tech dealership environment.
• Supportive and professional team culture.

If you are a customer-focused Service Advisor looking for your next move with great earning potential and career development, apply today!

For more information, please contact Ian Bowker at C&B Recruitment.

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