Retail & Cellar Supervisor - Southwell

Who is Southwell Racecourse & Golf Club?

Set the in the town of Southwell near Newark and one of only six all-weather racecourse tracks in the UK, Southwell has its own unique charm and character, making it one of the premier sporting venues in the East Midlands. After previously owning the UK's only fibresand surface All-Weather track, Southwell switched over to a Tapeta surface as of 2021. With racing on both All-Weather and Turf tracks taking place throughout the year, we are one of the country's busiest racecourses.

Not only are we Horseracing at Southwell we are also home to Southwell Golf Club. The course has two contrasting nine holes. The Front 9 sits within Southwell Racecourse and is characterised by a large number of water hazards. The 7th hole, a 138 yards par 3 with an island green is Southwell's signature hole.

Work Perks of being a Grounds person with us at ARC

• 2 Annual Members passes, giving access to over 1500 racedays
• Hotel Discounts and Complimentary Golf
• Annual leave starting at 22 days increasing up to 28 in line with length of service
• Pension & Group life assurance schemes
• Healthshield - including 24hr GP & EAP

and so much more!

About the role:

The Retail and Cellar's Supervisor will be an integral part of the catering and events team that deliver sustainable growth through enhanced revenue generation, improved service delivery and deliver cost savings and through maximising commercial opportunities.

Key duties for the Retail and Cellar's Supervisor include:

• To assist the Catering team in the implementation and delivering of the catering strategy at Southwell Racecourse and Golf Club.
• The development and management of all retail operations, to include food, beverage, bar and concession operations this will include the pre-race day set up and break down along with the live event operation and close/clean down of all retail areas.
• Being Creative and having accountability of driving spend per head, monitoring this per race meeting and suggesting opportunities on ways to constantly improve and increase sales.
• Support with planning all rotas to cover event build up, operation and breakdown with appropriate personnel across the multi-site operation. Ensuring that all costs are within financial targets and budgets.
• Liaise with the sales executives to plan, monitor and develop the catering information for racing & non-racing information.
• Lead all volume operations and take personal accountability for the support of key account client requirements in both the planning and execution of events.
• To personally lead from the front, demonstrating proactive techniques in the management of the ARC EPOS System across all aspects of the platform defined by the Head of Group Catering & Events.
• Support with planning and overseeing all variable labour costing for events, hospitality and retail, maintaining budgeted restrictions.
• Support the Golf Club with

The person we are looking for as a Retail and Cellar's Supervisor has

• GCSE Grade C (equivalent) or above in Math and English
• Computer literate
• Level 3 Food Safety Qualification
• Personal Licence
• Proven track record and experience in a similar role
• Knowledge of Food and Beverage service and commodities
• High level of interpersonal skills
• Proven track record of delivering commercial success, implementing change and seeking new opportunities
• Understanding of principals of change management and customer service
• Business and strategic planning experience
• Sound IT and business systems literacy skills

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.